Moorland House

After 2 1/2 years of excellent care in the home when Auntie reached the end of her life, the care she received was what everyone would hope for - amazing love, such tenderness and compassion. We were so grateful to know that she was in such caring hands when we couldn't be with her.

There were several men snoring but that was early December 2016. There was a large TV but as I've been in here 1 year and 4 months we've had people come, different singers and also a zoo! But now there is not the money to pay for this, only £1,000! Which means that people with Alzheimer's can't make much conversation and are just left sitting there. The food is good too, nicely presented.

Accommodation and food satisfactory. Staff very efficient and polite.

I have been a resident in Moorland House since I came here aged 90, I am now aged 100. I found it very strange at first but since I settled down I have been very happy here. The atmosphere is very good and the staff are a happy group and a great support.

I would say the greatest asset of Moorland House is the staff. They show warmth, care and kindness to the residents giving it a very homely feel. There is a positive and flexible attitude and the residents are always treated with the utmost respect. As a family member, I am made to feel very welcome in the home and the staff always spare time to answer any questions I may have.

Thank you.

The home is situated in a lovely Peak District village with numerous amenities and spectacular views. Meals are home cooked and well thought out.

My father died recently having spent his last five months at Moorland House.

My family are so grateful to the all the staff at Moorland House for looking after my dad and all of us so well. All the staff – care staff, kitchen, cleaning, laundry and maintenance, admin staff – are kind, welcoming and professional.

We all felt ‘at home’ coming to Moorland House. It is easy just to pop in at any time of day and share a meal, activity or simply spend quiet time together. The staff will always change their schedule to suit visitors and you always get offered a cup of tea or coffee.

During Dad’s last hours and following his death everyone has been so helpful and considerate – I still pop in to have a chat.

Recently a new management team took over and the process seems to have been handled well. The staff are very caring and seem to have the residents best interests at heart. The kitchen staff work hard to make mealtimes enjoyable and the residents are encouraged to eat together. The cleaning staff and laundry staff do an excellent job. There is a good programme of planned activities and the residents religious and spiritual needs are also considered important. The local medical centre provides excellent medical support.

In our experience, Moorland House provides a warm, comfortable and truly caring and loving environment where each resident is treated as an individual with respect and dignity. The atmosphere is one of happiness and security provided by wonderful staff who are always prepared to go the extra mile in caring for the residents. This also includes the catering and maintenance staff who are equally dedicated. I cannot recommend Moorland House highly enough. My mother has been a resident for 11 years.

When I visited Moorlands initially I was impressed with the warmth of the staff. Since my mother has stayed at Moorlands I have been even more impressed. I do not know who is responsible for recruitment but they are clearly doing a great job. It is the attitude of the staff that is key in such a home and in this Moorlands scores top marks.

There are many staff at Moorlands fulfilling a wide variety of roles, helping residents, wheeling them to meals, delivering meals to rooms, caring for every need, sorting out prescriptions, helping liaise with the NHS for hospital visits etc etc. I have found the Moorland staff to be both highly competent and very helpful.

The other thing I like about Moorlands is the relaxed atmosphere. Relatives are welcomed and everything is made easy. But I repeat, for me, the key to such a care home is the warmth of the staff and they get 10 out of 10 from me.

Everywhere I saw was clean and all the staff I had contact with were friendly and helpful.

I can't speak highly enough of all the staff always kind, professional and cheerful. Moorland House is a lovely place. If I ever need a care home, I'd be happy to go into Moorland House. You can't get a better recommendation than that!

He received excellent care, everyone was very kind and caring, they treated him with dignity. We found it very a homely place to be.

Although my Mum was only at Moorland House for one week's respite care, I found it to be clean, friendly and very helpful with all aspects of her care. She enjoyed being able to have a bath again and loved the friendliness and humour of the care staff. The home is spacious, light and beautifully decorated and overall has a homely friendly feel to it. The gardens are well maintained with plenty of seating areas and places to sit in privacy. On the strength of a one week only respite stay, I would highly recommend it.

Mum has been at Moorlands for a few year now and she has had nothing but the best of care from all the staff from Care Home Manager to carers, nurses, and kitchen staff. It is a very friendly, caring, homely and well-run home. Sadly we have to move mum as her needs cannot be met any longer at Moorlands. Thanks you to all the staff.

My mother, aged 94, moved into Moorland House for weeks ago. We cannot commend all the staff highly enough for their incredible patience, kindness, understanding and humour. As a whole family we have felt utterly supported and care for. We have never been afraid to ask for things and they have always been so willing to provide. We must say a special tribute to the home manager who always seems to be calm, patient and organised. We cannot praise them enough.

A Christian caring community where each resident is encouraged and supported to be as independent as they wish or are able. Informal atmosphere and lovely grounds. Management always has time to discuss any concerns or issues.

My mother, who was blind, immobile and recently widowed, was in Moorland House for 9 months before she died. Throughout this time she was treated with dignity, sensitivity and genuine compassion. End of life care was exemplary: her wishes not to go into hospital respected, the nursing excellent, the caring thoughtful and tender. The family were always made welcome, their wishes consulted, their needs considered. There was a sense that all staff were valued and played their part in creating the home's excellent atmosphere, from the manager to the handyman and cleaners, administrator, nurses, carers and chaplain: a tribute to the quality of the management. Beautiful setting and attractive, comfortable rooms, with a variety of activities provided and appetising meals.

Would recommend Moorland House. It has - Positive atmosphere; is Always clean, there is a High standard of care offered. All staff are Pleasant - being the nurses, care staff, and all administration. Good mix of activities and care given. There is an open door policy which means a drop in visit can be conducted at any time at all, which is a positive sign that care is consistent.