Harley Grange Care Home

I am very pleased with how my mother has improved since her stay at Harley Grange. She had had a severe stroke and she was not herself at all, but now, she is talking and having fun. Thank you for giving one back my mother.

When viewing the home, the smiles from all members of staff were so welcoming. From day one, the home has given wonderful nursing to my mother with all aspects of the care needed. They have shown softness in their care as if my mother was their mother and for that, I can highly recommend this home. Harley Grange is clean, the house staff and cooks are professionals in their work. The nurses are gentle, caring and a great asset to this home. Nothing here is too much trouble, so accommodating.

We attended a coffee morning that she organised, which was a great success, where she baked cakes to help raise money for the residents entertainment.

There are organised coffee mornings, remembrance service, Christmas carol singing etc. This events lady gets relatives involved using their talents, resources eg. I go in to play piano for the residents. They are having a lady in who is well named a 'Laughter facilitator'. These all contribute to the mental well-being of the residents.

Harley Grange is a caring place to be. Staff are kind and nothing is too much trouble. Activities are varied and inclusive despite the many residents with profound care needs - visitors are welcomed and made to feel part of the team. I was desperately worried about mum going into a home but also knew it had to happen because her care needs became so great - Harley Grange relieved my worry.

I believe, when someone has internal illness, I think you should have an alternative way of cleaning the patient and changing the bedding to avoid any discomfort. Overall the care home is high-class accommodation. The staff were very nice and spoke politely and helped me when I asked. They made me feel very welcome when I visited my dad. Thank you for all your help and support.

We couldn’t praise the attitudes of the staff highly enough and we were treated like family. All of the staff that we saw were lovely and we would like to say a big thank you to the nurse that we saw dealing with her the most often in the short time she was there. We wouldn’t hesitate to recommend this place.

I visited Harley Grange on the recommendation of the hospital's discharge team. A former neighbour had been very happy there a few years ago and I was delighted to find that the home is still as good as it was then. A warm, clean, safe and friendly environment for my aunt to move into, giving me peace of mind that she will be cared for as an individual.

Attentive nurses, very caring carers, I know that I can happily leave my mother in Harley Grange's Care. I know she will be cared for in all aspects, it means I can sleep at night with peace of mind. Food is of a high standard, wholesome and endless cups of tea which mum loves. She is treated with dignity at all times. Her room is always clean, fresh bedding. Daytime activities are good for mum, keeps her mind occupied.

My wife has been in this care home for a month now and she has been well taken care of. The environment is very clean and the nurses and carers have been very effective.

I am fairly satisfied the way things are run. It is a nice clean home. My observations over the past 16 months regarding the staffing levels is a concern. I feel sorry for some of the carers because they work very hard and occasionally overloaded, which is a situation in most care homes I am sure.

Sister admitted to the home after semi-paralysis sustained due to the spinal injury. Family discussed a care plan with the manager and it was regularly reviewed and monitored. Requests for specialists accessories were followed through by the care team. Quality of care was reasonable but food choice could be improved.

Most of the staff are very friendly and caring. Sometimes it's hard to find member of staff. Generally run very well.

My Father-in-Law has been a resident since November 2015. Since he's been here the care has been to a high standard, however I do wish they would try different alternatives to encourage him to get out of bed each day. My father-in-law is quite happy laying in bed all day but this is no good for his chest, pressure areas and most of all his mental state. I wish more engagement from the staff was offered with regards to activities and socialising.

The staff are very helpful and caring to the guests. There is a large lounge with views across the garden. The garden is a lovely place to sit in the summer with areas of shade if required.

The staff at Harley Grange treated my terminally ill stepfather with great care and compassion during the final weeks of his life. They were welcoming, helpful and supportive of his wife and myself during the 6 weeks he was resident there. I would highly recommend this care home.

very accommodating, clean bedrooms, home. Things sorted out quickly and efficiently. My father has always been well looked after very well. Special thanks, as they bot deserve praise is the nurse and her husband, both are polish and are able to communicate with my father which was important.

I have been very pleased with all aspects of the home. The cleanliness and food are very good. The staff are lovely. They are all very friendly and helpful. I have been in to see mum at different times of the day and the care and attention to patients is always very good. I would recommend the home to anyone.

The manager and the home and her staff have made my father and my family feel welcome. Any concerns are dealt with in a timely and professional manner and I feel as if we are being listened to. This nursing home really does care for it's residents and the staff show kindness and consideration to my father and other residents. Health and safety matters are taken very seriously. The food is of a high standard. The atmosphere is calm and caring.

My mother was happy during her two year plus residence at Harley Grange, the staff were cheerful and caring towards her, in her nineties, and other residents she particularly enjoyed outings and staff or volunteer organised activities, she said "this is the best place for me at this stage I'm happy living here". With this warm positive atmosphere I would certainly recommend this care home as would other family members who made regular visits.