Burton Manor Road, Hyde Lea, Stafford ST18 9AT
Manor House is a modern, well equipped facility conveniently located 5 minutes from Junction 13 of the M6 Motorway. The complex comprises a General Nursing Unit and three Mental Health Nursing Units within a purpose built construction.
A comfortable "home from home" atmosphere is provided whilst ensuring that all persons using the service are within a safe, hygienic and confidential environment.
Owner: Hyde Lea Nursing Homes Ltd
Person in charge: Phillip Searle (Registered Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Individual needs assessment completed within 24 hours of referral. Ages from 45 to 110.
Languages Spoken by Staff (other than English): Polish, Portuguese
Single Rooms: 77
Shared Rooms: 4
Rooms with ensuite WC: 77
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
From J13 of M6 take the A449 Wolverhampton Road towards Stafford. At the traffic lights turn left onto West Way and then immediately left onto Burton Manor Road. Continue up the road toward the village of Hyde Lea, once you go under the motorway bridge and see the entrance to the home is immediately after the entrance to the school and can be identified by the large sign at the foot of the drive
Visiting:
Visitors welcome to visit people who use Manor House Nursing Home at any time. Please sign the visitors book on arrival and record the time of leaving when exiting the building. Please adhere to any notices or information given by staff, for the safety of service users or visitors.
Parking:
There is parking on site, the car park can become quite busy on Friday afternoons. Disabled users please contact reception for advice on where to park.
Latest Care Quality Commission* Report on Manor House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for Manor House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Manor House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.604 for Manor House Nursing Home is calculated as follows: ( (67 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 106 Ratings = 4.604
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.676 Points relating to the number of positive Reviews for Manor House Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 3 Reviews ÷ 17 Target = 0.176
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Manor House Nursing Home has a Review Score of 8.3 (8.280) from 9 Reviews
Review submitted from a Postal Card by Eileen A (Wife of Resident) on Wednesday 25 April 2018. Relates to March 2018.
Myself, 3 sons, daughter and partners all described Manor House as homely and welcoming from the day my husband arrived on a hospital assessment. He was treated with warmth and respect by everyone from the manager to cleaner. His needs were dealt with efficiently and respectfully. There is a lot of laughter between staff and residents and residents are treated with compassion, procedures are explained simply and gentleness ins the norm. The staff are friendly to each other including management. Staff appear to be valued as all female staff working on Mothering Sunday were presented with a single rose and residents were given Easter eggs. The only reason my husband is moving to another home is to bring him closer to home.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, Managing Director at Manor House Nursing Home responded to this review on 25 Apr 2018:
Thank you for taking the time to give us such an outstanding review. I'm pleased that you, your husband and family were happy with the service we provided and hope that he has settled into his new accommodation.
Review submitted from a Website Submission by Jane P (Sister of Resident) on Wednesday 8 November 2017. Relates to November 2017.
My sister received palliative care at the Manor House for the last few weeks of her life. During this time we have been very reassured and impressed by the standard of care provided. Nursing staff were highly professional and compassionate, going much further than the requirements of their job description. Nothing was too much trouble. I would like to thank everyone there for making a very difficult and painful time more bearable for our family.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, Registered General Manager at Manor House Nursing Home responded to this review on 09 Nov 2017:
Thank you for taking the time to review our service. I will convey your comments to the care team and ensure they receive your thanks. Please accept our condolences for your loss.
Review submitted from a Postal Card by John S (Son of Resident) on Friday 25 August 2017. Relates to August 2017.
My mother was resident at the Manor House nursing home for four years with dementia. All staff provide excellent care, were very kind and very compassionate. It has been a great comfort to all the family to know that mum has been so well looked after. All staff did far more than just their jobs.
Mum passed away August 2017 with all staff very supportive to her and relatives on the day.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, Registered General Manager at Manor House Nursing Home responded to this review on 25 Aug 2017:
The management and staff thank you for your kind comments and for taking the time to write a review at what must be a difficult time for you and your family. It was a privilege to be able to care for your mum and I know the staff directly involved with her care will miss her.
Review submitted from a Website Submission by Ben A (Grandson of Resident) on Thursday 11 May 2017. Relates to May 2017.
I am very close to my grandmother and it saddened me to see her decline so much. My aunt and my mother arranged for her to move to The Manor and I have been amazed at the improvement in her over the last 9/10 months. All the staff at The Manor care about the residents. Many times I have visited during shift changeover and observed just about every staff member walk past my grandmother and say hello or wave at her! Special mention to the nursing team who within days of Nan's arrival had diagnosed the source of her pain and arranged for a doctor to attend to prescribe neuropathic pain relief. This one tablet has made such a difference to her mood as it allows her to participate more in day to day events. It is particularly lovely to hear her tell me of what she's been getting up to whenever I visit. I would happily endorse the Manor to anyone needing nursing care.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, General Manager at Manor House Nursing Home responded to this review on 11 May 2017:
It is rare to receive such high praise working in the healthcare sector. Your comments will be shared with the staff team. Thank you for taking the time to submit a review.
Review submitted from a Website Submission by Lady M (Daughter of Resident) on Thursday 11 May 2017. Relates to May 2017.
Our Mother has several complicated medical conditions and these were not being managed well at the previous establishment, as a family, we decided the best decision was to move her to one that could. She moved into The Manor in Aug 2016 and has flourished in the last 9 months becoming more and more comfortable in her surroundings, increasing in confidence and demeanour on a daily basis. We find every staff member are not only extremely competent but also happy to be there. The genuine care and affection shown to our Mother have been wonderful. We are also very pleased with the efforts made to provide stimulating activities to residents, regardless of ability. To hear our Mother tell us of her trip out to 'on the bus' was wonderful. It is clearly evident that she thoroughly enjoys these trips out. Finally, we must also pay tribute to the Kitchen staff who make every effort to ensure our Mother eats well despite her conditions and we have seen a return of her appetite during this time.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, General Manager at Manor House Nursing Home responded to this review on 11 May 2017:
Thank you for your kind comments, I will ensure they are shared with the staff team.
Review submitted from a Postal Card by Norrie W (Son-in-law of Resident) on Friday 14 October 2016. Relates to October 2016.
Mother in Law received compassionate and professional care. The job of keeping her pain free and as comfortable as possible was done 100% by all staff involved. The home was clean and well appointed. Anybody leaving this world would only hope for such help and care given at Manor House Stafford. The gardens and buildings were lovely.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Elizabeth (Daughter-in-law of Resident) on Friday 6 May 2016. Relates to May 2016.
Our first impressions were that the clients own facilities were large, light and airy, and clean whilst still having a homely feel.
All the staff (there were numerous) were very friendly and helpful.
Our family have been very impressed with the care and attention provided.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Phill Searle, General Manager at Manor House Nursing Home responded to this review on 09 May 2016:
Thank you for your kind comments, I will pass them onto the staff team.
Review submitted from a Postal Card by Brian M (Son of Resident) on Wednesday 18 November 2015. Relates to November 2015.
My mother has been in the Levedale Unit for two years now and has received consistently caring attention and is always, to our knowledge, treated kindly and with dignity. When she reached her £23,000 bank figure earlier this year we were told that Staffordshire County could find a home which would not involve any family contribution. The difference between that home and Manor House was sufficient for my brother and I to opt to pay £1,200 a month and this was for our peace of mind and mum's care.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Wendy B (Daughter of Resident) on Friday 9 October 2015. Relates to September 2015.
I would just like to say how happy we are with all the care given to my mum. She is very happy and settled here. The staff are very good and caring.
How likely would you be to recommend Manor House Nursing Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Manor House Nursing Home
There are currently no Care Home Idol entrants who have performed at Manor House Nursing Home