






The Manor House has 125 beds and is made up of three purpose-built units, each designed to meet the unique needs of its residents.
The Village is a newly built facility, specifically designed for adults living with dementia. The Village offers a pathway from residential dementia to advanced dementia nursing care including distressed (challenging) behaviours.
CDL is made up of three separate units namely Coppenhall, Dunston and Levedale, and CDL is designed...
Care Provided by Manor House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 125 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
All fees are subject to a detailed assessment of need which will determine the actual fee and excludes any FNC agreed.
Contact Manor House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Willinbrook
- Private Owned
Person in charge
- Simon Dixey(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (117)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (95)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome to visit Manor House Nursing Home at any time. Please sign the visitors book on arrival and record the time of leaving when exiting the building. Please adhere to any notices or information given by staff, for the safety of residents and/or visitors.
Parking
- Free parking on site. Disabled parking bays are identified by signage in the main car park and the car park for the Mental Health Unit.
Manor House Nursing Home Reviews (65)
Manor House Nursing Home has a Review Score of 9.8 (9.792) out of 10, based on 24 reviews in the last 2 years.
Over all time Manor House Nursing Home has 65 reviews.
My husband is in his 3rd month at Manor House. He is very settled and happy. He speaks well of the staff and how they look after him. He's always clean and well cared for. When I visit or phone I'm treated with courtesy and friendliness. I definitely made the right choice.
Note my rating for value for money, I do find it expensive!
The care home agreed to call me every Wednesday at 4:30 pm this was very hit and miss from the start and now has stopped completely. Without any notifications, Mum generally seems very happy and well cared for.
Thank you for taking the time to write this review. Regarding the wellbeing calls, we apologise if there has been any misunderstanding, these calls are made weekly on a Monday. When the nurse calls next week we'll ensure we confirm the correct time for you. Regarding the medication we can confirm...
During the many years that my mother has been at the care home, she has always received the best possible care for her needs.
So good, can not say anything bad at all. My husband is so happy here. I know he feels safe here and is treated so well by all staff, never left alone and enjoys all the things they do like going to the hub and gardens.
COVID has been concerning, but I feel the staff and home are doing their utmost to keep Mom safe and, essentially, well.
Manor House Nursing Home truly cared with kindness for our mum and the whole family. After horrific treatment elsewhere, everyone in the Manor House treated mum, in the last stages of her dementia, with true love and one to one care and kindness.
Thank you for writing these kind words. It really saddens us when we hear that people have experienced poor treatment elsewhere, and we're happy we could help support you and care for your Mum at such a difficult time for you all. Wishing you and your family all the very best.
Mum had a terrible experience at a previous care home which showed a marked difference to her time at the Manor. At every stage and with every dealing with the staff at the Manor we were treated with care, concern and compassion, not just mum but the rest of the family too. Given the extraordinary circumstances of the current lockdown, staff did everything they could to support us and make mum's passing as peaceful as possible.
Thank you for taking the time to write this kind review. We were sorry to hear of the experience you had encountered before your Mum came to us. You are a lovely family and it was a privilege to be able to help you and do everything we could to support you at such a difficult time. All the best and take care, from the team at the Manor House.
Our elderly neighbour went to an assessment bed. The staff were very caring and professional. Attention was given to her mobility and good progress was made in improving her diet and food intake. This would be an expensive, long term, residential home, but is high quality. Well equipped rooms if a little dated. Comfortable lounges. Seemed to be a good variety of events.
Thank you for taking the time to give us such a lovely review. I'm pleased that you and your neighbour were happy with the service we provided her at The Manor Nursing Home. I hope that your neighbour has settled into there new accommodation.
I could not get a home like this, so caring and supportive. You can phone about 6 times and they would always answer straight away. Just extremely wonderful staff. Food wonderful, just breathtaking. Pleasant gardens.
This is the first care home that I have been connected with. It is friendly and helpful but the lack of stimulation in the way of activities is very disappointing. Other than the TV there appears to be no other stimulation at all.
We decided to move him.
Positives were the cheerful activities team who always were pleased to see Dad and included him as best as they could.
Management seemed to listen and hopefully acted appropriately on what I was saying.
However, being in a room down the corridor I found that Dad could be overlooked. If he wasn't awake food would be taken away and not given later. His nutritional needs weren't being met.
Most of the carers and a particular male nurse cared and provided excellent care, however when I pointed out my frustration I was told 'He's not the only one here' by a staff nurse. The thing is, he was my dad, the only dad I had and it was not unreasonable to want the best care.
The set up at the Manor is good and the building is beautiful. Always ask, what is the staff turnover rate.
Did not like this place at all. Staff didn't listen to what was required for my mother, to get her back to where she was after a fall. Only did what was easier for them. Room was pokey and the bedding not changed often and was told it was done daily, the bathroom needed updating (plughole was disgusting). Waited 45 minutes for them to attend to my mother for pain relief and when the nurse came she was rude. Then asked for my mother to be put in bed and was told I was there and could do it. Took my mother out for lunch one day, yet in her notes for that day, she apparently ate all her lunch and dessert... complete lies she wasn't even there! When she was getting discharged, we asked for any paperwork and medication to be ready as we needed to keep to a schedule. This wasn't done and nobody seemed to know who was doing what. The previous care she received and the standards in the mental health part of the Manor were much better.
I am very sorry that you appear to have had such a negative experience of our service. Your review is not indicative of the service we aim to provide. Could I ask if you raised any of the issues stated in your review at the time of your Mother's tenure with us? We strive to resolve concerns within...
Huge thanks to the activities team at Manor House Nursing Home for their enthusiastic and energetic help in arranging a surprise 90th birthday party for a resident. The careful attention to detail – including the decorating of the lovely room at the front of the building, and the serving of a really excellent buffet – made a special occasion truly memorable. The afternoon was greatly enjoyed and appreciated by everyone who was there. Thank you so much.
Thank you for your kind review, I will share it with all staff involved in preparing for the surprise 90th Party. I'm really pleased to hear that the day was enjoyed by everyone who attended, not least the celebrant and that some special memories were made. Many Happy Returns.
Lovely staff.
The bathroom within the room was adequate but dated.
When flushing the toilet the noise was loud and whiney as if the plumbing was an issue.
The food was just OK. My husband said you could live off it, but nothing special.
In all it was good.
My husband only stayed 2 weeks for convalescing from hospital.
Thank you from my heart to all the staff at Manor House who looked after my brother so well. His stay was extended from 2 weeks to 6 or 7 and in all time we had not a single doubt that he was in good hands. He has now moved on to independent living accommodation and seems to be doing well, but neither he nor his family will forget the wonderful care he, and we, received at Manor House. He was treated with the utmost respect by every member of staff and leaving you all was bittersweet as we were saying goodbye to friends. Bless you all and loving thanks.
Myself, 3 sons, daughter and partners all described Manor House as homely and welcoming from the day my husband arrived on a hospital assessment. He was treated with warmth and respect by everyone from the manager to cleaner. His needs were dealt with efficiently and respectfully. There is a lot of laughter between staff and residents and residents are treated with compassion, procedures are explained simply and gentleness ins the norm. The staff are friendly to each other including management. Staff appear to be valued as all female staff working on Mothering Sunday were presented with a single rose and residents were given Easter eggs. The only reason my husband is moving to another home is to bring him closer to home.
Thank you for taking the time to give us such an outstanding review. I'm pleased that you, your husband and family were happy with the service we provided and hope that he has settled into his new accommodation.
My sister received palliative care at the Manor House for the last few weeks of her life. During this time we have been very reassured and impressed by the standard of care provided. Nursing staff were highly professional and compassionate, going much further than the requirements of their job description. Nothing was too much trouble. I would like to thank everyone there for making a very difficult and painful time more bearable for our family.
Thank you for taking the time to review our service. I will convey your comments to the care team and ensure they receive your thanks. Please accept our condolences for your loss.
My mother was resident at the Manor House nursing home for four years with dementia. All staff provide excellent care, were very kind and very compassionate. It has been a great comfort to all the family to know that mum has been so well looked after. All staff did far more than just their jobs.
Mum passed away August 2017 with all staff very supportive to her and relatives on the day.
The management and staff thank you for your kind comments and for taking the time to write a review at what must be a difficult time for you and your family. It was a privilege to be able to care for your mum and I know the staff directly involved with her care will miss her.
I am very close to my grandmother and it saddened me to see her decline so much. My aunt and my mother arranged for her to move to The Manor and I have been amazed at the improvement in her over the last 9/10 months. All the staff at The Manor care about the residents. Many times I have visited during shift changeover and observed just about every staff member walk past my grandmother and say hello or wave at her! Special mention to the nursing team who within days of Nan's arrival had diagnosed the source of her pain and arranged for a doctor to attend to prescribe neuropathic pain relief. This one tablet has made such a difference to her mood as it allows her to participate more in day to day events. It is particularly lovely to hear her tell me of what she's been getting up to whenever I visit. I would happily endorse the Manor to anyone needing nursing care.
It is rare to receive such high praise working in the healthcare sector. Your comments will be shared with the staff team. Thank you for taking the time to submit a review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
15 Bed Vacancies
Posted: 17 July 2026Nursing, dementia and mental health vacancies. Please contact the home directly to discuss your enquiry.
News (49) & Events (0)
- 11 Dec 2025
Recently at Manor House… we’ve been mixing things up. The residents have enjoyed a fun-filled week with two very different (but equally brilliant!) activities - baking and cheerleading! Baking Session:...
- 11 Dec 2025
Recently at Manor House, we were delighted to welcome Simply Shetland Ponies, who brought along the adorable Tinkerbell and Tallulah to meet the residents. These gentle little ponies brought so...
- 21 Oct 2025
Residents at Manor House have been getting into the autumn spirit with a fun and creative activity, pumpkin vase centrepiece making! Everyone enjoyed designing their own beautiful displays, combining seasonal...
There are no upcoming events for Manor House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Manor House Nursing Home.
Meet the Team (21)

Hello, I’m Simon, a qualified nurse with over two decades of experience across health and social care, including learning disabilities, mental health, and dementia care. As a dedicated Home Manager, I’m passionate about leading teams, driving service improvements, and ensuring every individual receives care that is person-centred, safe, and delivered with compassion.
Outside of work, I’m a proud father to four daughters and share my home with three energetic pugs—Boe, Bear and Betty—who certainly keep life interesting. You’ll often find me with my family cheering on Stafford Rangers, travelling home and away to support the team. I’d like to think I have an approachable nature, a good sense of humour, and a strong commitment to making a difference in the lives of others.

My name is Jennie I have been in post as Deputy Manager at The Manor House since July 2025. I thoroughly enjoy working as part of our community with our residents, diverse nursing team and caring and friendly staff.
I qualified as an RNLD in 2016, after studying at Keele University. I was attracted to nursing because I have always enjoyed caring for and nurturing others, building connections and making a positive contribution to others' lives, and have a strong desire to make a difference.
Before qualifying, I worked for a number of years as a health care support worker for people with learning disabilities and older adults with dementia. When I qualified, I worked as a community nurse within the Community Mental Health Team, before working in nursing homes.
I initially began working in a nursing home setting after being drawn to providing long-term care to people, getting to know them for who they are as individuals, and developing lasting therapeutic relationships. I particularly enjoy supporting people at the end of their lives and providing palliative care.
After 4 years as a staff nurse, I began working as a clinical lead for a further 4 years, ensuring that high standards of nursing care and clinical practice were maintained within the home. I have worked in nursing homes for the last 8 years.
In my spare time, I love spending quality time with my 3 children, baking (and eating!) cakes, spending time outdoors and eating out

Bertha is one of our Unit Managers and a Registered Nurse.

Susan ensures that all areas of administration and finance run smoothly at Manor House.

I'm Jemma, and I am the administrator at Manor House. I have worked at Manor House since March 2023, and I am responsible for all elements of admin.

I am Maisie, and I joined the team at Manor House in October 2025.
I am the face of the home and the first person you will see on arrival in reception at the General unit.
I enjoy greeting people with a smile and being able to help where I can in my role as a receptionist.

I'm Daniel, and I have worked as a Registered General Nurse at Manor House since September 2023.

I am Emmanuel, and I have worked at Manor House since December 2022 as a registered general nurse.

My name is Nqobizitha (known as Q) and I have worked at Manor House since June 2023.

Diane began her journey at Manor House as Healthcare Assistants with a wealth of knowledge and experience, she is now a Nursing Assistant

I am Sarah, and I have working at Manor House since August 2020 as a Nursing Assistant.
I am enrolled to complete a nursing degree in September 2026, which I will do alongside my role at Manor House.

I'm Cherelle, and I have worked at Manor House since March 2018, and I am now a Senior Healthcare Assistant.

I am Ernest, and I have worked at Manor House since July 2023 as a Health Care Assistant.

I'm Megan, and I joined the Manor House team in October 2025 as a Healthcare Assistant.

I'm Oluwadotun, and I joined the team at Manor House in February 2024 as a Healthcare Assistant.

Sophie has worked at the The Manor House for over 25 years, along with her incredible team she organises daily activities and a calendar of events.

I work at Manor House in the maintenance team. I have been at Manor since August 2022 and really enjoy keeping the home well-maintained for our residents to live in a fully functioning home.

I am Stacey and work as Head Housekeeper at Manor House.
I have worked in the housekeeping team since February 2016.
I take pride in ensuring the home is clean, tidy and welcoming for both our residents and visitors alike.

I'm Dawn and I joined the team at Manor House in April 2023 as a domestic assistant.

I'm Marilyn, and I work at Manor House as a Laundry Assistant within the Laundry team.
I have worked at Manor House since June 2020.

I am Sonia, and I am one of the activity coordinators. There are a team of us who support with activities in the home and integrating the community into the home.
We enjoy local school visits, religious leaders, entertainers, visiting animals and much more.I have worked at Manor House since April 2022, and I love seeing a resident engage with an activity and get something from it.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House Nursing Home to verify any information. View our terms and conditions. Manor House Nursing Home has an Enhanced Service -more info.