Springfield House

My father has been a resident at Springfield House since April 2021. Since day one the team have been quite amazing. I am not going to say that everything is 100% perfect - I don't believe any place can be - it is true that in places the building needs investment but the ladies and gentlemen who make up the core care team are so kind, so caring, so patient, the standards set by the residential manager are exceptional and her team follow her lead. I would recommend Springfield wholeheartedly.

I can't praise the staff in the residential part of the care home enough! They have provided my aunt with a new lease of life and cared for her like a family member. The manager leads by example, a truly remarkable person!

My Mom is treated with care and dignity. She is very happy at Springfield House. Her care is first class, the staff are always happy to help in any way. They are all wonderful. The carers, nurses, kitchen staff, housekeepers and office staff - I cannot speak highly enough about them all.

The staff are very helpful. On my visit on 6/6/23, one lady was exceptionally helpful. A new pair of pyjamas had gone missing, and she tracked them down. It was a hot day, and it was lovely to see ice cream cones being handed out to residents. My friend has only been in this home for around ten days, and already, he looks s much better since being discharged from the hospital, and he is eating better.

My mother has been very happy in the Springfield home. The care was very good. Treated very well with people treated well. Clean facilities and nice activities. Staff ensure that all staff maintain high levels across Springfield House. The House is a safe place to live in. Thanks, staff, for all your hard work! Thanks!

Lovely place and extremely patient and caring staff.

I could not wish for him to be cared for anywhere else.

I have found Springfield House helpful in every way. The care they give my husband is excellent. He is kept clean and comfortable, and the staff are helpful and chat to him. He has improved since being in their care.

Mum has been in Springfield House for six months. A period of settling and staff assessment was put in place, resulting in Mum adapting to her new home. All the staff work together to give the best for their residents in a holistic nature. Not only caring for physical needs but also emotional needs. It is lovely to see staff often giving Mum a hug and spending time with her, which she loves. We leave Mum after visiting in the knowledge she is "cared" for, which makes us feel better.

Springfield House delivers a very high standard of care to residents. Staff treat residents with great respect and dignity - understanding that this is their home and making their lives as comfortable as possible. All staff have a good relationship with residents and visitors; they also keep next of kin well informed of any health issues etc. I have already recommended Springfield House, who were able to accommodate them.

My mam has been treated with dignity, love and care. We always use Springfield as my mam settles well, and we are all confident of her care.

It's a shame that staff are not more permanent.

A very pleasant home in lovely surroundings.

This is the second time I have been to Springfield House Residential Home. I will be coming back when my son goes away again. Everyone has been lovely and helpful.

I find Springfield House staff kind, caring and very aware of residents needs; they also take time with visitors to keep them informed of their relative's condition. I hope they carry on with the caring staff they have.

My mother has previously been at Springfield for respite, so we'd already experience the excellent standards of care. In the last few months, my mom's needs changed to permanent care, and we had no hesitation in seeking a room at Springfield. The staff and management are very attentive, caring and considerate. Nothing is too much trouble. The facility is also set in lovely grounds. My mom is very settled, and I know 100% that she is being exceptionally cared for. I would have no hesitation in recommending Springfield for loved ones.

The home itself has some positives but a lot of areas to improve on. My friend has always been happy here, but recently standards have slipped. I am always welcomed by the staff with a friendly ‘hello’ but am often told how understaffed they are. I’ve noticed a lot of the staff not wearing masks anymore. The home always looks very clean and smells fresh. Activities for the residents has dipped over the last 12-months and would love to see them more involved again. The rooms are well decorated and an okay size for what’s needed.

Overall not bad. Mom has been in eight weeks now and not settled, but hopefully will soon. Visiting has been good during the pandemic. Care staff seem caring but always seem overworked. Activities could be better, not that much variety it appears at the moment. The food on offer is good. The look of the home seems quite tired.

My mother joined Springfield House approx 23rd December 2016. As with most people, the reason for the home; she was not capable to look after herself due to various reasons (health). The way she was treated was excellent all the way through the years she was there and was with the carers and management to the end. The staff in the home were brilliant with their care of the people in their care and were supported by the home managers to make sure all was well and looked after. My wife and I could not find fault with all at Springfield House care home.

I cannot praise the staff at Springfield House enough for their outstanding care, commitment and kindness towards my aunt. Whilst we have been unable to see her as regularly due to Covid, she has been superbly looked after with a wide variety of activities arranged to stimulate her and the other residents. She is always well presented and clean, and her room is always spotless as are the lounges we use when we visit her. I would not hesitate to recommend this home to others - it is so caring and friendly.