Wheaton Aston Court

Ivetsey Bank, Wheaton Aston, Stafford ST19 9QT

Wheaton Aston Care Home is located in the Staffordshire countryside and is a short distance off the A5 between Redhill and Gailey. The home offers residents and service users a warm and welcoming living environment while providing residential, nursing, respite and palliative care to those who need it.

The homes are located across one floor making them fulling accessible to all residents. The home has two lounges and a large dining room and french windows that lead to a patio area ideal for outdoor socialising with a large garden with a shrubbery area and raised beds.

The home features a varied daily menu with nutritious meals freshly prepared onsite, while meals can be adapted to suit special dietary requirements.

Wheaton Aston Care Home has a dedicated activities coordinator who oversees a carefully designed programme of events, including regular days out and special occasions.

Group: brighterkind

Person in charge: Mary Jekiel (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 3

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wheaton Aston Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Wheaton Aston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Wheaton Aston Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.664 for Wheaton Aston Court is calculated as follows: ( (268 Excellents x 5) + (103 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 384 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wheaton Aston Court is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Wheaton Aston Court has a Review Score of 9.7 (9.664) from 32 Reviews


Average Ratings

  • Excellent
    23
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wheaton Aston Court?

  • Extremely LIKELY
    29
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wheaton Aston Court

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

My mum was transferred here from hospital. I wasn't sure what to expect at first but was reassured as soon as I visited the first time.
Staff are lovely, can't praise them enough for the care and time they are giving my mum.
Food is lovely, everyone is so welcoming and nothing is too much for them.
Highly recommend this home!

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

We were very impressed with the cleanliness of Aston Court, the excellent food supplied and the caring and friendly staff.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

My mum has been here 6 weeks. I have found the staff to be very co-operative and friendly. Wheaton Aston Court seems a very pleasant care home. Not a criticism of anyone here, but a little far out of the way for us. When my mum came in she was struggling to walk, and due to the care she has received, has come on a long way. Hopefully, she will be able to go back home soon, but her stay has been very good for her rehabilitation.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.2 out of 5

Absolutely fabulous care home, so welcoming. Very clean and friendly. I am able to make myself a cup of tea and piece of cake when I visit my dear friend who is 94. (Something that you never hear of in care homes).
I would recommend this care home it's a shame I didn't know about it when my own father needed respite.
Well done to all management and staff here.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

I take my hat off to all the care assistants and nurses they have lots of patience, time and care as she is not an easy person, to say the least. Very demanding always pressing the buzzer for assistance even when nurses have just left. They are all amazing I can't praise them enough. I would recommend the home to anyone.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lovely home, very clean and tidy. Happy staff. Food excellent. Made mum very content with her surroundings. Could not wish for more. Mum is very lucky to be here.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

My mother was transferred to Wheaton Aston Court from hospital and settled in really quickly. The staff are very attentive and caring. The food is really appetizing and she is very happy with the varied menu.
We hope she has a long and happy stay here.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

I approached the care home for respite care for Mum. She was later diagnosed with cancer and became a permanent resident. The process of admittance was excellent and all information was explained to us fully.
Mum was made very welcome and assisted to settle into her comfortable room. We took in some personal items for her room. During her stay, Mum was treated with care and dignity and her medical needs met to an excellent standard. The staff/carers were cheerful and happy to help Mum, visitors and family. They were hard working, approachable, polite and dedicated. The home was clean, pleasant and well maintained.
The range of entertainment activities was good - the Christmas party was well organised and attended.
The food was always well presented and varied. Mum's end of life care and the support given to family was excellent. Once my sister in law and I were talking to a Sister about Mum's care and the alarm bells went off. The rapid response of the staff was amazing. Thank you.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

My gran was admitted to the care home in September 2017 after a couple of months of decline in her health. We were visited as a family - myself, mum and gran by the manager who did her initial assessment. She was very thorough and answered any questions we had. Gran was admitted a week later and her person-centred plan was put in place. However, news came to light that gran had cancer - which had become quite aggressive and now needed palliative care. This was organised quickly and efficiently and she was made as comfortable as possible. The staff are always friendly, smiley which helps at such a difficult time.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.7 out of 5

I knew as soon as I entered Wheaton Ason Court that this was the place where my husband would receive the comfort and nursing care that he needed. The home is bright and fresh and airy, with fresh flowers everywhere. The staff are all so friendly and caring and nothing is too much trouble. The atmosphere is full of laughter and the residents are like one big happy family. A real home from home.

I am made to feel welcome every day when I visit my husband and it gives me great comfort to know that he is looked after so well.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

Friendly and hard working staff, always with a smile, happy to take me outside and make tea.
The staff try to make it feel like home.

How likely would you be to recommend Wheaton Aston Court? Likely

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Average Rating:   4.3 out of 5

The staff are very friendly and do their best to make your relative feel at home and are very hard working and are always cheerful.
The manager always tries to help if there are any concerns or questions.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.3 out of 5

- Very happy with my mother's treatment
- Food is at a high standard
- My mother seems to be happy
- Staff are extremely friendly to my mother and she gets on with all of them

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

This a very welcoming care home. You are greeted with nothing but kindness and smiles. Nothing is too much trouble everyone is so friendly. It is very evident that the carers and nurses really enjoy their jobs. I have really enjoyed my visits and my friend has been cared for by some really special people who are angels in disguise. The home is always clean and tidy with beautiful flowers on display all around the home. It is so lovely to see people with real pride in how elderley people are cared for. This is a special place.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

This is a very welcoming home. All the staff are very friendly and appear happy in their work. Nothing is too much trouble for them. The staff try to make it a home from home environment and I think they achieve this. It is a happy place and my husband and I are very pleased that our mum is here. She is very contented knowing that she is well cared for.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.4 out of 5

There is a pleasant, light and airy feel on entering Wheaton Aston Court. All staff members are friendly and professional, which reassures me that my mother is in the best place for her at this time.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.8 out of 5

A positive culture across all staff resulting in a welcoming and friendly atmosphere. Clear standards are set and adhered to, residents are made to feel it is their home. Professionals set a high standard meeting the needs of my mother. Residents are always treated as individuals and encouraged to mix but the choice is theirs.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.8 out of 5

Could employ more staff, as residents sometimes have to wait when wanting to use the toilet. Money sometimes spent on decorations for elderly patients, such as valentines and Halloween, which I'm sure not all are interested in.
The entertainment, such as singers are most welcome as are the quiz games.
Overall, I think you all do a wonderful job and my sister is looked after very well.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   3.8 out of 5

Mary Jekiel, Home Manager at Wheaton Aston Court responded to this review on 19 Apr 2017:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services. Many thanks for your kind words about the care for your sister; there are a few points raised however that I would like to try and pick up on.

At Wheaton Aston Court, we are staffed to a higher level than required. Unfortunately, there may be instances when residents have a short wait because we are supporting other residents with care needs, however, the team work very hard to ensure that this wait is minimal. We understand that this may be frustrating but we are striving to provide that individual personalised care that each one of our residents deserves and that may be changeable on a daily basis.

We have two wonderful Activities Coordinators who work hard at providing a programme of activities that support all of the residents in our care. We continue to receive very positive feedback regarding the wonderful displays that the team provide to involve our residents in the events that occur in the yearly calendar and they enjoy sharing these with their families. Not only have we included our residents in these events we have also raised funds for local charities in the way of raffles to support our local community.

If there is anything at all you would like to discuss further, I operate an open door policy and you are of course welcome anytime to continue this discussion on a personalised basis. Alternatively, you can contact customercare@brighterkind.com.

The staff at Wheaton Aston Court are kind, compassionate and truly care about giving exceptional care that respects individual choice. The home is very clean and tidy and it feels very homely and warm. All the staff are friendly and are always happy to help. The manager and her team really are a credit to Brighterkind.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

The care and attention my Uncle received from the above care home was excellent.
The whole staff were very king and attentive to his needs, nothing was too much trouble.
The home was very clean and tidy and had a very high standard of maintenance and decoration.
All praise to the Manager and her staff.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

I feel that the home needs more care workers. The home staff are very helpful but they seem to be understaffed, I myself have noticed people getting stressed waiting for someone to take them to the toilet.

How likely would you be to recommend Wheaton Aston Court? Likely

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Average Rating:   3.7 out of 5

I am pleased with the care and support my friend is getting. The home is very clean and tidy. The staff are very friendly and very helpful. The food always looks good and is nicely prepared.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

My mother arrived at Wheaton Aston in January 2016 a very frail tired elderly lady needing 24/7 care a very tired body but still an active mind and very much enjoying life with her family and friends. The first few weeks were difficult for all of us mum being and independent private lady and always managed everyday life whatever came her way. It has taken her a while to accept support other than family but I am pleased to say she is more at peace and more accepting of her situation. She finds this part of her life very hard. Wheaton Aston has provided peace of mind that mum is safe and surrounded by very caring staff. The nature of the profession is never easy and nothing is perfect but with the support and understanding of each individual's needs. Working together certainly is a comfort to know our loved ones are treated with the dignity and respect they rightly deserve. It is a relief for me to know my mum is having the best care she rightly deserves and she is in a good environment with loving and caring and very special people nursing her.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.8 out of 5

The home is a single storey with easy access. The whole place is clean. There are no smells and it is generally quiet. Entertainment is provided. A vicar tends to spiritual needs. Most rooms have TVs, though no wifi. Food is good with a flexibility of diet. Overall one of the good care homes.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   3.7 out of 5

I have noticed a distinct improvement in hygiene, quality patient care and efficiency in the last months since the new manager was appointed. Her cheerful competency makes visiting much more pleasurable and care of the patients has been remarkably improved. There is a continuity of care now and all the staff being aware of the exact details of each patient's current state of health. I can't fault the care.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.2 out of 5

My mum has received extremely high standard of care over the last 2 and a half years. There is always a happy atmosphere and very friendly and cheerful staff. I have peace of mind knowing my mum is safe and so well cared for in this lovely nursing home.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.9 out of 5

Care staff are wonderful, nothing is too much trouble for them. Nurses and manager keep me informed with moms health also what they are doing. Always have time to talk to you. There is always something going on. Plenty of tea, coffee, cakes, chats and laughs. Will always have a laugh and chat with mom and me.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.5 out of 5

The care and attention that is delivered by the staff are first class.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

My wife was admitted June 10th this year for palliative care and died June 23rd, the care can only be described as exceptional and compassionate. It made a very difficult time more bearable. My family wish to thank all of the staff for their kindness and support.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has had a very high standard of care over the last two years. Staff have taken the trouble to get to know her as an individual and provide for her physical and social needs, with varied well-organised activities. The home is well run, well maintained and very clean. There is a happy and welcoming atmosphere.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   5 out of 5

Both my mother and father have been at Wheaton Aston Court for a 6-7 week period following my mother's operation. They have been treated excellently and as a family, we would like to express our thanks. Staff are really friendly and helpful.

How likely would you be to recommend Wheaton Aston Court? Extremely Likely

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Average Rating:   4.6 out of 5

Having been here for just over 2 years, I have found the staff extremely helpful in their support, care and kindness. I think the carers, in particular, have a very difficult job dealing with all sorts of people and problems but always treat people with dignity. I have been very happy here and would not like to move anywhere else at this stage. Staff always try to be cheerful, even under difficult circumstances.

How likely would you be to recommend Wheaton Aston Court? Likely

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Average Rating:   4 out of 5

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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