Briar Hill House, Rugeley, Staffordshire
Briar Hill House, Rugeley, Staffordshire
Briar Hill House, Rugeley, Staffordshire

At Briar Hill House, the residents always come first. Everything about the home is tailored towards providing the best possible care for people with nursing needs.

Residents and families speak highly of the dedicated staff, whose devotion to each individual creates a cheerful, caring atmosphere within the home. The building itself is also praised as clean and modern, while meals are freshly prepared to meet residents’ needs and preferences.

There are en-suite facilities in each of the private bedrooms. Residents can also enjoy activities and socialise in the spacious communal areas, or take to the landscaped gardens for some fresh air.

At Briar Hill House, residents can be sure of dedicated care to enable them to get the most out of every day.

Group: MHA (Methodist Homes)

Person in charge: Anne Palmer (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: All residents assessed before admission.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Physiotherapy • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Briar Hill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Briar Hill House has a Review Score of 9.9 (9.875)

The Review Score of 9.9 (maximum of 10) for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Briar Hill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.903 for Briar Hill House is calculated as follows: ( (214 Excellents x 5) + (23 Goods x 4) ) ÷ 237 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Briar Hill House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Briar Hill House?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Briar Hill House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Briar Hill is a model of what a good home should be. I recently moved my father from another home and have been very impressed with the care and attention he received. All staff have taken time to get to know him and engage him in conversation. They demonstrate a real interest in him which he is very much appreciating. his medical needs are being very quickly addressed and sorting them out is obviously a high priority. Many of the staff are long serving and that is evident in the positive, happy atmosphere that pervades the home. The management of the home is excellent and the total focus on his physical and mental well-being is comforting and refreshing to experience. My father has become much more positive in his outlook. We can ask no more of a home.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 23 Aug 2017:

Thank you for your lovely comments about the excellent care and support your father receives at Briar Hill. It is really great to hear that the staff have taken time to get to know your father and engage with him. I will be sure to pass your heart warming comments onto the staff team who will be delighted to receive them.

My Mother has lived at Briar Hill for just over a week now. On arrival from her previous nursing home, she was quite poorly. Considering the staff had never met her before, they handled the situation with understanding, professionalism and compassion.
The high level of assessment in the first few hours led to my mother having her needs met properly and being more comfortable straight away.
The whole staff have been so kind and caring to her. She has been able to do things she has been unable to do for many years, such as sitting with other residents to eat her meals and be able to sit and look at the television in the evenings. The environment is superb and the level of care outstanding. It feels like a home, not a Care Home. I am really happy that my mother is living there.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 27 Jun 2017:

Thank you for telling us about the excellent level of understanding, professionalism and compassion that your Mother is receiving at Briar Hill, it is wonderful to hear that the team have been able to make such a positive impact on her quality of life in such a short time.

My mother was at Briar Hill House for end of life care and was only there for a few weeks before she passed away.
The care she received in his time was exemplary from the moment she arrived she was treated with complete consideration and dignity.
All of the staff were most thoughtful and helpful to the family whenever we were there and we are truly grateful that mum was able to be looked after so considerably.
Thank goodness we found Briar Hill House.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 05 Jun 2017:

Thank you for taking time to tell us about your Mum's end of life journey during what I’m sure is difficult time for you. The team will be really pleased to hear that we got it so right and that you all felt supported and treated with consideration and dignity.

I have been visiting my friend (we were college mates in 1960-63) since 2007 when he became a resident of Briar Hill. Always, I am made welcome and always the staff are friendly, courteous, caring with an optimistic and positive approach.

My pal is very content. He was a very active sports person until his stroke. He has no close family in the UK and I am relieved to see him in such caring hands. I an convinced this home has been his salvation. If I were similarly incapacitated, I would wish to be here.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 16 Mar 2017:

It is heartening to hear of your lasting and loyal friendship with your pal. What better accolade can there be for our team than if you were ever to become incapacitated you would want to come to Briar Hill. The staff team will be delighted with your comments, and we appreciate you taking the time to make them.

Looking for a nursing home with these priorities?
Caring, friendly staff who have time for residents because they aren't overstretched; residents treated with dignity, medical needs met through on-site professionals; a clean, bright, stimulating environment which is safe and secure, a variety of activities offered regularly and nourishing, good quality food
If these are your criteria then look at Briar Hill House in Rugeley.
My mother has lived there since September. Before this, we researched 20 care homes and Briar Hill House was top of our list. Luckily, a room became available and was offered to my mother. Now we continue to be impressed by the dedication of all the staff. Their willingness to ensure that my mother's needs are met is first class and she speaks well of everyone.
The decision to place a relative in a care home is stressful but we are relieved to have found Briar Hill House. We cannot recommend it highly enough - it sets the gold standard to which others should aspire.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anne Palmer, Home Manager at Briar Hill House responded to this review on 16 Jan 2017:

Thank you for your wonderful comments about the care and support your Mother receives at Briar Hill Care Home. The team will be delighted to hear that you and your Mother are so happy.

My mother has been a resident at Briar Hill nursing home for 19 months now, following a severe stroke. The level of care she receives from all the staff is wonderful and they all work extremely hard for all residents. The cost of the care is not the cheapest around, however, after viewing other care homes in the area, the cost is reflective in accommodation, care and facilities provided. The home also takes time to provide social activities on regular days throughout each month - all are welcome too. Myself, other members of our family and mums visitors are made to feel welcome and any of our occasional queries are answered satisfactorily.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 10 Jan 2017:

Thank you for your lovely review of the care and support your Mum receives at Briar Hill Care Home. It is wonderful to hear that everyone feels so welcome and how the team are able to support you all. Thank you also for the excellent ratings you have given us.

I feel very comfortable here. I appreciate the welcome given to my visitors and the way they are looked after. We are treated as an individual and muy preferences are catered for - even providing little treats when I express a liking for something. I enjoy the entertainment we have from time to time. I enjoy it a lot. I find all my food delicious and plentiful. I appreciate the events put on by the chaplain and the personal visits I get. I like it that I can express my Christian faith here. I like the visits by the music therapist. It is a very happy time. The arm-chair aerobics are good too.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 12 Dec 2016:

Thank you for telling us about the care and support you receive at Briar Hill. It is great to hear that you have so much enjoyment from our activities and food and that the team make sure you have a little treat form time to time, they will be very happy to hear what you think of them.

Finding Briar Hill when mom had to be taken into residence was a very rewarding experience. So much press comment about homes makes one worry of where to entrust the care of a loved one. Very professional and caring initial assessment of mom whilst she was in hospital plus a visit to Briar Hill convinced the family that we had found the right residence for mom.

Briar Hill is a very warm and welcoming place. Bright, clean and modern. The staff are very very very caring and helpful to both the residents and family members. I no longer have to worry about mom's environment. It is unfortunate that mom is too poorly to appreciate what Briar Hill is giving her. Thank you all for your care.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Just returned from visiting my mother who has been a resident of Briar Hill House for almost a year now. I really cannot fault this establishment in terms of staff, accommodation and most importantly the care of my mother. Since she moved there; as a family, we have always been met with a professional, caring and cheerful face. My mum is also very impressed with the accommodation, care and of course meals.
Social interaction is very important and each month a list of events is given to each resident and something is happening every day.
I would highly recommend this nursing home to anyone seeking accommodation in the Lichfield / Rugeley area.

How likely would you be to recommend Briar Hill House? Extremely Likely

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 17 Oct 2016:

Thank you for your glowing review of the care and support your Mother receives at Briar Hill. It is lovely to hear that the team are getting it so right and that there is always plenty going on.

My mother was a resident here from June 2013 and passed away in September 2016, the care she received was absolutely fantastic. She was very happy at Briar Hill, which was very comforting for the family knowing this, as the decision for us to let her go into full-time care was a difficult one. Our minds were put at ease with the wonderful care she received from the day she went in, until the day she passed away. We will be forever grateful and would recommend Briar Hill to anyone looking for full-time care for a member of their family.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 06 Oct 2016:

Thank you for your lovely comments about the care and support your Mother received at Briar Hill at what, I am sure, is a difficult time for you.
It is reassuring to hear that the team were able to give you comfort that you had made the right decision for your Mother, they will be very pleased to hear how fantastic you think they are.

Visibly more comfortable after moving from her previous care home. All the staff were courteous and kind, nothing was too much trouble.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 23 May 2016:

It is lovely to hear that your Mother was much more comfortable after moving to Briar Hill from her other home. I will be sure to pass on your comments to the team regarding how courteous and kind they are.

My mother had a short stay (3 weeks) at Briar Hill prior to her passing away. I can only say that the care she received from all the staff was exemplary. The staff are a very special team, what more can I say. Thank you.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 31 Mar 2016:

Thank you for your lovely comments about the care and support your Mother received at Briar Hill. It is crucial that we “get it right” at all times but particularly in relation to end of life care. It is good to hear that the team were so exceptional. I will pass on your comments to them.

My father has been a resident here for many years, and throughout this time the standard of care he has received has been nothing short of excellent. Due to the complicated nature of his condition, many other care homes had been unable to accommodate him, but the staff at Briar Hill have managed to look after him well and prevent his condition from deteriorating, in spite of challenging circumstances.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 22 Feb 2016:

I am pleased to hear that our dedicated team have taken care of your Father so well during his time at Briar Hill care home, thank you for telling us about it and for rating us as excellent.

Although our association with Briar Hill House was brief - from our first telephone conversations with management through to the day my father passed away, we were completely at ease and knew we had made the right decision for my father to make his home there. The care was so professional but despite being so ill he felt comfortable in his surroundings and settled very quickly. Throughout his stay the level of care was never compromised and extended to myself and my husband on our daily visit. This we drew comfort from and I never had any concerns about leaving my father throughout the night. He would often say, 'they are all so kind here.'
I would not hesitate in recommending Briar Hill House for its efficiency, care, professionalism, food, facilities - well just about everything.
It is one of the hardest things I have had to do in my life to find nursing care for my beloved Dad and a decision I hoped I would never have to make on his behalf. But we were truly lucky the day I made that first contact with Briar Hill House.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 19 Jan 2016:

Thank you for your lovely review of the care and support your Dad received at Briar Hill. I appreciate how difficult it is to place a loved one into nursing care and I am so pleased that it was a positive experience for you and your Dad. It is always a privilege to be able to care for people and I will be sure to share your comments with the team at Briar Hill.

My mum came to Briar Hill in April 2015 following a long stay in hospital. After 10 years of caring for her at home the decision that my mum would require 24 nursing care was made. It was a very difficult time but we could not have found anywhere better for her to be cared for. She settled in very quickly and the wonderful care given to her by the team of Carers and nurses is second to none, they really are a most dedicated, caring and special group of people. To visit my mum, who has in more recent years been a very anxious lady and now see how relaxed she looks is lovely, the time I spend with my mum is now quality time without having to deal with lots of worries and concerns that troubled her whilst at home and in hospital. She is living in a very safe and secure environment. The home has an extremely happy and friendly atmosphere, there are lots of activities for residents to take part in should they feel up to them and this ranges from music, exercise and pet therapy to visits from musical entertainers, visits from various animals (miniature pony, birds of prey to name a couple). The pictures taken of residents at these visits with smiling faces just shows how they enjoy them. Meals are always varied and there is always a good choice for the residents. The whole team at Briar Hill from the management, nurses, Carers and all support staff are superb, so a very big thank you for all you do on a day to day basis, keep it up.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 05 Jan 2016:

Thank you for taking time to review the care and support that your Mother is receiving at Briar Hill. I understand what a difficult decision it must have been to come into a care home and it is lovely that it has had such a positive outcome and that you can now enjoy your visits. I hope you all continue to enjoy the super activities that the team organise.

My uncle came for a few months to Briar Hill and in that short time his care was next to none. The carers went far and beyond to us as relatives giving 100% care to my uncle and beyond. The home is definitely the best one for miles. If ever I need a home in the future this would be the one that I would want to stay in. thanks from the bottom of my heart to Briar Hill staff and management for the care of my uncle, true professionals.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 02 Dec 2015:

It is lovely to hear how well cared for your Uncle and you as family feel at Briar Hill, the staff will be delighted by your comments and I will be sure to pass them on.

Briar Hill looked after my uncle very well and I'm very happy. The took good care of him. They are very good for caring about my uncle.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 02 Dec 2015:

Thank you for taking the time to tell us about the care your Uncle received at Briar Hill, its great to hear.

Dad suffered from Vascular Dementia and came to Briarhill in July 2012. This was a desperate time for us but the staff at Briarhill were always comforting, caring and helped us with the transition that became a major part of our lives. Not only did they care for Dad but for us all as a family and we became part of their family. Dad lost his battle this October and the treatment that he got at Briarhill was second to none and I could not thank them or praise them enough for their kindness, care and integrity. When choosing somewhere for your most loved ones to live you have to look around at the whole picture, the life they will have there and the care they will continue to receive when you can't be with them. Briarhill gave us everything we needed.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 05 Nov 2015:

Thank you for taking the time to review the care that your Father received at Briar Hill. It is great to hear that we were able to bring some comfort to you at a very difficult time. I will be sure to pass your comments onto the staff team who I’m sure will find them very heartening and motivational.

After several weeks deteriorating in NHS care it was decided to look for a nursing home closer to the family. A detailed tour of the very modern and immaculate building at Briar Hill Nursing home including kitchen, laundry and residents’ lounges as well as the available rooms, which were clean and overlooking the gardens, convinced us this was a place the staff were proud of and that she would receive the best possible nursing care.

Since being admitted in June, the dedicated and professional staff have nursed her back to the person she was before being admitted to hospital, the love and affection they demonstrate every day to their residents can be clearly seen on any visit day or night.
More recently my mother celebrated her 100th birthday at Briar Hill House, the wonderful MHA staff catered for an afternoon tea party for 40 guests, providing the food, non-alcoholic wine and even a beautiful birthday cake. The cooperation and willingness of all the staff involved to ensure that the party went off well was well beyond ‘the extra mile’ and the family cannot thank them enough for their efforts.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Palmer, Home Manager at Briar Hill House responded to this review on 05 Oct 2015:

Thank you for taking the time to review your Mother's care at Briar Hill. It is wonderful to hear that our nursing team have helped your Mother regain the health that she had lost and that you all enjoyed the celebrations for her 100th birthday party. I will be sure to share your lovely comments with the team and am sure they will be delighted to hear how caring and committed they are.

I would recommend Briar Hill to anyone needing care. When my mum arrived in February, she could eat very little, was confined to bed and had been receiving end of life care in hospital. After 7 months' of excellent care and attention, she is now eating quite well and out of bed on alternate days, taking part - as much as she is able to understand - in some of the activities. All the staff are dedicated, friendly and caring, and treat the residents with respect and dignity. I cannot praise the home too highly. I am so relieved to have found somewhere with such a lovely atmosphere as well as high level of care for my mum.

How likely would you be to recommend Briar Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Palmer, Home Manager at Briar Hill House responded to this review on 07 Sep 2015:

Thank you for your feedback on how your mum has improved since being at Briar Hill. I will certainly pass on your comments to the staff team.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Briar Hill House