Devonshire Court was the first purpose-built RMBI Care Home and the first residents moved into the Home in 1966. The Home is situated on a four and a half acre site in a pleasant residential area. The grounds are beautifully landscaped, providing pleasant areas to sit and walk. A garden and a patio area accessible from the conservatory also provide a tranquil place for residents to enjoy. The categories of care offered are dependent upon people's assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.
Group: Royal Masonic Benevolent Institution Care Company (RMBI)
Person in charge: Juliet O'Connor (Home Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 69 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Freemasons and their dependants - non mason considered. Ages 65+.
Single Rooms: 69
Rooms with ensuite WC: 69
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Parking on site
Latest Care Quality Commission* Report on Devonshire Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Devonshire Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Devonshire Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.622 for Devonshire Court is calculated as follows: ( (99 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.622
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.58 Points relating to the number of positive Reviews for Devonshire Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.8 Target = 0.580
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Devonshire Court has a Review Score of 9.2 (9.202) from 13 Reviews
Review submitted from a Postal Card by Caroline A (Daughter of Resident) on Thursday 12 April 2018. Relates to March 2018.
My mother is a resident of Devonshire Court age 95 and has developed brittle asthma over the past few months which has been difficult to control. The staff have been so caring and supportive and the home manager arranged an asthma study day on site. Many staff attended including some on days off, with mutual benefit this is just one example of the personalised care and going beyond the call of duty to support the residents and their families. Thank you.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by G H (Son-in-law of Resident) on Wednesday 21 March 2018. Relates to February 2018.
Plenty of social activities and trips out in the minibuses. Staff are wonderful and caring. The manager is always available and has time to talk to the relatives.
I have experience of several care homes with my own mother and Devonshire Court is absolutely excellent in all aspects.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Peter D (Volunteer) on Thursday 21 September 2017.
My wife receives exceptional care at Devonshire Court. The carers were magnificent - I think they loved my wife, who unfortunately passed away a year ago.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Adrienne L (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Mum always says how kind and lovely the staff are towards her after they have left the room. She appears to be content and settled - she enjoys her food and especially enjoys the various trips out such as the seaside and a canal boat trip this summer.
We always find mum very settled and happy. She does not say much but she is obviously well cared for physically and mentally. Whenever she needs any special medical care, she always has first-class treatment.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Dorothy M H (Resident) on Tuesday 19 September 2017. Relates to September 2017.
The home is being updated - clean, comfortable. Help is always available. Nursing is not provided internally, but is organised if needed.
Variety of food is good and attention given to diets if necessary.
Entertainment and exercise are given and outings organised.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Stanley L (Resident) on Tuesday 19 September 2017. Relates to September 2017.
After our own home, which was to us the best, Devonshire Court is the best.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by B O (Sister of Resident) on Friday 15 September 2017. Relates to September 2017.
Having visited other relatives in other care homes and I can only describe Devonshire Court as Excellent. I can assure you that if we myself and my sister's daughter were not happy and our complaints listened to my sister would be moved,
How likely would you be to recommend Devonshire Court? Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Tuesday 11 July 2017. Relates to July 2017.
Overall I am happy that my mum is cared for in Devonshire Court. The home has improved over the three years my mum has been there.
The frontline carers are excellent on every level and ensure my mum is treated with respect and dignity. The activities have improved 100%. It's a lovely friendly place to visit.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Mary Y (Resident) with assistance of Daughter of Resident/Service User on Friday 12 May 2017. Relates to April 2017.
Admission procedure conducted in an efficient, calm and caring manner. Moving in day was conducted with compassion and respect for the whole family. Staff attentive at all times.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Peter D (Volunteer) on Friday 28 April 2017. Relates to April 2017.
The standard of care is excellent the attitude and moral of the staff are first class and treat the patients with dignity and compassion.
The entertainment programmes are very well planned and receive great support from the residents.
The cleanliness of the home is exceptional provided by a hard working staff. The dining arrangements compare to a very good hotel standard, without doubt, Devonshire Court is a credit to the masonic charity.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by Tim F (Son of Resident) on Monday 24 April 2017. Relates to April 2017.
My father is very well looked after at Devonshire Court. Following a hiatus of leadership succession and issues around recruitment, the staff have really upped their game in what is a very challenging environment. I know many of the staff now and have faith in their intent and ability to look after my father.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Monday 24 April 2017. Relates to April 2017.
We have been delighted with all aspects of this home despite it going through some tough times.
The care staff are all fantastic and show my mother lots of attention and genuine affection.
The cleaning staff also deserve a mention for not only cleaning but caring.
I would recommend Devonshire Court if you need to go through this difficult process with a loved one.
How likely would you be to recommend Devonshire Court? Extremely Likely
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Review submitted from a Website Submission by J C (Daughter of Resident) on Thursday 20 April 2017. Relates to April 2017.
My mother has been a resident of the dementia unit for ten years. Mum is well looked after and enjoys life as fully as her condition allows. The 11-bedded unit provides a good ratio of staff to residents. The staff eat with the residents which adds to the 'family' atmosphere. The facility includes a large dining room/kitchen where drinks and snacks are prepared as required. Cooked meals are delivered in a heated trolley from the main kitchen. There is a residents' lounge/activities area and a further seating area. Mum's own room is sunny and light and provides everything she needs.
In addition to the work of the activities team, some of the staff volunteer their own time for additional activities and trips.
We recently had to take mum to the hospital for an appointment and we were grateful for the cooperation of management in providing both a carer and wheelchair transport to make this possible.
How likely would you be to recommend Devonshire Court? Likely
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February 2018
Recipient: Royal Masonic Benevolent Institution Care Company (RMBI)
Date: Thursday 01 Feb 2018
Recipient: Royal Masonic Benevolent Institution Care Company (RMBI)
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Devonshire Court