Aspen Court Care Home

Aspen Drive, Spondon, Derby DE21 7SG

Aspen Court offers long and short-term residential care. The well-trained dedicated team are experienced in nursing and palliative care, as well as respite and convalescence care.

The purpose-built accommodation in this bright welcoming home includes homely lounges and dining rooms and two pleasant conservatories. Landscaped gardens and a sun terrace are popular with Residents, and the home is conveniently located for local amenities.

The menu offers a variety of nutritious dishes that are prepared using fresh ingredients. Each Resident's individual requirements and preferences are catered for. Residents can eat meals in the traditional dining area or in the privacy of their room if they choose to.

Music classes, comedy shows and pantomimes are all regular features of the activity programme. At least one special event is organised and enjoyed every month.

Group: HC-One

Person in charge: Judith Pearson (Home Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Latvian, Swahili

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Aspen Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Aspen Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Aspen Court Care Home is calculated as follows: ( (120 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 212 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Aspen Court Care Home has a Review Score of 9.5 (9.514) from 18 Reviews


Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aspen Court Care Home?

  • Extremely LIKELY
    11
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aspen Court Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    1
  • more

Although the actual home looks a little tired the ambience and friendly staff make up for it. The home ensures that residents are stimulated on a daily basis by providing an entertainments member of staff who rotates a good selection of activities. The food always looks very appetizing and plentiful. Although I have not witnessed the level of care, I feel it is satisfactory but not excellent.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   3.9 out of 5

Mum appears to be generally well looked after and most of the staff know her needs and treat her well. The majority of staff are very pleasant and listen to what the family what for Mum. The facilities are good and the cleanliness is excellent. The activities and entertainment are excellent with a lot of time and effort put into these, which keeps the resident occupied and able to interact with each other. During the day there is a lack of staff or they are too busy to take Mum to the toilet. This happens regularly and she can wait up to 30 minutes before they come which results in her sitting in wet clothes.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   3.8 out of 5

I visited Aspen Court prior to my mother becoming a resident there at the beginning of March 2018. My immediate impressions were how pleasant an environment it was. Corridors and rooms are very clean, spacious, light, airy and well-decorated. Toilets and bathrooms spotless. Well set out communal areas with quiet room, TV viewing room, conservatory looking onto garden and dining room. Plenty of chairs available for visitors. Daily menu providing tasty nutritional food. The staff are very helpful, friendly and respectful towards residents. Calm atmosphere.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel happy and content knowing my Mum is being looked after by such friendly and caring staff. I know that her medicines are not forgotten like she used to and that there are three, nutritional, meals each day plus snacks and drinks, she only wanted packet meals at home.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since losing my Father just over a year ago, after 64 years together, my Mum was very lonely and isolated. Although she was receiving home care visits 4 times per day she continued on a downward spiral, she was depressed and often refused to get out of bed, wash or eat and drink. My Mum likes to be surrounded by people and the people as Aspen Court are wonderful with her. She has lots of friends and likes to join in all the activities. She is happy and so am I as I don't have to worry if she's safe. I know she's well looked after.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In the short time my husband has been here the care has been excellent, the staff are lovely and very helpful, the food is fantastic as well.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly staff.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I found the staff very kind and caring, could not fault it. My husband had a very nice room (although I think it was the biggest there). There was a good variety of food cooked.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

From my experience, I have found it to be a joy. First class all round, all personnel are great and very helpful. I am happy to reside here.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent attention. Good food, well presented. Good service, very clean. In general, it's been a lovely stay.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Aspen Court Care Home responded to this review on 30 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Altogether a very satisfactory stay of 10 days.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer services administrator at Aspen Court Care Home responded to this review on 17 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My husband has dementia and the staff were caring and made you feel welcome. The care home was very clean and did not smell. My husband enjoyed his stay and joined in with activities.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Aspen Court Care Home responded to this review on 19 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

On visiting this care home on the occasion feel things are slowly becoming better. But still feel a lack of communication. I was waiting for a nurse to visit my father from out of the home concerning infection apparently she phoned to cancel but this was not relayed to me. If I had not gone and asked after waiting an hour I still could be there now! I did go to the nurse's station as soon as I arrived to and believe the phone call they were taking was the one from the nurses to cancel! Frustration.
And my father is still lacking getting a regular drink.

How likely would you be to recommend Aspen Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

Jayne Duck, Customer Services Administrator at Aspen Court Care Home responded to this review on 19 Jun 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Overall the staff were welcoming, caring, respectful and supportive in managing my dad.
This was his first experience of a care home, although there's no place like home, he came out with a very positive experience.
Concerns about my dad's general health were dealt with immediately with a positive outcome for dad. Thanks.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   4.3 out of 5

Simone Berkeley, Customer Service Advisor at Aspen Court Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

This home has a lovely atmosphere.
My family and I visited recently with a lot of young children. There was plenty of board games provided which they enjoyed playing in the large bright conservatory while my mother sat with us. It felt like being at home which was great. The staff are always polite and helpful.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Aspen Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very clean and patients well cared for. Staff all very good and friendly. Nursing care good.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Aspen Court Care Home responded to this review on 03 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff were very friendly, patient and treated mum well, however we felt there were insufficient people with similar dementia problems for mum to relate to, than we were first lead to believe, coupled with mum's reluctance to accept that she was in an environment with people of high nursing needs. So it was decided by the family to move mum to a residential home nearer to me, we hope this proves successful, but mum's denial of her dementia will always prove problem-some.

How likely would you be to recommend Aspen Court Care Home? Likely

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Average Rating:   3.9 out of 5

Emily Wilson, Customer Service Administrator at Aspen Court Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mother placed as step-sown from hospital. Experience has convinced her long term care is best for her. The level of care provided is excellent. The food was remarkably good and for first time in years she is eating properly. I would have no hesitation in recommending this home and its staff to anyone.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Aspen Court Care Home