April Park Care Home

Curlew Avenue, Eckington, Sheffield S21 4HR

Located in the popular town of Eckington on the Derbyshire and Yorkshire border, April Park is a lovely home which offers residential and residential dementia care.

This small and welcoming home offers several places to relax, dine, exercise, socialise and to be creative. April Park’s sociable communal areas include a lovely, secure landscaped garden and patio, tended by interested residents, and an on-site hairdressing salon. The bright, comfortable bedrooms and living areas are all accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat, plan special occasions and celebrate together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

April Park’s Home Manager will make sure that all residents receive the kindest possible care. The extensively trained team will deliver all the specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Gail Wardle (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 14

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on April Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for April Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for April Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.453 for April Park Care Home is calculated as follows: ( (156 Excellents x 5) + (91 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 274 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for April Park Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 April Park Care Home has a Review Score of 9.5 (9.453) from 23 Reviews


Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend April Park Care Home?

  • Extremely LIKELY
    16
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to April Park Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Mum and dad reside at April Park Care Home. I have asked their opinion and they have both said what a wonderful place it is. All the staff are caring and thoughtful. The only thing missing is a driver for the minibus. This position is most important and should be a priority. All in all, a great place with great staff.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Clare Sheehan, Careline Advisor at April Park Care Home responded to this review on 30 Apr 2018:

Thank you for your kind comments regarding the staff and the Home, we are very pleased to hear that your mother and father are happy here. We are currently waiting for a minibus driver to start which will be as part of a pilot scheme serving a number of homes in the area.

Really good friendly staff, always chatty and tell you about any issues. Very clean. Started to redecorate rooms which is lovely for residents. Any problems we have and raise are dealt with immediately. Always offer to help, even getting nan into car and things and keep her food for when she gets back.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Although no one wants to be in a care home if you have to be in one this is one of the better ones. The rooms are very nice. Staff are very friendly and look as though they really care about the residents. Meals are very good.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I always feel safe and secure at April Park Care Home. The staff are lovely and we are treated very well. The food is excellent and we can choose an option if we don't want whats on the menu. The managers are very approachable and the overall cleanliness of the home has improved.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are excellent and friendly and have made dad feel at home.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been in April Park Care Home August 31st, 2017. I just want to say that the manager and all the staff there give excellent service all very friendly and they look after my mum who is 96 years of age and I recommend April Park to all my friends and the family. Brilliant place.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Home was alright. There was a decent choice of food and we went into the dining room with all of the others, which was good. Didn't go hungry. Taken to showers - good. The staff were always nice and called me by my name. All were genuine and tried to help, even though they were very busy. Xmas dinner ordinary. All the ladies staying there were friendly and talked. The volunteer was very nice. One lady was made to walk but couldn't and she cried. No trips out which was disappointing. On the whole, not a bad home.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   3.4 out of 5

Clare Sheehan, Care Advisor at April Park Care Home responded to this review on 07 Feb 2018:

Thank you for your review – we welcome your feedback which seemed positive overall about the Home, Staff & Residents. Unfortunately there were no outings at the time of your stay due to the time of year and bad weather.

Not visited enough yet, but what I have seen I like very much.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum was allocated a freshly decorated room which was lovely and quiet. The staff I encountered were extremely friendly and welcoming, each time I visited, which was daily.
Mum didn't really mix with the other residents and stayed in her room for meals etc...
The staff made sure she was OK and took the time to chat with her. During her stay they staff put on a celebration party for the homes anniversary, this was a lovely gesture and passed a few hours for all tho attended - thank you.
(A good idea to repeat this for Easter/spring/summer etc...)

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   3.9 out of 5

The staff were excellent, nothing was too much trouble for them.
In my experience, they took time for a chat and listened well.
This included the agency staff I experienced.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   3.4 out of 5

April Park is a care home and my wife really needed a nursing home. Nonetheless, the care was such that I asked them to keep her there. She was very ill and died shortly after. I don't think a nursing home could have provided better care.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   4.5 out of 5

Quick respite arranged. Lovely helpful staff.
The billing process and communication is not great between the care home and the office.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   4.1 out of 5

Claire Hurworth, Careline Manager at April Park Care Home responded to this review on 17 May 2017:

Thank you for your feedback. All HC-One homes work closely with the head office to achieve a seamless approach to back office functions and we review our processes regularly for continuous improvement. We have passed on your feedback, as part of the review process.

My mother went into April Park 3 1/2 years ago. She was ill couldn't manage at home. The staff were brilliant, soon her health improved and she looked upon the staff as her extended family. She enjoyed her food but had Crohns and Diverticulitis. The cook always made sure there was something suitable for her needs. The manager and her team have "gone the extra mile" for mum. Mum made friends with other residents and enjoyed meal times chatting to them. Many thanks to everyone who made mums time there a happy one.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My father in Law is becoming increasingly confused and forgetful and the staff at April Park are unfailingly patient and understanding. I have nothing but admiration for the way they look after, not only my relative but all residents, with compassion, humour and patience.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am more than pleased with the care given to my mother and late father at April Park.
The staff are always friendly towards us and were very helpful during the period between my father's death and his funeral. They continue to be very caring and helpful.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My wife has attended April Park Nursing Home for two days a week for daycare for the past two years. The care has been excellent and all the staff are first class, caring and considerate, not only to my wife but myself. Also, on two occasions, my wife has had to go in for a week's respite at short notice. On both occasions, the staff pulled out all the stops to accommodate her. I would recommend this home to anyone.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

A warm and comfortable place to live where I am looked after with dignity and respect.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum went into April Park Nursing Home for respite following a fall at home. She had a minimal care package and as her condition has deteriorated quite quickly mum has stayed in the home. The rooms are comfortable and are being decorated one by one. Mum is still waiting to be re-plastered around the new sink unit. 90% of the staff are absolutely brilliant. There are the few 10% who seem to be there just for a wage. The food is very good and the standard of cleanliness is 100%. The door is always open to visitors.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   4.3 out of 5

HC-One, Careline Team at April Park Care Home responded to this review on 03 Nov 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In response to your concern, our home is currently undergoing lots of renovations and the bedrooms are included in this.
Some of our bedrooms have had new sink units in place and for these to be fitted correctly the existing tiles needed to be removed. We are aware that there are new tiles required and this has been raised with our property help desk and they have assured me the job is to be completed as soon as possible.
When I have a start date for this work I will speak to the family members and Residents it affects and keep everyone up to date.

Attentive, diligent, professional, caring, patient, kind. The staff interact with and know all the residents. The care home smells nice and, having visited a few, this is not always the case. The food is freshly cooked and served with a variety of menu to suit each resident. If ever there has been a problem with my mother the staff are attentive and keep me informed. Despite the numerous mental health issues the staff have to deal with I have never heard a raised voice from them and I am totally from worry about mums care.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I found the home to be a very relaxed and comfortable place to be. The management and the other staff are very friendly and professional and are always around to help. The home is very clean and very fresh smelling. The residents were very comfortable and happy in themselves. I would have no hesitation at all in recommending your home to any family or friends.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother stayed at the home for approx 4 weeks. We were very happy with her stay and treatment during this time. The staff were excellent and the manager was first class.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have never taken dad to respite care before, so was very unsure of what to expect, even though the manager and assistant manager came to see me first. I needn't have worried. They were very courteous and respectful to dad. At first he was a little low but the staff identified this and gave him comfort. He was beautifully clean and dressed whenever I went to see him.

How likely would you be to recommend April Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother recently became a resident at April Park and was immediately made very welcome with friendly and efficient staff who look after her personal needs with dignity and respect. She has settled in well. Visitors made to feel welcome.

How likely would you be to recommend April Park Care Home? Likely

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Average Rating:   3.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Gail

Gail Wardle

Job Title: Home Manager

Joined: 2017

Description:

Introducing Gail Wardle
Home Manager at April Park, Derbyshire

What does ‘kindness’ mean to you?

“For me, it’s going the extra mile for our Residents, ensuring that their needs are met and they are happy.”

As an experienced healthcare professional, Gail has a wealth of knowledge of the care sector. She is committed and dedicated leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives.

Gail closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She is passionate about promoting individual choice for Residents, allowing them to feel empowered. Gail extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at April Park.

When asked what she enjoys most about her role, Gail remarked:

“Spending time with the Residents and their loved ones, getting to know their individual personalities.”

Outside of work, Gail continues a kind caring lifestyle by looking after dogs in her own boarding kennels.

If you would like to find out more information about April Park, Gail has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at April Park Care Home