Manor House Nursing Home

Thank you ever so much for taking the time to write this review for us. Feedback like this means everything to the team - we're all very fond of your father. Ensuring people are treated as individuals and offering the very best care we possibly can is at the core of everything we do - and you are right it has been a challenging time not just for the staff but for your relatives too - we understand how hard it has been for families to not be able to visit in order to keep people safe, let's all hope we can keep moving forward and families can keep visiting and be together. Looking forward to seeing you soon.

Thank you for taking the time to write this review. Regarding the wellbeing calls, we apologise if there has been any misunderstanding, these calls are made weekly on a Monday. When the nurse calls next week we'll ensure we confirm the correct time for you. Regarding the medication we can confirm there was not an episode where the wrong medication was given - we'd welcome a conversation about this to put any concerns you have at ease. Again, we thank you for your review, we are all very fond of your mother, her and indeed all of our residents' happiness and wellbeing is our number one priority so to hear you think she is happy means a lot to us. Looking forward to talking to you. Jayne.

Thank you for taking the time to write this kind review. We were sorry to hear of the experience you had encountered before your Mum came to us. You are a lovely family and it was a privilege to be able to help you and do everything we could to support you at such a difficult time. All the best and take care, from the team at the Manor House.

Thank you for taking the time to give us such a lovely review. I'm pleased that you and your neighbour were happy with the service we provided her at The Manor Nursing Home. I hope that your neighbour has settled into there new accommodation.

I am very sorry that you appear to have had such a negative experience of our service. Your review is not indicative of the service we aim to provide. Could I ask if you raised any of the issues stated in your review at the time of your Mother's tenure with us? We strive to resolve concerns within 14 days. Whilst we aim to get things right, there are occasions when things go wrong, however, if concerns or issues are not brought to our attention at the time, then it is impossible to put things right. We are currently going through a programme of refurbishment of service users ensuite bathrooms, I can only assume that the room allocated for your Mother hadn't yet received its refurbishment. I'm not sure what you mean when you refer to the room as "pokey". Our rooms in the original 200 year old part of the home are admittedly smaller than the much newer rooms on the Mental Health Unit built in 2011 to a more modern design. Having said that, we have never in 20 years of operating the home had an issue raised about the size of the rooms by previous service users, their families or regulatory bodies. To openly comment about the home in such a derogatory manner without approaching a member of the management team, one of whom is available 7 days a week when you had an opportunity is somewhat disappointing as I'm sure we could have resolved your concerns at the time. Please do contact me by email if you wish to discuss the matter further. In the meantime please accept my sincere apologies that our service wasn't as good as you expected.

Thank you for your kind review, I will share it with all staff involved in preparing for the surprise 90th Party. I'm really pleased to hear that the day was enjoyed by everyone who attended, not least the celebrant and that some special memories were made. Many Happy Returns.

Thank you for taking the time to give us such an outstanding review. I'm pleased that you, your husband and family were happy with the service we provided and hope that he has settled into his new accommodation.

Thank you for taking the time to review our service. I will convey your comments to the care team and ensure they receive your thanks. Please accept our condolences for your loss.