Trentham House Care Home

Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
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9.9 93 Reviews
  • Trentham House Care Home, Stoke-on-Trent
Welcome to Trentham House Care Home – where comfort, care, and community come together.

Nestled within four acres of landscaped gardens in Stoke-on-Trent, Trentham House blends the charm of a 1930s building with modern comfort and thoughtful renovation. Surrounded by mature trees, sweeping lawns, and peaceful seating areas, the grounds provide a tranquil setting for leisurely walks, fresh air, and quiet reflection throughout the year.

Trentham House Care Home offers a wide range of support including residential, dementia, respite, and convalescence care. Whether for a short stay or long-term living, each resident receives tailored support designed to promote dignity, independence, and overall wellbeing.

Daily life at Trentham House is both fulfilling and engaging. Residents enjoy freshly prepared, nutritious meals designed around individual preferences, as well as a varied programme of activities. From music and arts, to gentle exercise, themed events, and entertainment, there are opportunities for social connection and enjoyment every day. For quieter moments, cosy lounges and peaceful corners provide space for reading, conversation, or simple relaxation.

Compassionate staff members are present 24 hours a day, providing reassurance and professional care to meet evolving needs. Families are encouraged to remain closely involved, with opportunities to join activities, enjoy the gardens, or spend quality time together in a welcoming environment.

Trentham House Care Home is more than a place to live – it is a community where comfort, companionship, and dignity are at the heart of everyday life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1508 – £1508
  • Self-Funded Residential Dementia Care: £1508 – £1508
  • Self-Funded Nursing Care: £1508 – £1508
  • Self-Funded Nursing Dementia Care: £1508 – £1508

These prices are only a guideline, please contact Trentham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janet Beech and Teresa Moore (Joint Care Home Managers)

Local Authority / Social Services

Admission Criteria

  • Council, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Trentham House Care Home Reviews (93)

Total of 93, showing 81-93
9.9

Trentham House Care Home has a Review Score of 9.9 (9.858) out of 10, based on 29 reviews in the last 2 years. Over all time Trentham House Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 3
  • 1
  • 0

Date Published

93
10
17
29
64

Review from Jane L (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to New Park House when my dad died initially for respite care. During the last 18 months, she has been cared for very well by the manager and her team. It's been such a difficult time but they have persevered with trying to encourage mum to socialise and even enjoy life. I am very grateful
for all their help.

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Review from Celia G (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Carers are very good.

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Review from Elaine P (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My only real concern was that, when I visited my mother, she was regularly sitting in a wet pad and underwear. This was probably due to the cost and therefore shortage of pads and not enough staff to ensure she was taken to the toilet on a more regular basis. It was, therefore, upsetting that my
sister and I could not visit every day to help with her toileting. We regularly asked the Seniors to have my mother taken to the toilet more frequently.

Therefore my priority when visiting my mother was to take her to the toilet and to put a clean pad and underwear on her. I, therefore, bought pads in shops to ensure my mother always had them in her room. My sister and I were still told off by two different Seniors for using two pads at one time. We only did this because our mother was being put in thin pads which we knew would not keep her dry for long. Ironically, staff always ensured my mother had a ready supply of creams to help with her soreness.

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Review from Jane (Daughter of Resident) published on 28 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New Park welcomed my mum in a time of great need. They so far have done an excellent jog looking after her and keeping her clean and safe and well cared for. Thank you for your help at this sad time for our family.

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Review from Jon C (Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such an incredible welcome and care. Thank you so much for all your hard work.

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Review from Sylvia (Wife of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident of the above nursing home, he has been there since June 2016. During his stay he has been cared for in an excellent manner, the medical and care staff have been very caring and pleasant. The entertainment and interaction between staff and residents is by far the best I have
ever seen. The home is always clean and welcoming to visitors.

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Review from Abigail T (Granddaughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say since my grandad has been in New Park, I have seen him thrive and flourish in his new surroundings and he is truly happy and content there which makes my family and me happier than I can describe. He is looked after 100%, made a fuss of and nothing he wants or needs is too much trouble
for the staff. On behalf of my grandad, myself and my family, we would like to thank the management, carers, nurses, cleaners and cooks and everyone in between for making my grandad so welcome and at home.

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Review from Hilda H (Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable here, more than I thought I would.

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Review from A P (Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one is very nice.

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Review from Valerie B (Wife of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for four and a half years. He is treated by all the staff, with respect and dignity that's all that matters. He is happy and well cared for and spoken to not at. Although he has always liked his own company the activities are great for people who like to mix.

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Review from Gerald H (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a nice homely atmosphere, and I feel very comfortable living here.

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Review from R R (Resident) assisted by family/friend published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have an electric scooter which enables me to use the home and the grounds. I enjoy the residents company and staff. In the main I enjoy everything. no complaints I am the age of 98 and have good health but my legs let me down. I say keep breathing in and out and soldier on to the end of the road.
Many memories.

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Review from D C (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a lovely, caring atmosphere here, with plenty of things to do for the residents. We have attended 'knit and natter' and the Christmas fayre together and mum has attended concerts and enjoys the hairdresser's 'pamper' sessions and ball games. There is always something going on. Mum is treated
with consideration and dignity. Her medication, hygiene and nutritional needs are well met.
Her accommodation is comfortable and clean. She has her privacy when required.
My sister and I feel safe in the knowledge that she is well cared for.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Trentham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Trentham House Care Home is calculated as follows: ( (286 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trentham House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Janet

Janet Beech

Job Title: Care Home Manager

Joined: 2018

Janet has over 40 years of experience as a registered nurse and started working for the NHS in 1978. She managed a staff team of 120 in the areas of clinical hub, end-of-life, advanced nurse practitioners, rehabilitation support workers and learning disability services, servingThe adult residents of North Staffordshire.


As a collaborative communicator, she is focused on building rapport with patients and families and promoting cooperation between internal and external providers to drive positive change and comprehensive treatment programs.


Janet effectively allocates staff and resources to implement healthcare strategies, providing for the care, welfare, and safety of all patients at the highest possible standards.

Teresa

Teresa Moore

Job Title: Care Home Manager

Joined: 2018

I have over 37 years of working experience with all ages of adults from the acute setting, the community care setting. Also, I have over 10 years care home experience at management level within the company. Extensive experience in various community care setting overseeing clinical needs for the local population. Within my roles I have worked in partnership with other professionals e.g., Health and the Local Authority.
I pride myself on effective and excellent communication skills. I have completed a leadership degree module and I pride myself on the leadership qualities.
I have the ability to work in a way which reflects the care home ethos. The ability to develop and promote positive working relationships with the individual’s being supported at Trentham House.

Tim

Tim Beech

Job Title: Deputy Manager

Joined: 2018

Deputy Manager

Joanna

Joanna Timperley

Job Title: Personal Assistant to the management Team / Welfare Lead

Joined: 2015

Personal Assistant to the Management Team

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