Newford Nursing Home

20 Newford Crescent, Milton, Stoke-on-Trent ST2 7EQ
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9.0 17 Reviews
  • Newford Nursing Home, Stoke-on-Trent
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Newford Ltd

Person in charge

  • Joanne Webb (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Visiting

  • Open 24/7

Parking

  • On site parking available

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Newford Nursing Home Reviews (17)

9.0

Newford Nursing Home has a Review Score of 9.0 (8.977) out of 10, based on 5 reviews in the last 2 years.
Over all time Newford Nursing Home has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Newford Nursing Home
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Total of 17, showing 1-17
Review from Raymond H (Husband of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has resided in Newford Nursing Home for two years having previously resided in two other care homes, Newford has been far superior! From my observation, service users are treated independently, according to their needs, with kindness and respect. I visit my wife in the home five times a week,
during meal times and activities. The atmosphere in the home is happy and upbeat and there is an ongoing programme of activities/entertainments! Enquiries are dealt with promptly by staff. There are meetings available for relatives where they are able to put forward opinions/suggestions or discuss potential items of concern. An opportunity is never missed for a celebration, be it Christmas, Easter, Halloween, pancake day etc. and especially, each service users birthday! There is always a birthday cake provided and a special fuss is made of the birthday girl/boy.
In summary, I am very happy with the care and attention received by my wife.
Reply from Hollie Webb, Business Manager at Newford Nursing Home

Thank you for your kind words and your views on how we cater to the individual needs of our service users. We are pleased to see that the efforts of our staff have not gone unnoticed and that the celebrations that we have are enjoyed by everybody else as much as they are by us!

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Review from Christopher J (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Newford for over four years during which time she has prospered and benefited from the care she has received. The home itself has recently undergone many cosmetic improvements which make it pleasant for the residents and their visitors, it is always clean with no bad
odours, the staff are hard-working and pleasant. The food is high quality and suited to the elderly. There is a monthly programme of events with occasional entertainment.
I can recommend Newford without hesitation.
Reply from Hollie Webb, Business Manager at Newford Nursing Home

Thank you for your kind words. We have been putting a lot of effort into our maintenance programme over the past two years so we are pleased to see that this has not gone unnoticed. Our activities staff are also working hard to accommodate the mixed hobbies of all of our service users and we are happy to say that we have now introduced a monthly late night bingo session into our programme as well as at least a monthly entertainer (although at this time of year at Christmas this turns out to me more of a twice-weekly occurrence than monthly!).

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Review from C C (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative had to change from a residential care home to a nursing home a few months ago following a fall, and after looking and visiting a few nursing homes we made the decision on Newford as we felt due to its size and homely feel that it would suit her needs. It has not failed in our expectations.
My relative settled in well and always looks well cared for. She enjoys taking part in daily different activities, enjoys her weekly session with the home's hairdresser and has even taken up knitting again for the first time in over 20 years! I am happy to recommend this home.
Reply from Hollie Webb, Business Manager at Newford Nursing Home

Thank you for your kind words. We are proud of our knitting circle, although sometimes we do feel that more chatting and tea drinking gets done than knitting! We are happy to encourage the hobbies of our service users, whether these be old hobbies that they are trying once more or completely new hobbies that they are trying for the first time.

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Review from Jo B (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were surprised that Newford Nursing Home has only got a review of 8.00, Our mum has been resident there for a year and her care has been outstanding. We visit at all different times and know many of the staff some who have worked there for many years. Residents are not all kept in one room but are
allowed to walk freely about, our mum was a very independent person and being able to come and go within the home was important to us and her.
In the summer we joined an organised outing. We had some problems but the carer and her team were on hand and professionally took over sorting the situation quickly, we were relieved and very impressed. Regularly we have timetables of activities arranged for the residents. Originally viewing the home our 'gut instinct was good, it was heart-wrenching to do but knew it was the right and only decision. We know Mum is in a safe and caring environment giving us peace of mind. We have no hesitation in recommending this home.
Reply from Hollie Webb, Business Manager at Newford Nursing Home

Thank you for your kind words - we do our best to promote independence and provide care that is person-centred. The activities team have been with us for many years and always have an array of activities planned for the entire year, where they tend to theme activities around days of interest. We are happy that your Mum has settled in well at Newford and that you feel that she is safe and well cared for.

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Review from Revd. Carrie S (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been residing at Newford for almost 2 years since being unable to care for herself in her own home, she has Alzheimer's and was having increased episodes of confusion and falls whilst at home. I chose this nursing home because I've known several church members who have been residents in
the past and my partner's father resided here nearing the end of his life, receiving palliative care.
I have nothing but praise for the home, they care for the residents as if they were family, and that is how it feels when you walk in, everyone is friendly, you feel welcomed and listened to. Mum's care has been impeccable, she is so happy and comfortable, she has made friends, loves the staff and never complains about anything.
It is really difficult to place a parent/relative in a care home but knowing that mum is happy and safe takes the weight off. The food is tremendous the activities are incredible and I think it should be used as a benchmark for other homes to follow.
Reply from Hollie Webb, Business Manager at Newford Nursing Home

Thank you for your kind words of praise. We are happy to hear that you hold us in such high esteem and your compliments will be passed on to all the staff.

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Review from Mark S (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s ten months since mum had to give up her independent living at home. The quest to find somewhere to match her home comforts along with the nursing care required and other important matters like activities, cleanliness, food quality etc, was a really tough one for me to embark on alone.
After visiting
five different settings that were “ok” I walked into Newford and has already been said immediately felt, “ this place is really good”. My instincts didn’t let me down, this place is really good, in fact, it’s excellent in every regard. The team are first class in their attentiveness and the caring, catering, activity and house duty staff follow that example.
Mum has settled really well. That is solely down to Newford nursing home and its staff. Thank you to every one of you there.
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Review from Karen C (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We got a good feeling about Newford from the very first visit. Within 2 days of Dad moving in, he was like a different person, he's very settled and the staff are extremely patient and very, very caring, it's lovely to see. I live close to the home and pop in on a regular basis and always find a happy
atmosphere. The nursing care is excellent, Dad is kept clean and smart and any medical issues are spotted very quickly. Unfortunately, dad can't participate in the many activities available but there is plenty on offer and I love the small, themed lounges and the memorabilia that is displayed throughout. I wouldn't wish that dad was anywhere else!
Reply from Joanne Webb, Manager at Newford Nursing Home

Thank you for your extremely kind comments, it is a pleasure to look after your Dad.

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Review from A F (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family we have always found the staff at Newford approachable, helpful, ready to listen, caring, compassionate and willing to go that extra mile. We had viewed other nursing homes, with dismay. As soon as we walked into Newford we knew it was the one. It was clean and fresh, with a great atmosphere.
I would not hesitate to recommend Newford.
Reply from Joanne Webb, Manager at Newford Nursing Home

This is a lovely, glowing review. Thank you for your kind words.

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Review from Kath R (Niece of Resident) published on 6 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been a resident of Newford Nursing Home for some time. She is very happy and feels safe that she has 24-hour care. Over these last few months and particularly during Covid the home has had the residents at the forefront of care!
When we enter the home we are welcomed and immediately feel
like part of the bigger family! We have such a lovely time with her when we visit her which we all enjoy and come away feeling happy and knowing she is in the best place for her! Peace of mind!
The home is very clean and tidy.
The staff are always happy and friendly and make us welcome.
The Home Manager obviously has the residents' and staff interests paramount in the home.
My auntie looks forward to spending time with her friends and joining in all the activities. She loves having her hair done every week as she did before she came into the home.
Thank you to all the staff for your hard work and what you do for my auntie.
Reply from Joanne Webb, Manager at Newford Nursing Home

Your auntie has well and truly fit in here as part of the family and part of the furniture! Thank you for your kind comments.

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Review from Claire G (Granddaughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is well looked after, she always looks clean and tidy, her room is always clean and tidy, and the home itself always looks clean and tidy. The meals I've seen are very good homemade and fresh. The staff are fantastic they keep me up to date with regard to my nan. The activities are very good,
from bingo to animals coming in and visiting the home.


I can not recommend Newford nursing home enough, fab all round. Thank you.

Reply from Joanne Webb, Manager at Newford Nursing Home

Thank you for the review. We hope to keep you updated with our activities as much as we possibly can, and are glad to have good relationships with families such as yourselves.

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Review from J H (Daughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so happy at Newford and although it took her a while to integrate, with the help of the staff she seems to be enjoying all the activities (especially I believe balloon tennis! As I can’t visit mum often I am able to call and speak to her and also get an update from the nursing staff which
is reassuring. Thank you, everyone.
Reply from Joanne Webb, Manager at Newford Nursing Home

Your Mum and all the other service users definitely enjoyed the tennis. Here's to many more! Thank you for the review.

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Review from Alan C (Son of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother came to live in Newford it has given her a new lease of life. She is cared for to a high standard. All her needs are met with friendliness and understanding. I couldn’t wish for a better environment for mum to spend the twilight of her life. Thank you Newford
Reply from Joanne Webb, Manager at Newford Nursing Home

It is a pleasure to have your Mum with us in her twilight. Thank you Alan.

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Review from A H (Friend of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used to visit my friend at Newford Nursing Home. I had known her for a few years as I used to go to her house. She never really wanted to go into a home as she was so strong and independent but at the same time didn't want to worry her family by being home alone. She settled in well and always had
a good banter with the staff which was amazing. She celebrated her 100th birthday there. I would ask her what her secret to a long and happy life was and she would say laughter and honesty. Staff were always lovely when I visited. I used to tell her if a nursing job came up I'd love to work there! Lovely atmosphere, something going on all of the time with a variety of activities and just a lovely feel about the place. Forever grateful to the staff for making my friend feel so settled.
Reply from Joanne Webb, Manager at Newford Nursing Home

Thanks, A H for your kind words. We love to have some banter with service users, as well as a dance when able! And a centenary in our care, what an honour that we only have every so often.

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Review from Maralyn R (Daughter of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had the best possible care in Newford Nursing Home. We as a family could not have wished for better care for a loved one. All the staff are wonderful, nothing was too much trouble either in caring for Mum, or keeping the family up to date with my mum's needs. The bedrooms are spotless, never
once did we find Mum unwashed or without clean clothes. The food is varied and nutritious, there’s also lots of entertainment to occupy the residents. The staff care, really care. My mum loved her tunes on her radio, the girls would sing along with her, they said she was a joy to care for. Unfortunately, my mum passed away 6 weeks ago, she was 93 and had had a good life, and two of the wonderful staff were with her when she passed. Two lovely young carers also attended her funeral, which goes to show how much they care, and as a family we really appreciated it. We would have no hesitation in recommending Newford Nursing Home for your loved ones.
Reply from Joanne Webb, Manager at Newford Nursing Home

Maralyn, thank you so much for your kind words. Your mum was indeed a joy to have in our care, and your recommendation means everything.

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Review from Melissa K (Granddaughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my grandparents are at Newford and I believe they are both cared for and looked after by the lovely staff. They arrange in-house entertainment as well as going out in the community visiting local places. They provide a variety of meals and there is always staff around to help. Thank you for everything
you do for my Nana and Grandad please continue with your good work.
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Review from Gemma P (Granddaughter of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident of this home for over 2 years. The staff are fantastic, they always keep us up to date with any ailments my grandad has. They also have a jam-packed board of activities, which allow everyone to be involved. They have regular performances, internal pub nights, animals visiting,
they make things and have church services.
The place is immaculate, they are always cleaning. They have decorated numerous times, always painting, new carpets, they decorate the walls, they have a nursery section, also a vintage corner.
Your relative would be in excellent care in this facility.
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Review from Sue R (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm, friendly and welcoming environment with caring and committed staff who work extremely hard to keep their residents happy, comfortable, stimulated and entertained. The four small, different themed lounges facilitate easier interaction and socialisation for the residents and the recently added
vintage themed, tea room, has a lovely ambience and is just perfect for afternoon tea, cake and chat.
The range of activities is impressive, to say the least. The staff are constantly looking at different ways to stimulate their service users with activities including seated exercise classes, gardening, baking, sensory activities, art and crafts and aromatherapy to name but a few. In addition to numerous, planned outings, regular visiting singers, speakers and their own "in house" entertainment, the residents are very well catered for.
The building has a very simple layout, with light, wide passage ways and with all facilities on one level, enabling easy access to the outside garden and seating areas.
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Current Review Score: 9.0 (8.977)

Overview of Review Score

The Review Score of 9.0 (8.977) out of 10 for Newford Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Newford Nursing Home is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.11 Points relating to the number of positive Reviews for Newford Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Newford Nursing Home

What types of Care is Newford Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newford Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Newford Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newford Nursing Home to the centre of Stoke-on-Trent?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newford Nursing Home to verify any information. View our terms and conditions. Newford Nursing Home has an Basic Service - more info.