Moorland House

In my view, Moorland House is excellent. The buildings are well-appointed and the gardens are nice. However, it is the staff which are the key. Both pre-Covid and during the current crisis, the staff have been determined to do a great job - they are kind, caring and compassionate. They know and clearly care for the residents. They are good at communicating with relatives and have done all they can in this very difficult time with, as far as I can see, very little help from the Government. I take my hat off to them. I am glad we selected this home for my mother. I really appreciate all you have done and will continue to do for my mother.

During the lockdown, it has been extremely hard for the staff and residents, but the staff have worked really hard and the neighbours, Methodist church family and Minister, have been pleased to encourage them with the 8pm 'clap for carers'.

I was dreading putting my mother in a home, however, the great team at Moorlands made the transition really easy for her. She has been a resident for two years and without question, the staff have been so friendly and supportive, both to my mum but also us as visitors, making the whole process far better than I ever imagined it could be. The recent way the staff managed to contain and support the residents during Covid highlights how dedicated they all are. At times, the processes may be a little lax but to me, this is more than made up by the happy environment. Rooms and grounds are good and so is the food - testified to by the weight gain of my mum after losing so much before she was properly cared for.

The staff at Moorland House have always been wonderful but I can't thank or praise them enough for their unflagging dedication and care in such horrendous circumstances during the Covid-19 pandemic - just fantastic!

Well-appointed home. Pleasant gardens and easy access. Rooms vary but all are reasonable. Staff are very caring with huge doses of patience. They always seem very friendly and eager to assist when I visit. They are very knowledgeable of the residents.

My father decided to enter Moorlands House in early 2018 following on from a couple of trials/respite in the preceding two years. During his stay, I found that the general standards were very good. Specifically, the comfort, security and presentation, maintenance and cleanliness of the bedrooms was first class. Alongside which the programme of activities/entertainment was both sufficient and appropriate. However my main purpose in providing this review is to express my appreciation to each and every member of the team - it is not possible to express in words how truly superb they are - suffice it to say, they managed to combine consistently high standards whilst demonstrating wonderfully caring attitudes at all times. Thank you.

My mum has been living at Moorland House for two and a half years now and has settled in really well. This is in no small part due to the staff who have always been friendly, caring and supportive, they really do go the extra mile. This has meant that Mum feels this is her home not 'a home' and this is really important. The food is great, good quality and varied. As Mum is quite fit and active she is always keen to be involved in any activities or outside trips that are arranged, if anything there could be more provided in this respect. She loves the easy access into a big garden and the fact that she can walk easily into the village or to the local bowls club which is only a few hundred meters away and can even take slightly longer walks from the house down to a beautiful river. Her room has a nice view which she values highly. Overall though the home is made by the people, and the staff here have been wonderful in all respects.

My mother spent 5 weeks in Moorland House during March and April 2020, initially for respite care but Covid meant her stay was extended. During her time there the team were really good in looking after Mum - they appeared kind, caring and compassionate. Given the challenging circumstances in that we were unable to visit due to lockdown they were great at accepting the parcels that we delivered and always tried to take the phone to her when we all called her which was greatly appreciated. When she was taken ill the nursing team looked after her really well and kept us informed.

The love and care which my father received during his time at Moorland House were excellent. He was particularly complimentary about the food but I also know that he felt safe and looked after by everyone.

I stayed in Moorland House in November last year for 1 week and again on Boxing Day for 1 week and really enjoyed it. I have been here for 3 weeks and this experience has not been as good as before. The home seems understaffed and the carers are rushed off their feet and do not have the time to talk which is what is needed by old people. They work very hard. I have not spoken to the manager who stays in her office. The admin assistant is very good.

My aunt lived at Moorland House for just over a year and in that time she received excellent care. Having been a very independent lady and previously a nurse herself, she was initially reluctant to receive assistance as she believed she didn't need any. The staff gently gained her trust and were able to fully support her needs whilst continuing to encourage independence. The staff displayed kindness, compassion and always treated my aunt with dignity and respect. They always informed my mother of any changes and were always quick to access outside professionals such as the GP and district nurse when my aunt required it.

Although my aunt did not have a great appetite, meals always looked and smelt delicious, there was always fresh fruit, biscuits and snacks freely available and residents were offered cold and hot drinks throughout the day.

When visiting the home we always found it to be clean, tidy, free from offensive odours and we were always made to feel welcome.

The staff at Moorland House ensured that mum-in-law's last years were fuller than anything that we as a family could have managed to provide for her.

My father was in Moorland House for a month's respite care. We were extremely pleased with the care he received. All the staff were very friendly and pleasant and went out of their way to make him feel at home and us always welcome. All the staff I spoke to were always helpful and nothing was too much trouble.

My 20 year old son commented on how all the staff he saw and spoke to, were always smiling and great with his grandad.

Everywhere was clean and spotless.

I would have no hesitation in recommending Moorland House to anyone.

Friendly, happy, amazing wonderful teamwork from ALL staff.

Even with a noise policy, I have to complain sometimes about the noise (usually television) from fellow residents nearby.

I was widowed on holiday in Australia, halfway through a two week holiday. I had 5 days to decide what to do and I made my own decision to come in here. I told my two daughters, who are now fifty-seven and fifty-six years old, one of them picked up a brochure and I was shown around the home, whilst my daughter dealt with the finances. There were no smells of urine! All the furnishings were fresh and clean, the paintwork too. We were all very impressed within a week, I was here. The Methodist Minister visited me, though I'm Church of England. I was happy by the second morning as I'd been to our Christmas meal.

My mother was resident at Moorland House for 4 weeks respite care. Although she has now returned to her own home she received kind and considerate care during her stay. All of the staff involved were bright and cheerful and always willing to help. They responded to all requests for help and support in a timely manner and mum has requested to remain on the waiting list should she wish to return.

I could not enjoy any part of my life if my various needs were not met by the home.

However, charges increase by about 5% every year for no evident improvements.

We are very fortunate in having such a high-quality home just across the road so that I am able to pop in and see my wife morning and afternoon.

The staff are caring and welcoming and after over a year we're all on Christian name terms and I'm told I'm one of the family (the home team) which is quite a compliment. Thank you all.