Harley Grange Care Home

My friend has been a resident for the last 2 months. The staff have been very supportive during her difficult time accepting she can no longer live at home. They are kind and treat her with dignity. The activity facilitator tries very hard to engage the residents which can be difficult.

Visited today, Saturday, and was not impressed! Only one staff member visible, although there were others around they appeared to be hiding. One resident asked to go to the toilet and the member of staff disappeared for 15 minutes and when she returned seemed surprised nothing had been done for the resident, who had wet herself by the time she was attended to.

Another resident was visibly distressed who was completely ignored. Nothing to occupy the residents. Only snooker on the TV. A film would have been more interesting. I have eaten with residents at meal times and the food is not good.

Everyone is always very helpful and friendly. Activities are well organised and varied.

I am happy and I feel we are lucky that my mum got placed in Harley Grange.

Carers are very kind and helpful.

Thank you.

My niece has always been treated very well and the staff are very good with her and her father, who is my brother is also treated very well.

Very good and really enjoyed it.

Happy to have visited your home. Very impressed with the high standards observed.

Thanks for taking care of my aunt. We'll be back soo. God bless you.

Keep up the good work.

Harley Grange is very friendly and caring. My husband had 6 months in here after leaving hospital in 2016. He has been back since for respite. It was like seeing old friends.

I attended Harley Grange in late 2016/early 2017 for 6 months. I have returned this time for 5 days only. In my stay, as in the previous visit, I found the staff to be happy wherever I go and it was like I'd never been away. God bless you all.

We cannot emphasise how much we appreciate the support that allowed our uncle to pass away peacefully and would recommend Harley Grange to others.

A professional and caring environment for palliative care for our mother.

Social activities - excellent! Congartulations.

Thank you to everyone at Harley Grange Care Home including the nursing staff who did a wonderful job.

My mother-in-law lived at Harley Grange for the last 13 years. During that time her condition gradually deteriorated and she was totally dependent on the carers for all care at the end. I was always impressed with the compassionate care given by the matron. I felt the staff did their best to make my mother-in-law comfortable.

A celebration tea for Valentines' Day had been organised and friends of the residents were kindly invited to join in. The room was beautifully decorated with banners and bunting and the tables had red cloths and roses and looked very pretty. The tea was delicious and there was a lovely atmosphere with music etc. We enjoyed it very much.

The staff put themselves out to accommodate our friend by putting a table at their disposal for a game of Bridge. After our game, a beautifully arranged afternoon tea was given. Many thanks to all concerned on this Valentine's Day.

My father liked the care home and staff very much and said he did not want to go back to his home as he was being looked after in such a good way.

My mother was transferred from a North London Hospital to Harley Grange to be nearer family. We are very happy with our choice of care home. Lovely caring staff and team, room and facilities. Overall care is excellent. Early days but mum is pleased with our choice and thinks the staff are lovely. She likes her room very much to which we have brought lots of her personal possessions to remind her of her home.