The New Lodge Nursing Home

Excellent first-class service for my mum who stayed at The New Lodge Nursing Home throughout the pandemic and beyond. The staff are always helpful and offer a thorough service to the residents, the care home is very clean.

My father-in-law sadly passed away last week. The care he received at New Lodge was outstanding. He was kept clean, and well fed and the personal care given was second to none. Every single member of staff was attentive towards him and to us during every visit. We were given video calls when we were unable to visit. It was clear to see that everyone cared very deeply about him, as evidenced by the depth of feeling when he passed. New Lodge was definitely his 'home' and the staff were like family. Can't thank everyone enough. You will all remain in our hearts for the great things you do.

My sister has complex health needs and has been at The New Lodge for seven years. Throughout this time her care has been outstanding from the whole team. New Lodge truly became my sister's family during lockdown, when we were unable to see her. Now sadly she is on end-of-life care. The nursing team are exceptional, their knowledge and care have supported us all at this distressing time, always having time to talk, listen and reassure. On New Year's Eve, my sister was extremely unwell, when the manager arrived at 22.30 unbeknown to me, to sit with her through the night. Together, with the nurse, the four of us celebrated the New Year with tears and laughter. A time I had been dreading gave me precious memories I will cherish forever. Thank you again, another example of going above and beyond. My sister can only greet you with a smile but to see the way her face lights up for staff brings tears to your eyes. We will never be able to thank the staff enough for their love and compassion, they are our family.

The care my mum received was fabulous, all of her needs were met daily, staff were amazing and went above and beyond for her. They did everything with a heart of gold and if ever she needed anything, it was sorted straight away. I cannot praise the staff enough for what they have done for us. The food was lovely and fresh and presented appropriately for each resident. Entertainment is arranged and all are encouraged to participate, as well as family. Your loved ones will be happy here.

My mum was moved into New Lodge in June last year after a stay in hospital. Choosing a home for Mum was extremely worrying because we were unable to view places due to the pandemic and were just given a list to choose from by the hospital. We were limited as Mum is on end of life care and there were only select places to consider. We chose New Lodge primarily on its location and their good CQC rating, so in effect, we were winging it! From the moment Mum arrived, we were welcomed with open arms, we were introduced to the staff, given information about the home and its routine. Everyone there treats not only Mum, but the close family with such care and respect. The nursing care is phenomenal, Mum arrived with a pressure sore from the hospital, which they healed and other than the occasional split, it hasn’t got any worse. She is turned and kept beautifully clean. I highly recommend New Lodge for anyone considering nursing home care.

My sister was moved to New Lodge in March 2020, at the start of the pandemic. A very stressful time for everyone but the home did a great job at settling her and reassuring us. Throughout her stay, they have been attentive, caring, patient and very welcoming when we have been able to visit. We have only moved her to another home to reduce the very long commute. We were sad to do this as we have built such good relationships with the home and staff. They have treated her and us with dignity and kindness and we wish them well.

My dad was a resident for over 3 years. The care he received was excellent from every staff member. He was treated like a member of their own family. His past few days they couldn’t have done any more for him and us. They made sure he was comfortable, pain-free and peaceful. This gave so much comfort to us. The staff are so caring and go the extra mile for their residents and their families.

I would like to say what a fabulous place my daughter was in for a short time. The staff are such caring and compassionate people, they go above and beyond. I would like to say a big thank you to each and every one of you. Highly recommend The New Lodge.

My dad has recently been discharged from the hospital into The New Lodge Nursing Home.

I cannot praise the outstanding care he is receiving here highly enough. As a family, we feel so grateful to have found such a wonderful home, with such caring, dedicated, selfless staff for our Dad.

It’s been a really difficult time for our family witnessing the deterioration in Dad’s health, his vascular dementia has robbed him of his personality, and a stroke 2-years ago has also taken his mobility.

From that initial call with the owner, I knew everything was going to be ok, Dad would be safe and well cared for.

Staff do everything possible for their residents, and we have full confidence in them all.

Thank you for all you do and continue to do for our Dad; we feel very fortunate.

My dad was transferred from hospital straight to The Lodge. From the first phone call, I made to the home to check if my dad had arrived safely, was so reassuring. What I can’t believe is it’s the only home I have ever visited that doesn’t smell! It is so clean, and the staff are unbelievably friendly. The manager is so kind; she actually takes the time to feed my dad and sends me pictures of him. She even takes her dog in to see my dad, she realised quite quickly that my dad loves dogs! I have met the management, and they cannot do enough for my dad. I worried so much about my dad being in a home, but The Lodge has made both my dad and my family feel so welcome. They are very thorough with testing visitors for COVID and have everything you need to keep all parties safe during this difficult time. The only reason why we have been able to visit is my dad is because he receiving end of life care. My dad's room is lovely! Thank you so much for looking after my dad so well!

I cannot thank The New Lodge Nursing Home enough for the way they nursed and cared for my husband. He spent two years in their care, following months in various hospitals. He had complex needs, but their superb care and nursing skills helped raise his quality of life. We were so relieved we found the home who were able to cope with him in such a brilliant way. All the staff, throughout the home, did their utmost to make him feel valued and part of the life of the home and showed great kindness to us over the times we were visiting – both in person and virtually.

We were reassured by the fact that, when needed, the doctor was consulted and called in and we were always kept informed.

The New Lodge is a nursing home, which we would unreservedly recommend to anyone looking for a place for their loved ones to be taken care of with skill, compassion and dedication.

I am regularly updated on my uncle's condition, and whenever I call to see how he is doing, I am always greeted with a friendly voice at the end of the phone.

We would like to offer a heartfelt thank you to all of the team at New Lodge. It was reassuring for us all, her family and her friends, to witness the level of care our Aunt was receiving during her short time with you.

The staff treated her with humanity, kindness and understanding and it was incredibly touching to see.

What was a particularly sad situation for our Aunt and a difficult time for all who knew her, it was made bearable with your support.

We cannot thank you enough.

I was impressed in many ways by the New Lodge Nursing Home both from the high quality of the facilities provided and the professional and caring attitude shown by all levels of staff. From the first contact on my wife's impending discharge from the NHS Hospital every effort was made to keep me informed as to the availability of accommodation. I was also impressed by the relationship the Home maintained with the local GPs who I was also able to meet at the Home. Unfortunately, my wife passed away after only 4 months at the home but I really appreciated the care and compassion shown to her in her last few days.

A little background first. My mother has a number of medical issues compounded by advanced dementia resulting in her inability to communicate what hurts and why. One of the complications my mother has in an ulcer on her leg (this being a result of poor care in a previous home unrelated to The New Lodge). It was decided by the senior care team that Mum needed a complete medical assessment of the ulcer due to no improvement in the condition.

Mother was transferred to the local hospital for a full assessment, a new treatment regime was put in place and Mum returned to The New Lodge a few days later. At all times I was kept fully informed of her progress and briefed on what the new treatments would require.

I must say Mum's personal and health needs are catered for with passion and care by all the team members at the New Lodge. It would not be unfair to say that my mother is treated by the team with the same level of care they would provide to their own mother.

I am extremely grateful to New Lodge for their excellent care and would not hesitate to recommend them.

The care, compassion and service provided by all the team at New Lodge is nothing short of outstanding. The management team should be praised for their leadership which ensures all the team excel at their role and care for all at New Lodge, whether that be residents or visitors. Without their support during our dear friend's end of life care, we would have found this distressing time considerably more difficult to cope with. We will be forever grateful and would not hesitate to recommend.

New Lodge is a superb nursing home and our family felt part of a happy community. It is a shame that mum did not live to spend longer here.

Anyone choosing a nursing home need look no further. It was a difficult decision to put my father into care after many episodes in hospital and home care. I didn't know what to expect and was very protective towards him.

The Shadow Minister is passing a bill for pets to go with elderly people but this care home is one step ahead. The residents are clearly well looked after and staff happy too. I can sleep at night as have absolutely 100% trust in this home. Thank you.