Autumn House Nursing Home

37 Stafford Road, Stone ST15 0HG
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9.9 51 Reviews
  • Autumn House Nursing Home, Stone
Autumn House Nursing Home is a 67-bed en-suite nursing home situated in the heart of Stone, Staffordshire.

It primarily provides nursing care but also offers residential care for self-funding residents.
This dual capability allows the home to adapt to residents’ changing needs, ensuring they receive appropriate and continuous care as their requirements evolve.

Visits are encouraged and the care manager will gladly show you around so you can see the quality of the care that residents receive and how the team at Autumn House could support you.

The home's six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care provided. These are:
•        Dignity
•        Choice
•        Privacy
•        Independence
•        Rights
•        Fulfilment

Northgate Healthcare purchased Autumn House in 2018.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £2000
  • Self-Funded Residential Dementia Care: £1400 – £2000
  • Self-Funded Nursing Care: £1400 – £2000
  • Self-Funded Nursing Dementia Care: £1400 – £2000
  • RESPITE Self-Funded Residential Care: £1400 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £2000
  • RESPITE Self-Funded Nursing Care: £1400 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £2000

These prices are only a guideline, please contact Autumn House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Julie Wrighton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Autumn House Nursing Home Reviews (51)

9.9

Autumn House Nursing Home has a Review Score of 9.9 (9.871) out of 10, based on 22 reviews in the last 2 years.
Over all time Autumn House Nursing Home has 51 reviews.

Overall Experience
  • 37
  • 11
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  • 2
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Date Published
  • 51
  • 4
  • 5
  • 22
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Reviewer Connection to Autumn House Nursing Home
  • 19
  • 12
  • 4
  • 3
  • 2
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  • 1
  • 1
  • 1
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  • 1
  • 1
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Total of 51, showing 21-40
Review from Jeff B (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and myself were exceptionally pleased at the care and attention my mum received during her nineteen months as a resident in Autumn House Nursing Home. All staff were very kind and considerate and Mum looked upon them as family.
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Review from Del W (Son-in-law of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a clean, bright and welcoming environment, patient rooms are a good size providing adequate space for 2-3 visitors comfortably.
All the staff portrayed happy, kind and caring attributes and always made time for both patients and visitors.
Our experience was brief over 3 weeks of palliative
care, I cannot praise all the staff at all levels enough.
A most difficult time was dealt with great care and kindness, with excellent communication.
Thank you all.
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Review from Clive K (Respite Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Autumn House for a four week respite stay and found that the home, in general, gave me an experience superior to what I had expected. All the staff, without exception, provided everything I needed and I would have no regrets in recommending this home to anyone.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Dear Clive,
Thank you for taking the time to write the review; I will give feedback to the staff with your kind thoughts and compliments.

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Review from M K (Wife of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Autumn House were able to accommodate my husband at relatively short notice. I personally found management extremely informative and supportive whilst we were in a situation of dire need. My husband has told me that the nursing and care staff were extremely efficient, friendly and made him feel at ease
and happy. Should the situation ever arise where he requires permanent nursing care, Autumn House is where he would like to be.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Dear Clive,
Thank you for taking the time to write the review; I will give feedback to the staff with your kind thoughts and compliments.

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Review from J M (Cousin of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is one of the best I have visited people in.
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Review from J M (Friend of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff, always ready to help. Manager very approachable and made us very welcome. Nothing too much trouble for the home. And they had a singer and the residents seemed very happy.
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Review from G P (Daughter-in-law of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been admitted for end-of-life care. Staff are caring and compassionate. Food is lovely. The home has a warm environment. Staff are friendly and approachable. Nurses keep us up to date with any changes. My father-in-law feels settled and feels staff have time to spend with him giving
him support and reassurance. All staff maintain dignity and respect.
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Review from R W (Husband of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and treatment my wife has received. Could do with a portable electric fan to cool the room.
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Review from J D (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum moved into Autumn House at the end of April for palliative care arranged by the hospital after she was given just weeks. The staff were great when they attended to my mum but sometimes she waited up to half an hour for someone to go into her when she was in a mess and that's when either me or
my daughter were there. A week before she died at the home, a carer who had attended to my mum earlier that afternoon came in at 6.50 pm, ten minutes after I'd buzzed for help. I explained she had messed herself and she needed 2 carers because she'd gone off her legs earlier that day. He turned her buzzer off saying he'd get someone else to help and didn't return. After another 15 minutes I buzzed again and a night carer came to see to her. She did get another carer. They are unstaffed for the residents' needs. It really upset me and am still angry a month after her death.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

You have my condolences regarding your mom's passing; I do apologise for how the home has made you feel.
I emailed you (18.08.22) to say that we take complaints extremely seriously, and we are looking into your alleged complaint. Once we have completed the home's internal investigation, we will speak with you directly on this matter or arrange a meeting to go through our findings. If you need to discuss this further, please contact Head office and ask for me.

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Review from V R (Friend of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Apart from the few, the staff and management were rude/unhelpful and shouldn't even be in the job. I made many complaints and this was repeated continuously by myself about the same issues and about just the basics of care. Any problems I did have were always resolved by one member of staff who was
professional and always willing to assist. She was always the first and last face to see.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Dear family member, Autumn House management and staff are sorry that you feel the care your loved one received while they resided at home was not up to the standard you expected. My director met with you and your husband to discuss the issues and rectify these. He apologised for the issues not being resolved at an earlier point and agreed with many of your points, he spoke with management and they put into place a new plan for the resident.
As a company, we strive to try to deliver care to a high standard, however, we understand that situations like this can arise but we aim on being open and transparent which allows us to deal with any issues.
Wishing you all the best.

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Review from John F (Son of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable staff, clean rooms, very good facilities.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Thank you very much for your comment. Kind regards.

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Review from Barry F (Son of Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent her final four months in Autumn House. She settled quite quickly following a few months in hospital. The staff here are very pleasant and caring and I always felt Mum was in good hands and very well cared for, and so did she. Autumn House also seems well-run and organised.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Dear Barry, thank you for your kind words, the staff and management really appreciate what you have said. Your kind words have a huge impact on staff morale and the hard work the team does at the home.

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Review from Clare H (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have been more than disappointed with the care given to my mum this past five months. Issues that were raised were never addressed until social services became involved regarding safeguarding. My mum is now being moved to a different nursing home as the manager showed no compassion at all towards
the issues raised.
Waiting 1hr 50 minutes to go to the toilet, left for 50 minutes on a commode unattended and not given sufficient pain relief when requested and no referral made to the hospice until ten weeks after the original request was supposed to have been done. It has caused my mum and myself severe distress.
Bad reviews from other families have been removed from social media. This is typical of the home as they choose to ignore issues and complaints rather than addressing them.
Some of the staff have been lovely and caring but the management has been terrible at addressing any issues.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Dear Clare
As a care provider, we always try to deliver quality care for residents and families, I apologise to your mom and you if this has not been the case.
I genuinely feel Autumn House is an excellent nursing home that is well run by management, from time to time there will be issues that are raised but in general terms, these are few and far between.
There was an incident with your mom where she was waiting to use the toilet, management apologised for this and made sure staff were aware of the seriousness of this incident. A meeting was held with yourself and the management to discuss and rectify this issue.
I do not agree with other aspects of what you state in your review.
It was Autumn House that informed the safeguarding team as part of the nursing home's policy.
Pain relief was given as instructed by the G.P.
Complaints/issues are listened to and followed through vigorously and with transparency.
Social media reviews are opinionated and do not contain the facts.

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Review from J W (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother has had at Autumn House. She is very well looked after and she is happy there.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Thank you very much for your comment. It is great to hear that your mum is happy at the home. Kind regards.

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Review from Vivienne S (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a good home and they have taken great care of, at times, a difficult resident. The staff have done all they could to keep him safe and well.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Thank you very much for your review. We are grateful for your comments. Kind regards.

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Review from Barbara C (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I have been to see my Dad. His room was very clean, he had been showered. The staff were all very helpful. I was very impressed and happy. Thank you, all of you. Also, Dad's lunch arrived and looked very nice. Chicken dinner and fruit pie and custard.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

Thank you very much for taking the time to write this review about Autumn House. We really appreciate your kind words towards the home and staff. Many thanks, Alex Hartles.

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Review from Juliet C (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Autumn House dad is more relaxed and much happier. The staff are lovely and do a great job of looking after him. Throughout the difficulties due to the pandemic, staff have done their best to ensure things run as smoothly as possible and we greatly appreciate their care and dedication.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing Home

I would like to thank you for the lovely comments towards Autumn House and especially the wonderful team we have. We are very pleased to hear your dad is happy and settled at the home. Many thanks, Alex Hartles.

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Review from Stephen G (Son of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice, clean nursing home. Father being well looked after. He seems to be better than when he first arrived. Staff always pleasant and friendly.
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Review from Joyce S (Sister of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month I have been able to visit my sister along with her husband, although she has lost some weight she looks well and content, her room is a good size and has a large window which makes it light and airy. She has been pleased to see me on each visit and has always given me a big smile. The staff
I have so far met have been pleasant and have also greeted me with a ready smile. I am happy that my sister is being well cared for.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing Home

Thank you for writing this amazing review about Autumn House Nursing Home. It is great to hear that you are able to visit your sister and that you are happy with her care. Best wishes Alex Hartles.

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Review from K A (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can only praise all the staff here, myself and my family knew that especially throughout this difficult time that my father would be looked after and although it has been torture not being able to visit, our minds were put at rest knowing dad was under their care. The staff are always very courteous
and caring.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing Home

Thank you for the lovely words towards the staff and home. We are sorry that the covid led to not being able to visit your father but we do hope some of the methods we put in place did help slightly, even though it was far from ideal. Thank you for showing the home support over this extremely difficult period. Best Wishes Alex Hartles.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Autumn House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Autumn House Nursing Home is calculated as follows: ( (218 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 249 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Autumn House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Julie

Julie Wrighton

Job Title: Care Manager Joined: 2020

Julie Wrighton became the registered manager of Autumn House in 2020, stepping into a challenging environment with determination and vision. Under her leadership, she successfully transformed the home from a “Requires Improvement” rating to “Good” by the Care Quality Commission (CQC), a testament to her strong leadership and passion for raising standards.


With 26 years of experience as a manager in the care industry, Julie has built an excellent reputation along the way. Her extensive knowledge and hands-on approach to management have made her a trusted leader in the field. Julie is passionate about ensuring that every resident receives the highest level of care and that the home operates with compassion, dignity, and respect.


Julie’s dedication and personable nature make Autumn House a place where both residents and staff feel valued, respected, and cared for. Her leadership has truly shaped the home's nurturing atmosphere.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn House Nursing Home to verify any information. View our terms and conditions. Autumn House Nursing Home has an Enhanced Service - more info.