Briar Hill House

51 Attlee Crescent, Rugeley WS15 1BP
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9.6 72 Reviews
  • Briar Hill House, Rugeley
Ranked Outstanding by the Care Quality Commission (CQC) in March 2019, MHA Briar Hill House has been a cornerstone of the Rugeley community for over 30 years, originally serving as a cottage hospital before becoming a well-respected care home. With 36 en-suite rooms providing residential and nursing care, the home provides a warm, supportive environment focused on comfort and well-being.

The home boasts beautiful landscaped gardens and a secure courtyard, offering peaceful outdoor spaces with picturesque views for relaxation. The gardens offer a peaceful retreat, complete with a pagoda, water feature, and raised planting beds. Residents are encouraged to get involved in gardening, fostering a sense of purpose and enjoyment. The courtyard is ideal for outdoor activities and social gatherings, from barbecues to garden parties, bringing together residents, families, and staff.

Briar Hill House, rated Outstanding by the CQC, is known for its exceptional residential, nursing, and palliative care services, delivered by a dedicated team with many staff members serving for over 15 years. The home offers specialised care, including tracheostomy therapy for residents with complex needs. Life at Briar Hill House is filled with engaging activities, from creative workshops like card-making and baking to lively music sessions and performances by visiting entertainers.

At Briar Hill House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for short stays or nursing care, the team at Briar Hill House are here to help.
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Care Provided by Briar Hill House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1720 – £2065
  • Self-Funded Nursing Care: £1726 – £2207

These prices are only a guideline, please contact Briar Hill House to find out the exact price for your requirements.

Contact Briar Hill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Briar Hill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Ruth Hazeldine (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (36)

Briar Hill House Reviews (72)

9.6

Briar Hill House has a Review Score of 9.6 (9.578) out of 10, based on 11 reviews in the last 2 years.
Over all time Briar Hill House has 72 reviews.

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Review from Karen S (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Briar Hill for 6 1/2 years. She has always been well cared for.
Lately I feel that things are not quite the same as they used to be and maybe the MHA could do with making some improvements.
Reply from Kathryn Emmons, Home Manager at Briar Hill HouseThank you for your review. We are always wanting to improve the experience for people living at Briar Hill. As the new manager at Briar Hill I welcome all feedback
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Review from T A (Son of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience as been brilliant as had to put my mum in care due to her health condition unable to walk and stand . I can see my mum really gets on with all the staff and all staff have warmed to her and I genuinely feel she is looked after they all treat her so nice . I would like to thank each and
everyone at Briar Hill their so nice
Reply from Kathryn Emmons, Home Manager at Briar Hill HouseThank you for your kind words. We appreciate you taking the time to give feedback on your experience. We always want to know how we are doing and where we can make life even better for the people we support.
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Review from J F (Wife of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming place. Management and all staff ensure my husband is safe and well cared for. The team go over and above, and always do their best to brighten his day. Briar Hill includes family members with the care they provide, and social events that take place. I know, and feel confident
he is in the best place to be looked after.
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Review from Fiona M (Niece of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Briar Hill House is excellent. The staff are patient and caring to residents and relatives alike. A first class service is provided in all areas - nursing, care, kitchen, laundry, housekeeping and so on. Well done and thank you.
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Review from L D (Brother of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is well looked after at Briar Hill.
The management, nursing and care colleagues give their time and commitment to providing a safe happy environment for residents.
On visiting I'm
always greeted friendly and warmly, informed on what's been happening it's like a home from home environment.
Time
is taken to know a resident on a personal level.
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Review from D Q (Brother of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Briar Hill for 2and Half years he is very happy there the staff are very friendly .This is his third care home and he is very happy there,
Well when you stay at a place for over 2years that speaks for it self.
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Review from J C (Wife of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband as been a resident living at briar hill for over 7 years
He as been cared for amazingly so much the staff have made us as a family feel like we are able to continue a life knowing he is loved and looked after so are we when we visit
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Review from S H (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although this is the most difficult time for us as a family. Without the care and kindness of the staff, we would not cope.
The staff have shown a true kindness, warmth and compassion I never knew possible.
Special humans that we as family could not do without. Our dad is in safe, kind, caring hands.
Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you so much for your kind words. The care and compassion showed for your loved one demonstrates what a privilege it is to be a part of your lives at such a difficult time.
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Review from John T (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff went out of their way to ensure my relatives were included in the Christmas festivities regardless of their ability and capacity. Not only were there activities, the hinge was decorated nicely and staff made it as festive and homely as possible.
Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you for your kind words. We do aim for inclusivity, no matter the person or activity so it's fantastic to hear your thoughts, especially around a festivity such as Christmas.
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Review from Gillian M (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briar Hill House is one big family. All staff are so lovely, and the welcome you get as you come into the care home is fabulous. All residents are treated as individuals with staff going the "extra mile" to make them happy and well looked after. There are numerous activities for the residents to get
involved with and those who need extra support are included too. A wonderful, happy care home for the residents.
Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you, having Mum with us brought so much joy to all of us, she was a pleasure to take care of.
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Review from P S (Relative of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both management and care staff take a keen interest in the pursuits/hobbies of the residents. There are always a range of activities taking place on a regular basis. Communications between ourselves and the home are good but outside organisations are often slower to respond. Security and safety checks
are carried out on a regular basis. Kitchen staff produce a varied menu tailored to individual needs. Perceived limited staff-resident ratio can result in some residents feeling that their needs are not met as often as they would like or have been previously.
Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you for your review. It's a pleasure to look after your relative and to see how well he is doing. Your feedback is very welcome.
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Review from A R (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision for Mum to go into residential care was huge. From the beginning, the staff at Briar Hill House Care Home have been kind, understanding and very patient. Come the day of the move, staff were waiting ready to say hello and welcome Mum in. All of the staff did their utmost to be welcoming,
accommodating, caring and patient. They helped to get Mum’s loved possessions around her, they helped Mum to get to know other residents and did their very best to help her settle. Two months later, Mum looks healthier, she feels safe and cared for and in her own words, she feels at home. She can choose to have her hair done, go to craft sessions or listen to a singer and go to the weekly church service. She can chat to the staff and other residents, she can welcome visitors and during the nights there is always someone to turn to. The family cannot thank all of the staff enough. Mum’s last few months in her own home were very difficult. Now we all know she is safe in caring hands 24 hours a day.
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Review from Natalie B (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so unsure about having to put my dad in a home, how wrong was I! On my first visit to see the home and I was so, so impressed. The staff was all so welcoming and friendly and put my mind at ease when they said the words " It's not just a care home, it's your dad's home". How right were they! Felt
like home from home!
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you so much for your kind words. Despite only being with us for a short period of time, your dad was a delight to care for. I will ensure that your kind words are passed to the team.
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Review from Helen W (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are care homes and there are caring homes. I class Briar Hill House as a caring home and that is down to the staff. I have only praise for the wonderful staff that work there. They went out of their way to make my mum very well cared for and I can only give them my thanks.
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you so much for your kind words; Mum was an absolute pleasure to care for and her absence in the home is greatly missed, as is yours. Please do not hesitate to come in and visit any time. I will ensure that your feedback is shared with the staff. It is wonderful to hear such positive feedback for such a wonderful team.
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Review from H S (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 2.5 weeks since my dad moved in, he has had the very best of care. Nothing is too much trouble and all the staff without exception, have been excellent and caring and aware that this is a difficult time for family, as well as Dad. There is a friendly, happy atmosphere and it is a very pleasant
place to spend time.
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you for you kind words, we are so pleased that Dad is settling in so well here at Briar Hill. Dad is an absolute pleasure to care for and we are really pleased to hear that the care has also extended to you to support you through this difficult process. Our team continues to strive to maintain these high standards and receiving comments like these allow us to know that we are making a difference.
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Review from Richard B (Son of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted here in late 2021 and passed away shortly after. The care that Mum received was exemplary. We could not have wished for more. Mum loved a good laugh and I was astonished to see that the entire team took to Mum and had a good old laugh (and sing) with her too. We cried lots also.
The staff felt like an extension to the family. The staff made us all feel very welcome and responded superbly as Mum's condition rapidly deteriorated (which we were expecting, as she had just left hospital with an end-of-life prognosis). The home was spotlessly clean and the food was lovely with daily, home-cooked choices. Every member of staff deserves praise: Kitchen staff, Chaplain, cleaners, maintenance, carers, nurses, admin, young and old - every single one of them gave Mum, the best experience. In Mum's final few days the staff were expert at balancing their duties and being considerate of our needs too. Not once did we feel in the way or a nuisance. Thanks all.
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you for such a wonderful review, I unfortunately never had the privilege of meeting Mum; however, the staff were delighted to receive your feedback and shared fond memories of her. It is wonderful to hear such positive feedback, not only about the care received but, as a home in general. The team continues to work hard to maintain these standards and receiving comments like these allow us to know that we are making a difference.
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Review from E H (Sister of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly couldn’t ask for more caring and considerate people! When it comes to my brother they are so professional, caring and loving! I’m so at ease with him at Briar Hill House knowing he is 1000% looked after and cared for! Even when it comes to myself visiting they are all so attentive, even when
I have a little break down they are there handing me the tissues and making sure I’m okay! Lovely people with a lovely mentality!
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you for your lovely review. The team were so pleased to receive this feedback and we feel very honoured to be able to care for your brother.
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Review from A R (Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professionally run care home with a great team of care workers, office and management staff who work together to give excellent support and dignity to the residents. High standards of cleanliness and a calm, relaxed, homely environment for service users like myself to be part of the residence's ongoing
support.
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Review from Ian S (Son-in-law of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family could not recommend highly enough. The time, attention and care you all gave to my father-in-law in his final days, even when he was anxious and frustrated will never be forgotten. We would like to give special mention to one member of staff in particular for his gentle nature and patience
in calming my father-in-law. Another member of staff was also amazing. Their first-ever shift was also my father-in-law's first day and he bonded with them, always remembering their name, and even sharing a slice of cake with them the night he passed. We are all forever grateful that it was this member of staff with him when he finally passed. It's a comfort to us all that he was not alone. Although we have picked out specific individuals, we know that every single person working there have the same level of compassion and resilience. Every one of you are exemplary in your work.
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you so much for your kind words, I will ensure that your feedback is passed on to the team and in particular the two members of staff you have mentioned. Your father-in-law was certainly a character who kept us on our toes and it was a pleasure and an honour to care for him.
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Review from C W (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad needed respite and as my nan had been a resident for many years before, we were extremely happy that Dad could go into Briar Hill on this occasion. Dad was very well looked after, made to feel very welcome and was very sad to leave. We will look to Briar Hill again should Dad need to go for respite.
Thank you to all the wonderful, caring staff.
Reply from Ruth Hazeldine, Home Manager at Briar Hill HouseThank you for your kind words. It is fantastic to hear how much your dad enjoyed staying with us at Briar Hill and we certainly miss him. I will pass your kind words on to the team and we look forward to seeing you all again.
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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Briar Hill House is calculated as follows: ( (106 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 127 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Briar Hill House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Kathryn Emmons

Job Title: Care Home Manager Joined: 2025

Kathryn Emmons is the care home manager at MHA Briar Hill House.

Frequently Asked Questions about Briar Hill House

What types of Care is Briar Hill House registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Briar Hill House have?

There are 36 Single Rooms.

What are the Facilities & Services at Briar Hill House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Briar Hill House to the centre of Rugeley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Briar Hill House to verify any information. View our terms and conditions. Briar Hill House has an Enhanced Service - more info.