Chaseview Care Home

Water Street, Chase Terrace, Burntwood WS7 1AW

Situated in Burntwood, Staffordshire, Chaseview is a purpose-built home which provides a range of care including residential dementia, nursing and end of life care.

Residents have a choice of lounge areas overlooking the garden which feature comfortable and specially designed furnishings. Bedrooms are tastefully decorated, well-equipped, bright, safe and comfortable.

Chaseview chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Jenny Khadoo (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Television point in own room

Latest Care Quality Commission* Report on Chaseview Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Chaseview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Chaseview Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Chaseview Care Home is calculated as follows: ( (210 Excellents x 5) + (53 Goods x 4) + (23 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 300 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chaseview Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Chaseview Care Home has a Review Score of 9.5 (9.517) from 26 Reviews


Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chaseview Care Home?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Chaseview Care Home

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My father was placed at Chaseview for respite. He was very anxious, as we were also anxious about leaving him, however, all fears were allayed and we had a lovely holiday and my dad also enjoyed it when he settled in. Thanks to an excellent lot of staff.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

Could do with a better bell system, a faster response if possible.
I am lucky in the fact that I don't need much assistance in regards to a lot of help.
The staff are very helpful.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

Clare Sheehan, Care Advisor at Chaseview Care Home responded to this review on 03 Apr 2018:

Thank you for your kind feedback regarding the staff at the Home. We have discussed the call bells recently and I understand that you are happy that the calls are being answered in a timely manner and happy with the care overall.

My mother has been a resident for one month and so far we are very pleased with the service. Contact with members of staff has been positive and helpful. We feel fully informed of mothers condition. Staff have reacted promptly to changes in her health, and have responded to her needs and preferences. We feel care has been shown to visitors and the visiting experience has been good.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very well-run home, plenty of activities to interest residents.

Good food, very caring staff who keep residents as the first priority.

Relatives participate in monthly meetings with senior staff.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I had reservations placing Mom into a home but it's been the best move for all. She has company and I have peace of mind that she is safe and cared for.

Chase View has a warm and friendly atmosphere, the rooms are comfy and clean and food is good. The best thing about Chase View is the staff, they are always cheerful, caring and friendly to both residents and visitors. They seem to go the extra mile even when time is short. Good entertainment is provided for the residents, giving them mind stimulation. Fab.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been in Chaseview Care Home four and a half years this December.
Everything about the place is top class.
I should know, I visit every day.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother became a resident in October 2017. We have found all of the staff polite and obliging. Mum's room is kept clean and tidy as is she. There is a good variety of food throughout the day. There is a good variety of entertainment for residents who wish to partake.

How likely would you be to recommend Chaseview Care Home? Likely

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Average Rating:   4.4 out of 5

A very clean home with wonderful care given to residents. Guests are made very welcome also. Food appears to be outstanding and plentiful

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nan recently became a resident and all of the carers are very kind and caring. Staff are informative and always available to answer questions.

How likely would you be to recommend Chaseview Care Home? Don't know

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Average Rating:   4.1 out of 5

I have always felt welcome when I came to visit. The staff are very friendly and approachable.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

This home was beautiful when my mum was admitted in 2013 but over the years has gone downhill due to staff shortages. Then when put in the hands of CQC it picked up but now that the home is full to capacity (Nursing Part) we are back where we started. Also, would it be possible to sterilize the beakers as they are filthy?

How likely would you be to recommend Chaseview Care Home? Extremely Unlikely

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Average Rating:   2 out of 5

It seems to me that when the home is full to capacity with residents the caring staff do not have enough time to care for the residents properly. So it seems that a lot of residents spend a lot of time in bed because to me it seems they require less care when they're in bed.
That's why we visit as much as possible to keep an eye.

How likely would you be to recommend Chaseview Care Home? Unlikely

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Average Rating:   2.6 out of 5

Overall reception welcome, cleanliness of the home, very friendly efficient staff including cleaners are very impressive. Surroundings i.e. Garden very pleasant. Very clean. Light and airy. Very impressed and hoping that sister in law can stay.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mam has been in the care home for nearly four years now. the home is very friendly and the staff always pleasant and helpful. They always talk to Mam when they see her, encouraging her to respond.
Mam is well cared for and is kept clean and tidy. She enjoys having her hair done every week at the on site hairdresser who again is very friendly.
As Mam has deteriorated with Alzheimer's, her care needs have changed but the carers response has been excellent and I feel sure that they will continue to help her with her daily needs as the weeks go by.
The home itself is always clean and very pleasant with many areas for families to meet up and have a coffee. The dining area is very pleasant and the food always smells tempting. Overall I am very pleased and happy with the care my mam receives
All rooms are excellent apart from Mam's bedroom which has needed decorating for four years.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

HC-One, Careline Team at Chaseview Care Home responded to this review on 13 Jun 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very happy that you are pleased with the care we provide, thank you for your nice comments which will be passed on to the team.
With regards to decorating your Mams room, the Home Manager has looked into this and it will undertaken as soon possible.

Mum moved in five months ago. She has improved in her overall condition and has gained weight, she is content and happy. The staff are caring and attentive to her needs and I cannot praise them enough.
The home has received some negative reviews which we as visitors cannot understand as the majority are very satisfied.
I would recommend the home to anyone and would be prepared to live here myself should the need arise.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very good overall, but sometimes lack of staff.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Considering we have no official manager at present, the staff are still performing well and very much engaging in our mum and the residents.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Chaseview provides a high level of care for my Mother. Staff are always friendly and make me extremely welcome I can visit anytime. The care that they provide is excellent. They are dedicated and efficient and go beyond the call of duty to make the residents happy. My mother is always clean and tidy, well fed and has numerous fluids during the day. It is wonderful to see so many happy and contented residents kept safe and well cared for. Well done all at Chaseview we think you do a wonderful job.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Was recommended to use Chaseview Care Home by friends who had a relative there. Mom was at Chaseview Care Home for 18 months before having a fall and needed nursing care that went above what Chaseview Care Home could offer. Lovely place, dedicated and hard working genuine staff. Can't ask for any more than that. Thank you to all for making it a 'home from home'.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Warm and caring home. Very friendly. Resident always seem happy, well cared for. Staff are lovely and friendly and helpful.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very very good care and attention provided by all care staff at all levels. I am very pleased with the way my Mum has been/is looked after since admission.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We could not have chosen a better nursing home for Mum. She was only here for a short while but was treated with dignity and respect by all staff. Very welcoming and friendly.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

We use the onsite coffee bar and take mom there. Great idea to go in. Also the services i.e hair and feet is great and makes mom feel right at home. we find that the staff are always cheerful and helpful. I find that my wife is now a lot more relaxed knowing mom is safe and well looked after.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am certain that my dad will be contented at Chaseview. The staff make every effort to make family welcome and help him to settle. This seems to come naturally to all.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

Always clean and nice smelling - staff always willing to listen. Care is excellent - if anything is asked of them usually done very quickly. Our relatives needs are met. Pleasant atmosphere welcome and homely. Good food, laundry service good. Activities could benefit from two people as one (excellent person) cannot be both upstairs and downstairs at once

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

HC-One, Careline Team at Chaseview Care Home responded to this review on 07 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We endeavor to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences.
We are currently advertising for an Activities Co-Ordinator .
Thank you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

A clean, caring, friendly home. Probably the best we have ever visited.

How likely would you be to recommend Chaseview Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jenny

Jenny Khadoo

Job Title: Home Manager

Description:

As a Registered Nurse, Jenny has gained over thirty years’ experience in the care sector, providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest quality of care for every Resident at Chaseview.

Having worked at Chaseview previously, Jenny joined as Home Manager because closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to
include the local community in life at Chaseview.

When asked what she enjoys most about her role, Jenny remarked:

“I enjoy everything about my role, but mostly spending time with Residents and ensuring the home is continuously improving.”

In her spare time, Jenny loves to spend quality time with her loved ones on days out or holidays together, she also adores her beautiful grandchildren.

If you would like to find out more information about Chaseview, Jenny has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chaseview Care Home