New Park House, Stoke-on-Trent, Staffordshire
New Park House, Stoke-on-Trent, Staffordshire
New Park House, Stoke-on-Trent, Staffordshire

New Park House Care Home in Stoke on Trent is the perfect setting for long or short stay. The type of care offered includes: dementia, respite, residential and convalescent care.

New Park House management have applied a great attention to detail throughout the care home. New Park House is a delightful 1930s style building which been extensively renovated with care and sensitivity and stands in four acres of spacious, partially wooded, well-kept grounds.

There are mature trees, lawns, paths and seating areas which make leisurely strolls possible all year round. The friendly, caring staff are committed to providing the type of professional care which will enhance the quality of life of all residents.

There are care staff in the home 24hrs a day and can provide first class care for all residents. New Park House believes in an on-going training programme, keeping care quality modern and professional, while also being dedicated to the independence of clients.

Families are able to seek friendly advice on arranging care for their loved one, with all care packages regularly assessed for developing needs.

Group: Safe Harbor

Person in charge: Bethuel Xaba (Home Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 95 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 89

Shared Rooms: 3

Rooms with ensuite WC: 55

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on New Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 22 Oct 2017

Residential; Residential Dementia; Nursing, Respite, Short stay, Permanent

Reviews

8.7 New Park House has a Review Score of 8.7 (8.720)

The Review Score of 8.7 (maximum of 10) for New Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for New Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.457 for New Park House is calculated as follows: ( (72 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 140 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.263 Points relating to the number of positive Reviews for New Park House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19 positive Reviews (95 registered maximum number of service users ÷ 5). 5 Reviews ÷ 19 Target = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Park House?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to New Park House

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

Very happy with the service. Carers are very good.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My only real concern was that, when I visited my mother, she was regularly sitting in a wet pad and underwear. This was probably due to the cost and therefore shortage of pads and not enough staff to ensure she was taken to the toilet on a more regular basis. It was, therefore, upsetting that my sister and I could not visit every day to help with her toileting. We regularly asked the Seniors to have my mother taken to the toilet more frequently.

Therefore my priority when visiting my mother was to take her to the toilet and to put a clean pad and underwear on her. I, therefore, bought pads in shops to ensure my mother always had them in her room. My sister and I were still told off by two different Seniors for using two pads at one time. We only did this because our mother was being put in thin pads which we knew would not keep her dry for long. Ironically, staff always ensured my mother had a ready supply of creams to help with her soreness.

How likely would you be to recommend New Park House? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

New Park welcomed my mum in a time of great need. They so far have done an excellent jog looking after her and keeping her clean and safe and well cared for. Thank you for your help at this sad time for our family.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Such an incredible welcome and care. Thank you so much for all your hard work.

How likely would you be to recommend New Park House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

My husband is a resident of the above nursing home, he has been there since June 2016. During his stay he has been cared for in an excellent manner, the medical and care staff have been very caring and pleasant. The entertainment and interaction between staff and residents is by far the best I have ever seen. The home is always clean and welcoming to visitors.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I can honestly say since my grandad has been in New Park, I have seen him thrive and flourish in his new surroundings and he is truly happy and content there which makes my family and me happier than I can describe. He is looked after 100%, made a fuss of and nothing he wants or needs is too much trouble for the staff. On behalf of my grandad, myself and my family, we would like to thank the management, carers, nurses, cleaners and cooks and everyone in between for making my grandad so welcome and at home.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel comfortable here, more than I thought I would.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every one is very nice.

How likely would you be to recommend New Park House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been a resident for four and a half years. He is treated by all the staff, with respect and dignity that's all that matters. He is happy and well cared for and spoken to not at. Although he has always liked his own company the activities are great for people who like to mix.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a nice homely atmosphere, and I feel very comfortable living here.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have an electric scooter which enables me to use the home and the grounds. I enjoy the residents company and staff. In the main I enjoy everything. no complaints I am the age of 98 and have good health but my legs let me down. I say keep breathing in and out and soldier on to the end of the road. Many memories.

How likely would you be to recommend New Park House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

There is a lovely, caring atmosphere here, with plenty of things to do for the residents. We have attended 'knit and natter' and the Christmas fayre together and mum has attended concerts and enjoys the hairdresser's 'pamper' sessions and ball games. There is always something going on. Mum is treated with consideration and dignity. Her medication, hygiene and nutritional needs are well met.
Her accommodation is comfortable and clean. She has her privacy when required.
My sister and I feel safe in the knowledge that she is well cared for.

How likely would you be to recommend New Park House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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