Manor House Nursing Home

Burton Manor Road, Hyde Lea, Stafford ST18 9AT
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9.0 50 Reviews
  • Manor House Nursing Home, Stafford
The Manor House has 125 beds and is made up of three purpose-built units, each designed to meet the unique needs of its residents.

The Village is a newly built facility, specifically designed for adults living with dementia. The Village offers a pathway from residential dementia to advanced dementia nursing care including distressed (challenging) behaviours.

CDL is made up of three separate units namely Coppenhall, Dunston and Levedale, and CDL is designed for the care of individuals with complex needs, including Mental Health conditions.

The Hyde Lea unit is for general and complex nursing care as well as bariatric care.
The Manor House is nestled within safe, secure and extensive grounds, including a sensory garden, barbeque and patio areas for residents and families enjoyment.
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Care Provided by Manor House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

All fees are subject to a detailed assessment of need which will determine the actual fee and excludes any FNC agreed.

These prices are only a guideline, please contact Manor House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Simon Dixey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (95)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome to visit Manor House Nursing Home at any time. Please sign the visitors book on arrival and record the time of leaving when exiting the building. Please adhere to any notices or information given by staff, for the safety of residents and/or visitors.

Parking

  • Free parking on site. Disabled parking bays are identified by signage in the main car park and the car park for the Mental Health Unit.

Manor House Nursing Home Reviews (50)

9.0

Manor House Nursing Home has a Review Score of 9.0 (9.008) out of 10, based on 9 reviews in the last 2 years.
Over all time Manor House Nursing Home has 50 reviews.

Overall Experience
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Date Published
  • 50
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Reviewer Connection to Manor House Nursing Home
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Total of 50, showing 21-40
Review from Steve B (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m not one who takes the time to write reviews, however, after the amazing care my mother received at Manor House then I have to.
As a family, our greatest fear was that our beloved mother would have to spend part of her life in a nursing home, however, after a fall and worsening health in hospital
she was transferred to Manor House.
From the first second, our mother was treated with care and compassion and that was also how we felt. In a few short days, the staff became people we could talk to and shared their experiences with us.
Every staff member should be congratulated for really caring and not treating our mother as yet another resident or just another day at work for them.
Special thanks to all the staff.
The way they cared for Mother in her last few days and the way they handled Mother's passing and the family will stay with us.
Thank you for all you did.
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Review from M F (Son of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, all round care home.
Reply from Jodie McVay, Responsible Individual & Managing Director at Manor House Nursing Home
Thank you for taking the time to send in this review - we always endeavour to provide the best possible care and for you to leave this review means everything to us.
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Review from G H (Son-in-law of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff put on an excellent party, thank you.
Reply from Jayne Wood, Director of Nursing & Registered Manager at Manor House Nursing Home
Thanks for writing this review - and thank you for reaching out to us to ask to arrange the party! It was so lovely, and indeed very emotional to see your family together. We'll always do everything…read more
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Review from Rajesh G (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at the Manor for several years and has never complained. He is treated as an individual, and staff have catered to his personal and care needs. When I have visited, I have been treated well, and the staff are always welcoming and courteous. I have particularly noticed the high standards
of hygiene and cleanliness. Although it has been an exceptionally challenging time, I have always had confidence with the home.
Reply from Jodie, Responsible Individual & Managing Director at Manor House Nursing Home
Thank you ever so much for taking the time to write this review for us. Feedback like this means everything to the team - we're all very fond of your father. Ensuring people are treated as individuals…read more
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Review from Ian M (Great-Nephew of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good. But due to COVID, have not seen my grate aunt's room or the facilities.
Note my rating for value for money, I do find it expensive!
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Review from Pauline D (Wife of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in his 3rd month at Manor House. He is very settled and happy. He speaks well of the staff and how they look after him. He's always clean and well cared for. When I visit or phone I'm treated with courtesy and friendliness. I definitely made the right choice.
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Review from M S (Son of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff and the home is very clean.
Professional service.
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Review from Peter C (Son of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the experience has been very good. We had an experience when my mother was given the wrong drugs and on another occasion, drugs were not given, this is a cause for concern.
The care home agreed to call me every Wednesday at 4:30 pm this was very hit and miss from the start and now has stopped
completely. Without any notifications, Mum generally seems very happy and well cared for.
Reply from Jayne Wood, Director of Nursing & Registered Manager at Manor House Nursing Home
Thank you for taking the time to write this review. Regarding the wellbeing calls, we apologise if there has been any misunderstanding, these calls are made weekly on a Monday. When the nurse calls…read more
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Review from Carol W (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the many years that my mother has been at the care home, she has always received the best possible care for her needs.
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Review from S W (Wife of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So good, can not say anything bad at all. My husband is so happy here. I know he feels safe here and is treated so well by all staff, never left alone and enjoys all the things they do like going to the hub and gardens.
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Review from Georgina C (Daughter-in-law of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely setting in large grounds - helpful and friendly staff who all seem to know my mother-in-law and care for her which is a welcome feeling as you tend to be anxious as to how they are.
COVID has been concerning, but I feel the staff and home are doing their utmost to keep Mom safe and, essentially,
well.
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Review from T M (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor House Nursing Home truly cared with kindness for our mum and the whole family. After horrific treatment elsewhere, everyone in the Manor House treated mum, in the last stages of her dementia, with true love and one to one care and kindness.
Reply from Jackie Davies, Operations Director at Manor House Nursing Home
Thank you for writing these kind words. It really saddens us when we hear that people have experienced poor treatment elsewhere, and we're happy we could help support you and care for your Mum at such…read more
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Review from F H (Son of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a terrible experience at a previous care home which showed a marked difference to her time at the Manor. At every stage and with every dealing with the staff at the Manor we were treated with care, concern and compassion, not just mum but the rest of the family too. Given the extraordinary circumstances
of the current lockdown, staff did everything they could to support us and make mum's passing as peaceful as possible.
Reply from Jackie Davies, Operations Director at Manor House Nursing Home
Thank you for taking the time to write this kind review. We were sorry to hear of the experience you had encountered before your Mum came to us. You are a lovely family and it was a privilege to be…read more
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Review from R M (Friend of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our elderly neighbour went to an assessment bed. The staff were very caring and professional. Attention was given to her mobility and good progress was made in improving her diet and food intake. This would be an expensive, long term, residential home, but is high quality. Well equipped rooms if a little
dated. Comfortable lounges. Seemed to be a good variety of events.
Reply from Jackie Davies, Operations Director at Manor House Nursing Home
Thank you for taking the time to give us such a lovely review. I'm pleased that you and your neighbour were happy with the service we provided her at The Manor Nursing Home. I hope that your neighbour…read more
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Review from Jeanette H (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not get a home like this, so caring and supportive. You can phone about 6 times and they would always answer straight away. Just extremely wonderful staff. Food wonderful, just breathtaking. Pleasant gardens.
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Review from Alison M (Daughter of Resident) published on 22 July 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
The Manor accepted my dad into their care after a spell in hospital. He was a very poorly man and deteriorated quickly to need palliative care.
We decided to move him.
Positives were the cheerful activities team who always were pleased to see Dad and included him as best as they could.
Management
seemed to listen and hopefully acted appropriately on what I was saying.
However, being in a room down the corridor I found that Dad could be overlooked. If he wasn't awake food would be taken away and not given later. His nutritional needs weren't being met.
Most of the carers and a particular male nurse cared and provided excellent care, however when I pointed out my frustration I was told 'He's not the only one here' by a staff nurse. The thing is, he was my dad, the only dad I had and it was not unreasonable to want the best care.
The set up at the Manor is good and the building is beautiful. Always ask, what is the staff turnover rate.
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Review from Edith R (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first care home that I have been connected with. It is friendly and helpful but the lack of stimulation in the way of activities is very disappointing. Other than the TV there appears to be no other stimulation at all.
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Review from A H (Daughter of Resident) published on 7 December 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Did not like this place at all. Staff didn't listen to what was required for my mother, to get her back to where she was after a fall. Only did what was easier for them. Room was pokey and the bedding not changed often and was told it was done daily, the bathroom needed updating (plughole was disgusting).
Waited 45 minutes for them to attend to my mother for pain relief and when the nurse came she was rude. Then asked for my mother to be put in bed and was told I was there and could do it. Took my mother out for lunch one day, yet in her notes for that day, she apparently ate all her lunch and dessert... complete lies she wasn't even there! When she was getting discharged, we asked for any paperwork and medication to be ready as we needed to keep to a schedule. This wasn't done and nobody seemed to know who was doing what. The previous care she received and the standards in the mental health part of the Manor were much better.
Reply from Phillip Searle, Managing Director at Manor House Nursing Home
I am very sorry that you appear to have had such a negative experience of our service. Your review is not indicative of the service we aim to provide. Could I ask if you raised any of the issues…read more
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Review from Sarah R (Friend of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Huge thanks to the activities team at Manor House Nursing Home for their enthusiastic and energetic help in arranging a surprise 90th birthday party for a resident. The careful attention to detail – including the decorating of the lovely room at the front of the building, and the serving of a really
excellent buffet – made a special occasion truly memorable. The afternoon was greatly enjoyed and appreciated by everyone who was there. Thank you so much.
Reply from Phill Searle, General Manager at Manor House Nursing Home
Thank you for your kind review, I will share it with all staff involved in preparing for the surprise 90th Party. I'm really pleased to hear that the day was enjoyed by everyone who attended, not…read more
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Review from A B (Wife of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The overall feeling of Manor House is happy and caring.
Lovely staff.
The bathroom within the room was adequate but dated.
When flushing the toilet the noise was loud and whiney as if the plumbing was an issue.
The food was just OK. My husband said you could live off it, but nothing special.
In
all it was good.
My husband only stayed 2 weeks for convalescing from hospital.
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Current Review Score: 9.0 (9.008)

Overview of Review Score

The Review Score of 9.0 (9.008) out of 10 for Manor House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Manor House Nursing Home is calculated as follows: ( (83 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.26 Points relating to the number of positive Reviews for Manor House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 9 Positive Reviews ÷ 25 = 0.36
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

15 Bed Vacancies

Posted: 30 Sep 2025

Nursing, demenita and mental health vacancies

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Awards / Recognitions (0)

Meet the Team (5)

Simon

Simon Dixey

Job Title: Home Manager Joined: 2025

Hello, I’m Simon, a qualified nurse with over two decades of experience across health and social care, including learning disabilities, mental health, and dementia care. As a dedicated Home Manager, I’m passionate about leading teams, driving service improvements, and ensuring every individual receives care that is person-centred, safe, and delivered with compassion.


Outside of work, I’m a proud father to four daughters and share my home with three energetic pugs—Boe, Bear and Betty—who certainly keep life interesting. You’ll often find me with my family cheering on Stafford Rangers, travelling home and away to support the team. I’d like to think I have an approachable nature, a good sense of humour, and a strong commitment to making a difference in the lives of others.

Sophie

Sophie

Job Title: Facilities Manager Joined: 1998

Sophie has worked at the The Manor House for over 25 years, along with her incredible team she organises daily activities and a calendar of events.

Bertha

Bertha

Job Title: Unit Manager Joined: 2015

Bertha is one of our Unit Managers and a Registered Nurse.

Peter

Peter

Job Title: Quality & Compliance Manager Joined: 2021

Peter is always one step ahead when it comes to ensuring the highest standards are in place.

Diane

Diane

Job Title: Senior Healthcare Assistant Joined: 2007

Diane is one of the Manor House's longest serving Healthcare Assistants with a wealth of knowledge and experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House Nursing Home to verify any information. View our terms and conditions. Manor House Nursing Home has an Enhanced Service - more info.