Trentham House Care Home

Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
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9.9 93 Reviews
  • Trentham House Care Home, Stoke-on-Trent
Welcome to Trentham House Care Home – where comfort, care, and community come together.

Nestled within four acres of landscaped gardens in Stoke-on-Trent, Trentham House blends the charm of a 1930s building with modern comfort and thoughtful renovation. Surrounded by mature trees, sweeping lawns, and peaceful seating areas, the grounds provide a tranquil setting for leisurely walks, fresh air, and quiet reflection throughout the year.

Trentham House Care Home offers a wide range of support including residential, dementia, respite, and convalescence care. Whether for a short stay or long-term living, each resident receives tailored support designed to promote dignity, independence, and overall wellbeing.

Daily life at Trentham House is both fulfilling and engaging. Residents enjoy freshly prepared, nutritious meals designed around individual preferences, as well as a varied programme of activities. From music and arts, to gentle exercise, themed events, and entertainment, there are opportunities for social connection and enjoyment every day. For quieter moments, cosy lounges and peaceful corners provide space for reading, conversation, or simple relaxation.

Compassionate staff members are present 24 hours a day, providing reassurance and professional care to meet evolving needs. Families are encouraged to remain closely involved, with opportunities to join activities, enjoy the gardens, or spend quality time together in a welcoming environment.

Trentham House Care Home is more than a place to live – it is a community where comfort, companionship, and dignity are at the heart of everyday life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1508 – £1508
  • Self-Funded Residential Dementia Care: £1508 – £1508
  • Self-Funded Nursing Care: £1508 – £1508
  • Self-Funded Nursing Dementia Care: £1508 – £1508

These prices are only a guideline, please contact Trentham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janet Beech and Teresa Moore (Joint Care Home Managers)

Local Authority / Social Services

Admission Criteria

  • Council, CHC and Self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Trentham House Care Home Reviews (93)

Total of 93, showing 41-60
9.9

Trentham House Care Home has a Review Score of 9.9 (9.858) out of 10, based on 29 reviews in the last 2 years. Over all time Trentham House Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 3
  • 1
  • 0

Date Published

93
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29
64

Review from Stephen M (Friend of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted at the end of his life, and we knew he did not have long left. Your staff helped to make his final house compassionate and dignified. Although he was not with you for long, your staff were first class.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much, Stephen, for your lovely review. We do really appreciate your time to complete the review, as it does help us here at Trentham House to continue to provide high standards of care and support. It was a pleasure to nurse your friend and brings us much joy to hear such kind comments.

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Review from Barbara B (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2021 Trentham House Care Home provided end-of-life care for my late brother-in-law. I was so impressed with everything about the care they provided that when the time came to choose a nursing home for my parents it was a simple decision. As an ex-nurse I've had experience working in various care
homes and I can honestly say that the way Mum and Dad have been looked after is absolutely outstanding. The home is spotless, very well equipped and feels like a home from home with lots of personal touches but what makes it so special is the staff. It's not just the wonderful care staff but everyone from the managers to the laundry staff nothing is too much trouble and everyone goes the extra mile.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Maureen B (Respite Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Trentham House Care Home over the last three months has been really good. The staff have looked after me well and I have felt safe and supported in my recovery. The physios have been very helpful, I required a piece of special equipment to enable me to go home which was done. Activity
options were good and I now have a new craft hobby. Definitely recommend this care home.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from D M (Friend of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a friend of the resident and Trentham House Care Home for twenty years. Since she has lived at Trentham House, I have been a visitor to see her. I have been very impressed with the courtesy and care of the staff towards me when I visit (often with our dog). I find the staff very helpful
and kind. My friend loves being at Trentham House and feels very cared for and safe in her room and within the environment. It is always a pleasure to visit her.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from D G (Grandson of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparent is happy here. They enjoy days filled with engagement with the staff and other residents, enjoying simple activities like watching television either in their room or in the lounge or more involved planned activities such as bringing in musicians, playing bingo, enjoying arts and crafts
and much more. Furthermore, they enjoy excellent hearty meals, catering to each resident's individual needs and preferences.
The activities manager is wonderful and always looking to bring more fun to the residents' lives.
Much can be said for the rest of the staff. They are kind, compassionate, skilled and hardworking and dedicated to the betterment of my grandparent's life.
They care not only for the resident, with whom they work every day, but they also attend to you, whether you are family or friends, with massive importance, through whatever journey you are going through. The emotional support and care given by the staff have bolstered my family through difficult times.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Julie P (Mother-in-law of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cared for my mother-in-law for a few years but the last 8 months have been very difficult. I was with her daily for hours so was hard for me to let go but it has been the best thing for her. She's thriving in there, with no worrying about falling, cooking etc. The staff really are so lovely and very
caring. She's never been so friendly with other ladies we couldn't be happier. Thank you.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from A J (Husband of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was happy at Trentham House. The carers were very friendly towards her and dealt promptly with various health issues as they arose. She participated in many activities, including visits to a local pub (she had to be pushed there in a wheelchair). Her room was kept very nice and clean, her laundry
was well processed. Visitors were always welcomed.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review. We do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Yvonne Y (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been disappointed with the care provided in the assessment unit over this period. The care staff during the day and the physiotherapists have been good but I have been less than satisfied with the nursing care, particularly in relation to UTI medication which my mother waited for 3-4 days before
receiving. I feel that dressing by the night staff was unacceptable as on several occasions, my mother had no underclothing and on one occasion, no dentures. Regularly, it was difficult to find someone to give information to about my mother and a very long wait for toileting too.

Reply from Teresa Moore, Joint Care Manager at Trentham House Care Home

Thank you, whilst your mum was with us here on an assessment bed, she had 2 UTIs. First UTI was identified on 12/09/22 we contacted the GP, we sent an MSU to the hospital. The antibiotics were prescribed on the 13/9/22. The second UTI was identified on the 22/9/22 when we contacted the GP they requested a further MSU to be sent to the hospital which was completed. This process can take up to 72 hours or longer. The GP prescribed antibiotics on the 26.9.22. Looking into the dressing of your mum by the night staff we dealt with this as soon as you identified the concern. All staff had supervision, NOK were informed and a full apology was given via a telephone call by our trained member of the team. We have an open door policy and there are posters and leaflets around the home for relatives to discuss any concerns with trained staff or managers within Trentham House which was not accessed by the NOK.

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Review from Ann G (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Trentham House for six months. He is cared for with compassion, empathy and he is quite content. The management, owner, care and support staff (our extended family) are always very professional, helpful, cheerful, always approachable and sincere. The private rooms are equipped
for all Dad's needs and as his health has changed, they source new equipment to help. Let the good work continue. I've visited many homes in the past and Trentham House is a cut above the rest.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the reviews as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from J E (Wife of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Trentham House Care Home for almost four weeks. I will be honest and say I was hesitant about his stay for assessment. I don't know why I worried - the staff are amazing. They make you feel like family - caring and considerate at all times and nothing is too much trouble.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Phil L (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has recently been admitted to Trentham House as an assessment bed patient. A few issues were raised that I would like to make below -
Most of the ground staff were good in the care they showed and assistance to my father. The main issue that I found was that in talking to higher levels of
staff, there was no evidence of assessments carried out, such as being able to do various functions on his own, as this would be required to return home. There were far too many departments involved in any section of care and assessment but these did not come together. It took me 5 weeks to get blood pressure to be recorded as this was a recent medical condition. I do have evidence of records made by the home that are clearly incorrect or not timely recorded. Finally, he has been at home now for over three weeks and despite leaving a list and being contacted to collect, which turned out to be incorrect, he is still waiting for some of his own clothes to be returned.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you for your kind words regarding our care staff, we pride ourselves on high standards of care and we will pass this onto the care staff. In regards to the trained staff, your dad was on a Discharge to assess unit. This means that there are multiple professionals supporting your dad, here at Trentham House we assess the activities of daily living with the therapy team so your dad can reach his potential. In regards to his blood pressure, there was no instruction given to the home on the hospital letter from the hospital Drs. Therefore, as a home, we had no evidence to complete this need. However, once you brought this to our attention this was implemented. During your dad's stay with us he was assessed and reviewed by our GP and his medical needs were identified and were acted and treated on. In regards to the misplaced items, please contact the managers who will look into this for you.

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Review from R H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has just come into the care home. First impressions are good. The staff and manager took the time to talk to me about Dad and his needs and wishes.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from Alec W (Friend of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to a friend was a reassuring experience. I was welcomed by friendly staff and shown to the residents' room. The overall feeling was of a clean, caring and well-staffed care home. When I asked about my friend's care my questions were answered clearly and with compassion. I am so pleased he is
being cared for at Trentham House. Thank you.

Reply from Teresa Moore, Care Manager at Trentham House Care Home

Thank you so much for your lovely review, we do really appreciate your time to complete the review as it does help us, here at Trentham House, to continue to provide high standards of care and support.

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Review from J M (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Trentham care home is ideally situated with lovely outside areas. The ensuite room is a good size with nice furniture. The room is, however, looking a little worn and could do with basic painting and decorating. The permanent staff are professional, helpful and friendly. The family are contacted with
updates on Mum and if she is injured or sick. We don't think the food is always appropriate for the elderly.

Reply from Teresa Moore, Home Manager at Trentham House Care Home

Trentham House is really pleased you enjoy the outdoor area whilst visiting your mum. We will feedback on your kind comments about the care staff which is greatly appreciated. We will also speak to the catering manager to liaise with you and your mum about your mum's preferences. Thank you so much for your comments and constructive criticism. We will now prioritise your mum's room on the refurbishing schedule.

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Review from Lynn H (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Trentham House care home at the start of the first lockdown (pandemic). The family couldn't accompany Mum - I stood on the drive of the care home to wave to her in the ambulance. Mum was confused and felt abandoned by her family. I worried so much, it was heartbreaking. The staff
made Mum welcome immediately, putting her at ease, facilitating phone contact and later, pod contact, during the lockdown. Since I've visited inside, I cannot praise the staff enough for their dedication, hard work under extreme circumstances, attention to detail, care, nursing care and activities.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you Lynn for your review, I will pass this on to the staff.

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Review from Maxine C (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from hospital to Trentham House. I was so impressed on my arrival, at the security and cleanliness, which is foremost when visitors arrive. The room, food and care Mum is receiving is excellent. I have total peace of mind that she is residing there, as I live over 100 miles away.
The staff were welcoming and interested in Mum's situation and care. Mum is very contented.

Reply from Tim Beech, Deputy Manager at Trentham House Care Home

Thank you so much for this lovely review, we will pass on your kind words to our staff members.

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Review from Frank B (Husband of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife transferred to Trentham House Care Home in October 2020 and I have nothing but praise and admiration for the staff albeit through covid and periods of no visiting. I visit mostly around lunchtime and the food always looks appetising with choices for those able to make it. The puddings in particular
seem popular with most of the residents. My wife was often aggressive and agitated in her previous care home but since being at Trentham House Care Home has settled into a contented mode and although she is unable to express her feelings she seems happy. I have no doubt this is due to the care of the staff and the way they deal with issues. If I do have any issues it is easy to raise them and they are always dealt with in a professional manner. I don’t get to see much of the activities but do know that there are regular events with entertainers etc for those that want it. I suppose they could always do more and I would like them to be taken outdoors more, good for them and enjoyable too. Overall very happy.

Reply from James Twigge, Director at Trentham House Care Home

Thank you for such a lovely review, our team really appreciates it.

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Review from Lesley F (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 18 months at Trentham House Care Home and passed away here (as was our wishes) on the 12th June 2022. We as a family (heartbroken) couldn't have asked for better care for our beautiful wonderful mum. The staff were amazing throughout our journey of Mum's terrible dementia so very supportive
and respectful every step of the way, up to her last seconds and beyond. We are so very very grateful to every member of staff. We had a much easier journey because of Trentham House Care Home. So a million thanks to you all.

Reply from James Twigge, Director at Trentham House Care Home

Thank you so much for this lovely review, we will pass your review on to the team.

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Review from L H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact our Mum has been a resident since 2019, is a testament to the excellent care Trentham house provides, we wouldn’t want her to be anywhere else. There is a real family feel around the home, I see that, particularly in Beech unit where my Mum lives. The staff treat the residents as individuals,
they take the time to get to know them and learn their particular traits. Nursing and care levels are excellent which is important but so is the dignity and respect the residents are treated with. If we have had any issues, we have always found an open door and a listening ear in the unit or management office. Dementia is a complex and difficult journey for all involved to navigate, but with the expert help, support and a fair amount of tears mixed with an equal amount of laughter at times, our Mum is very well cared for and we feel fully supported by all the staff. Thank you to all the wonderful, professional staff you deserve much more recognition than you get.

Reply from James Twigge, Director at Trentham House Care Home

Thank you so much for this lovely review, we will pass on your kind words to our staff members.

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Review from Pauline T (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Trentham House from the hospital. I was surprised by how quickly he settled and how quickly he began to improve. Since coming home, he has said what a nice place it was. I can't thank them enough.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Trentham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Trentham House Care Home is calculated as follows: ( (286 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trentham House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Janet

Janet Beech

Job Title: Care Home Manager

Joined: 2018

Janet has over 40 years of experience as a registered nurse and started working for the NHS in 1978. She managed a staff team of 120 in the areas of clinical hub, end-of-life, advanced nurse practitioners, rehabilitation support workers and learning disability services, servingThe adult residents of North Staffordshire.


As a collaborative communicator, she is focused on building rapport with patients and families and promoting cooperation between internal and external providers to drive positive change and comprehensive treatment programs.


Janet effectively allocates staff and resources to implement healthcare strategies, providing for the care, welfare, and safety of all patients at the highest possible standards.

Teresa

Teresa Moore

Job Title: Care Home Manager

Joined: 2018

I have over 37 years of working experience with all ages of adults from the acute setting, the community care setting. Also, I have over 10 years care home experience at management level within the company. Extensive experience in various community care setting overseeing clinical needs for the local population. Within my roles I have worked in partnership with other professionals e.g., Health and the Local Authority.
I pride myself on effective and excellent communication skills. I have completed a leadership degree module and I pride myself on the leadership qualities.
I have the ability to work in a way which reflects the care home ethos. The ability to develop and promote positive working relationships with the individual’s being supported at Trentham House.

Tim

Tim Beech

Job Title: Deputy Manager

Joined: 2018

Deputy Manager

Joanna

Joanna Timperley

Job Title: Personal Assistant to the management Team / Welfare Lead

Joined: 2015

Personal Assistant to the Management Team

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