Burton Closes Hall

Haddon Road, Bakewell DE45 1BG
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9.5 33 Reviews
  • Burton Closes Hall, Bakewell
Burton Closes Hall Nursing Home is a converted Grade II building, offering grandeur, beauty and style from the moment you set eyes on it. This decadent home consists of sixty-five en-suite bedrooms and is the home of choice for those wanting that extra special place for their loved one.

Of course the beauty of the home and gardens are just the beginning and are excellently complimented by the care offered to each and every resident in the home. The service is focussed on specialist care delivery, with its own residential dementia unit, an Elizabethan style nursing unit and a young physical disabled unit.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1199 – £1400
  • RESPITE Self-Funded Nursing Care: £1200 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1400

These prices are only a guideline, please contact Burton Closes Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ana Airinei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (58)

Burton Closes Hall Reviews (33)

Total of 33, showing 21-33
9.5

Burton Closes Hall has a Review Score of 9.5 (9.464) out of 10, based on 19 reviews in the last 2 years. Over all time Burton Closes Hall has 33 reviews.

Overall Experience

  • 22
  • 9
  • 2
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Date Published

33
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10
19
14

Review from Hayley B (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Burton Closes Hall for nearly a year. It was not an easy start as some covid restrictions were still in place and they had just had a new manager. It did take quite a while for Mum to settle and get to know the staff there and for them to get to know Mum but now when we visit they are
all like family. Everybody is very friendly and welcoming whatever time you visit. The manager is very approachable and supportive. There has recently been a meeting for families of residents to get together which was great for support and to share experiences.
Mum is well cared for and she feels safe.

Reply from Louise Spooner, Regional Manager at Burton Closes Hall

Thank you for taking the time to leave a review of Burton Closes and for your positive comments. We will pass on your comments to the staff team as they work so hard to promote a caring, family atmosphere within the home.

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Review from S C (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received such wonderful care from all the staff at Burton Closes Hall Care Home. They are so kind and compassionate with her and have taken the time to not only care for her needs but to get to know about her family too. Many thanks.

Reply from Claire Allen, Manager at Burton Closes Hall

Thank you for your kind words. It is a privilege to look after your mum.

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Review from Margaret G (Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Problems with meals not tempting - boring - not suitable with cold weather - certainly needs really sorting out.
Very good staff and management will always meet and talk to you.

Reply from Louise Spooner, Regional Manager at Burton Closes Hall

Thank you for your feedback and positive comments about the manager and staff at Burton Closes. We are sorry you have not been happy with the food provided. The quality of meals is important to us and we are actively monitoring the food served at the home to ensure it meets the high standard we expect.

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Review from Julie B (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted for end of life care. His admission was an emergency but handled very well by the manager and her team. He was shown respect and dignity to the end. We were treated very well, despite the necessary Covid regulations.

Reply from Rebecca Rudman, Manager at Burton Closes Hall

Thank you for your review. The staff team work hard to ensure that residents are treated with dignity and respect at all times. I will pass your kind words on to staff.

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Review from Thomas W (Son of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been staying at Burton Closes Hall for a respite period. The home is set in beautiful grounds and looks very welcoming. The staff that I have spoken to have been lovely and my father is over the moon with staying there. He was a bit worried about going into a care setting but
he expresses it’s more like a hotel to my delight, this has put my mind at ease. The manager has been marvellous to deal with, she’s so pro active and positive, she is a real credit to the home, as are all the staff. My father has told me that he wouldn’t stay anywhere else apart from Burton Closes Hall. I can’t thank the staff enough for all they have done. They should all be proud of themselves.
Thank you for reading this.

Reply from Rebecca Rudman, Home manager at Burton Closes Hall

Thank your brilliant 5* review of our home, it is so wonderful to read your kind words about the care your father received during his stay with us. We will share your review with our staff team who I know will be delighted to read them too. Take Care and Keep Safe.

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Review from Julia H (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to this beautiful care home after a bad experience in her previous residence. From the moment Mum moved into Burton Closes Hall, she lit up from within in total happiness and contentment. This is a testament to all that work at Burton Closes Hall to their hard-working and caring
nature. Inside the hall and the living quarters are first class.
Thank you all.

Reply from Kim Bibby, Regional Manager at Burton Closes Hall

Thank you for your kind words, the staff team are dedicated to supporting people in the home with both health and social needs as people’s happiness supports their health.
We look forward to seeing you soon.

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Review from J W (Aunt of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My niece is living at Burton Closes Hall, although I have not been able to visit due to the virus, I do know how she feels about Burton Closes. She is very happy here and all the staff are very caring and she is treated with dignity at all times especially in these difficult times. We would like to
thank all the staff very much for all the care and support and understanding given, nothing is too much trouble.

Reply from Lauri Ragan, Manager at Burton Closes Hall

Thank you for your lovely review of Burton Closes Hall. It is a privilege to look after your niece, and we are delighted to hear that she is happy with us. We will also share your review with our staff team. Take Care and Keep Safe.

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Review from Terry A (Husband of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the situation with COVID-19, I have not been able to see inside the care home, but according to friends who have, conditions are very good, as are the meals and staff. From my very first contact with the management and staff, I have had a good feeling that I am dealing with people who care and
have time for both the residents and relatives. When I phone for information, I am greeted with a confident, yet friendly and happy voice. Thank you.

Reply from Lauri Smith, Manager at Burton Closes Hall

Thank you for your lovely review and we are really pleased you are happy with the care being delivered. I look forward to sharing your review with the staff team.

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Review from H A (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring environment. Care plans are meticulous and well monitored.

Reply from Lauri Regan, Manager at Burton Closes Hall

Thank you for your kind review of our home. We will share this with our staff team too. Take care and keep safe.

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Review from L P (Granddaughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother currently lives at Burton Closes Hall. The team are so friendly. Nothing is too much trouble for this home.

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Review from Fiona S (Sister of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident for 18 months at Burton Closes Hall - he is not an easy individual and sadly now has terminal cancer. The home has been exemplary in his care and of me. Can't fault them. So relieved he is there.

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Review from Kathryn S (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is very contented at Burton Closes Hall. She feels safe and enjoys her days here. She's really fond of the staff and is well cared for. It's reassuring to know that Mom is in good hands now she's no longer able to live alone. Thank you to the whole 'Team'.

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Review from Ian J (Son of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of my mother is of an extremely high standard. The staff are friendly, attentive and professional. The support and administration has improved remarkably in the last year. Cleanliness is generally very good but I do wonder whether occasionally the residents' toilet needs attending
to more frequently. Too smelly sometimes.

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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Burton Closes Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Burton Closes Hall is calculated as follows: ( (127 Excellents x 5) + (74 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 224 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burton Closes Hall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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