Moorland House

My mother moved to Moorland House after having a bad fall and being hospitalised for some time. She was very distressed and didn’t want to move into a care home. The staff have been wonderful and have helped her recover. She now regards them as friends and feels very comfortable. She enjoys her meals and has put on weight. She no longer wants to return to her home as she feels safe and well supported.

My aunt is very happy at Moorland House. She has lived there several years and only has good things to say about the staff and the care she gets. She also says that she enjoys her meals. She has several serious health issues and was not well physically or mentally when she first went in. She is much happier and her physical health is better than when she arrived despite her being a few years older.

My grandma came to Moorland House for respite, following a fall. She really enjoyed it. She joined in with all the groups, attended the weekly church service and even had her hair done every week. She made some good friends with both staff and residents. The care, food, and cleanliness were great. Thank you so much for taking such good care of her.

Moorland House have a number of social activities within the care home which my mother has been taking part in especially the art classes and music, as we can see on social media. The atmosphere when you go in is always nice, Moorland House feels homely, not corporate. The staff are incredibly patient, kind and friendly with a good sense of humour. Couldn’t ask for anything more at her stage in life.

My mother-in-law was a strong independent octogenarian brought low by a sudden fall. She initially, and understandably, struggled to come to terms with moving permanently to a care home. The staff of Moorlands, with their unfailing patience and friendly but professional approach, helped her settle into her new home which she now appreciates and, whisper it quietly, is starting to rather enjoy, This is a testament to the quality of care she receives. Well done to the team.

All the staff are so friendly and have made him (and us) feel welcome. They've encouraged him to be as independent as is practical, and have worked really well with all the family to make his move to Moorland House work.

I and my family would thank the care team for their hard work, particularly since the onset of the COVID pandemic which has made the task especially difficult for the staff. Thank you.

My aunt has lived in Moorland House for over 2 years. Although not in good health, she continues to be supported by the caring staff. I live 3 hours drive away and visit every 5-6 weeks. The staff are always welcoming when we visit.

My mother is cared for so well by the lovely team at Moorland House who go out of their way to look after her. She is settled and happy, raves about the food and has made some lovely friends. I'm delighted I can visit her in her room again and bring her out. I would highly recommend Moorland House and am so glad Mummy moved there as she could no longer manage at home. During the pandemic, when visiting was not possible the staff were fantastic at arranging video calls. They have all been under so much pressure over the last 18 months but it never shows, they are always upbeat and welcoming.

Moorland House provides high-quality care in a loving caring environment. The feeling in the home is like a big family living together. The health care is brilliant and the needs of the residents are paramount.

Professional and empathetic their care has been genuine and heartfelt, and I (and my dad) wouldn’t hesitate to highly recommend their service. My family would really like to thank the whole team for their kindness and devotion throughout dads stay, and know that we made a perfect choice.

My mother's care throughout her years at Moorland House has been excellent. All the staff really knew and understood her as a person, respecting her individuality and her wish to be as independent as possible. They are friendly, caring and compassionate for families as well as residents, and well qualified and knowledgeable too. They try to keep events and celebrations going in Moorland House, to give residents a focus and enjoyment - particularly important when visits are difficult. They also have worked hard to enable contact and some visits once covid restrictions started to ease - that was a really difficult balance when the safety of residents and carers had to come first. My mother and I really appreciated our times together in the garden over the summer; they made all the difference for us. Moorland House is a home, and its friendly, homely atmosphere stands out.

My husband and I have been struggling with his Parkinson’s for some time now and following a fall requiring surgery we decided he needed a more protected environment and were lucky enough to get a room at Moorland House. Although Covid has prevented normal contact, meaning I haven’t even seen his room properly, the staff have been very helpful and welcoming. The care is such that after a few weeks I see him looking better than he has for a long time which is a big relief to me. Part of this is due to the reliable administration of Parkinson's medication. I have never experienced less than patience, kindness and receptiveness to ideas from the Staff and appreciate all that you are doing to make my husband feel at Home and cared for with Professionalism especially in the context of the current Pandemic complications. N.b option choices completed without the benefit of being able to observe Care in action due to Covid.

My mother moved into Moorland House in July 2020, at a time of some difficulty for her and during lockdown. She now feels much more at home, but initially she found it hard to settle. Without the help and support of the staff we could not have achieved this, and I really feel that they have 'gone the extra mile' to help and address her specific needs. The management is approachable and accessible. They discuss problems with us and together we have found creative solutions to Mum's problems under very difficult circumstances, including ways for the family to help support Mum. My mother is in a good place and she also recognises this. Although currently scaled back because of the virus, the programme of activities offered at Moorland House is still quite diverse and Mum has enjoyed and benefitted from them. Our overall experience is that Moorland House is a caring home, with committed and caring staff and management, who have been very supportive and sympathetic to Mum's needs.

Mum has been in Moorland House for 12 years and she tells us that going there was one of the best decisions she ever made. Inevitably there have been a few bumps in the road over such a long time but that is only to be expected. She has been safe, warm, well fed and comfortable and I have always been happy to know she was in safe hands despite my being 150 miles away. The staff are kind, respectful and considerate and do a remarkable job in often very difficult times. I greatly admire what they do for her. Unfortunately, as her closest relative, I have not been able to visit more than 10 times a year but have always been made welcome. Everyone's job has been made so much more difficult by Covid19 but Mum has nothing but praise for the way that the staff are coping with this impossibly difficult situation.

I feel that Mum is safe and happy.

I have always found the staff at Moorland House to be kind and caring and with lots of patience. Now that it is much more difficult to see this for myself, my previous experience helps my confidence that my mum is cared for well in these really difficult times.

The staff at Moorland house have been excellent throughout the COVID period working hard to keep relatives in touch with residents and ensuring that the residents are looked after very well. The staff are very thoughtful and caring and have coped remarkably well with the undoubted strain of the current pandemic. While it has been tough on residents and their relatives, I have been happy with the arrangements put in place to visit whenever the situation has allowed. My mother has remained cheerful and happy during this period which is a testament to the care she receives.

Lovely place, saving up to live there myself! Everything and everyone is friendly, clean and welcoming all the time. My mother chose to give up her own home to move there after my father died. She has lived at Moorland House almost 4 years now, and she feels it is definitely her home, not just where she lives. As her physical condition has deteriorated over the past year her daily care from staff has increased but she is treated with fondness and kindness by all the staff, and we could visit anytime and take her out before the Covid 19 restrictions came in.

Mum has lived at Moorland House for almost four years. Staff are aware of how hard it is for many people to give up their home and move into care and they do everything possible to ease that. They respect Mum's preferences and routines. The environment is lovely and the activities programme outstanding – varied and engaging. Mum loves the music events. Mum would still prefer to be fully independent but values the support of staff, given with love and good humour. They are caring, committed and compassionate. Staff and leaders are always accessible and responsive. It was important to Mum that family continued to be actively involved in her care and the staff have been exceptional in accommodating this wish. They have welcomed us not just as visitors but as full partners in Mum's care. It is a happy home with a strong sense of family and friendship among staff and residents. The staff have worked hard through the Covid crisis with great success, to keep Mum safe, healthy and happy.