Autumn House Nursing Home

37 Stafford Road, Stone ST15 0HG
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9.9 59 Reviews
  • Autumn House Nursing Home, Stone
Autumn House Nursing Home is a 67-bed en-suite nursing home situated in the heart of Stone, Staffordshire.

It primarily provides nursing care but also offers residential care for self-funding residents.
This dual capability allows the home to adapt to residents’ changing needs, ensuring they receive appropriate and continuous care as their requirements evolve.

Visits are encouraged and the care manager will gladly show you around so you can see the quality of the care that residents receive and how the team at Autumn House could support you.

The home's six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care provided. These are:
•        Dignity
•        Choice
•        Privacy
•        Independence
•        Rights
•        Fulfilment

Northgate Healthcare purchased Autumn House in 2018.
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Care Provided by Autumn House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

Please note that Funded Nursing Care (FNC) reflects the increasing cost of nursing care. If FNC is granted, this will not result in a change (either increase or decrease) of the self-funded element of the Fees.

These prices are only a guideline, please contact Autumn House Nursing Home to find out the exact price for your requirements.

Contact Autumn House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Autumn House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Wrighton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Autumn House Nursing Home Reviews (59)

9.9

Autumn House Nursing Home has a Review Score of 9.9 (9.862) out of 10, based on 16 reviews in the last 2 years.
Over all time Autumn House Nursing Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Autumn House Nursing Home
  • 22
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  • 1
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Total of 59, showing 41-59
Review from Clare H (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have been more than disappointed with the care given to my mum this past five months. Issues that were raised were never addressed until social services became involved regarding safeguarding. My mum is now being moved to a different nursing home as the manager showed no compassion at all towards
the issues raised.
Waiting 1hr 50 minutes to go to the toilet, left for 50 minutes on a commode unattended and not given sufficient pain relief when requested and no referral made to the hospice until ten weeks after the original request was supposed to have been done. It has caused my mum and myself severe distress.
Bad reviews from other families have been removed from social media. This is typical of the home as they choose to ignore issues and complaints rather than addressing them.
Some of the staff have been lovely and caring but the management has been terrible at addressing any issues.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeDear Clare
As a care provider, we always try to deliver quality care for residents and families, I apologise to your mom and you if this has not been the case.
I genuinely feel Autumn House is an excellent nursing home that is well run by management, from time to time there will be issues that are raised but in general terms, these are few and far between.
There was an incident with your mom where she was waiting to use the toilet, management apologised for this and made sure staff were aware of the seriousness of this incident. A meeting was held with yourself and the management to discuss and rectify this issue.
I do not agree with other aspects of what you state in your review.
It was Autumn House that informed the safeguarding team as part of the nursing home's policy.
Pain relief was given as instructed by the G.P.
Complaints/issues are listened to and followed through vigorously and with transparency.
Social media reviews are opinionated and do not contain the facts.
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Review from J W (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother has had at Autumn House. She is very well looked after and she is happy there.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeThank you very much for your comment. It is great to hear that your mum is happy at the home. Kind regards.
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Review from Vivienne S (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a good home and they have taken great care of, at times, a difficult resident. The staff have done all they could to keep him safe and well.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeThank you very much for your review. We are grateful for your comments. Kind regards.
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Review from Barbara C (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I have been to see my Dad. His room was very clean, he had been showered. The staff were all very helpful. I was very impressed and happy. Thank you, all of you. Also, Dad's lunch arrived and looked very nice. Chicken dinner and fruit pie and custard.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeThank you very much for taking the time to write this review about Autumn House. We really appreciate your kind words towards the home and staff. Many thanks, Alex Hartles.
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Review from Juliet C (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Autumn House dad is more relaxed and much happier. The staff are lovely and do a great job of looking after him. Throughout the difficulties due to the pandemic, staff have done their best to ensure things run as smoothly as possible and we greatly appreciate their care and dedication.
Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeI would like to thank you for the lovely comments towards Autumn House and especially the wonderful team we have. We are very pleased to hear your dad is happy and settled at the home. Many thanks, Alex Hartles.
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Review from Stephen G (Son of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice, clean nursing home. Father being well looked after. He seems to be better than when he first arrived. Staff always pleasant and friendly.
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Review from Joyce S (Sister of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month I have been able to visit my sister along with her husband, although she has lost some weight she looks well and content, her room is a good size and has a large window which makes it light and airy. She has been pleased to see me on each visit and has always given me a big smile. The staff
I have so far met have been pleasant and have also greeted me with a ready smile. I am happy that my sister is being well cared for.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you for writing this amazing review about Autumn House Nursing Home. It is great to hear that you are able to visit your sister and that you are happy with her care. Best wishes Alex Hartles.
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Review from K A (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can only praise all the staff here, myself and my family knew that especially throughout this difficult time that my father would be looked after and although it has been torture not being able to visit, our minds were put at rest knowing dad was under their care. The staff are always very courteous
and caring.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you for the lovely words towards the staff and home. We are sorry that the covid led to not being able to visit your father but we do hope some of the methods we put in place did help slightly, even though it was far from ideal. Thank you for showing the home support over this extremely difficult period. Best Wishes Alex Hartles.
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Review from Amanda R (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to comment in the current covid 19 climate due to restrictions on visiting until the very recent weeks. Hopefully once restrictions become relaxed things will improve and more activities etc will be reinstated.
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Review from S F (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff helpful and friendly. Communication is good by email and phone.
Appear to comply fully with Covid-19 guidance.
Rooms are clean.
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Review from George Y (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service.
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Review from Michelle S (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was diagnosed with 2 brain tumours and needed 24-hour nursing care, she had never been away from home on her own in the 51 years she was married. The staff at Autumn House were amazing in making her feel at home, helping her with all her needs (not just medical help but emotional care as well),
giving her hugs and love at a time when we as a family can't visit due to Covid. Not only do the staff look after my mom but they always have time for me and to answer any questions.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you so much for this lovely review of Autumn House. It is really great to hear that all your mom's needs are achieved, and the kind words towards the team really do go a long way. We hope that as restrictions ease that more of your family can come to visit. Thank you for all your kindness and support. Best Wishes Alex Hartles.
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Review from Andrew P (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very difficult to review as have not been able to enter the home until this month, but it does appear that Mum has been very well looked after and entertained well. The home has some excellent, reliable, and devoted staff who deserve our sincere thanks. I don't know about the food and drink as I don't
see what she eats. Hoping to be able to have more visits soon and to be able to bring in her new great-grandchild and dog.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you for reviewing Autumn House Nursing Home. We really appreciate your feedback and really kind words towards the dedicated team. As restrictions ease it would be great for your mum to meet her new family members. Best wishes, Alex Hartles.
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Review from Belinda T (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad arrived at Autumn House from hospital during Covid in 2020. We weren't allowed to visit or settle him in. The activities staff were amazing and ensured we had regular Skype calls so we could monitor him. The nursing staff updated me when there were any serious issues and I have always felt comforted
by the overall approach of the admin staff. I had to put blind faith in Autumn House but they seem to have delivered in these very trying, difficult times.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you for writing this lovely review about Autumn House Nursing Home and for taking the time to write this. We really appreciate the support especially over this difficult period and putting the trust in the team to deliver the best quality of life for your dad. Best wishes Alex Hartles.
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Review from D P (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was placed here from hospital and was placed on the residential floor at first. She was very unsettled at first but then was moved up to the nursing floor where she settled down straight away. The care she has had has been very good so far. The only problem is that she's had a few falls. I've been
kept informed of any health concerns most of the time. A few niggles but the staff are very helpful. In particular, the activities coordinator who sadly left.
Reply from Alex Hartles, PA to Directors at Autumn House Nursing HomeThank you for taking the time to write this kind review about Autumn House Nursing Home. We are glad to hear that your mum has settled down after being moved to the nursing floor and that the care being received is of a high quality. However, we are sorry to hear about your mum's falls but we hope the home has found a solution to prevent this from happening again and that the home continues to communicate clearly with you. Any issues please do not hesitate to contact management or Head Office. Best Wishes Alex Hartles.
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Review from Janice B (Daughter of Resident) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was brought to Autumn House for her end of life care. I cannot thank the care staff enough for the kindness, compassion and dignity they showed her in the short time she was there. My husband and I were also treated so well. The kindness we were shown was beyond any expectations. I'm sorry Mum could
not have been at Autumn House for a longer period of time as it was an absolute pleasure to visit there. We will miss the staff there, in the short period of time there we made special friends.
Thank you all so very much, you are very special people and Autumn House is a very special place, you are all worth you're weight in gold. Bless you all.
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Review from Angela C (Daughter of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place. Having moved my mother here from another home, let’s say this is like a five-star hotel. She has a lovely room with her own toilet which she didn’t have before. The care is excellent there are plenty of staff on and always at hand if she needs anything. She is kept clean and
tidy and is treated with dignity. She is in a safe and happy environment and well cared for. Well done and thank you to all the staff.
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Review from Lesley P (Daughter of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to go in for respite, her diet was very poor and the catering staff were very good at catering for her needs sometimes, cooking special meals for her. The care staff were very supportive and helpful and information was passed to me promptly if I asked. I would highly recommend this home.
The new owners are making great leaps in getting the home up to a very high standard and are on hand to talk to.
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Review from Sally O-T (Sister of Resident) published on 29 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister, a wheelchair bound stroke victim, always feels safe here: she says on returning and seeing familiar faces of staff and residents, "Ah, home again!" Earlier this year she was listened to in a difficult situation when, because of her disability, her views might have been discounted; the same
goes for when she speaks up at Resident and Staff Meetings.
Now she is terminally ill, she has expressly stated her wish to spend her last days here. Her care is professional but personalised; it is careful and loving. I, as her next of kin, feel great confidence in Autumn House.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Autumn House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Autumn House Nursing Home is calculated as follows: ( (177 Excellents x 5) + (7 Goods x 4) ) ÷ 184 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Autumn House Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Julie

Julie Wrighton

Job Title: Care Manager Joined: 2020

Julie Wrighton became the registered manager of Autumn House in 2020, stepping into a challenging environment with determination and vision. Under her leadership, she successfully transformed the home from a “Requires Improvement” rating to “Good” by the Care Quality Commission (CQC), a testament to her strong leadership and passion for raising standards.


With 26 years of experience as a manager in the care industry, Julie has built an excellent reputation along the way. Her extensive knowledge and hands-on approach to management have made her a trusted leader in the field. Julie is passionate about ensuring that every resident receives the highest level of care and that the home operates with compassion, dignity, and respect.


Julie’s dedication and personable nature make Autumn House a place where both residents and staff feel valued, respected, and cared for. Her leadership has truly shaped the home's nurturing atmosphere.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn House Nursing Home to verify any information. View our terms and conditions. Autumn House Nursing Home has an Enhanced Service - more info.