Wellington Hall Care Centre

A very friendly and helpful place. All staff are polite and treat residents with respect and care. A home from home atmosphere.

My late mum, aged 93, was transferred from hospital to Morris Care Wellington after breaking her femur, for physio to mobilise so she could return home. What a nightmare time it became. The care staff did their best under the circumstances. Getting through on the phone was a daily grind, both my brother and I spent hours trying to speak to someone who knew what was going on and how Mum was. They never got her proffered name correct all the time she was there, confusion.com had nothing on the system they blamed constantly for no, or worse wrong, information being passed on. If you complain it makes it worse. When they had lost most of Mum's clothing they would stick her in anything. When looking for the lost clothing there were apparently many boxes to check, that says a lot for a system not working properly. In total seven T-shirt’s, two skirts, one trousers, two night dresses and I lost count of how many pairs of pants went missing. When electrical equipment disappeared that was denied and dismissed by management!

Support, care and compassion. Amazing team, very helpful and accommodating to individual needs. Have only used the services this month, but so far I cannot fault anything. I would not have any issues recommending this location for care needs.

In my opinion, Morris Care Centre is a friendly environment and the level of care is very good. Food has improved dramatically recently, with better presentation, more variety in options and the quality overall. With most of the staff, you can chat to them about all sorts of things that are of interest to me.

It's been hard during the lockdown but the staff have kept me in contact with him by FaceTime on a regular basis.

I am very happy with the staff and accommodation here at the Morris Care Centre. The activities are fun and varied. The staff are friendly and understand my needs. I know that I will be well taken care of and if they can’t help me, they know how to get someone who can.

If anyone wanted to they could check this with his home care team who used to do him and praised him highly on how polite he was. He is in a new home at present due to this home saying he didn't want to stay there but was in fact because I had complained, so really wanted him out. The home he is in now is providing excellent care and always praise him on his good manners.

Great staff and care for our daughter and peace for Mum and Dad. Cannot fault anything.

I had to complain many times about the poor lack of care given. I was left for up to an hour with my bell ringing. I had and have this video recorded as well. The staff spoke to some of the residents like they was nothing and one poor lady was left upset after being ignored for a solid 2 straight hours.

The centre has given excellent care to my relative over ten years. The staff, without exception, go above and beyond, giving the family feel to residents. They are a great help in supporting my relative through physical and emotional times. They provide activities to stimulate and keep engagement with everyday life. The facilities, care and general ambiance is one of care, compassion and comfort.

First-class care. Extremely professional staff who understand the need of their residents. My son's been here for nearly three months, in that time, every staff member I have had to interact with over the phone has been extremely helpful and informative.

Thank you to everyone for the care you gave my father at the end of life. Under the COVID circumstances you made us feel confident with the care you were giving him and you made his last days comfortable. Thank you so much.

I will never forget them.

Our thanks to all the staff.

Visit my uncle regularly. Staff always friendly, helpful and caring. My uncle is well treated and well fed. He seems content and happy. Treated with respect, always clean and well cared for.