Moorland House

Station Road, Hathersage, Hope Valley S32 1DD
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9.4 80 Reviews
  • Moorland House, Hope Valley
Moorland House provides residential and short-stay care for up to 48 residents in a historic, character-filled home in the village of Hathersage, Derbyshire.

With a history dating back over 70 years as a care home—and longer still as a former manor house and school—Moorland House is a well-loved part of the local community. It’s just 100 yards from the high street and a three-minute walk from the train station, offering easy access for families and friends.

Bedrooms are all single and en-suite, with residents encouraged to bring personal items to make the space feel like home. Communal areas include comfortable lounges, a hair salon, lift access, and outdoor seating areas looking out to the surrounding countryside.

The gardens, complete with a summer house, host events throughout the year, including a popular summer fête and intergenerational gardening projects with local Cubs and Brownies. Indoors, activities include art classes, singalongs, quizzes, and reminiscence sessions, alongside visits from therapy dogs and chaplain-led discussions.

Meals are freshly prepared by an experienced team—including a head cook formerly of The Savoy—with weekly roasts, homemade soups, and baking sessions led by residents. Afternoon teas and personalised cakes add a special touch to everyday dining.

At Moorland House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential or short-stay care, the team at Moorland House are here to help.
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Care Provided by Moorland House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1292 – £1489
The price(s) shown are provided by the care home. Contact Moorland House for full pricing details and T&Cs.

Contact Moorland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moorland House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Carly Theobald (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (45)

Moorland House Reviews (80)

9.4

Moorland House has a Review Score of 9.4 (9.378) out of 10, based on 13 reviews in the last 2 years.
Over all time Moorland House has 80 reviews.

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Review from Paul B (Nephew of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 2 1/2 years of excellent care in the home when Auntie reached the end of her life, the care she received was what everyone would hope for - amazing love, such tenderness and compassion. We were so grateful to know that she was in such caring hands when we couldn't be with her.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. It was a privilege to have known your Auntie and a pleasure to have cared for her. She was well loved by all.
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Review from A H (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My elder daughter passed this home on the way to the opticians and called here to collect a brochure. So two of my sisters and both daughters read it through and we rung up and had an appointment for 3pm.
My daughters went to see the manager to arrange my finances. My two sisters and I were shown
around by a very nice carer (male). We were all very impressed by the furnishings, they were in good condition, no tattiness! No smell of urine!! The lounge was very nice, plenty of easy chairs etc.
There were several men snoring but that was early December 2016. There was a large TV but as I've been in here 1 year and 4 months we've had people come, different singers and also a zoo! But now there is not the money to pay for this, only £1,000! Which means that people with Alzheimer's can't make much conversation and are just left sitting there. The food is good too, nicely presented.
Reply from Dawn Newman, Home Manager at Moorland HouseIt is lovely to hear that our residents are happy in their home. We are a general residential home and residents have a lot of input to what they want and this is discussed in our resident meetings and forums. We value each and every comment and, as a team, we strive to deliver an excellent service to each person.
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Review from H W (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Accommodation and food satisfactory. Staff very efficient and polite.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind comments. It is always a pleasure to have positive feedback and this reassures us that the team are working well and ensuring the people in our service are cared for.
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Review from Mollie W (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in Moorland House since I came here aged 90, I am now aged 100. I found it very strange at first but since I settled down I have been very happy here. The atmosphere is very good and the staff are a happy group and a great support.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. You always tell me how well you have been in the 10 years you have lived here. It is always a pleasure to have feedback so this can be passed onto the staff team.
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Review from P D (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would say the greatest asset of Moorland House is the staff. They show warmth, care and kindness to the residents giving it a very homely feel. There is a positive and flexible attitude and the residents are always treated with the utmost respect. As a family member, I am made to feel very welcome
in the home and the staff always spare time to answer any questions I may have.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. It is always a pleasure to care for the people who live in our service. My door is always open and good or bad comments are always welcome and as a team, we are always looking to improve the service.
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Review from Gill W (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorland House for Mum and I provided an ideal solution at a difficult time.
Overall the standard of care was excellent, I cannot praise them enough.
The support for Mum and I was amazing.
We were welcomed into the home and experienced a very calming, friendly, warm environment.
Nothing was too
much trouble.
Mum's stay was unfortunately cut short as we were intending making respite permanent.
What a fabulous team.
Thank you.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your review; this means so much to the staff and residents who work and live in the Home. As a team, we strive to ensure that everyone is made to feel welcome. It's always a pleasure to care for everyone who lives in the Home and to support their family.
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Review from Sue (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting this home for 12 years. My mother was a resident and now my mother in law is there and is very content. The staff are extremely helpful and cheerful - they know and care about all the residents.
The home is situated in a lovely Peak District village with numerous amenities and
spectacular views. Meals are home cooked and well thought out.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. It is always a pleasure to care for people who wish to live in our service.
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Review from Andrew S (Son of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father died recently having spent his last five months at Moorland House.


My family are so grateful to the all the staff at Moorland House for looking after my dad and all of us so well. All the staff – care staff, kitchen, cleaning, laundry and maintenance, admin staff – are kind, welcoming

and professional.


We all felt ‘at home’ coming to Moorland House. It is easy just to pop in at any time of day and share a meal, activity or simply spend quiet time together. The staff will always change their schedule to suit visitors and you always get offered a cup of tea or coffee.


During Dad’s last hours and following his death everyone has been so helpful and considerate – I still pop in to have a chat.

Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. It has been a pleasure to care for your dad. As a team, we aim to deliver a first class service and everyone is welcome at Moorland House. Your father was a true gentleman.
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Review from M B (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently a new management team took over and the process seems to have been handled well. The staff are very caring and seem to have the residents best interests at heart. The kitchen staff work hard to make mealtimes enjoyable and the residents are encouraged to eat together. The cleaning staff and
laundry staff do an excellent job. There is a good programme of planned activities and the residents religious and spiritual needs are also considered important. The local medical centre provides excellent medical support.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for the lovely review. As a team we strive to deliver an excellent service with the best interest of the people we have the privilege to support. This is their home and we like to believe this is an extended family.
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Review from Penny P (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our experience, Moorland House provides a warm, comfortable and truly caring and loving environment where each resident is treated as an individual with respect and dignity. The atmosphere is one of happiness and security provided by wonderful staff who are always prepared to go the extra mile in
caring for the residents. This also includes the catering and maintenance staff who are equally dedicated. I cannot recommend Moorland House highly enough. My mother has been a resident for 11 years.
Reply from Dawn Newman, Home Manager at Moorland HouseThank you for your kind words. It is a privilege to care for our wonderful people who live in the home, and we take pride in ourselves on delivering a first class service at Moorland House. All the staff work hard in every department to create a homely environment take great pride in the homes welcoming atmosphere. I will be very proud to pass on your comments to the team.
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Review from Andrew C (Son of Resident) published on 26 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
When I visited Moorlands initially I was impressed with the warmth of the staff. Since my mother has stayed at Moorlands I have been even more impressed. I do not know who is responsible for recruitment but they are clearly doing a great job. It is the attitude of the staff that is key in such a home
and in this Moorlands scores top marks.


There are many staff at Moorlands fulfilling a wide variety of roles, helping residents, wheeling them to meals, delivering meals to rooms, caring for every need, sorting out prescriptions, helping liaise with the NHS for hospital visits etc etc. I have found the Moorland staff to be both highly competent and very helpful.


The other thing I like about Moorlands is the relaxed atmosphere. Relatives are welcomed and everything is made easy. But I repeat, for me, the key to such a care home is the warmth of the staff and they get 10 out of 10 from me.

Reply from Michelle Chadwick, Home Manager at Moorland HouseThank you for your comments. We pride ourselves on the warm and relaxed atmosphere at Moorland House. Staff work hard to create a 'Home from Home' environment and take great pride in doing so every day. I will be very proud to pass on your comments to the team.
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Review from V A (Friend of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live 110 miles away, I visited my friend over 2 days after she had been in the home for 6weeks. In the circumstances, I cannot rate all areas.
My friend seemed to have settled in nicely and seemed happy, her room was homely, with personal furniture and pictures etc...
Everywhere I saw was clean
and all the staff I had contact with were friendly and helpful.
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Review from James W (Son of Resident) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Moorland House in October 2008 aged 89. In choosing a care home for my mother I had previous experience of my Father-in-law needing respite care over many years and had visited him in a number of homes they varied a lot.
I was shown round with no previous appointment and was impressed
with the cleanliness and friendly attitude of the staff there. It didn't feel like an institution but more like a home.
Initially, my mother didn't need nursing care just company and good food. Over the next 8 years as she aged, she gradually deteriorated choosing to spend more time in her room. The local GP and the staff didn't give up on her always trying to find ways to improve her quality of life.
She passed away on Christmas Eve 2016. Aged 97.
I can't speak highly enough of all the staff always kind, professional and cheerful. Moorland House is a lovely place. If I ever need a care home, I'd be happy to go into Moorland House. You can't get a better recommendation than that!
Reply from Michelle Chadwick, Home Manager at Moorland HouseThank you James for your lovely comments. We will all miss your Mum (especially her singing!). I will ensure that the review is displayed for all staff to see. Again thank you and take care. Michelle
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Review from G P (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Moorland House for the last five weeks of his life aged 100.
He received excellent care, everyone was very kind and caring, they treated him with dignity. We found it very a homely place to be.
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Review from Linda M (Daughter of Resident) published on 8 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mum was only at Moorland House for one week's respite care, I found it to be clean, friendly and very helpful with all aspects of her care. She enjoyed being able to have a bath again and loved the friendliness and humour of the care staff. The home is spacious, light and beautifully decorated
and overall has a homely friendly feel to it. The gardens are well maintained with plenty of seating areas and places to sit in privacy. On the strength of a one week only respite stay, I would highly recommend it.
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Review from Valeria T (Daughter of Resident) published on 22 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Moorlands for a few year now and she has had nothing but the best of care from all the staff from Care Home Manager to carers, nurses, and kitchen staff. It is a very friendly, caring, homely and well-run home. Sadly we have to move mum as her needs cannot be met any longer at Moorlands.
Thanks you to all the staff.
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Review from J J (Daughter of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 94, moved into Moorland House for weeks ago. We cannot commend all the staff highly enough for their incredible patience, kindness, understanding and humour. As a whole family we have felt utterly supported and care for. We have never been afraid to ask for things and they have always
been so willing to provide. We must say a special tribute to the home manager who always seems to be calm, patient and organised. We cannot praise them enough.
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Review from Michael R (Son of Resident) published on 27 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Christian caring community where each resident is encouraged and supported to be as independent as they wish or are able. Informal atmosphere and lovely grounds. Management always has time to discuss any concerns or issues.
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Review from Liz W (Daughter of Resident) published on 30 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who was blind, immobile and recently widowed, was in Moorland House for 9 months before she died. Throughout this time she was treated with dignity, sensitivity and genuine compassion. End of life care was exemplary: her wishes not to go into hospital respected, the nursing excellent, the
caring thoughtful and tender. The family were always made welcome, their wishes consulted, their needs considered. There was a sense that all staff were valued and played their part in creating the home's excellent atmosphere, from the manager to the handyman and cleaners, administrator, nurses, carers and chaplain: a tribute to the quality of the management. Beautiful setting and attractive, comfortable rooms, with a variety of activities provided and appetising meals.
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Review from Shauna C (Stepdaughter of Resident) published on 24 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Would recommend Moorland House. It has - Positive atmosphere; is Always clean, there is a High standard of care offered. All staff are Pleasant - being the nurses, care staff, and all administration. Good mix of activities and care given. There is an open door policy which means a drop in visit
can be conducted at any time at all, which is a positive sign that care is consistent.
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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.578 for Moorland House is calculated as follows: ( (100 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 154 Ratings = 4.578
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Moorland House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Kirstie

Kirstie Thorsteinsson

Job Title: Administration Manager Joined: 2003

I have worked at Moorland House in an administrative role for 17 years, being promoted to Administration Manager around 4 years ago. I am passionate about ensuring that residents and staff have the best possible experience of living and working at Moorland House. I think Moorland House is special, because we provide our residents with a ‘home’, not a Home. Our friendly family atmosphere is one of the first things that visitors to the home notice, and I am incredibly proud of that. Outside of work, I enjoy spending time with my grandchildren and walking in the beautiful local countryside with my two dogs, Nev and Aggie.

Susan

Susan Lamprell

Job Title: Home Chaplain Joined: 2020

I started working here as a Chaplain in August 2020 and I had such a warm welcome from staff and residents. As part of my job role, I work alongside our amazingly talented Activity Coordinator getting involved in activities participating with residents and spending quality time with them all such as playing scrabble every Tuesday and also arts and crafts. I carry out a midweek service every Wednesday morning and also hold a prayer group every Friday morning. I am always available to talk to anyone, staff, residents, relatives as a listening ear. I spent over 20 years working for the NHS as a Pharmacy Technician in hospitals in London and Essex and more latterly at Sheffield Children’s Hospital. I am very involved at St. Thomas’ the local Anglican church where amongst other things I help lead the Home Bible Group for the older folk and help run ‘Young at Heart’ once a month where we get together for a cup of tea, a piece of cake and plenty of chat.

Carly

Carly Theobald

Job Title: Home Manager Joined: 2025

Carly is the current Home Manager

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