Trentham House Care Home

Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
Review Us
9.9 93 Reviews
  • Trentham House Care Home, Stoke-on-Trent
Welcome to Trentham House Care Home – where comfort, care, and community come together.

Nestled within four acres of landscaped gardens in Stoke-on-Trent, Trentham House blends the charm of a 1930s building with modern comfort and thoughtful renovation. Surrounded by mature trees, sweeping lawns, and peaceful seating areas, the grounds provide a tranquil setting for leisurely walks, fresh air, and quiet reflection throughout the year.

Trentham House Care Home offers a wide range of support including residential, dementia, respite, and convalescence care. Whether for a short stay or long-term living, each resident receives tailored support designed to promote dignity, independence, and overall wellbeing.

Daily life at Trentham House is both fulfilling and engaging. Residents enjoy freshly prepared, nutritious meals designed around individual preferences, as well as a varied programme of activities. From music and arts, to gentle exercise, themed events, and entertainment, there are opportunities for social connection and enjoyment every day. For quieter moments, cosy lounges and peaceful corners provide space for reading, conversation, or simple relaxation.

Compassionate staff members are present 24 hours a day, providing reassurance and professional care to meet evolving needs. Families are encouraged to remain closely involved, with opportunities to join activities, enjoy the gardens, or spend quality time together in a welcoming environment.

Trentham House Care Home is more than a place to live – it is a community where comfort, companionship, and dignity are at the heart of everyday life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1508 – £1508
  • Self-Funded Residential Dementia Care: £1508 – £1508
  • Self-Funded Nursing Care: £1508 – £1508
  • Self-Funded Nursing Dementia Care: £1508 – £1508

These prices are only a guideline, please contact Trentham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janet Beech and Teresa Moore (Joint Care Home Managers)

Local Authority / Social Services

Admission Criteria

  • Council, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Trentham House Care Home Reviews (93)

Total of 93, showing 21-40
9.9

Trentham House Care Home has a Review Score of 9.9 (9.858) out of 10, based on 29 reviews in the last 2 years. Over all time Trentham House Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 3
  • 1
  • 0

Date Published

93
10
18
29
64

Review from Christine H (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Trentham House are very caring and friendly towards both Mum and myself. They are communicative about Mum's care and well-being and are very understanding of her needs.
The home is kept very clean and is a pleasant environment.
Overall, Mum is happy with the care she receives.
A minor
issue is the number of agency staff who are employed there, which can lead to a lack of consistency and also impacts a little on the bonding between Mum and the carers.
The nursing team and manager are very amenable and approachable, and I feel that Mum is well looked after with genuine care.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive experience during your time at our care home. At Trentham House Care Home, we strive to create a warm and supportive environment where our residents feel valued and cared for. Your kind words about our staff's dedication and attentiveness mean a lot to us. Providing personalised care and ensuring the comfort and well-being of our residents are our top priorities and it's wonderful to hear that we met your expectations.

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Review from C G (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and very respectful and caring, nothing is too much trouble, very clean and welcoming from the time you walk in through the door, food is excellent and a good variety.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive experience during your time at our care home. At Trentham House Care Home, we strive to create a warm and supportive environment where our residents feel valued and cared for. Your kind words about our staff's dedication and attentiveness mean a lot to us. Providing personalised care and ensuring the comfort and well-being of our residents are our top priorities and it's wonderful to hear that we met your expectations.

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Review from J S (Niece of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the ball, communication is good, very clean and the care is superb. Every need of the residents is met in a timely manner.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive experience during your time at our care home. At Trentham House Care Home, we strive to create a warm and supportive environment where our residents feel valued and cared for. Your kind words about our staff's dedication and attentiveness mean a lot to us. Providing personalised care and ensuring the comfort and well-being of our residents are our top priorities and it's wonderful to hear that we met your expectations.

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Review from Lorraine C (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came into the home at the end of January 2024. This was a very difficult decision for us as a family, even though we knew that he needed nursing care, but from day one the care, welcome and support for Dad and the family has been exceptional. GP support has been excellent. The staff are so caring,
kind and compassionate and it's wonderful to watch Dad's face light up with a big smile when the staff interact with him. Dad is currently very poorly and the communication and support to ensure our wishes are taken account of is timely and empathetic. The timely hugs and supportive words of comfort are so precious and are freely given from the moment you walk through the door from reception to the Maple unit. The rooms are comfortable and homely and kept very clean and tidy. We can't thank the home enough for the peace of mind they have given us. When we leave Dad, we do not worry as we know he is in safe hands, loved and well cared for and that is worth so much to us all.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive experience during your time at our care home. At Trentham House Care Home, we strive to create a warm and supportive environment where our residents feel valued and cared for. Your kind words about our staff's dedication and attentiveness mean a lot to us. Providing personalized care and ensuring the comfort and well-being of our residents are our top priorities and it's wonderful to hear that we met your expectations.

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Review from C P (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Trentham House after some time in hospital. I cannot thank the staff enough for how well cared for he was. Dad was treated with such kindness, dignity and respect. A massive thank you to all staff but especially the unit for their excellent work which enabled the family to relax
knowing that he was cared for so well.
Sadly Dad passed away in March, but the staff were amazing showing such care and compassion, not only for Dad but the whole family.
On entering the building straight away you are met with a homely feeling with such friendly and welcoming staff.
Thank you for all the amazing work.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive experience during your time at our care home. At Trentham House Care Home, we strive to create a warm and supportive environment where our residents feel valued and cared for. Your kind words about our staff's dedication and attentiveness mean a lot to us. Providing personalized care and ensuring the comfort and well-being of our residents are our top priorities, and it's wonderful to hear that we met your expectations.

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Review from Barbara E (Wife of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was here 15 or so years ago and had wonderful care so I was extremely pleased when we were offered Trentham House.
My husband is receiving exceptional care and attention and I recommend Trentham House to all.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from C M (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident from 2020-2023 and I cannot thank the staff enough for how well they cared for her. They treated her with such love, dignity and respect like one of their own family and it meant such a lot. Sadly mum passed away in April but the way she was looked after during that sad time and
the care and compassion shown to our family was truly outstanding. We can never tell them enough how appreciated they were/are.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from G B (Son of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care was offered to mum during her stay. Also in her final days, the staff supported me and the family at a difficult time. For mum this became her home and the staff enabled this.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Shane B (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Trentham House Care Home after a month or so in hospital. The staff went above and beyond, looking after our dad and even our mum who went to the home every single day. The staff on the Oak Unit were absolutely amazing and treated our dad with respect and dignity while he was there. Nothing
was too much trouble. I can not praise the staff enough. All I can say is keep up the amazing work you do.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Karen C (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and caring. They treat the residents with love and respect and as part of their family. I am always kept up to date with my mum's health and well-being. It’s reassuring to know that Mum is well taken care of in a place that meets her needs.
Whenever I visit, I’m always made welcome
and I see the banter that Mum shares with the staff.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from A H (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Trentham House Care Home after a hospital stay. We went to the unit and the staff who greeted us were so welcoming and friendly and we felt so at ease with the compassion and friendliness that was shown. All of the staff do an excellent job and go above and beyond and nothing is too much
trouble. It gives me such great ease to know that my mum is so well looked after and she is so happy. The rooms and grounds are excellent and well looked after too. I really couldn't ask for anything better for my mum. Thank you all.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Joy T (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

He was only there for a few months but the attention and care were excellent. He was shaved every day and dressed smartly. They looked after his medical care really well. He enjoyed all of the activities. He was loved and felt loved!
My words cannot express my thanks for how they looked after him during
his end-of-life care and how they supported me.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from G B (Husband of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Trentham House Care Home is always friendly and helpful. My wife is happy there. A large number of staff is reassuring.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your wife and it brings us much joy to hear such kind comments.

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Review from J F (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home staff are always very friendly and helpful. Staff keep me updated on Mum and her care. The home and gardens are always clean, tidy and well-presented. Nothing is too much trouble for the staff.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and it brings us much joy to hear such kind comments.

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Review from G H (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, very pleasant experience visiting Mum-in-law. Myself, husband and daughter visited and even whilst staff were dealing with an emergency they still were welcoming, made us a drink and took us into a quiet area to chat with our mum.
A pleasure to see Mum engaging with staff and other residents
and hearing about activities they have been involved with and enjoyed.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum-in-law and it brings us much joy to hear such kind comments.

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Review from Nigel R (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 09/05/2023.
Thank you so much again for caring for her. Absolutely wonderful care and empathy.
Oak unit staff were fantastic all the time she was there. The events girls went over and above their roles. Credit where credits are due. A massive thank you again.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Nigel, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and brings us much joy to hear such kind comments.

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Review from Brian C (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room, comfortable. Staff excellent, professional and caring. Information, very informative. Security, very secure and safe. I am very pleased with the care Trentham House Care Home gave my wife and I thank you for making her short stay comfy and safe. You are a credit to your profession and I wish you
all well in the future.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Brian, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your wife and brings us much joy to hear such kind comments.

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Review from A H (Daughter-in-law of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for almost eleven months. We are always pleased with the standards of the home. It is clean, cheerful and tidy. The staff are always welcoming and friendly. On our last visit, there was almost an incident involving another resident potentially being violent towards
my mother-in-law. The staff noticed at once and de-escalated it with skill, kindness and compassion towards both parties. I honestly don’t think the standards could be any higher - which when we hear so much about shortages of staff in care homes and problems finding a good one, gives us great comfort. We know she is being very well cared for.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mother-in-law and brings us much joy to hear such kind comments.

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Review from Julie A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken to Trentham House Care Home from the hospital. I was very worried that my dad would not settle and would not like being in a care home, as I had looked after him myself at his home. Unfortunately, this is no longer possible but I am so grateful to everyone at the home as he has settled
in well and says he likes it and is happy there. He is so well looked after and his every need is taken care of, cannot fault anything about the home.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Julie, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your dad and brings us much joy to hear such kind comments.

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Review from Sandra A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would thank the staff and team for looking after my mum whilst she has been in Oak Unit at Trentham House Care Home for excellent service.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Sandra, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It is a pleasure to nurse your mum and brings us much joy to hear such kind comments.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Trentham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Trentham House Care Home is calculated as follows: ( (286 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trentham House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Janet

Janet Beech

Job Title: Care Home Manager

Joined: 2018

Janet has over 40 years of experience as a registered nurse and started working for the NHS in 1978. She managed a staff team of 120 in the areas of clinical hub, end-of-life, advanced nurse practitioners, rehabilitation support workers and learning disability services, servingThe adult residents of North Staffordshire.


As a collaborative communicator, she is focused on building rapport with patients and families and promoting cooperation between internal and external providers to drive positive change and comprehensive treatment programs.


Janet effectively allocates staff and resources to implement healthcare strategies, providing for the care, welfare, and safety of all patients at the highest possible standards.

Teresa

Teresa Moore

Job Title: Care Home Manager

Joined: 2018

I have over 37 years of working experience with all ages of adults from the acute setting, the community care setting. Also, I have over 10 years care home experience at management level within the company. Extensive experience in various community care setting overseeing clinical needs for the local population. Within my roles I have worked in partnership with other professionals e.g., Health and the Local Authority.
I pride myself on effective and excellent communication skills. I have completed a leadership degree module and I pride myself on the leadership qualities.
I have the ability to work in a way which reflects the care home ethos. The ability to develop and promote positive working relationships with the individual’s being supported at Trentham House.

Tim

Tim Beech

Job Title: Deputy Manager

Joined: 2018

Deputy Manager

Joanna

Joanna Timperley

Job Title: Personal Assistant to the management Team / Welfare Lead

Joined: 2015

Personal Assistant to the Management Team

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