182 Duffield Road, Derby DE22 1BJ
Group: Willover Ltd
Person in charge: Karen Jenkinson (Manager)
Local Authority / Social Services: Derby City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Single Rooms: 37
Shared Rooms: 2
Rooms with ensuite WC: 4
Weekly Charges Guide: Nursing Care Single £370 – £440 , Nursing Care Shared (per person) £359 – £370 (These prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Abbeydale: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Abbeydale has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abbeydale in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Abbeydale is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Abbeydale is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Catherine N (Granddaughter of Resident) on Wednesday 2 September 2015. Relates to September 2015.
The last few months has been extremely difficult for myself and my family due to my grandma's health. The staff here are amazing, excellent care provided and has made us all feel a little easier knowing that my grandma is receiving quality care whilst maintaining as much dignity as possible. The staff are extremely friendly, professional and knowledgeable. I cannot thank the staff here enough as it has given us piece of mind that she is in the best hands. Nothing is ever too much trouble for the staff. The staff that carry out this role, helping and supporting the elderly is extremely hard work and deserve a lot more recognition.
Activities are planned throughout the week by the events organiser which involves residents meetings, themed days and outings, I will certainly be doing my bit in the future volunteering and helping where possible and feel that this is the least I can do to thank the staff of Abbeydale.
How likely would you be to recommend Abbeydale? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent