Trentham House Care Home

They care for me too, helping through difficult times

My grandma was totally let down by this home by the lack of proper care and management. Often left up to 4 hours in wet or soiled pads , food left out of reach when they knew she required support . Had it not been for us as a family she would have been left unattended with the home knowing of her needs. The amount of money paid does not reflect the care received by her . My grandma passed way in February no one from the home sent condolences or attended her funeral . How this place got got an outstanding from the QCC is beyond me they need to go again unannounced they would then see the reality of this place . While you're visiting it's all very nice but once you leave who knows what goes on . Some staff were nice and obviously care but they are very sadly let down by the poor management side .

I wanted to record that during my visit on Friday 31st July how impressed I was with all of the staff on Willow Garden. Although I was visiting my wife I did observe the interaction of the staff with both her and other residents. I believe that the attitude and commitment to residents was exemplary and the home should be very proud of them.

All the staff were so caring. They were always checking on us to see if we were ok. The home always had a very calm friendly feeling. I would recommend this home to anyone. The only negative is the room my dad was in could have done with a repaint but that is the on criticism

One is always greeted with a smile. All staff are very helpful indeed with politeness. They are always on hand to answer any questions regarding our loved ones. The corridors are decked with pictures old and new of residents and colourful flowers along the way. It is certainly the care it is called Trentham Home!

Mum is very comfortable and happy at Trentham House. She enjoys the interaction with various staff members and other residents. Her health is carefully monitored and timely action taken when necessary. She spends much of her day sleeping but this indicates she feels secure and safe. She has embraced the experience of having to do nothing for herself and no longer feels the day to day pressures of life. Trentham House has been a great choice for mums elderly care needs.

My uncle was resident for 18 months. The care he recieved from the frontline team was fantastic - 100%. Some lovely people who really do 'care' work hard in difficult circumstances for long shifts and deserve every plaudit. What disappointed me was that when my uncle died - having spent close to £100k on fees - the family didn't even get a condolence card from the owners/senior managers. Nothing. And when we went to empty his room a couple of days after he passed, a cleaner had already been instructed to get the room cleared. It was poor and it was cold. The walls are plastered with positive messages, uplifting quotes and feelgood memes that sell you on the idea that your relative is part of a family at this care home - and you too. But that kind of stuff starts to look like window dressing when your actions at crucial moments fall so far short of the standards you purport to set. The frontline staff were fanatstic, sadly let down by their superiors.

My mum first came to Trentham House care home, from hospital, and she was really poorly. Through the high care standards, compassion and love,shown by the staff, my mum has thrived and is really comfortable. We cannot thank the wonderful staff enough for all the wonderful care they have given Mum while she has lived in the home. As a family, we are so happy to see mum settled. She is always well presented. The food and cleanliness is top notch. All the staff I have encountered during my visits are welcoming and sincere. Thank you.

Frank my friend came to Trentham House he was very nervous for such a big change in his life. Unfortunately he was only at the home for 8 wks but during this time he went back to hospital twice then eventually he went back for his final 10 days. He sadly passed away 10th Nov. I wanted Frank back at the home for his final days as I knew he was so well cared for and in a lovely environment surrounded by lovely caring staff. His last hours his caring was with such dignity and thoughts for myself and family. I looked after Frank shopping organising carers etc for 13 yrs and I wanted a home that could look after him the way I did and thats what Trentham House did for Frank and myself. Thank you all so much.

Excellent right up to the very end. Made my mum feel at home caring fun and overall brilliant. Looked after me and my sister, daughter and grandson at the end. My mum enjoyed it there so much. Would reckonmend this care home to anyone who was looking for a care home.

Trentham House Care Home are an excellent care home, the carers and nurses treat the residents with care, compassion and love. The office, kitchen staff and entertainment are excellent. My mother passed away and not only did they treat her with dignity, care and love, they also cared for my brother, niece and myself who stayed at my mum's side over the last few days. We couldn't have asked for anything more. A truly dedicated care home, to their residents and families.

Thank you all from Maureen, husband Ken and daughter Sue and family

When entering Trentham House one can feel how calm but welcoming. Whenever I was - either arriving or leaving I also met up with a member of staff who always acknowleged me. My husband had wonderful treatment - I was also told and advised as the how the staff were treating him - and always explained so that I could fully understand the treatment he was receiving. A 'big thank you' to all the staff at Trentham House.

From the first day arriving at Trentham House we where made so welcom. The staff are amazing, so kind and caring going above and beonde to help out. As my mum has passed aways its been so compherting to how lovely thay have looked after me. Thank you for everything.

From our short experience, Trentham House was amazing. Nothing is too much trouble for them, someone is always available to speak to. It didn't smell like a 'home', the atmosphere was always positive. I would above, highly recommend it. I can't give an opinion on the food or activities due to the condition of our relative.

I could not have asked for better care for my mum in her last day of life. Everything the staff did was to the highest standard. They were exceptional in care and empathy. We were all taken into consideration as a family in distress taking care of Mum. We will never be able to thank them enough.

The care home was excellent while my mother-in-law was there having palliative care. The staff were excellent, especially when she sadly passed away. They treated her with dignity and showed sympathy and empathy with all of us. They also offered future visits for coffee and a chat if we needed it. Overall experience of the care home was excellent.

Every member of staff we met at Trentham House was friendly, caring and super efficient in their duties. The care and support given to my mother-in-law from day one of her palliative care journey was amazing. All areas were spotlessly clean and tidy and there was always something going on in the lounge area for residents to enjoy. The end of any person's life is always very sad and difficult for them and their loved ones, but we were all given excellent care and support throughout and treated with kindness, compassion and dignity. Our family cannot thank you all enough for everything you did for us at this most difficult time.

I cannot speak highly enough about Trentham House Care Home. My mam was given excellent care from every member of staff who worked there. My mam and the family were welcomed by the friendly and very professional staff who could not do enough for us. At end of life my mam was treated with dignity, and myself and the family were given a great deal of support. We could not have asked for more - thank you to everyone at Trentham House Care Home.

The level of kindness, care and professionalism is outstanding. We could not ask for more. Both of my parents in law are cared for with compassion and encouragement. My mother in law whose behaviour can be very challenging is treated with understanding and skill. The staff find ways of making her smile and laugh even in some of her darkest times. We cannot express our gratitude enough. We are so grateful we found Trentham House.