What types of Care is Briar Hill House registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Briar Hill House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Briar Hill House to the centre of Rugeley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Briar Hill House care home, 51 Attlee Crescent, Rugeley, Staffordshire WS15 1BP

Review from S H (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

Although this is the most difficult time for us as a family. Without the care and kindness of the staff, we would not cope.
The staff have shown a true kindness, warmth and compassion I never knew possible.
Special humans that we as family could not do without. Our dad is in safe, kind, caring hands.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you so much for your kind words. The care and compassion showed for your loved one demonstrates what a privilege it is to be a part of your lives at such a difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from D Q (Brother of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

My brother has been to 3 nursing homes this is by far the best one he has been too.
He is very happy there you can not fault the care that he is receiving there.
They make him feel more comfortable and it is a nice and friendly place.
He has been coming up to 3 years there. that speaks for it self.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from John T (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Staff went out of their way to ensure my relatives were included in the Christmas festivities regardless of their ability and capacity. Not only were there activities, the hinge was decorated nicely and staff made it as festive and homely as possible.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your kind words. We do aim for inclusivity, no matter the person or activity so it's fantastic to hear your thoughts, especially around a festivity such as Christmas.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from K S (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My father spent his last few weeks of life in Briar Hill House. He was cared for extremely well and the staff were exceptionally good with him.
My mother has been there for nearly 6 years and has always had the best care.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

The whole team have enjoyed working with you and your relatives. It's a pleasure and a privilege to be a part of ensuring Mum and Dad were together at the end of Dad's life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J F (Wife of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Wonderful, friendly place. Management takes time to listen, are very approachable and caring. All Staff go over and above, always creating a warm, friendly atmosphere, having time to spend with residents, listen to residents and helping them to participate socially. Rooms are clean and daily laundry

carried out. There is always something happening at Briar Hill House, they make sure there are plenty of social events available and family participation. When my husband was poorly, nursing staff did a fantastic job, all staff helping to care for him were on the ball. Briar Hill is well-maintained and any issues are dealt with efficiently. All meals are presented in an appetising manner, with a good choice, taking great care to ensure dietary needs are accommodated. I cannot thank the staff enough, they not only support my husband but me too, always a friendly face and so very caring and very hardworking.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your lovely review. It's so wonderful to hear that not only is your relative well cared for but that you also feel supported. Your thanks are very gratefully received.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L D (Sister of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Always a warm welcome, nursing/care colleagues are very friendly, caring, take an interest in residents and families visiting.
Plenty of activities for those who want to join in, also family fun days celebrating events throughout the year.
All round, a safe, support network for residents and family.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your lovely words. It's a pleasure to be a part of your relative's care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Gillian M (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report

Overall Experience

Briar Hill House is one big family. All staff are so lovely, and the welcome you get as you come into the care home is fabulous. All residents are treated as individuals with staff going the "extra mile" to make them happy and well looked after. There are numerous activities for the residents to get

involved with and those who need extra support are included too. A wonderful, happy care home for the residents.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you, having Mum with us brought so much joy to all of us, she was a pleasure to take care of.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P S (Relative of Resident) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

Both management and care staff take a keen interest in the pursuits/hobbies of the residents. There are always a range of activities taking place on a regular basis. Communications between ourselves and the home are good but outside organisations are often slower to respond. Security and safety checks

are carried out on a regular basis. Kitchen staff produce a varied menu tailored to individual needs. Perceived limited staff-resident ratio can result in some residents feeling that their needs are not met as often as they would like or have been previously.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your review. It's a pleasure to look after your relative and to see how well he is doing. Your feedback is very welcome.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from A R (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report

Overall Experience

The decision for Mum to go into residential care was huge. From the beginning, the staff at Briar Hill House Care Home have been kind, understanding and very patient. Come the day of the move, staff were waiting ready to say hello and welcome Mum in. All of the staff did their utmost to be welcoming,

accommodating, caring and patient. They helped to get Mum’s loved possessions around her, they helped Mum to get to know other residents and did their very best to help her settle. Two months later, Mum looks healthier, she feels safe and cared for and in her own words, she feels at home. She can choose to have her hair done, go to craft sessions or listen to a singer and go to the weekly church service. She can chat to the staff and other residents, she can welcome visitors and during the nights there is always someone to turn to. The family cannot thank all of the staff enough. Mum’s last few months in her own home were very difficult. Now we all know she is safe in caring hands 24 hours a day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Natalie B (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report

Overall Experience

I was so unsure about having to put my dad in a home, how wrong was I! On my first visit to see the home and I was so, so impressed. The staff was all so welcoming and friendly and put my mind at ease when they said the words " It's not just a care home, it's your dad's home". How right were they! Felt

like home from home!

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words. Despite only being with us for a short period of time, your dad was a delight to care for. I will ensure that your kind words are passed to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Helen W (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report

Overall Experience

There are care homes and there are caring homes. I class Briar Hill House as a caring home and that is down to the staff. I have only praise for the wonderful staff that work there. They went out of their way to make my mum very well cared for and I can only give them my thanks.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words; Mum was an absolute pleasure to care for and her absence in the home is greatly missed, as is yours. Please do not hesitate to come in and visit any time. I will ensure that your feedback is shared with the staff. It is wonderful to hear such positive feedback for such a wonderful team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from H S (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report

Overall Experience

In the 2.5 weeks since my dad moved in, he has had the very best of care. Nothing is too much trouble and all the staff without exception, have been excellent and caring and aware that this is a difficult time for family, as well as Dad. There is a friendly, happy atmosphere and it is a very pleasant

place to spend time.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for you kind words, we are so pleased that Dad is settling in so well here at Briar Hill. Dad is an absolute pleasure to care for and we are really pleased to hear that the care has also extended to you to support you through this difficult process. Our team continues to strive to maintain these high standards and receiving comments like these allow us to know that we are making a difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Richard B (Son of Resident) published on 29 September 2022 Submitted via Website • Report

Overall Experience

My mum was admitted here in late 2021 and passed away shortly after. The care that Mum received was exemplary. We could not have wished for more. Mum loved a good laugh and I was astonished to see that the entire team took to Mum and had a good old laugh (and sing) with her too. We cried lots also.

The staff felt like an extension to the family. The staff made us all feel very welcome and responded superbly as Mum's condition rapidly deteriorated (which we were expecting, as she had just left hospital with an end-of-life prognosis). The home was spotlessly clean and the food was lovely with daily, home-cooked choices. Every member of staff deserves praise: Kitchen staff, Chaplain, cleaners, maintenance, carers, nurses, admin, young and old - every single one of them gave Mum, the best experience. In Mum's final few days the staff were expert at balancing their duties and being considerate of our needs too. Not once did we feel in the way or a nuisance. Thanks all.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for such a wonderful review, I unfortunately never had the privilege of meeting Mum; however, the staff were delighted to receive your feedback and shared fond memories of her. It is wonderful to hear such positive feedback, not only about the care received but, as a home in general. The team continues to work hard to maintain these standards and receiving comments like these allow us to know that we are making a difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from E H (Sister of Resident) published on 18 August 2022 Submitted via Website • Report

Overall Experience

Honestly couldn’t ask for more caring and considerate people! When it comes to my brother they are so professional, caring and loving! I’m so at ease with him at Briar Hill House knowing he is 1000% looked after and cared for! Even when it comes to myself visiting they are all so attentive, even when

I have a little break down they are there handing me the tissues and making sure I’m okay! Lovely people with a lovely mentality!

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for your lovely review. The team were so pleased to receive this feedback and we feel very honoured to be able to care for your brother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from A R (Resident) published on 28 June 2022 Submitted via Postal Card • Report

Overall Experience

A professionally run care home with a great team of care workers, office and management staff who work together to give excellent support and dignity to the residents. High standards of cleanliness and a calm, relaxed, homely environment for service users like myself to be part of the residence's ongoing

support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ian S (Son-in-law of Resident) published on 7 June 2022 Submitted via Website • Report

Overall Experience

The family could not recommend highly enough. The time, attention and care you all gave to my father-in-law in his final days, even when he was anxious and frustrated will never be forgotten. We would like to give special mention to one member of staff in particular for his gentle nature and patience

in calming my father-in-law. Another member of staff was also amazing. Their first-ever shift was also my father-in-law's first day and he bonded with them, always remembering their name, and even sharing a slice of cake with them the night he passed. We are all forever grateful that it was this member of staff with him when he finally passed. It's a comfort to us all that he was not alone. Although we have picked out specific individuals, we know that every single person working there have the same level of compassion and resilience. Every one of you are exemplary in your work.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words, I will ensure that your feedback is passed on to the team and in particular the two members of staff you have mentioned. Your father-in-law was certainly a character who kept us on our toes and it was a pleasure and an honour to care for him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C W (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report

Overall Experience

Dad needed respite and as my nan had been a resident for many years before, we were extremely happy that Dad could go into Briar Hill on this occasion. Dad was very well looked after, made to feel very welcome and was very sad to leave. We will look to Briar Hill again should Dad need to go for respite.

Thank you to all the wonderful, caring staff.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for your kind words. It is fantastic to hear how much your dad enjoyed staying with us at Briar Hill and we certainly miss him. I will pass your kind words on to the team and we look forward to seeing you all again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from M M (Niece of Resident) published on 27 April 2022 Submitted via Website • Report

Overall Experience

What can I say! I think this is the most fantastic place. I cannot believe the care and genuine compassion shown by all members of staff towards my aunt, who has settled in so well. Briar Hill has a home-from-home atmosphere when you walk through the door, nothing appears to be too much trouble for

the staff. They keep you updated. My aunt loves the food and the way that staff pop in for a chat. She's included in everything that goes on and is happier than I've seen her for some time. She feels safe. I, as her niece, have a piece of mind that my aunt is well cared for and the staff go above and beyond. Thank you so much for everything. Can recommend 100%.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for this wonderful review. We absolutely adore your aunt and she has become part of the family here at Briar Hill House. We are so happy that you are pleased with your choice to move into Briar Hill House and we will continue to strive to provide our high standards, care and compassion. I will share this review with the team, which I am sure will make their day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sheila B (Sister of Resident) published on 27 April 2022 Submitted via Website • Report

Overall Experience

I always was made very welcome when visiting my sister. Her care was exemplary and she was always treated with respect and sympathetic care.
I would and have recommended Briar Hill to friends, you wouldn’t find a better care/ nursing home anywhere.
Even after my sister passed away recently, the staff

have continued to be kind and caring, when I’ve had to collect my sister's belongings.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

The team at Briar Hill House was very fond of your sister and miss her dearly. Your kind words have been passed on to the team. It is so warming to know that our team have continued to offer the high standards of care and compassion that we strive to provide to all of our residents and relatives. Thank you, from all of the team for this wonderful review, we wish you all the best. Feel free to pop in any time for a cuppa!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Tony C (Brother of Resident) published on 30 March 2021 Submitted via Website • Report

Overall Experience

The first thing to notice on arrival at Briar Hill is that everywhere is immaculately clean.
The staff have been doing an amazing job of looking after my sister - taking time to get to know her, and interacting with her in a beautiful way.
Activities are planned each week, which give the residents

a variety of things to think about and focus on......including crafts, much music, laughter and fun.
All the residents appear peaceful and cheerful, having a good rapport with the staff and with one another.
Communication with Briar Hill House is excellent. We find that both the telephone and the doorbell are answered as soon as possible.
Being able to socialise on occasions within a family environment in the home is much appreciated - at events like carol services, fundraisers, etc.
We are extremely grateful to have found such a caring community for my sister to call her home.

Reply from Helen Bowen, Home Manager at Briar Hill House

Thank you for sharing your thoughts about the excellence of all the different areas in the home. We feel extremely privileged that you have entrusted us with the care of your sister and you feel that she is cared for in a kind, loving and caring manner. It is really lovely that all staff at Briar Hill House work are supportive of each other and I will pass on your kind comments to everyone.