Trentham House Care Home

My husband has been in Trentham House Care Home for almost four weeks. I will be honest and say I was hesitant about his stay for assessment. I don't know why I worried - the staff are amazing. They make you feel like family - caring and considerate at all times and nothing is too much trouble.

Most of the ground staff were good in the care they showed and assistance to my father. The main issue that I found was that in talking to higher levels of staff, there was no evidence of assessments carried out, such as being able to do various functions on his own, as this would be required to return home. There were far too many departments involved in any section of care and assessment but these did not come together. It took me 5 weeks to get blood pressure to be recorded as this was a recent medical condition. I do have evidence of records made by the home that are clearly incorrect or not timely recorded. Finally, he has been at home now for over three weeks and despite leaving a list and being contacted to collect, which turned out to be incorrect, he is still waiting for some of his own clothes to be returned.

My Dad has just come into the care home. First impressions are good. The staff and manager took the time to talk to me about Dad and his needs and wishes.

My visit to a friend was a reassuring experience. I was welcomed by friendly staff and shown to the residents' room. The overall feeling was of a clean, caring and well-staffed care home. When I asked about my friend's care my questions were answered clearly and with compassion. I am so pleased he is being cared for at Trentham House. Thank you.

Trentham care home is ideally situated with lovely outside areas. The ensuite room is a good size with nice furniture. The room is, however, looking a little worn and could do with basic painting and decorating. The permanent staff are professional, helpful and friendly. The family are contacted with updates on Mum and if she is injured or sick. We don't think the food is always appropriate for the elderly.

Mum was admitted to Trentham House care home at the start of the first lockdown (pandemic). The family couldn't accompany Mum - I stood on the drive of the care home to wave to her in the ambulance. Mum was confused and felt abandoned by her family. I worried so much, it was heartbreaking. The staff made Mum welcome immediately, putting her at ease, facilitating phone contact and later, pod contact, during the lockdown. Since I've visited inside, I cannot praise the staff enough for their dedication, hard work under extreme circumstances, attention to detail, care, nursing care and activities.

My mum was transferred from hospital to Trentham House. I was so impressed on my arrival, at the security and cleanliness, which is foremost when visitors arrive. The room, food and care Mum is receiving is excellent. I have total peace of mind that she is residing there, as I live over 100 miles away. The staff were welcoming and interested in Mum's situation and care. Mum is very contented.

My wife transferred to Trentham House Care Home in October 2020 and I have nothing but praise and admiration for the staff albeit through covid and periods of no visiting. I visit mostly around lunchtime and the food always looks appetising with choices for those able to make it. The puddings in particular seem popular with most of the residents. My wife was often aggressive and agitated in her previous care home but since being at Trentham House Care Home has settled into a contented mode and although she is unable to express her feelings she seems happy. I have no doubt this is due to the care of the staff and the way they deal with issues. If I do have any issues it is easy to raise them and they are always dealt with in a professional manner. I don’t get to see much of the activities but do know that there are regular events with entertainers etc for those that want it. I suppose they could always do more and I would like them to be taken outdoors more, good for them and enjoyable too. Overall very happy.

My mum spent 18 months at Trentham House Care Home and passed away here (as was our wishes) on the 12th June 2022. We as a family (heartbroken) couldn't have asked for better care for our beautiful wonderful mum. The staff were amazing throughout our journey of Mum's terrible dementia so very supportive and respectful every step of the way, up to her last seconds and beyond. We are so very very grateful to every member of staff. We had a much easier journey because of Trentham House Care Home. So a million thanks to you all.

The fact our Mum has been a resident since 2019, is a testament to the excellent care Trentham house provides, we wouldn’t want her to be anywhere else. There is a real family feel around the home, I see that, particularly in Beech unit where my Mum lives. The staff treat the residents as individuals, they take the time to get to know them and learn their particular traits. Nursing and care levels are excellent which is important but so is the dignity and respect the residents are treated with. If we have had any issues, we have always found an open door and a listening ear in the unit or management office. Dementia is a complex and difficult journey for all involved to navigate, but with the expert help, support and a fair amount of tears mixed with an equal amount of laughter at times, our Mum is very well cared for and we feel fully supported by all the staff. Thank you to all the wonderful, professional staff you deserve much more recognition than you get.

My husband was taken to Trentham House from the hospital. I was surprised by how quickly he settled and how quickly he began to improve. Since coming home, he has said what a nice place it was. I can't thank them enough.

Trentham House isn't the most luxurious care home, but it certainly does what it says on the tin and I can't praise highly enough the wonderful team there. My mum was transferred to Trentham House at the end of August. On the day she arrived, she was unhappy and feeling abandoned, but thanks to the kindness and care of an agency nurse, she immediately started to feel better. Mum settled in well and slowly improved, but in mid-September, her health took a turn for the worse and we knew she was dying. The kindness and care given in her last weeks and days was wonderful. We had regular updates, nothing but helpfulness when we came to visit and as we lived 20 miles away, and weren't able to be with her when she finally passed, one of the team was with her. When we arrived, her room had been turned into a peaceful shrine to share our last moments with her, with soft classical music playing. We will be forever grateful to all the staff.

The staff are caring and helpful. The food is excellent. The home is very clean. My aunt's clothes are well looked after. Overall we are very pleased.

I arrived at Trentham House to recover from spinal surgery, obviously, this was a completely new experience, but I shouldn't have had any concerns as I was made very welcome. All the staff have been kind and attentive to my not inconsiderable needs. I was, for some time, not very mobile but with their care and consideration, my condition has vastly improved. I expect to be allowed home in the next few days.

Kindness, compassion and personal attention. Mum is well looked after at her greatest time of need. Thank you.

My Dad was transferred to Trentham House after spending 4 weeks in hospital and 7 weeks in another nursing home in an assessment bed. This was a very difficult time for my Dad, my mum and myself to adjust to. He just didn't settle in the hospital or the assessment bed at all and missed us so much. Now he is in Trentham, he is a different person, he loves his room (which is so lovely, very clean, very spacious and has its own large bathroom) we all couldn't thank the staff enough for all the care they give to my dad. Their patience and their time to sit and talk to Dad. They have made every effort possible to make my dad's life more comfortable and relaxed. The staff are second to none and have made this difficult time for us so much easier to cope with especially my elderly mum who they talk to on the phone every day and keep her updated with how Dad is. We both can't thank Trentham enough for everything they do and nothing is too much trouble for them.

My Step-Mother was in the home for about 18 months, during which time she was cared for by a very friendly, loving dedicated staff. The home was very clean (no odours), offered a good choice of food and there was always a pleasant atmosphere. I felt she was safe and we will never be able to thank them enough for what they did.

I am most grateful for the care given to my great-aunt during the last weeks of her life. It was very good, humane and done with respect. I am also grateful for the support received personally by the nurse in charge. Not being in the UK in this difficult situation was not easy, but the warm exchanges we had made all the differences and helped me a lot. Thank you again. And yes I will no doubt recommend Trentham House Care Home.

I would certainly recommend this home and would definitely return.

Thank you.