Barchester Mount House & Severn View Care Home

My 97-year-old mother was admitted to The Mount after being hospitalised following yet another fall. At that time, she was extremely distressed, increasingly confused and totally unwilling to cooperate with her support workers. In constant pain, unable to walk, wash or toilet unaided and very weak, she had lost a lot of weight and was very distressed and unhappy. The continuity of care provided by The Mount’s skilled in-house nursing and care teams has transformed my mother’s life. Her pain and other physical problems are now completely under control. She is wonderfully cared for and has gained weight. Over a year later, and of critical importance to her family, especially over the current period, the staff have established an excellent relationship with her. Although understandably still very frail and confused, my mother knows and trusts them and is happier in herself than we have seen her for many years. She now thinks of The Mount as her home.

Mum is happy and settled and loves the food. There could be more activities to stimulate her but I appreciate that these are difficult times. I trust the staff to look after her needs as best they can.

My parents have received wonderful care from all the staff since they were first admitted. Before Covid19, we were always made welcome while visiting mum and dad and have been kept informed of any concerns during the pandemic. Sadly, we lost mum recently, however, the staff have shown compassion and support to my dad and our family during this difficult time, for which we are grateful.

My mother entered the home in the middle of May and since this was during the Covid-19 lockdown, my comments are based upon her statements and my limited observations. However, in comparison with the home in which my mother-in-law stayed, The Mount staff are far friendlier and more accommodating. I was also impressed by the fact that the home had Covid-19 testing ahead of others which was another reason for my choice. I have not regretted it.

During this very difficult time of COVID and not being able to see Mum has very much upset the whole family BUT the staff at the mount have been fantastic and nursed mum so well, answering all our questions and keeping us informed every step of the way in mum's recovery. We cannot thank the staff enough for stepping into our shoes loving and caring for her, holding her hand, and making her feel safe. So I would like to give a big heartfelt thank you from all the family.

It was a very difficult decision for our parents to leave their own home but we felt that The Mount was the nearest thing to a home from home for them and this has proved to be the case. The staff are so loving and caring and there is a lovely atmosphere. Mum and Dad have found the transition difficult but they always say that all the staff are so kind and thoughtful and they absolutely love the food. It has meant so much to us to know that they are being so well looked after, especially during Covid-19, when we can't visit. Thank you so much to all the staff for all you're doing, we really appreciate it.

During a very upsetting time, knowing my father is safe and extremely well looked after by amazing staff, not only supporting my father but also showing care and support to me as well. I couldn't wish for better care for my father, he is my world.

My mother was transferred to The Mount House from hospital over 7 years ago. She was very poorly, skeletal and had awful pressure sores and to be quite honest we didn't think she was long for this world. However, the staff at The Mount House proved us wrong and did a terrific job turning Mom's condition around. We have had a couple of hiccups on the way but the marvelous staff have always responded brilliantly and especially in the last few months when she has been on end of life care. We lost Mom in January but the staff ensured Mom's last hours were so loved and peaceful.

The Mount was always welcoming, with high level of care, attention, well organised and run. Excellent food. Very clean and tidy.

The main house is an absolutely amazing place. It's like home from home. My friend I know has been there nearly 12 months and I've not seen him smile so much and laugh with the staff. They do absolutely amazing food, they do fantastic activities, they do days out. They try and do something for anybody who lives there if they request it. They do the very very best to do it for them all. People that work at this home and that goes for the kitchen staff the housekeeping, the maintenance, the carers, the nurses, the management are so friendly. They do their very best to put a smile on the residents' faces. I would recommend this home to anybody who is looking for a home for the family member or a friend. I would say this is the best one in Shrewsbury.

Lovely caring staff.

So lovely, happy staff.

The staff at The Mount have been wonderful. We needed respite care for my father as a matter of urgency. The situation was resolved very rapidly and the family were treated with great understanding. The facilities are excellent and my father particularly praised the quality of the food. I would have no hesitation in using the Mount again. They cared for my father and gave his family peace of mind.

First I would like to congratulate the Mount House on getting a good rating in all categories in the recent CQC Inspection, well done all. My mother has settled in extremely well and receives outstanding care from all of the very friendly staff. I now have no worries with the care my mother is receiving.

It has been a pleasure going into The Mount each day. Residents and staff are becoming almost family. Introducing the gentleman evenings has been very successful.

I only observe quality care and staff cater for the resident's needs.

Thank you for everything the homes does for my mother.

My husband had been very unwell and moved from ward to ward in hospital and really did not know where he was when first admitted but with the care of the staff he quickly settled and is very content. The staff have been so kind and helpful, I really appreciate this as I had cared for him myself for several years until he lost the use of his legs. The management have been equally as kind to me and my family and his friends.

With a truly heavy heart grateful thanks for the whole family.

Since a much-needed refurbishment and the appointment of a new manager, I would just like to say how much everything has improved within the home they are doing an amazing job. I appreciate all the support and care they are providing my uncle and myself. Keep up the good work.

The care and support of both the resident and family connected to them is second to none. Everything is transparent and information passed on so quickly re: doctors visits or residents health. So much emphasis is placed upon making you feel a "one to one" concern and sound advice is always available. The manager and her staff do an incredible job, above and beyond every day. I thank them all for being there.

Staff very friendly and pleased to help.