The New Lodge Nursing Home

114 Western Road, Mickleover, Derby DE3 9GR
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10 51 Reviews
  • The New Lodge Nursing Home, Derby
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Care Provided by The New Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact The New Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sue White (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (2)
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The New Lodge Nursing Home Reviews (51)

10

The New Lodge Nursing Home has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years.
Over all time The New Lodge Nursing Home has 51 reviews.

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Review from Lynn S (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On our first visit, the manager welcomed us warmly and showed us all around.
Our first impressions were a bright, immaculately clean and happy home. We saw two rooms, choosing the one we liked for Mum. Next, we met some of the staff and had a long chat over a very welcome cuppa. We just knew then,
we had found the right place. Mum moved in a few days later. Her room was spotless, bright and airy, overlooking the garden - just perfect. From that very first day, she received outstanding care from the whole 'family', who make The New Lodge Nursing Home what it is - a truly special home, full of wonderful, extremely caring, compassionate people. You simply couldn't choose a better home for your loved one. Sadly, Mum's time here was all too short but the loving care she received is appreciated more than words can say. We will be forever grateful to our 'family' at The New Lodge for everything they did for Mum and for us. Thank you all, so much, from the bottom of our hearts.
Reply from Sue White, Registered Manager at The New Lodge Nursing HomeThank you for your kind words. Although your mum's time with us was short, she was an absolute pleasure to care for and will be remembered fondly by us all.
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Review from Lynn T (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum only had three weeks at The New Lodge Nursing Home. She entered the home on end-of-life care. Whilst she was there she had the best care possible. The nursing care she received was five-star. The nurses, care and management staff kept us fully informed of Mum's health and well-being. They were
friendly, caring and loving towards Mum and our family also. Even when she passed away, the respect she got from them all was A-star. Thank you New Lodge Nursing Home for everything.
Reply from Sue White, Manager at The New Lodge Nursing HomeThank you for your kind words. We are pleased we were able to make your mum's last few weeks comfortable.
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Review from Becky P (Granddaughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was here till her last days and the staff was absolutely amazing, went above and beyond. During her last days, they were making sure she was as comfortable as she could be but also, were making sure we were okay and offering us food and drinks. So amazing!
Reply from Sue White, Manager at The New Lodge Nursing HomeThank you for your kind words. Your grandma was an amazing lady whose character will never be forgotten here at the New Lodge. She was a pleasure to look after for the short time she was with us.
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Review from C P (Granddaughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that was given to my grandma was outstanding and it truly made her last few weeks more comfortable, the team around her were so lovely. She was completely in her comfort zone and was looked after so well.
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Review from S O (Granddaughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are absolutely wonderful. Nothing is too much trouble. You can see and feel that they genuinely care. The place is incredibly homely and it does not feel clinical at all. A really lovely place, with beautiful staff where my gran spent her final few weeks.
Reply from Sue White, Registered Manager at The New Lodge Nursing HomeThank you for your kind words. Your feedback is very important to us and very much appreciated.
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Review from Steve C (Friend of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff I meet are friendly and helpful to me. She always talks highly of friendly helpful staff. Always offered a cuppa tea and they are always on hand if I have any questions, plenty of staff always around. We receive regular messages, updates and pictures when visited by animal therapy people.
Very good all in all.
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Review from Susan B (Daughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at her new home, The New Lodge, since last year and I have been very impressed, and reassured by the staff, with the care my mum has and is still receiving. She enjoys the entertainment they provide here too. The staff are like family and you become close friends with the residents
and their family/friends too. The bedrooms are clean, including the dining room and lounges. The garden is lovely, and private, and provides seating arrangements and space for residents and visitors.
Reply from Sue White, Operations and Business Development Manager at The New Lodge Nursing HomeThank you for your kind words. Our aim is to make the New Lodge a home from home for everyone who comes into our community.
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Review from Susan S (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of the clinical and non-clinical team gave a gold standard of end-of-life care to our beloved mum. Consistency of excellent compassion, kindness and attention to small important details will never be forgotten. Each member of the team day and night, deserves recognition for always going
the extra mile to make the experience of care the best it can be. Care at the New Lodge is safe, well-led and managed, personalised and empathetic. Care extends to all family members at all times. The respect and dignity shown to our mum was exemplary and appreciated greatly and noticed by all who experienced her care. At the end of life, the family would like to make known how the team and residents were able to pay respects in our mum's final journey past home. Heartfelt thanks for the memories the team have given to our family.
Reply from Sue White, Registered Manager at The New Lodge Nursing HomeThank you for your kind words. Your mum was an important part of our family and will be missed by us all. It was a pleasure to take care of her in her final days.
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Review from Emma P (Granddaughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved into this lovely home on end-of-life care after being in hospital for around 5 weeks. The time she spent here was amazing I can not fault the staff from the moment she moved in to the very end and including after. Very accomodating asked us if we wanted any hot drinks or anything to eat.
Very friendly and chatty explained what was happening what their plan was or what they were going to do very well. There was never a question as to what they meant. Even down to her final trip out of the home, the staff on-site who cared for my nan came out for final goodbyes. Really can not fault anything they did. My nan was always dressed presentable and always clean when she wasn't able to do it herself. Extremely helpful would 100% recommend this home to anyone.
Reply from Sue White, Registered Manager at The New Lodge Nursing HomeYour nan was a joy to look after. She was an exceptional character and will be missed by us all.
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Review from Robert P (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thanks to all your staff for the support you gave my mum and the family from start to finish, our mum has been so loved and cared for, and loved every minute she spent with you all, truly thank you, you are all amazing.
Reply from Sue White, Acting Manager at The New Lodge Nursing HomeThank you for your kind words. Your mum was a pleasure to look after and will be sadly missed.
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Review from Lesley N (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received albeit short was outstanding. The staff treated my mother with the utmost respect and dignity throughout her time at the New Lodge Nursing Home. We noticed a big difference in her personal care, something we had not seen previously in other homes, my mother was clean, comfortable
and warm.


The nursing team have been exceptional in their knowledge, care, and compassion and that extended to us her family as we struggled to cope with the final weeks of her life. Both my brother and I were so relieved her final days were spent here and we would recommend this nursing home to anyone.

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Review from Julie H (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank everyone enough at The New Lodge Nursing Home for their care, kindness and compassion when caring for my mum who had Alzheimer’s disease. Everyone was so kind, ensuring Mum had everything she needed and spending time talking with her and getting to know her. They also took the time to
get to know the family and were so thoughtful during Mum’s final days, meeting her needs and also making sure we were okay, whether it was day or night. All the staff are so professional but it also really does feel like a big family at The New Lodge and we will always be grateful for the outstanding care Mum received during her time there.
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Review from K F (Son of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent first-class service for my mum who stayed at The New Lodge Nursing Home throughout the pandemic and beyond. The staff are always helpful and offer a thorough service to the residents, the care home is very clean.
Reply from Linda Pitt, Manager at The New Lodge Nursing HomeThank you for your kind words. Your feedback is very much appreciated.
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Review from Linda J (Daughter-in-law of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law sadly passed away last week. The care he received at New Lodge was outstanding. He was kept clean, and well fed and the personal care given was second to none. Every single member of staff was attentive towards him and to us during every visit. We were given video calls when we were
unable to visit. It was clear to see that everyone cared very deeply about him, as evidenced by the depth of feeling when he passed. New Lodge was definitely his 'home' and the staff were like family. Can't thank everyone enough. You will all remain in our hearts for the great things you do.
Reply from Linda Pitt, Registered Manager at The New Lodge Nursing HomeThank you for your kind words. Your father-in-law was a pleasure to look after and he will be greatly missed, as will you all. At The New Lodge, we believe a resident's family is as important as the resident themselves. Our deepest condolences to you and your family.
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Review from Susan S (Sister of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has complex health needs and has been at The New Lodge for seven years. Throughout this time her care has been outstanding from the whole team. New Lodge truly became my sister's family during lockdown, when we were unable to see her. Now sadly she is on end-of-life care. The nursing team
are exceptional, their knowledge and care have supported us all at this distressing time, always having time to talk, listen and reassure. On New Year's Eve, my sister was extremely unwell, when the manager arrived at 22.30 unbeknown to me, to sit with her through the night. Together, with the nurse, the four of us celebrated the New Year with tears and laughter. A time I had been dreading gave me precious memories I will cherish forever. Thank you again, another example of going above and beyond. My sister can only greet you with a smile but to see the way her face lights up for staff brings tears to your eyes. We will never be able to thank the staff enough for their love and compassion, they are our family.
Reply from Linda Pitt, Manager at The New Lodge Nursing HomeThank you for your kind words. As you know, our ethos at The New Lodge Nursing Home is that our residents' families are our family. Your sister is a pleasure to look after and her smile is thanks enough.
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Review from Wendy C (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to Mum going from the hospital to live in the home. We were able to visit and ask lots of questions. My ears and eyes were everywhere having worked in care myself, I found nothing to be concerned about. What I did find, was a bright, airy and well-kept home, there is no odour and the rooms are
lovely. The building is very secure and during the different requirements of the pandemic, this home was at the forefront of protecting everybody and kept us informed. All visitors are made to feel very welcome.
The care my mum received was fabulous, all of her needs were met daily, staff were amazing and went above and beyond for her. They did everything with a heart of gold and if ever she needed anything, it was sorted straight away. I cannot praise the staff enough for what they have done for us. The food was lovely and fresh and presented appropriately for each resident. Entertainment is arranged and all are encouraged to participate, as well as family. Your loved ones will be happy here.
Reply from Linda Pitt, Registered Manager at The New Lodge Nursing HomeThank you, your mum was an absolute pleasure to look after. She gave us many laughs with her humour and antics. Her smile lit up the room and she always stayed cheerful. The pleasure was all ours and your mum will be greatly missed.
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Review from Coral J (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved into New Lodge in June last year after a stay in hospital. Choosing a home for Mum was extremely worrying because we were unable to view places due to the pandemic and were just given a list to choose from by the hospital. We were limited as Mum is on end of life care and there were
only select places to consider. We chose New Lodge primarily on its location and their good CQC rating, so in effect, we were winging it! From the moment Mum arrived, we were welcomed with open arms, we were introduced to the staff, given information about the home and its routine. Everyone there treats not only Mum, but the close family with such care and respect. The nursing care is phenomenal, Mum arrived with a pressure sore from the hospital, which they healed and other than the occasional split, it hasn’t got any worse. She is turned and kept beautifully clean. I highly recommend New Lodge for anyone considering nursing home care.
Reply from Linda Pitt, Manager at The New Lodge Nursing HomeThank you for your kind words. It is a pleasure to look after your mum and of course the family when they visit. Our ethos at New Lodge is that our residents are family and therefore their family become our family. Thank you.
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Review from Helen B (Sister of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was moved to New Lodge in March 2020, at the start of the pandemic. A very stressful time for everyone but the home did a great job at settling her and reassuring us. Throughout her stay, they have been attentive, caring, patient and very welcoming when we have been able to visit. We have
only moved her to another home to reduce the very long commute. We were sad to do this as we have built such good relationships with the home and staff. They have treated her and us with dignity and kindness and we wish them well.
Reply from Linda Pitt, Manager at The New Lodge Nursing HomeYour sister was a pleasure to look after. We are pleased that she is now able to be closer to her family and we wish her and you all the very best for the future.
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Review from Amanda M (Daughter of Resident) published on 20 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident for over 3 years. The care he received was excellent from every staff member. He was treated like a member of their own family. His past few days they couldn’t have done any more for him and us. They made sure he was comfortable, pain-free and peaceful. This gave so much comfort
to us. The staff are so caring and go the extra mile for their residents and their families.
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Review from Julie W (Daughter of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say what a fabulous place my daughter was in for a short time. The staff are such caring and compassionate people, they go above and beyond. I would like to say a big thank you to each and every one of you. Highly recommend The New Lodge.
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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for The New Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for The New Lodge Nursing Home is calculated as follows: ( (226 Excellents x 5) + (8 Goods x 4) ) ÷ 234 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The New Lodge Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (0)

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