Briar Hill House

A home from home environment, My grandad is happy and very well cared for. The staff are all very welcoming. My grandad loves the food proper home cooked meals. We have peace of mind now and know grandad is well looked after, thank you all so much

All staff really are incredible in my opinion of the care of my partner,made to feel welcome at all times and plenty communication regarding on going care. Plenty going on for residents to do if they wish .Clean tidy and nice gardens to enjoy .

Lately I feel that things are not quite the same as they used to be and maybe the MHA could do with making some improvements.

My experience as been brilliant as had to put my mum in care due to her health condition unable to walk and stand . I can see my mum really gets on with all the staff and all staff have warmed to her and I genuinely feel she is looked after they all treat her so nice . I would like to thank each and everyone at Briar Hill their so nice

Well when you stay at a place for over 2years that speaks for it self.

Time is taken to know a resident on a personal level.

Briar Hill House is excellent. The staff are patient and caring to residents and relatives alike. A first class service is provided in all areas - nursing, care, kitchen, laundry, housekeeping and so on. Well done and thank you.

Very friendly, welcoming place. Management and all staff ensure my husband is safe and well cared for. The team go over and above, and always do their best to brighten his day. Briar Hill includes family members with the care they provide, and social events that take place. I know, and feel confident he is in the best place to be looked after.

He as been cared for amazingly so much the staff have made us as a family feel like we are able to continue a life knowing he is loved and looked after so are we when we visit

Special humans that we as family could not do without. Our dad is in safe, kind, caring hands.

Staff went out of their way to ensure my relatives were included in the Christmas festivities regardless of their ability and capacity. Not only were there activities, the hinge was decorated nicely and staff made it as festive and homely as possible.

Briar Hill House is one big family. All staff are so lovely, and the welcome you get as you come into the care home is fabulous. All residents are treated as individuals with staff going the "extra mile" to make them happy and well looked after. There are numerous activities for the residents to get involved with and those who need extra support are included too. A wonderful, happy care home for the residents.

Both management and care staff take a keen interest in the pursuits/hobbies of the residents. There are always a range of activities taking place on a regular basis. Communications between ourselves and the home are good but outside organisations are often slower to respond. Security and safety checks are carried out on a regular basis. Kitchen staff produce a varied menu tailored to individual needs. Perceived limited staff-resident ratio can result in some residents feeling that their needs are not met as often as they would like or have been previously.

The decision for Mum to go into residential care was huge. From the beginning, the staff at Briar Hill House Care Home have been kind, understanding and very patient. Come the day of the move, staff were waiting ready to say hello and welcome Mum in. All of the staff did their utmost to be welcoming, accommodating, caring and patient. They helped to get Mum’s loved possessions around her, they helped Mum to get to know other residents and did their very best to help her settle. Two months later, Mum looks healthier, she feels safe and cared for and in her own words, she feels at home. She can choose to have her hair done, go to craft sessions or listen to a singer and go to the weekly church service. She can chat to the staff and other residents, she can welcome visitors and during the nights there is always someone to turn to. The family cannot thank all of the staff enough. Mum’s last few months in her own home were very difficult. Now we all know she is safe in caring hands 24 hours a day.

I was so unsure about having to put my dad in a home, how wrong was I! On my first visit to see the home and I was so, so impressed. The staff was all so welcoming and friendly and put my mind at ease when they said the words " It's not just a care home, it's your dad's home". How right were they! Felt like home from home!

There are care homes and there are caring homes. I class Briar Hill House as a caring home and that is down to the staff. I have only praise for the wonderful staff that work there. They went out of their way to make my mum very well cared for and I can only give them my thanks.

In the 2.5 weeks since my dad moved in, he has had the very best of care. Nothing is too much trouble and all the staff without exception, have been excellent and caring and aware that this is a difficult time for family, as well as Dad. There is a friendly, happy atmosphere and it is a very pleasant place to spend time.

My mum was admitted here in late 2021 and passed away shortly after. The care that Mum received was exemplary. We could not have wished for more. Mum loved a good laugh and I was astonished to see that the entire team took to Mum and had a good old laugh (and sing) with her too. We cried lots also. The staff felt like an extension to the family. The staff made us all feel very welcome and responded superbly as Mum's condition rapidly deteriorated (which we were expecting, as she had just left hospital with an end-of-life prognosis). The home was spotlessly clean and the food was lovely with daily, home-cooked choices. Every member of staff deserves praise: Kitchen staff, Chaplain, cleaners, maintenance, carers, nurses, admin, young and old - every single one of them gave Mum, the best experience. In Mum's final few days the staff were expert at balancing their duties and being considerate of our needs too. Not once did we feel in the way or a nuisance. Thanks all.

Honestly couldn’t ask for more caring and considerate people! When it comes to my brother they are so professional, caring and loving! I’m so at ease with him at Briar Hill House knowing he is 1000% looked after and cared for! Even when it comes to myself visiting they are all so attentive, even when I have a little break down they are there handing me the tissues and making sure I’m okay! Lovely people with a lovely mentality!

A professionally run care home with a great team of care workers, office and management staff who work together to give excellent support and dignity to the residents. High standards of cleanliness and a calm, relaxed, homely environment for service users like myself to be part of the residence's ongoing support.