Morris Care Centre

Holyhead Road, Wellington, Telford TF1 2EH
Review Us
9.3 47 Reviews
  • Morris Care Centre, Telford
Morris Care Centre is a unique Nursing Home located on Holyhead Road in Wellington that provides high standards of specialist care. Its uniqueness comes from its three individual Courts, each dedicated to different types of care.

Wrekin Court is a Victorian building which has been refurbished to provide long and short term stays for elderly frail residents.

The centre provides spacious rooms, each furnished with the latest facilities, from pressure relief mattresses to assisted bathing facilities in specially designed bathrooms. Residents also benefit from comfortable sitting rooms and small dining areas which are conveniently located on each floor. The main dining area can be found on the ground floor and offers a delicious menu of freshly prepared meals every day. A hairdressing salon, shop and pleasant gardens are also available for residents and guests to enjoy.

Wellington Court is a purpose-built unit for the care of physically disabled residents of all ages. The home has a professional nursing team that is expertly trained and the highest standards of care are based on each individual's needs. This can be for respite and short stays or for symptom control and post-operative rehabilitation. The aim is to enable residents to become as independent as possible so they can be in control of their own lives despite their disabilities.

Ercall Court is just a short walk along Holyhead Road and provides specialist dementia care for its 11 residents. Ercall Court brings together the practical and the personal aspects of specialist dementia care in a small, bespoke residence.

Show Morris Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experience clinical leads.
We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Stacie Smith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (92)

Morris Care Centre Reviews (47)

Total of 47, showing 21-40
9.3

Morris Care Centre has a Review Score of 9.3 (9.308) out of 10, based on 24 reviews in the last 2 years. Over all time Morris Care Centre has 47 reviews.

Overall Experience

  • 28
  • 12
  • 1
  • 0
  • 6

Date Published

47
8
16
24
23

Review from Stephen B (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is new to the care home system and the staff have a genuine affection for him, their professional manner has eased him into feeling very comfortable and in his own words 'cared for'.
The month of June had a change of residence to a smaller group, and access to the garden with extra activities
to be planned.
Their close scrutiny saw a suddenly developed health concern, rapidly treated in hospital.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you. We are pleased he is feeling better in himself and is happy being looked after by our amazing team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen T (Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morris Care Centre is an excellent care centre. Everything I need to do they have helped me with and the staff are very helpful. I am independent but help is there straight away if I need it. The general support is excellent, the activities encourage me to mix with people as I am very sociable. I also
enjoy helping out the activity people and I run the little shop in the afternoons which I enjoy. I have made a good friend here with one of the residents and we have a premium television provider and a subscription video streaming service to watch in the evening. We love the sport and films. In my opinion having regular staff to look after me is a good thing as they get to know me and I get to know them and it just works well for everybody! If you need to talk to senior management they are very supportive, trustworthy and they always find time for me. I am very happy here, it's a nice place to be! I treat it as my home with the added benefit of having the care staff to look after me.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you Steve, for your kind words. Will share this with the team. We are all happy you are happy and thank you for all you do to champion at the service!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger W (Son of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was in this care home. She was treated with disrespect. She called carers outside her door, 2 of them, to be told to shut up! Also, they double-padded her and was told she was only allowed 2 pads a day so she stopped drinking and ended up with a very bad water infection, ending up in hospital
on a drip. She was in a very bad way. Nurses at the hospital told us a lot of Morris care residents end up in the hospital! My mom has Parkinson’s, 87 years old. I did put in a complaint but it was put down by the manager saying it was untrue. I’ve spoken to carers that have worked there, they soon left, terrible place to work. I think that says it all. I’m going to the Care Quality Commission so others don’t go through what my mom went through. It’s about time cameras are fitted to a central hub, not the care home.

Reply from Stacie Smith, General Manager at Morris Care Centre

Hello Roger,


Do note all your concerns raised at the time were heard and acted on accordingly and a direct response was provided to you in a timely manner. I am sorry to hear you felt this way. Feel free to contact me should you wish to discuss further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dementia unit is a small unique care home that caters for all stages of dementia. Its 11 rooms are all on the ground floor with excellent facilities (ensuite, spacious, clean and bright). The atmosphere is warm and inviting. The staff are kind, considerate and qualified. Nothing is too much trouble,
and they go above and beyond with their care. The garden is peaceful and offers a bright place to sit/walk around. Security is 100% - double door locked access, windows are partial opening in rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath J (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a very short stay to receive palliative care, following a stay in hospital. I could not have wished for better care, kindness and attention from all staff who had any involvement with my mum. She was treated with such care and dignity, nothing was rushed. The room was spotlessly clean, and
had everything mum and visitors could need when staying with her. We were provided with ample drinks and even sandwiches to keep us comfortable during her last day, meaning we didn't have to worry about anything and could just be there for mum. From the moment she went in, until my final walk out of the centre, I can not fault anything and I am so pleased that her final days were spent at such a brilliantly run home, with amazing, dedicated and professional staff. Thank you from all her family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom went to Morris Care on palliative care from hospital. Although they are very short-staffed mom was treated with care and compassion, the staff on moms floor were helpful and friendly and treated me the same way mom was treated.
Mom passed away with dignity at Morris Care just before Christmas which
could have been so much worse for everyone if she had gone to hospital.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review of our service at Morris Care Centre and please accept our condolences at the loss of your mother, the team were pleased to help and support your mother and the family during this difficult time. Where we have any shortfall in staffing we endeavour to cover with our own staff or supplement with agency cover to ensure continuity of care for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karin W (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The so-called care my 95-year-old mother received at this home was nothing short of shocking. She was in for physiotherapy following a fall which broke her pelvis in 2 places. The permanent staff did their best with the resources they had, but the level of care still fell well short of what it should
have been. Buzzer not answered when she needed the toilet, left in bed for 16 hours until noon, lying in her own urine, cold food are only a few of the issues. So much so that I made sure a family member was with her all day until she was put to bed at night. I got her out of there as quickly as possible. I want to reiterate that in no way do I blame the permanent staff.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for raising your concerns regarding your mother's care, I was sorry to hear your account of her care and that you felt our care fell short of the standards you expected and that we strive to achieve. As a result, I will have these issues investigated as a complaint through our complaints process and will be in touch with you to provide the outcome of our investigation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have just taken what I thought was an extra fan down to my mother. When I arrived, I was met by the usual friendly and helpful staff in reception and on mums floor. My issue is that during a heatwave such as we are having, not a single fan was in evidence. Even the fan I put in her room last year
was now faulty so she lay on her bed, rosy in the face and sweaty. I would have thought that the not inconsiderable fees would cover the cost of a fan for each room at least.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your feedback and for bringing this situation to our attention, I will ensure this matter is looked into and that our manager will be in contact with you in the next few days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly, made me feel welcome and Mum is happy.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review, we are pleased that your mother is happy in her new home with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glyn D (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum entered Morris Care in 2018 when she was a very ill woman. With close attention and sensitive care, the negative trend was reversed and she now has very good health for her age. The pandemic period was very difficult and presented many challenges. Hopefully, we are now through that period and my
mum will continue to relate positively to the sensitive attention which contributes greatly to her improving quality of life.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review, we are pleased to have been able to help and support your mother during this pandemic period and now in more settled times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen K (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being apprehensive placing Mum in a nursing home, firstly, as she required 24-hour care, within a few weeks soon realised this was the correct place for her to be and settled well. This was all due to the care and attention from the staff, reception and to the floor of all the staff housekeepers included,
nothing is too much trouble.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to write such a lovely review. We're really pleased that you feel you have chosen the right home and that the care and attention are so good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Sister of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given to my brother. Friendly, happy staff always made to feel welcome.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, it's lovely to read your positive comments about the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean E (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and helpful place. All staff are polite and treat residents with respect and care. A home from home atmosphere.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, we're really pleased that you find the home friendly with a homely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My late mum, aged 93, was transferred from hospital to Morris Care Wellington after breaking her femur, for physio to mobilise so she could return home. What a nightmare time it became. The care staff did their best under the circumstances. Getting through on the phone was a daily grind, both my brother
and I spent hours trying to speak to someone who knew what was going on and how Mum was. They never got her proffered name correct all the time she was there, confusion.com had nothing on the system they blamed constantly for no, or worse wrong, information being passed on. If you complain it makes it worse. When they had lost most of Mum's clothing they would stick her in anything. When looking for the lost clothing there were apparently many boxes to check, that says a lot for a system not working properly. In total seven T-shirt’s, two skirts, one trousers, two night dresses and I lost count of how many pairs of pants went missing. When electrical equipment disappeared that was denied and dismissed by management!

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

We are sorry you felt your mothers stay was so poor. I did respond to your initial complaint detailing that all clothing coming in with a resident needed to be labelled otherwise it gets lost because our laundry staff are not aware of who it belongs to, you were also informed of what your mother arrived at Morris Care Centre with, and she did not arrive with the electrical items you detailed. There was a very detailed care plan for your mother on our system and this was reviewed at least monthly. I and the General Manager spoke with your mother on a number of occasions to ensure that she had everything she needed and felt safe, she always told us she felt safe and cared for, we are sorry you did not feel the same.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul R (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support, care and compassion. Amazing team, very helpful and accommodating to individual needs. Have only used the services this month, but so far I cannot fault anything. I would not have any issues recommending this location for care needs.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review one of our homes we really do appreciate feedback and use it to improve services moving forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary B (Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, Morris Care Centre is a friendly environment and the level of care is very good. Food has improved dramatically recently, with better presentation, more variety in options and the quality overall. With most of the staff, you can chat to them about all sorts of things that are of interest
to me.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review the service, its really valuable to receive feedback from our residents and it helps us to continue to improve our services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Sister-in-law of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has lived in Morris Care Centre for the last 23 years, during this time I can only count on one hand a number of times I have had to be concerned, these were dealt with immediately.
The staff have always been very accommodating and welcoming, if there has ever been any problems with
my brother-in-law I have always been contacted straight away.
It's been hard during the lockdown but the staff have kept me in contact with him by FaceTime on a regular basis.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, and thank you for such positive feedback. It has been very difficult for residents and families during the last 18 months, our teams have tried really hard to ensure that families are kept up to date.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff and accommodation here at the Morris Care Centre. The activities are fun and varied. The staff are friendly and understand my needs. I know that I will be well taken care of and if they can’t help me, they know how to get someone who can.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review Morris Care Centre, its lovely to receive a review from someone who has the care delivered first hand.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol A (Sister of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother was at Morris Care for a short period his care was bad. He was left with his bell ringing for 50 mins once and was very poorly. The minimum was around 30 minutes. I used to be talking to him on phone and the bell was constantly going no one came. He had to call for help to myself and the
hospital who then called the home direct.
I complained to CQC and then they turned it all around on him accusing him of all sorts from smoking which gave up a long time ago, using his bell for no good reason saying he swears at them and rude.
If anyone wanted to they could check this with his home care team who used to do him and praised him highly on how polite he was. He is in a new home at present due to this home saying he didn't want to stay there but was in fact because I had complained, so really wanted him out. The home he is in now is providing excellent care and always praise him on his good manners.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

We are sorry that the care provided did not meet your expectations, we have asked the General Manager to contact you to deal with this as a formal complaint and provide you with a detailed response following a rigorous investigation. Please rest assured, we take complaints very seriously.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald E (Father of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and care for our daughter and peace for Mum and Dad. Cannot fault anything.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review our service, our teams work very hard to provide outstanding care to all of our residents, so it's lovely to see how pleased you are with the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.308)

Overview of Review Score

The Review Score of 9.3 (9.308) out of 10 for Morris Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Morris Care Centre is calculated as follows: ( (165 Excellents x 5) + (69 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (20 Very Poors x 1) ) ÷ 273 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morris Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Aug 2025

Please contact the Home for additional details.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (2)

Stacie

Stacie Smith

Job Title: General Manager

Joined: 2023

We are a thriving and caring home where our residents are at the heart of everything we do. We believe that happy people make a happy home and I am committed to ensuring all our residents receive the best quality care and that all employees feel valued and respected.

Anca

Anca Dorricott

Job Title: Registered Nurse

As a Nurse at Morris Care Centre, Anca takes pride in providing compassionate care and support for residents and ensures that clinical practice is kept to the highest standard.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Morris Care Centre to verify any information. View our terms and conditions. Morris Care Centre has an Enhanced Service - more info.