Manor House Nursing Home

My wife was at the Manor House for 9 years. I can only say wonderful things about the facility and staff. She was looked after with care, compassion and empathy the entire time. We would highly recommend it to any families considering residential care for their loved ones.

From the moment I was shown around the Manor House by Susan and had spoken to Simon the manager, I knew this was the right place for Mom. Simon went out that afternoon and assessed Mom himself, and later on in the afternoon Susan rang to say that they could accept mom and accommodate her needs. Mom arrived at the Manor House at the beginning of August, from the moment she arrived the staff were very professional taking their time to read her previous care plans. On arrival mom allowed them to brush her hair, trim and clean her nails which was a great achievement has the assessment centre mom was at previously had struggled with mom's personal care. The staff have really been fantastic and taken their time to get to know mom and the care she receives is outstanding. We have gone from having a very agitated, tearful upset mom to a mom who is now calmer, more settled and a lot happier and smiles more. I can't thank the staff enough for all their hard work. Thank you all so much.

My dad had a week respite care. The team at Manor House were wonderful. Explain everything clearly before he arrived. Staff attentive and available at all times. Activities arranged during the day for the residents are interesting and varied which was great. A big thanks to all the team for their warmth and care.

My husband is very happy here and is well looked after by the staff, who always have a smile for us. I can highly recommend Manor House. Keep up the excellent work.

Generally very good. Some delays in responding to buzzers, but this is often due to staffing problems. Most of carers are excellent, one or two seem hesitant, which makes me nervous about their capabilty. All are kind and polite, I try to be the same. The more experienced staff are very good at remembering my peculiarities - such as sugar in drinks, windows open whenever possible, dislike of pork (I cannot digest it).

A lovely caring atmosphere and my father receives excellent care from staff who genuinely care about the people. All of my Dads needs have been met and if something needs to be changed it is done quickly. The staff know my Dad so well in such a short time and he says he is very happy. I feel happy knowing he is well cared for and I am telephoned whenever anything changes so I know he is in safe hands.

They have listened and taken on everything me and my mum suggested they do to improve and have done it! Now all residents have more fruit and less cake! As mum suggested. Also with a help from me and a generous friend of mine they now have a piano! We are planning a little concert for the residents! Mum is very happy. She does worry about the costs and what will happen when she has run out of funds....

Recently the Care Home has opened up the reception area which is much more welcoming. On my last visit the atmosphere was jolly with all residents looking happy. Staff were available to chat and offer advice on my mother

The home provides all of the services that are required to look after my relative on a daily basis and to provide me with any necessary information that is needed for their ongoing welfare. They provide me with information that is required to ensure the comfort and wellbeing of my relative when ever the need arises.

My father is well cared for and appears happy despite his complex needs. We are notified of any incidents and asked to advice on any care needs. Most staff are friendly, some more caring than others. I would say regular staff more so.

Mum was always smiling and that's how we remember her at Manor House.

My father's care was excellent, as was how the team communicated with me (I am overseas) after his death. My mother's well-being appears to be well managed and I have no concerns over how she is looked after. When anything has been amiss, the team have communicated effectively.

Food is vey good and there is a variety of options

His mental health improved 10 fold.

Fantastic service from a truly dedicated team of people - nothing was too much trouble. My father was only there a few weeks at the end of his life, but he had been previously for respite care, and there was nowhere else he wanted to be. My fathers passing was with dignity and love.

The home provides a welcome and comforting atmosphere. First impression on entering positive and translate it consistent and thoughtful care. Staff are friendly and approachable and share a strong ethic - frequently stepping out of their prescribed roles to offer any holistic approach. I consider ourselves most fortunate to be granted care at this institution.

I am very pleased with the level of care and professionalism shown by the staff at this care home. Everyone is kind, patient, and genuinely attentive, always taking the time to ensure residents feel comfortable, respected, and well looked after. The environment is clean, welcoming, and calm, which makes a real difference to both residents and visiting family members. Communication is clear and reassuring, and it's evident that the team truly cares about the wellbeing and dignity of those in their care. I would highly recommend this care home to anyone looking for a safe, supportive, and compassionate place for their loved one.

Her room was made lovely she was made very comfortable during her time at the Manor she passed away peacefully the staff were very involved in making sure we were looked after too we have no complaints at all as they worked so hard to make Mums last days so lovely and we had a good experience of our last hours together with Mum which has really helped us

Manor House is a calm, caring, immaculately clean and well-led home. The staff are kind and very good at communicating with residents and their families. The staff are always smart and friendly, and they always seem joyful in their manner and several speak of their own experiences inspiring them to do this job. Families are always encouraged to contribute thoughts when care plans are drawn up. Dad's dementia is the aggressive, pacing type. He is only ever met with kindness. He is never left alone. If he wonders, the staff go too. Accompanied on hospital visits. Comforted when upset. We can only speak of Manor House in the highest terms.

My mum was at Manor since 2022 and was very well cared for. The care staff, nurses and managers were always very helpful when asked for advice/updates. Particular credit is due at the time of my mums passing. AT this time all the staff at Manor were a wonderful support.