Trentham House Care Home

Whenever I visit, I’m always made welcome and I see the banter that Mum shares with the staff.

My mum came to Trentham House Care Home after a hospital stay. We went to the unit and the staff who greeted us were so welcoming and friendly and we felt so at ease with the compassion and friendliness that was shown. All of the staff do an excellent job and go above and beyond and nothing is too much trouble. It gives me such great ease to know that my mum is so well looked after and she is so happy. The rooms and grounds are excellent and well looked after too. I really couldn't ask for anything better for my mum. Thank you all.

My words cannot express my thanks for how they looked after him during his end-of-life care and how they supported me.

Everyone at Trentham House Care Home is always friendly and helpful. My wife is happy there. A large number of staff is reassuring.

Home staff are always very friendly and helpful. Staff keep me updated on Mum and her care. The home and gardens are always clean, tidy and well-presented. Nothing is too much trouble for the staff.

A pleasure to see Mum engaging with staff and other residents and hearing about activities they have been involved with and enjoyed.

Oak unit staff were fantastic all the time she was there. The events girls went over and above their roles. Credit where credits are due. A massive thank you again.

Room, comfortable. Staff excellent, professional and caring. Information, very informative. Security, very secure and safe. I am very pleased with the care Trentham House Care Home gave my wife and I thank you for making her short stay comfy and safe. You are a credit to your profession and I wish you all well in the future.

My mother-in-law has been a resident for almost eleven months. We are always pleased with the standards of the home. It is clean, cheerful and tidy. The staff are always welcoming and friendly. On our last visit, there was almost an incident involving another resident potentially being violent towards my mother-in-law. The staff noticed at once and de-escalated it with skill, kindness and compassion towards both parties. I honestly don’t think the standards could be any higher - which when we hear so much about shortages of staff in care homes and problems finding a good one, gives us great comfort. We know she is being very well cared for.

My dad was taken to Trentham House Care Home from the hospital. I was very worried that my dad would not settle and would not like being in a care home, as I had looked after him myself at his home. Unfortunately, this is no longer possible but I am so grateful to everyone at the home as he has settled in well and says he likes it and is happy there. He is so well looked after and his every need is taken care of, cannot fault anything about the home.

We would thank the staff and team for looking after my mum whilst she has been in Oak Unit at Trentham House Care Home for excellent service.

My friend was admitted at the end of his life, and we knew he did not have long left. Your staff helped to make his final house compassionate and dignified. Although he was not with you for long, your staff were first class.

In 2021 Trentham House Care Home provided end-of-life care for my late brother-in-law. I was so impressed with everything about the care they provided that when the time came to choose a nursing home for my parents it was a simple decision. As an ex-nurse I've had experience working in various care homes and I can honestly say that the way Mum and Dad have been looked after is absolutely outstanding. The home is spotless, very well equipped and feels like a home from home with lots of personal touches but what makes it so special is the staff. It's not just the wonderful care staff but everyone from the managers to the laundry staff nothing is too much trouble and everyone goes the extra mile.

My experience of Trentham House Care Home over the last three months has been really good. The staff have looked after me well and I have felt safe and supported in my recovery. The physios have been very helpful, I required a piece of special equipment to enable me to go home which was done. Activity options were good and I now have a new craft hobby. Definitely recommend this care home.

I have been a friend of the resident and Trentham House Care Home for twenty years. Since she has lived at Trentham House, I have been a visitor to see her. I have been very impressed with the courtesy and care of the staff towards me when I visit (often with our dog). I find the staff very helpful and kind. My friend loves being at Trentham House and feels very cared for and safe in her room and within the environment. It is always a pleasure to visit her.

They care not only for the resident, with whom they work every day, but they also attend to you, whether you are family or friends, with massive importance, through whatever journey you are going through. The emotional support and care given by the staff have bolstered my family through difficult times.

I cared for my mother-in-law for a few years but the last 8 months have been very difficult. I was with her daily for hours so was hard for me to let go but it has been the best thing for her. She's thriving in there, with no worrying about falling, cooking etc. The staff really are so lovely and very caring. She's never been so friendly with other ladies we couldn't be happier. Thank you.

My wife was happy at Trentham House. The carers were very friendly towards her and dealt promptly with various health issues as they arose. She participated in many activities, including visits to a local pub (she had to be pushed there in a wheelchair). Her room was kept very nice and clean, her laundry was well processed. Visitors were always welcomed.

I have been disappointed with the care provided in the assessment unit over this period. The care staff during the day and the physiotherapists have been good but I have been less than satisfied with the nursing care, particularly in relation to UTI medication which my mother waited for 3-4 days before receiving. I feel that dressing by the night staff was unacceptable as on several occasions, my mother had no underclothing and on one occasion, no dentures. Regularly, it was difficult to find someone to give information to about my mother and a very long wait for toileting too.

Dad has been a resident at Trentham House for six months. He is cared for with compassion, empathy and he is quite content. The management, owner, care and support staff (our extended family) are always very professional, helpful, cheerful, always approachable and sincere. The private rooms are equipped for all Dad's needs and as his health has changed, they source new equipment to help. Let the good work continue. I've visited many homes in the past and Trentham House is a cut above the rest.