Valley Lodge Nursing Home, Matlock, Derbyshire
Valley Lodge Nursing Home, Matlock, Derbyshire
Valley Lodge Nursing Home, Matlock, Derbyshire

The facilities at Valley Lodge Nursing Home include three lounges, the main lounge having a television and French doors to the courtyard garden, the snug little Haddon lounge where residents meet for a catch up, and the upstairs lounge with beautiful views of Derbyshire Peak District. The home also boasts a craft room with a programme of entertainment run by an onsite activities coordinator. Everything from live entertainment, to painting, to pamper days, are all on offer regularly. Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after indeed.

The newly refurbished Extra Care Unit, designed with dementia in mind, offers purpose built en-suite accommodation. This area of the home offers round the clock care in this secure and safe environment.

Everything from a menu board with pictures to help residents recognise what's for dinner, to a clock that indicates whether it is day or night to help residents get a good night's sleep, makes sure residents get the best care.

This home also caters for nursing needs, with a registered nurse on duty 24 hours a day. All equipment is on hand to ensure you have everything you need to be well cared for.

Group: Ashmere Derbyshire Ltd

Person in charge: Pamela Wood (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 58

Shared Rooms: 3

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single £639 – £927 , Personal Care Shared (per person) £607 – £887 (These prices are only a guideline, please contact Valley Lodge Nursing Home to find out the exact price for your requirements.) Nursing Care Single £733 – £1004 , Nursing Care Shared (per person) £697 – £960 (These prices are only a guideline, please contact Valley Lodge Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Valley Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Valley Lodge Nursing Home has a Review Score of 9.5 (9.499)

The Review Score of 9.5 (maximum of 10) for Valley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Valley Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.499 for Valley Lodge Nursing Home is calculated as follows: ( (188 Excellents x 5) + (129 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 337 Ratings = 4.499

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Valley Lodge Nursing Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Valley Lodge Nursing Home?

  • Extremely LIKELY
    22
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Valley Lodge Nursing Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    6
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

After being ejected from an MHA care home due to lack of nursing care availability, we were rushed into finding a new place for my stepfather. We chose Valley Lodge in Matlock doing the normal checks and visits. We have been absolutely delighted with the care shown to my stepfather. He is always clean and looks so comfortable. He had been mainly bedbound, but now is getting up. The room is lovely, spacious, well decorated, always clean, and with a lovely view over the garden and hills.

The office is also efficient with bright, pleasant staff, who are very accommodating and on hand to help.

We are all very happy to have made this choice.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father is well cared for on the whole. The place is always clean, the food is good. Dad is involved when he is able to take part in activities.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mum is a resident in Valley Lodge. We are quite satisfied with the care that is being given to my mum.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy in Valley Lodge. She had lived on her own for a very long time and didn't want to give up her independence but she has settled very well in her new home and considers staff and management as her extended family.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely and the bedrooms just the right size. Tea and coffee are regularly brought around to residents and there is a range of activities and entertainment. Cleaning is thorough and there are never any unpleasant smells. The atmosphere feels caring. There are occasions when staff numbers are stretched, particularly at weekends. I have not given a score to Management (below) as Management is never visible - something which needs to be addressed.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very satisfied with my wife's care. Everyone is very welcoming and friendly. I have helped out with the gardening here at Valley Lodge, donating tomato plants. I come three times a week to visit my wife and every time I come I feel quite happy with everything here at Valley Lodge. Management is always there to answer any question that I have and they help me so much.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Valley Lodge is wonderful. Everyone is so kind, thoughtful and considerate. Mum is so calm and happy here when progressively she has distressed and unhappy. I can't speak highly enough of all the staff here.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Living abroad in Australia, I try and visit my mother annually and make regular phone calls from abroad.
The staff are very friendly and co-operative and efficient both telephonically and during my visits.
Mum is well cared for, she seems happy and well fed which is a credit to Valley Lodge. She had a lovely, homely bedroom and bathroom. It would be, if possible, made enjoyable to have regular outdoor excursions to the Park - of course only if mum is up to it. Valley Lodge is a home from home. Thank you and keep up the good work.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have asked you, no more fish and chips and mushy peas, more cabbage, less frozen veg. More cake at tea time. I was a cook, making it up and home made things like the soup.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Most things are satisfactory, however, I do feel my mother who suffers from dementia would at times, like and need a little more support when she's feeling lost and lonely.
I appreciate one to one care is not possible as the carers are so busy, and on the whole, do the very best they can to support patients, a few excel at this.
I do feel things have improved over the last few weeks as there seems to be more staff, especially at the weekends, which is good.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Great Grandma came to Valley Lodge for respite care. Every time I came to visit her, she told me how friendly and caring all the staff were to her. She also told me how lovely the food was and that it was good home cooked food. My Great Grandma also commented on the fabulous entertainment. The management was always very approachable and available to speak to.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my mother weekly along with my father. We always get a warm welcome from the staff. There is a lovely family atmosphere in the unit and my mother is treated with patience and dignity at all times. We particularly enjoyed our afternoon tea party on the 5th of June when family were invited to join the residents. Many thanks to all staff involved.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very nice. Some have become like family and I trust them. However, there seems to be a lot of agency staff (who are still nice) but this means that there aren't as many specialist dementia carers.
Residents on the unit often do not get down for entertainment and repairs takes ages to be done. But it's the friendly staff I love and I would not have my grandad anywhere else.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have been coming for 3.5 years to the lunch club and have made many friends including the residents who I go and chat with in the lounge.
The activities coordinator is very helpful and nothing is too much trouble for anybody and is on the go all the time.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

I enjoy coming to the lunch club once a week. I have made friends and the activities lady is very good at organising games and quizzes for us.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

The care my partner received was excellent, he was a gentle soul and died here.
I still visit and attend the day centre, I have made friends and everything is fine.
The activities lady is helpful and kind. I can honestly day say everything is fine.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum was made most welcome from the moment she arrived. It is a big plus that own pictures and small items of furniture can be used to personalise rooms. The staff are very caring and friendly. Food preparation, laundry and hairdressing services are all carried out to a high standard. Activities arranged by the dedicated activities organiser are nothing short of excellent offering stimulation and friendship in a room with wonderful views.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent friendly staff.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am a lunch club member, I have been a lunch member since 2 years ago in February. I have made many new friends it gets me out of the house. I very much appreciate having a lift in and back from my home. The home is lovely made to feel very welcome.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am a lunch club member. I love to come. I have made many good friends, it gets me out of my home. I also come to Valley Lodge for respite care. The care is wonderful. I love to join in with all the activities on offer, the home is very clean, I am always made very welcome.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister moved in here about 6 weeks ago, she has settled in very well. Her room is amazing and she says she is really happy and contented here. My sister joins in with all the activities that are on offer here. She would recommend this home to anyone.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good overall service, helpful staff. Management always open to family concerns. Activities always available and cheerful.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a very difficult period in hospital and the trauma of having to give up living independently mum arrived at Valley Lodge Nursing Home confused, upset and thoroughly fed up with life. The staff have been so kind and patient with her even when she appears not to appreciate it. She is taking some time to settle but they are doing everything they can to make her feel comfortable. From the family's point of view we are so relieved to have found this home, we viewed many and have been impressed with the professional way it is run, range of activities, cleanliness and know mum is now safe. This lovely home is extremely good value for money.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother attended this Care Home for Respite Care, and I was very satisfied and happy with the level of care and help she received whilst staying in the home.
The staff were courteous and nothing was too much trouble.
I visited regularly and felt on each visit the place was clean and tidy, many activities were carried out for residents.
Would certainly recommend - very nice feel to the place - well done!

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Attend lunch club weekly, given nice welcome each week. Made friends, it is a welcome break to the isolation of living alone. The club provides good value for the money. Look forward to the club and often asked about it. Missed the club when it was not available for a month.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Enjoy coming to lunch club, I have made many friends always look forward to Wednesday lunch club as we have lots to talk about and we get little trips out, food is always good, don't want to go home.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Staff very caring couldn't do more. Activity staff conscientious, though it would be good if more stimulating activities were available, though I realise the limitations of some residents may not allow this. The food is good. Home kept exceptionally clean. Communication between management and staff seems very poor. I wish more care were taken with the positioning of mum in her wheelchair she never seems to have her bottom right back

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff very friendly and helpful.

How likely would you be to recommend Valley Lodge Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I visit Valley Lodge Nursing Home on a monthly basis for the last two years. I walk around watching the staff and how they interact with the residents. I monitor their training needs, policy and procedure. I talk with the staff and I have got to know some of the residents and I can tell by their facial expressions how they are feeling. I love watching the residents expressions when the girls sit and talk to them. They always take time with their memory boxes. It is a pleasure to see and I love the staff and the way they treat each resident as an individual.

How likely would you be to recommend Valley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Valley Lodge Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Pam

Pam Wood

Job Title: Manager

Joined: 2003

Description:

I have 29 years of experience in the care profession, working at Ashmere for 18 years, then becoming a manager in 2003.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Valley Lodge Nursing Home