Valley Lodge Care Home with Nursing

Splendid place.

The staff have been amazing with mum as she has gradually degenerated

The whole tone is set by the fantastic managers Rebecca who insists on things that matter - H & S, regular DBS checks, awareness of inappropriate touching (staff as well as residents) but enables residents to feel as much at home as possible.

Dad moved to valley lodge from another care home following a stay in hospital. He is so much happier here than in his previous home. The staff are so amazingly proactive and engaged with the residents and there is always something to do. The move has improved not only the quality of his life but mine too as I know he's happy. Thank you

My late wife was in Valley Lodge for 2 years and was very well looked after. My ex wife is now a resident and, as we're still good friends, I go down and see her regularly. It was lovely going back there after my wife died, because everyone remembered me and were very friendly and welcoming. I've been down recently with some music from their era to share with them - performed by a Festival Singers group - of which my late wife and I were members and all the residents were thrilled. I shall be going back to share more songs with them. When you arrive at Valley Lodge, the staff are always welcoming and charming and I feel comfortable that my late wife was well cared for, as is my ex wife now. If I have to go into a care home, Valley Lodge would be my first choice.

When we were looking for a care home for my stepmother a while back, we happened upon the charismatic manager at Valley Lodge and were smitten. Fast forward to now, and my mother became a Valley Lodge resident 3 months ago. We moved her from down south and gave her the choice of 5 local care homes. We took her into Valley Lodge and there we were welcomed with warmth and enthusiasm by familiar smiling faces. My mother was enchanted by the manager, who treated her with respect and sympathy, acknowledging the recent loss of her husband, but also helping her to see the positives in this new chapter of her life. She immediately chose Valley Lodge. The vibe there is cheerful and welcoming. They've done a lot of work to make the place inviting and comfortable. The staff are, without exception, delightful, helpful, upbeat and capable - and they're a real team. My mother was in a vulnerable situation, so the help and support that she has been given through this traumatising period have

My mother moved in here a couple of months ago and we have been extremely happy with the way she has been looked after. It was a tricky time after the death of her husband and the staff and particularly the lady in charge have been exceptional in helping her to settle. Thank You!

Each time I have visited my great aunt I have witnessed the team interacting with the residents in a kind and positive manner. Well done all!

Visiting my mum today at Valley Lodge was such a pleasure. She is very happy, content and well looked after. The carers and staff are very kind, thoughtful and supportive. There is a full programme of a variety of activities and my mum recently enjoyed a trip out to the local garden centre. The home is beautifully decorated, very clean and well organised. Thank you.

I have recommended and sung the praises of Valley Lodge to my friends, who have been concerned about continuing care for their loved ones.

Well laid out/newly refurbished. Fresh air.

As my Mother has been in Valley Lodge for eighteen months now, it has become clear that her physical and mental state have deteriorated considerably. Without 24-hour care and supervision, it is obvious that she would not have been able to keep living as long as she has. This is due to the amazing staff that cares for her which cannot be easy under difficult and challenging circumstances. I have a great deal of respect for the staff and there are one or two that are brilliant in what they do.

My Mother's physical and mental state have improved greatly since she moved in.

She is treated with respect and I feel she is cared for really well by the team.

My mother-in-law is bed bound and has severe dementia so is unable to participate in all Valley Lodge has to offer. Despite this, she is very well cared for. Whenever we visit she is always clean and comfortable. The staff are caring and kind and genuinely care about her wellbeing. We have a good relationship with the staff and they keep us informed of her condition.

Valley Lodge is a wonderful care home with lovely staff that are approachable and helpful. Activities and social events are often and the fayres are great for bringing the family including the great-grandchildren!

A lovely setting for my mother. A pretty room with an outstanding view. Fabulous staff and very attentive. The addition of dogs is wonderful. We feel secure in the knowledge that our mother is being cared for with kindness and dignity.

I accompanied my mum whilst she visited her friend who is a resident at Valley Lodge. It was the first we had visited and we found the staff friendly and welcoming. The staff treated the resident with dignity and were kind and caring. It was nice to see my mum's friend in this nursing home being looked after.

We visit our friend regularly, we always find him clean and tidy, settled and in good spirits. We use the 'cafe' area to make him, and us, a drink. There always seems to be plenty of activities for the residents at different levels.

My friend is clearly happy and content at Valley Lodge. The physical surrounding are excellent and he has a very good rapport with the staff and other residents. I have not filled in the 'management' and 'value for money' boxes below as I do know these details.