Moorland House

Station Road, Hathersage, Hope Valley S32 1DD
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9.7 72 Reviews
  • Moorland House, Hope Valley
Moorland House provides residential and short-stay care for up to 48 residents in a historic, character-filled home in the village of Hathersage, Derbyshire.

With a history dating back over 70 years as a care home—and longer still as a former manor house and school—Moorland House is a well-loved part of the local community. It’s just 100 yards from the high street and a three-minute walk from the train station, offering easy access for families and friends.

Bedrooms are all single and en-suite, with residents encouraged to bring personal items to make the space feel like home. Communal areas include comfortable lounges, a hair salon, lift access, and outdoor seating areas looking out to the surrounding countryside.

The gardens, complete with a summer house, host events throughout the year, including a popular summer fête and intergenerational gardening projects with local Cubs and Brownies. Indoors, activities include art classes, singalongs, quizzes, and reminiscence sessions, alongside visits from therapy dogs and chaplain-led discussions.

Meals are freshly prepared by an experienced team—including a head cook formerly of The Savoy—with weekly roasts, homemade soups, and baking sessions led by residents. Afternoon teas and personalised cakes add a special touch to everyday dining.

At Moorland House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential or short-stay care, the team at Moorland House are here to help.
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Care Provided by Moorland House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1220 – £1406
  • RESPITE Self-Funded Residential Care: £1220 – £1406

These prices are only a guideline, please contact Moorland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Shirley Johnson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (45)

Moorland House Reviews (72)

9.7

Moorland House has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Moorland House has 72 reviews.

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Review from Jane M (Daughter of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is cared for so well by the lovely team at Moorland House who go out of their way to look after her. She is settled and happy, raves about the food and has made some lovely friends. I'm delighted I can visit her in her room again and bring her out. I would highly recommend Moorland House and
am so glad Mummy moved there as she could no longer manage at home. During the pandemic, when visiting was not possible the staff were fantastic at arranging video calls. They have all been under so much pressure over the last 18 months but it never shows, they are always upbeat and welcoming.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your kind words regarding the care that your mother receives at Moorland House; it goes without saying it is a pleasure. One of the good things that has come from the pandemic is that we…read more
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Review from Ann K (Sister-in-law of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorland House provides high-quality care in a loving caring environment. The feeling in the home is like a big family living together. The health care is brilliant and the needs of the residents are paramount.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your observational comments relating to Moorland House and staff - this acknowledgement is very much appreciated. Your sister-in-law was a very special lady who has been visiting…read more
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Review from Alison S (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we found out that my father had to go into a care home, we thought it would be difficult to find the right one. Moorland House has proven to be a fabulous ‘home from home’. From the first meeting to our final goodbyes, my father's care has been outstanding. Over the last 2-years, nothing has been
too much trouble. The staff often going above and beyond the call of duty, especially under the trying conditions of the Coronavirus pandemic.
Professional and empathetic their care has been genuine and heartfelt, and I (and my dad) wouldn’t hesitate to highly recommend their service. My family would really like to thank the whole team for their kindness and devotion throughout dads stay, and know that we made a perfect choice.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your acknowledgement of Moorland House facilities as well as the appreciation that you and your father had for all the staff that supported him in the home. Your father was one true…read more
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Review from Ruth H (Daughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's care throughout her years at Moorland House has been excellent. All the staff really knew and understood her as a person, respecting her individuality and her wish to be as independent as possible. They are friendly, caring and compassionate for families as well as residents, and well
qualified and knowledgeable too. They try to keep events and celebrations going in Moorland House, to give residents a focus and enjoyment - particularly important when visits are difficult. They also have worked hard to enable contact and some visits once covid restrictions started to ease - that was a really difficult balance when the safety of residents and carers had to come first. My mother and I really appreciated our times together in the garden over the summer; they made all the difference for us. Moorland House is a home, and its friendly, homely atmosphere stands out.
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Review from Diana (Wife of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I have been struggling with his Parkinson’s for some time now and following a fall requiring surgery we decided he needed a more protected environment and were lucky enough to get a room at Moorland House. Although Covid has prevented normal contact, meaning I haven’t even seen his room
properly, the staff have been very helpful and welcoming. The care is such that after a few weeks I see him looking better than he has for a long time which is a big relief to me. Part of this is due to the reliable administration of Parkinson's medication. I have never experienced less than patience, kindness and receptiveness to ideas from the Staff and appreciate all that you are doing to make my husband feel at Home and cared for with Professionalism especially in the context of the current Pandemic complications. N.b option choices completed without the benefit of being able to observe Care in action due to Covid.
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Review from Peter T (Son of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Moorland House in July 2020, at a time of some difficulty for her and during lockdown. She now feels much more at home, but initially she found it hard to settle. Without the help and support of the staff we could not have achieved this, and I really feel that they have 'gone the
extra mile' to help and address her specific needs. The management is approachable and accessible. They discuss problems with us and together we have found creative solutions to Mum's problems under very difficult circumstances, including ways for the family to help support Mum. My mother is in a good place and she also recognises this. Although currently scaled back because of the virus, the programme of activities offered at Moorland House is still quite diverse and Mum has enjoyed and benefitted from them. Our overall experience is that Moorland House is a caring home, with committed and caring staff and management, who have been very supportive and sympathetic to Mum's needs.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your acknowledgement relating to the support that your mum and your family have received from the staff and management at Moorland House. We are really pleased that your mum has now…read more
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Review from Charles W (Son of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Moorland House for 12 years and she tells us that going there was one of the best decisions she ever made. Inevitably there have been a few bumps in the road over such a long time but that is only to be expected. She has been safe, warm, well fed and comfortable and I have always been
happy to know she was in safe hands despite my being 150 miles away. The staff are kind, respectful and considerate and do a remarkable job in often very difficult times. I greatly admire what they do for her. Unfortunately, as her closest relative, I have not been able to visit more than 10 times a year but have always been made welcome. Everyone's job has been made so much more difficult by Covid19 but Mum has nothing but praise for the way that the staff are coping with this impossibly difficult situation.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Your mum has been one of the longest residents that we have welcomed at Moorland House, 12 years and counting. She makes the most of the activities that we provide at the home as well as having…read more
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Review from Helen C (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has welcomed our mum and offered a generic care programme.
They offer a safe environment that stimulates the residents while taking in their individual interests.
I feel that Mum is safe and happy.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your acknowledgement of Moorland House. We are pleased to provide a home that your mum feels safe and secure in. We do offer a varied programme of activities at the home and are always…read more
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Review from Linda K (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff at Moorland House to be kind and caring and with lots of patience. Now that it is much more difficult to see this for myself, my previous experience helps my confidence that my mum is cared for well in these really difficult times.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for the confidence that you have with the staff at Moorland House in being kind caring and having patience. I am sure they will agree that they all enjoy working at the home and looking…read more
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Review from Mark E (Son of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Moorland house have been excellent throughout the COVID period working hard to keep relatives in touch with residents and ensuring that the residents are looked after very well. The staff are very thoughtful and caring and have coped remarkably well with the undoubted strain of the current
pandemic. While it has been tough on residents and their relatives, I have been happy with the arrangements put in place to visit whenever the situation has allowed. My mother has remained cheerful and happy during this period which is a testament to the care she receives.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your acknowledgement of the hard work and care that the staff at Moorland House have provided; as you say through the COVID period. I am pleased that you feel you have been informed, and…read more
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Review from Vicky T (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place, saving up to live there myself! Everything and everyone is friendly, clean and welcoming all the time. My mother chose to give up her own home to move there after my father died. She has lived at Moorland House almost 4 years now, and she feels it is definitely her home, not just where
she lives. As her physical condition has deteriorated over the past year her daily care from staff has increased but she is treated with fondness and kindness by all the staff, and we could visit anytime and take her out before the Covid 19 restrictions came in.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your kind comments regarding Moorland House. We can also say with fondness that your mum is very much loved and respected, and we are pleased to be looking after her. Since moving from…read more
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Review from Gaynor (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Moorland House for almost four years. Staff are aware of how hard it is for many people to give up their home and move into care and they do everything possible to ease that. They respect Mum's preferences and routines. The environment is lovely and the activities programme outstanding
– varied and engaging. Mum loves the music events. Mum would still prefer to be fully independent but values the support of staff, given with love and good humour. They are caring, committed and compassionate. Staff and leaders are always accessible and responsive. It was important to Mum that family continued to be actively involved in her care and the staff have been exceptional in accommodating this wish. They have welcomed us not just as visitors but as full partners in Mum's care. It is a happy home with a strong sense of family and friendship among staff and residents. The staff have worked hard through the Covid crisis with great success, to keep Mum safe, healthy and happy.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your time to review Moorland House, facilities and the staff; this is very much appreciated and I know that the staff will feel valued that their work and commitment has been recognised.…read more
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Review from Bob (Son of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my view, Moorland House is excellent. The buildings are well-appointed and the gardens are nice. However, it is the staff which are the key. Both pre-Covid and during the current crisis, the staff have been determined to do a great job - they are kind, caring and compassionate. They know and clearly
care for the residents. They are good at communicating with relatives and have done all they can in this very difficult time with, as far as I can see, very little help from the Government. I take my hat off to them. I am glad we selected this home for my mother. I really appreciate all you have done and will continue to do for my mother.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your comments especially in relation to the staff and the efforts they have put in to secure the wellbeing of the residents; this is much appreciated and I echo your sentiments. Your…read more
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Review from Julie G (Friend of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My spinster friend has been a resident for just over one year. She is now very fond of the staff who have become close to her and when time allows chat with her. I feel she looks on them in place of family. She is often "singing their praises" to me. I have found them to be caring, kind and when I have
needed to ask questions or help them be aware of issues regarding my friend, they always listen and act upon information.
This friend is in a room with no view, which she has not been happy with in the past, but now that she has the possibility of a move does not want to change.
My friend, due to health issues will sometimes not join in the entertainment/activities provided, but when she does often enjoys them. She likes shared mealtimes.
During the lockdown, it has been extremely hard for the staff and residents, but the staff have worked really hard and the neighbours, Methodist church family and Minister, have been pleased to encourage them with the 8pm 'clap for carers'.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
It is really appreciated that you have taken the time to review Moorland House and our staff. Your friend is very respected and thought of fondly with the residents at the home. She does enjoy the…read more
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Review from Iain C (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was dreading putting my mother in a home, however, the great team at Moorlands made the transition really easy for her. She has been a resident for two years and without question, the staff have been so friendly and supportive, both to my mum but also us as visitors, making the whole process far better
than I ever imagined it could be. The recent way the staff managed to contain and support the residents during Covid highlights how dedicated they all are. At times, the processes may be a little lax but to me, this is more than made up by the happy environment. Rooms and grounds are good and so is the food - testified to by the weight gain of my mum after losing so much before she was properly cared for.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
I am so pleased that you have highlighted the difficulties that some residents may have when moving from their own environment to a new one. I and the care staff are pleased that for your mother this…read more
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Review from David V (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Moorland House have always been wonderful but I can't thank or praise them enough for their unflagging dedication and care in such horrendous circumstances during the Covid-19 pandemic - just fantastic!
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for taking the time to complete a review of our home, staff and facilities; I know that this will mean a great deal for staff. Hopefully, now that we are in phase 1 of opening the home for a…read more
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Review from Adrian C (Son of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well-appointed home. Pleasant gardens and easy access. Rooms vary but all are reasonable. Staff are very caring with huge doses of patience. They always seem very friendly and eager to assist when I visit. They are very knowledgeable of the residents.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your positive review of Moorland House and the staff; this is much appreciated. I know staff would say with modesty that they are just doing their job but I echo how much more they give…read more
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Review from Tony H (Son of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father decided to enter Moorlands House in early 2018 following on from a couple of trials/respite in the preceding two years. During his stay, I found that the general standards were very good. Specifically, the comfort, security and presentation, maintenance and cleanliness of the bedrooms was
first class. Alongside which the programme of activities/entertainment was both sufficient and appropriate. However my main purpose in providing this review is to express my appreciation to each and every member of the team - it is not possible to express in words how truly superb they are - suffice it to say, they managed to combine consistently high standards whilst demonstrating wonderfully caring attitudes at all times. Thank you.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your positive comments about Moorland House and the observations that you made in relation to the home care delivery and the environment; this is greatly appreciated.

I alongside the…read more
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Review from Neil M (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Moorland House for two and a half years now and has settled in really well. This is in no small part due to the staff who have always been friendly, caring and supportive, they really do go the extra mile. This has meant that Mum feels this is her home not 'a home' and this
is really important. The food is great, good quality and varied. As Mum is quite fit and active she is always keen to be involved in any activities or outside trips that are arranged, if anything there could be more provided in this respect. She loves the easy access into a big garden and the fact that she can walk easily into the village or to the local bowls club which is only a few hundred meters away and can even take slightly longer walks from the house down to a beautiful river. Her room has a nice view which she values highly. Overall though the home is made by the people, and the staff here have been wonderful in all respects.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for taking time to complete a review for Moorland House, I know this will be greeted with pride from the carers and managers. It is a pleasure to take care of your mother who I may add is…read more
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Review from A B (Son of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent 5 weeks in Moorland House during March and April 2020, initially for respite care but Covid meant her stay was extended. During her time there the team were really good in looking after Mum - they appeared kind, caring and compassionate. Given the challenging circumstances in that
we were unable to visit due to lockdown they were great at accepting the parcels that we delivered and always tried to take the phone to her when we all called her which was greatly appreciated. When she was taken ill the nursing team looked after her really well and kept us informed.
Reply from Shirley Reece Johnson, Home Manager at Moorland House
Thank you for your positive review of Moorland House and the staff, this is very much appreciated. It was sad that we did not share more time with your mother until she became ill. I know I speak for…read more
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Moorland House is calculated as follows: ( (96 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorland House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Kirstie

Kirstie Thorsteinsson

Job Title: Administration Manager Joined: 2003

I have worked at Moorland House in an administrative role for 17 years, being promoted to Administration Manager around 4 years ago. I am passionate about ensuring that residents and staff have the best possible experience of living and working at Moorland House. I think Moorland House is special, because we provide our residents with a ‘home’, not a Home. Our friendly family atmosphere is one of the first things that visitors to the home notice, and I am incredibly proud of that. Outside of work, I enjoy spending time with my grandchildren and walking in the beautiful local countryside with my two dogs, Nev and Aggie.

Susan

Susan Lamprell

Job Title: Home Chaplain Joined: 2020

I started working here as a Chaplain in August 2020 and I had such a warm welcome from staff and residents. As part of my job role, I work alongside our amazingly talented Activity Coordinator getting involved in activities participating with residents and spending quality time with them all such as playing scrabble every Tuesday and also arts and crafts. I carry out a midweek service every Wednesday morning and also hold a prayer group every Friday morning. I am always available to talk to anyone, staff, residents, relatives as a listening ear. I spent over 20 years working for the NHS as a Pharmacy Technician in hospitals in London and Essex and more latterly at Sheffield Children’s Hospital. I am very involved at St. Thomas’ the local Anglican church where amongst other things I help lead the Home Bible Group for the older folk and help run ‘Young at Heart’ once a month where we get together for a cup of tea, a piece of cake and plenty of chat.

Carly

Carly Theobald

Job Title: Home Manager Joined: 2025

Carly is the current Home Manager

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