Trentham House Care Home

Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
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9.9 93 Reviews
  • Trentham House Care Home, Stoke-on-Trent
Welcome to Trentham House Care Home – where comfort, care, and community come together.

Nestled within four acres of landscaped gardens in Stoke-on-Trent, Trentham House blends the charm of a 1930s building with modern comfort and thoughtful renovation. Surrounded by mature trees, sweeping lawns, and peaceful seating areas, the grounds provide a tranquil setting for leisurely walks, fresh air, and quiet reflection throughout the year.

Trentham House Care Home offers a wide range of support including residential, dementia, respite, and convalescence care. Whether for a short stay or long-term living, each resident receives tailored support designed to promote dignity, independence, and overall wellbeing.

Daily life at Trentham House is both fulfilling and engaging. Residents enjoy freshly prepared, nutritious meals designed around individual preferences, as well as a varied programme of activities. From music and arts, to gentle exercise, themed events, and entertainment, there are opportunities for social connection and enjoyment every day. For quieter moments, cosy lounges and peaceful corners provide space for reading, conversation, or simple relaxation.

Compassionate staff members are present 24 hours a day, providing reassurance and professional care to meet evolving needs. Families are encouraged to remain closely involved, with opportunities to join activities, enjoy the gardens, or spend quality time together in a welcoming environment.

Trentham House Care Home is more than a place to live – it is a community where comfort, companionship, and dignity are at the heart of everyday life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1508 – £1508
  • Self-Funded Residential Dementia Care: £1508 – £1508
  • Self-Funded Nursing Care: £1508 – £1508
  • Self-Funded Nursing Dementia Care: £1508 – £1508

These prices are only a guideline, please contact Trentham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janet Beech and Teresa Moore (Joint Care Home Managers)

Local Authority / Social Services

Admission Criteria

  • Council, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Trentham House Care Home Reviews (93)

Total of 93, showing 61-80
9.9

Trentham House Care Home has a Review Score of 9.9 (9.858) out of 10, based on 29 reviews in the last 2 years. Over all time Trentham House Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 3
  • 1
  • 0

Date Published

93
10
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64

Review from Paul E (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Trentham House isn't the most luxurious care home, but it certainly does what it says on the tin and I can't praise highly enough the wonderful team there. My mum was transferred to Trentham House at the end of August. On the day she arrived, she was unhappy and feeling abandoned, but thanks to the
kindness and care of an agency nurse, she immediately started to feel better. Mum settled in well and slowly improved, but in mid-September, her health took a turn for the worse and we knew she was dying. The kindness and care given in her last weeks and days was wonderful. We had regular updates, nothing but helpfulness when we came to visit and as we lived 20 miles away, and weren't able to be with her when she finally passed, one of the team was with her. When we arrived, her room had been turned into a peaceful shrine to share our last moments with her, with soft classical music playing. We will be forever grateful to all the staff.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for your lovely review.Our Staff and Management really appreciate it.

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Review from M E (Niece of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and helpful. The food is excellent. The home is very clean. My aunt's clothes are well looked after. Overall we are very pleased.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for your lovely review. Our Staff and Management really appreciate it.

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Review from George R (Respite Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Trentham House to recover from spinal surgery, obviously, this was a completely new experience, but I shouldn't have had any concerns as I was made very welcome. All the staff have been kind and attentive to my not inconsiderable needs. I was, for some time, not very mobile but with their
care and consideration, my condition has vastly improved. I expect to be allowed home in the next few days.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review our Staff and Management really appreciate it.

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Review from D R (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, compassion and personal attention. Mum is well looked after at her greatest time of need. Thank you.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, our team really appreciate it.

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Review from Janet D (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Trentham House after spending 4 weeks in hospital and 7 weeks in another nursing home in an assessment bed. This was a very difficult time for my Dad, my mum and myself to adjust to. He just didn't settle in the hospital or the assessment bed at all and missed us so much. Now
he is in Trentham, he is a different person, he loves his room (which is so lovely, very clean, very spacious and has its own large bathroom) we all couldn't thank the staff enough for all the care they give to my dad. Their patience and their time to sit and talk to Dad. They have made every effort possible to make my dad's life more comfortable and relaxed. The staff are second to none and have made this difficult time for us so much easier to cope with especially my elderly mum who they talk to on the phone every day and keep her updated with how Dad is. We both can't thank Trentham enough for everything they do and nothing is too much trouble for them.

Reply from James Twigge, Director at Trentham House Care Home

Thank you very much for a lovely review, we really appreciate it.

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Review from Janet V (Stepdaughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-Mother was in the home for about 18 months, during which time she was cared for by a very friendly, loving dedicated staff. The home was very clean (no odours), offered a good choice of food and there was always a pleasant atmosphere. I felt she was safe and we will never be able to thank them
enough for what they did.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for this lovely review we really appreciate it.

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Review from Catherine W (Great-Niece of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most grateful for the care given to my great-aunt during the last weeks of her life. It was very good, humane and done with respect. I am also grateful for the support received personally by the nurse in charge. Not being in the UK in this difficult situation was not easy, but the warm exchanges
we had made all the differences and helped me a lot. Thank you again. And yes I will no doubt recommend Trentham House Care Home.

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Review from Kerry C (Respite Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Trentham House for respite and during my stay, I have been made to feel very safe and comfortable by all members of staff who give 100% with their care. The home is very clean and the food is made fresh daily.
I would certainly recommend this home and would definitely return.

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Review from F S (Cousin of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were highly delighted with the care and attention which our relative received whilst staying at Trentham House Care Home, all the staff were so helpful and friendly.
Thank you.

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Review from P P (Daughter of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family found all the staff very helpful at a very difficult time.

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Review from A F (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered from dementia and cancer and came to a stage where she needed to reside at Trentham Care Home. In a very short time of her arriving the staff made every effort to accommodate her needs and our wishes for her. They were beyond kind to her and to us. Especially in her last days, they
all treated her with extreme dignity and care. I shall always be very grateful for that, as I know would she. Thank you.

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Review from Gillian A (Sister of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since February 2019, my sister has needed 24-hour nursing care. After searching the Stoke on Trent area extensively and not finding a suitable home (for various reasons), thank goodness I found Trentham House Care Home which provides excellent care, is spotlessly clean with no unpleasant odours. Myself
and my sisters' family visit daily so I can say that all staff and carers are all very caring, very professional and they take each individuals personalities and needs into account when looking after the residents. The residents are treated with dignity, empathy and patience. Support and encouragement is provided where and when necessary. Whatever I have requested for my sisters care, in addition to the daily routine care, the home has done their utmost to meet that request. Whenever I leave my sister, I feel reassured that she will be looked after well. The food is of an excellent standard too. I can honestly recommend Trentham Care Home.

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Review from I R (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was given good quality care. Myself and the family were met with kindness, sympathy and advice at all times which was much appreciated at a sad and difficult time for us.

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Review from S B (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother went into the home, she was treated in the most caring way possible, starting with the lady who cooked fresh food on day one, progressing through all the staff who dealt with her over the weeks until her death. Total cleanliness, care, understanding, and at the end, so much
dignity was evident.
Thank you, Trentham House staff.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, we really appreciate it.

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Review from Stein D (Son of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old mother died very recently, having been under care at Trentham House Care Home, near Stoke.
I can only say that I am so pleased that her last days were spent at Trentham House as the care, respect, understanding and treatment they gave to her was second to none, and I am just so grateful
for the kind and professional way that the staff and management did everything possible to make my mother's last days as comfortable as possible.
The staff here are very good people as well as being excellent at their jobs. I found their concern and understanding made me feel very supported in a situation that we all know is coming, but we dread at the same time.
The care home is always kept very clean and fresh, and meals are varied, generous portions, and excellent, nutritious quality.
I can't, in fairness, comment on the recreational activities at the care home as my mother did not partake in any of them.
So to sum up my opinion, excellent Nursing Care Home ...no doubt about it.

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Review from Martin R (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently a resident at Trentham House Care Home and the standard of care that she received was absolutely first class.
All members of staff are totally dedicated and they are always prepared to go the extra mile, to meet the needs of the residents.
The facilities are excellent and cleanliness
and hygiene are maintained to the highest standards.

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Review from Leonard Douglas R (Son of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went to Trentham House Care Home for end of life care. I could not have wished for better care anywhere in the city. Management and staff were first class. The food was good enough for any restaurant. Mum commented on how comfy her bed was, the room was spotless, clean and always smelled nice.

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Review from Josephine H (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident at New Park (Trentham House Care Home) and has settled into life there. It's a homely, warm and caring home. The staff are very caring and attentive. This care home is now my mum's home and I feel comfortable visiting her there, making drinks, helping myself to
biscuits - home from home. I can now enjoy my mum instead of worrying if she is OK.

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Review from Peter L (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I believe my mother is well cared for by the staff at New Park - my main concern at the present time, is that there hasn't been enough activities/therapies for my mum or other residents to take their minds off monotony. The TV is their only diversion. A new activity coordinator has been appointed but
three days a week only. Staff are pressed but dedicated and kind, mostly being sat in a chair a lot is not good however!
If people had more to do, it would be a great improvement.

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Review from Dave B (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mum became a resident myself and family have been extremely happy with the care given. The home has always been clean. The food is of a very high standard. I would recommend to anyone that their relatives would be looked after to very high standard. Now the troubles are behind
them I look forward to the numbers of residents rising and my family will do whatever is in our power to help this happen.
A big thanks to all the staff at New Park House.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Trentham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Trentham House Care Home is calculated as follows: ( (286 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trentham House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Janet

Janet Beech

Job Title: Care Home Manager

Joined: 2018

Janet has over 40 years of experience as a registered nurse and started working for the NHS in 1978. She managed a staff team of 120 in the areas of clinical hub, end-of-life, advanced nurse practitioners, rehabilitation support workers and learning disability services, servingThe adult residents of North Staffordshire.


As a collaborative communicator, she is focused on building rapport with patients and families and promoting cooperation between internal and external providers to drive positive change and comprehensive treatment programs.


Janet effectively allocates staff and resources to implement healthcare strategies, providing for the care, welfare, and safety of all patients at the highest possible standards.

Teresa

Teresa Moore

Job Title: Care Home Manager

Joined: 2018

I have over 37 years of working experience with all ages of adults from the acute setting, the community care setting. Also, I have over 10 years care home experience at management level within the company. Extensive experience in various community care setting overseeing clinical needs for the local population. Within my roles I have worked in partnership with other professionals e.g., Health and the Local Authority.
I pride myself on effective and excellent communication skills. I have completed a leadership degree module and I pride myself on the leadership qualities.
I have the ability to work in a way which reflects the care home ethos. The ability to develop and promote positive working relationships with the individual’s being supported at Trentham House.

Tim

Tim Beech

Job Title: Deputy Manager

Joined: 2018

Deputy Manager

Joanna

Joanna Timperley

Job Title: Personal Assistant to the management Team / Welfare Lead

Joined: 2015

Personal Assistant to the Management Team

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