Manor House Nursing Home

My father has been at the Manor for several years and has never complained. He is treated as an individual, and staff have catered to his personal and care needs. When I have visited, I have been treated well, and the staff are always welcoming and courteous. I have particularly noticed the high standards of hygiene and cleanliness. Although it has been an exceptionally challenging time, I have always had confidence with the home.

Professional service.

My husband is in his 3rd month at Manor House. He is very settled and happy. He speaks well of the staff and how they look after him. He's always clean and well cared for. When I visit or phone I'm treated with courtesy and friendliness. I definitely made the right choice.

Note my rating for value for money, I do find it expensive!

The care home agreed to call me every Wednesday at 4:30 pm this was very hit and miss from the start and now has stopped completely. Without any notifications, Mum generally seems very happy and well cared for.

During the many years that my mother has been at the care home, she has always received the best possible care for her needs.

So good, can not say anything bad at all. My husband is so happy here. I know he feels safe here and is treated so well by all staff, never left alone and enjoys all the things they do like going to the hub and gardens.

COVID has been concerning, but I feel the staff and home are doing their utmost to keep Mom safe and, essentially, well.

Manor House Nursing Home truly cared with kindness for our mum and the whole family. After horrific treatment elsewhere, everyone in the Manor House treated mum, in the last stages of her dementia, with true love and one to one care and kindness.

Mum had a terrible experience at a previous care home which showed a marked difference to her time at the Manor. At every stage and with every dealing with the staff at the Manor we were treated with care, concern and compassion, not just mum but the rest of the family too. Given the extraordinary circumstances of the current lockdown, staff did everything they could to support us and make mum's passing as peaceful as possible.

Our elderly neighbour went to an assessment bed. The staff were very caring and professional. Attention was given to her mobility and good progress was made in improving her diet and food intake. This would be an expensive, long term, residential home, but is high quality. Well equipped rooms if a little dated. Comfortable lounges. Seemed to be a good variety of events.

I could not get a home like this, so caring and supportive. You can phone about 6 times and they would always answer straight away. Just extremely wonderful staff. Food wonderful, just breathtaking. Pleasant gardens.

This is the first care home that I have been connected with. It is friendly and helpful but the lack of stimulation in the way of activities is very disappointing. Other than the TV there appears to be no other stimulation at all.

The set up at the Manor is good and the building is beautiful. Always ask, what is the staff turnover rate.

Did not like this place at all. Staff didn't listen to what was required for my mother, to get her back to where she was after a fall. Only did what was easier for them. Room was pokey and the bedding not changed often and was told it was done daily, the bathroom needed updating (plughole was disgusting). Waited 45 minutes for them to attend to my mother for pain relief and when the nurse came she was rude. Then asked for my mother to be put in bed and was told I was there and could do it. Took my mother out for lunch one day, yet in her notes for that day, she apparently ate all her lunch and dessert... complete lies she wasn't even there! When she was getting discharged, we asked for any paperwork and medication to be ready as we needed to keep to a schedule. This wasn't done and nobody seemed to know who was doing what. The previous care she received and the standards in the mental health part of the Manor were much better.

Huge thanks to the activities team at Manor House Nursing Home for their enthusiastic and energetic help in arranging a surprise 90th birthday party for a resident. The careful attention to detail – including the decorating of the lovely room at the front of the building, and the serving of a really excellent buffet – made a special occasion truly memorable. The afternoon was greatly enjoyed and appreciated by everyone who was there. Thank you so much.

My husband only stayed 2 weeks for convalescing from hospital.

Thank you from my heart to all the staff at Manor House who looked after my brother so well. His stay was extended from 2 weeks to 6 or 7 and in all time we had not a single doubt that he was in good hands. He has now moved on to independent living accommodation and seems to be doing well, but neither he nor his family will forget the wonderful care he, and we, received at Manor House. He was treated with the utmost respect by every member of staff and leaving you all was bittersweet as we were saying goodbye to friends. Bless you all and loving thanks.

Myself, 3 sons, daughter and partners all described Manor House as homely and welcoming from the day my husband arrived on a hospital assessment. He was treated with warmth and respect by everyone from the manager to cleaner. His needs were dealt with efficiently and respectfully. There is a lot of laughter between staff and residents and residents are treated with compassion, procedures are explained simply and gentleness ins the norm. The staff are friendly to each other including management. Staff appear to be valued as all female staff working on Mothering Sunday were presented with a single rose and residents were given Easter eggs. The only reason my husband is moving to another home is to bring him closer to home.

My sister received palliative care at the Manor House for the last few weeks of her life. During this time we have been very reassured and impressed by the standard of care provided. Nursing staff were highly professional and compassionate, going much further than the requirements of their job description. Nothing was too much trouble. I would like to thank everyone there for making a very difficult and painful time more bearable for our family.