Barchester Cubbington Mill Care Home

Lovely staff, well organised and kind

Firstly it's the staff that make Cubbington Mill, we can't praise them enough! Our mum was looked after so well we couldn't ask for more. Thank you so much to all the staff for looking after her!

My Father has improved greatly during his stay at Cubbington Mill. From being discharged from hospital, his 10 day stay at this super nursing home has allowed him to heal mentally and physically all due to the lovely environment, and fantastic efforts of the kind staff, all of them. Both Dad, and all of his family can not thank you all enough. Your hard work has been very greatly appreciated.

My Nan lives here and we've been really pleased with the care she receives. The staff are kind, patient and genuinely seem to care about the residents' wellbeing. Communication with family has been good and it's reassuring knowing she's somewhere safe, supported and treated with dignity. Thank you to everyone for everything you do

Occasionally the staff or the equipment (a hoist) are not available when required for my friend's special needs - but generally he can receive the help he needs in good time.

Although Mum's stay with you was short, the professional and caring service she received was exceptional. The cleanliness was kept to a very high standard and staff were always available to help. The dignity and compassion Mum was given far exceeded our expectations

Almost all members of staff, nurses, carers, helpers are 'excellent' - Just one or two members occasionally need more training in 'attitude' and levels of compassionate service - but not a big problem.

I honestly didnt want mum to go into a carehome to start with as I was unsure what to expect, when I could visit etc - now Ive been here most days, I, like mum love it! Its home from home! Mum is so happy here, and safe! She loves the activities, other residents and especially the food! Being able to join her for lunch in the dining room is incredible! I have nothing to worry about! Shes safe, happy and very well settled in (after only 3 weeks) staff are like family and I can come and go as I like, I would 100% reccomend to anyone! Thankyou Cubbington Mill! :)

Most importantly she is happy and content the staff do an amazing job, always going above and beyond.

Any issues that are passed onto me from my parents are received, listened to and dealt with by the management and carers.

Amazing care team, amazing activity coordinator rose always has a smile in her face and there is nothing to big ot small of a request. She helped my auntie enjoy the rest of he remaining days. I am so greatful for all the staff and volunteers.

A great and friendly residential home, the activities are great and the staff are all friendly, helpful and caring. It is helpful that each room has its own toilet and the staff work really hard in the mornings to get everyone washed and dressed.

Lovely care home with kind staff who genuinely care. They have supported my aunt for several years and always treat her with patience and respect. The team keep her comfortable and keep us informed, which gives our family real peace of mind.

Since arriving from a previous home and seeing little improvement she has come on leaps and bounds at the mill due to the dedication of fantastic staff on all levels, the attention to her individual needs has really helped her progress. The nursing home as a whole is exactly that, a homely environment that has a friendly feel while also maintaining high standards, I would also like to mention the food as I think it's really good quality and lots of choices, this is also an area which has improved with my mum as she had little appetite before, being only 67 and also a long term resident we as a family are so pleased to have found this nurturing, homely environment fulfilling all her needs and would recommend wholeheartedly x

My late husband was i Cubbington mill for 6 yrs , when he died I asked if I could be a volunteer. It's a marvellous home to be in. I have seen it from both sides . So caring , friendly lovely, lovely people all round . I love the place .

Nothing is too much trouble for anybody

I went in to visit my friend. The home had a lovely atmosphere and very welcoming vibe. The home in general was very clean. My friend goes to all the activities he can and enjoys it as it's mix of everything.

My father had the pleasure of a respite session here in 2019 and the care, attention and overwhelmingly friendly experience made the decision to move here as a resident, 6 years later, an easy one. The support this week has, once again, been exemplary leaving both my father + myself with peace of mind. It is very comforting to head back overseas knowing my father is extremely happy. To say goodbye this trip was easy, as he was beaming as he said "thank you so much for getting me back here". This is all down to the staff, the surroundings + constant attention to detail.

I can't thank everyone enough for the care, the girls (carers) are fantastic. No Negatives what-so-ever! me and my sister see that everyone is so kind!

I can't explain how anxious I was when I realised my Grandmother needed respite, as soon as I knew that the staff were kind and compassionate. From the moment I rang to enquire and the support I received I know it was the place for us. The assistance with transporting her to the home, with care we received as soon as we arrived put us both at complete ease. Thank you!