Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD
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9.7 95 Reviews
  • Harley Grange Care Home, Leicester
Harley Grange Care Home is a purpose-built care home offering comfortable living for people looking for residential, nursing and dementia care.

Offering the best of both worlds, Harley grange is ideally located in a quiet, residential area in the heart of Leicester, close to all local amenities and easily accessible for visiting family and friends whilst providing tranquil and peaceful surroundings.

The home boasts a number of sitting rooms where residents can make themselves at home. Whether they prefer making the most of the slower pace of life or socialising with other residents and their loved ones, there is always a place to settle down.

There is also a treatment room and a hairdressing salon as well as a beautiful garden, which is tended to by green-fingered residents. Here, Harley Grange hosts parties, fetes and barbecues throughout the year and it is also a favourite location to relax and spend time with friends and family.

Each member of the team at Harley Grange works hard to make the home a happy place to live, where residents have the peace of mind that they have the care and support they need, now and in the future. The engaging activities programme ensures that there is always something to look forward to, and the team spend time getting to know residents so they can factor in their interests and preferences, supporting those living at Harley Grange to continue enjoying life in a place where they feel respected and valued.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1079

These prices are only a guideline, please contact Harley Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Justyna Szewczyk (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (34)

Harley Grange Care Home Reviews (95)

Total of 95, showing 1-20
9.7

Harley Grange Care Home has a Review Score of 9.7 (9.741) out of 10, based on 12 reviews in the last 2 years. Over all time Harley Grange Care Home has 95 reviews.

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Review from Scott P (Friend of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall rating from myself would be very good, However i don't feel that by having two staff at nights is simply enough to cater for the amount of residents there, Whether this due to a cost cutting measure iv'e no idea ?? This needs to be resolved and it's my belief there should be at least four.
The care in the day appeared to be very good but i'm giving care/Support a 3 as again i wasn't happy of the minimal staff on the night shift.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Harley Grange Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We appreciate your kind words surrounding the support and care provided at Harley Grange and we will share your feedback with the team. We are sorry to hear of your concerns regarding the night staffing levels. Please be assured we currently have three members of staff on shift, and we regularly review staffing in line with the needs and dependency levels of our residents to ensure their safety, and wellbeing. However, if you would like to discuss this further, please do not hesitate to contact the home direct.

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Review from M H (Respite Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff tried to make our stay as comfortable and pleasant as possible. A great success with the only negative was one of communication. All residents may feel they are priority one and, on occasions, put some staff under unfair pressure. However, some staff went that extra mile. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Harley Grange Care Home

Dear M H,

Thank you for your lovely comments regarding the excellent care & support provided at Harley Grange. I will make sure to pass your comments to the staff team.

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Review from L O (Daughter of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Harley Grange and was treated with respect and integrity from the moment she arrived to the day she died a week later. All staff were amazing and my family and my brothers family would like to say a huge heartfelt thank you to the whole team.

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Review from L B (Power of Attorney of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has provided outstanding care to this resident for the past 18 months. The home has a 'family' feel about it and the staff are caring, smart and treat residents and visitors with respect and dignity. The home has a beautiful lounge and dining area and it is very spacious. All clothing
has been laundered appropriately and residents clean and tidy. The home is clean and bright. It is managed to a high standard and all needs are catered for. I cannot fault any aspect of this home and thank them all for providing such excellent care.

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Review from Samantha H (Daughter of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father went into Harley Grange he was met with care, compassion, dignity and respect. All his care was met and he was also kept comfortable. The staff are always friendly not just to dad but to all of the family making a difficult time more bearable and for that we as a family would
like to say a special thank you to the whole team.

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Review from Jenny J (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with every aspect of Harley Grange from the clean and comfortable surroundings to the care and compassion of the staff.
My mum was with them for over 2 years and was cared for professionally, respectfully and with good humour.
The staff were wonderful with my mum, they really
'got her' character and I am so grateful for the fact that they persisted through the difficult moments when she first went into the home. I would absolutely recommend this home to anyone looking for a place for a family member.

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Review from K A (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 8 weeks of his life here. I found the home in a beautiful setting, calm, friendly and efficient. The staff were lovely, caring and knowledgable.
The night manager was particularly good, phoning me when my dad had a fall with empathy, concern and kindness. Thank you all at Harley
Grange!

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Review from F K (Respite Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a happy stay after a hospital admission. The staff were constantly on hand to support and ensure your different needs were met.
One was encouraged to interact and talk to other residents.

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Review from Leyshon W (Partner of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in this home for over a year until her death. The home is great but the best is that the staff are exceptional. That’s what makes a home. I send my thanks to them for looking after my loved one and also looking after me!

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Review from Stephen B (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home created a safe environment for my mum and took the pressure off the rest of the family. A true safe haven.

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Review from F C (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Harley Grange Care Home is very good. The atmosphere in the home is pleasant and friendly. The staff are kind, friendly and hardworking. The manager and admin assistant are both helpful, friendly and always happy to explain things.
The only thing I was unhappy with was activities
but this was unavoidable under the circumstances. Most of the time my father was there, there were no activities coordinator because of serious difficulties recruiting. When they did get someone she was very good, and very quickly developed a good rapport with the residents.

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Review from M B (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum went into care she wasn't eating or drinking, the staff were so good and caring towards her and got her eating and drinking, giving us an extra six months with her. The care and dedication of all staff were remarkable and we cannot thank them enough. They truly are in mum's words 'angels'.

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Review from K H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Harley Grange Care Home in September 2022 from another care home. Since moving to Harley Grange he was well cared for. He was shaved daily, clean and ironed clothes. The food was freshly made with plenty of choice. The carers are kind and compassionate. The manager is readily available
to answer any questions. In the three days leading up to my father's death, the staff were also supportive and caring to our family as well as Dad - nothing was too much trouble.

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Review from Steve L (Brother of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room, very welcoming and caring atmostphere. Staff very helpful and compassionate.
Some ratings not known as my brother has only been there 10 days.

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Review from R M (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Harley Grange Care Home are friendly and helpful. They take time to chat to my dad and check he has everything he needs. The nursing staff keep me up to date with how Dad is and any changes/treatments. Dad has plenty of natural light in his room and can see trees out the window. He is encouraged
to do his exercises.

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Review from Gaynor C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home, staff are attentive, caring and friendly. My dad settled in lovely and is really thriving. It's like being home from home. Nothing is too much. I feel comforted knowing my dad is safe and being well cared for at all times, my dad says it's like being on holiday.

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Review from Stephen M (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. Mum enjoys seeing them and is very happy to be there. Her room is very nice and clean. The home has a very happy atmosphere. I would not hesitate in recommending Harley Grange Care Home.

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Review from Julie H (Respite Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very happy in Harley Grange Care Home, her room was nice and clean with adequate space. The staff were friendly and very kind and caring. Mum was well looked after it showed in her smile whenever I went to visit.

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Review from Jason A (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam spent the last 2 years of her life at Harley Grange Care Home. I could not fault the care she received or the service that was delivered especially in the most trying of times (Covid).
Always felt she was well attended to. I was kept well informed by the staff.
Would easily recommend Harley
Grange Care Home.

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Review from Ann M (Wife of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My comment on all of the items listed is excellent. They cared for my husband (90 years old) and they were kind, considerate and attentive to me at a very difficult time. Harley Grange cared for my husband for 3+ weeks (20/6/21 until 14/7/21) when we arranged for him to return home - his wish to continue
care in his own home.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Harley Grange Care Home is calculated as follows: ( (108 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 139 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (0)

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Frequently Asked Questions about Harley Grange Care Home

What types of Care is Harley Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harley Grange Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Harley Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harley Grange Care Home to the centre of Leicester?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harley Grange Care Home to verify any information. View our terms and conditions. Harley Grange Care Home has an Enhanced Service - more info.