Harley Grange Care Home, Leicester, Leicestershire
Harley Grange Care Home, Leicester, Leicestershire
Harley Grange Care Home, Leicester, Leicestershire

Harley Grange Care Home is located within a quiet residential area of Stoneygate, Leicester, a purpose built 33 bedded accommodation offering Nursing, Respite and End of Life care.

At Harley Grange Care Home Residents enjoy the open plan lounge area which features comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Harley Grange chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Gurpreet Hundal (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Hungarian, Polish

Single Rooms: 20

Shared Rooms: 7

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harley Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.4 Harley Grange Care Home has a Review Score of 9.4 (9.441)

The Review Score of 9.4 (maximum of 10) for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Harley Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Harley Grange Care Home is calculated as follows: ( (231 Excellents x 5) + (184 Goods x 4) + (30 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 447 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 25 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    17
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harley Grange Care Home?

  • Extremely LIKELY
    26
  • Likely
    11
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harley Grange Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

It was a huge relief to have found Harley Grange. Mum very much appreciated it's attractive surroundings and homely atmosphere and relished time spent in its lovely, sheltered garden. She was extremely well looked after throughout the 2 and a half years she was there and during her final weeks of her life, the dedication shown by nurses and carers was exceptional.

Visiting mum, I was always made to feel welcome and found staff members and management to be friendly, approachable and responsive combining professionalism with genuine kindness.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was transferred from an A&E admittance with severe back pain and some heart problems. A halfway house to returning home. The sympathy and care have enabled me to overcome the acute pain. The sympathy and encouragement of the staff have made it possible to return home after just over a week's care.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Harley Grange provided my friend very good care in the last few months of her life. Not ideal, but no nursing home can be for an independent lady. Staff were really caring and did as much as possible for a fairly cantankerous lady.
Management and admin were particularly good.

How likely would you be to recommend Harley Grange Care Home? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mum is very happy here and receives very good care.
The staff are very caring and kind.
They provide good entertainment for the residents to keep them occupied.
We are very pleased with the care and cleanliness of Harley Grange.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We felt that this was the home we wanted our father to be nursed in as soon as we arrived and were not disappointed when shown around and given the necessary information. The nurses are very kind and the activities lady has gone out of her way to help.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I am writing because I would like you to pass onto the senior management at HC-One our grateful thanks for the loving care that you and your amazing team at Harley Grange gave mum over the last year or so.
We couldn't have asked for a better place for her to be as the Parkinsons and Dementia developed after her hospitalisation at the end of 2015. All your staff showed kindness not only to mum but to us as well and it was the attention to small details in the things you did that made such a big difference.
You have a wonderful team at Elms Road, all of whom definitely work to provide the best and kindest possible care always professional always friendly and always willing to listen and help we really are so grateful to you all.
Thanks again.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to Harley Grange Care Home as her final resting place. We received such kindness and support at this most difficult time. Mums care and comfort was their first priority and myself and the family could not fault this. Nothing seemed too much trouble and we felt extremely welcome to visit and spend time at the home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rooms are very good and kept very clean. Staff and management have always been very helpful and polite. Food and drink look very pleasant and when it gets hot, ice cream and ice lollies are brought round.
Overall, standards of care have been very good.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Everything okay. Very well looked after.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At first, we were very unsure of leaving mum and as a family, all of us felt very sad and that we were letting mum down. However, the staff made us fell so welcome and allowed visits at any time of day or evening. Everyone had a friendly word to say. I could see mum was being looked after well and all her needs being met. Mum enjoyed the company the meals were good. The environment was clean and tidy, activities provided were good.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harley Grange Care Home is a pleasant homely care home, with cheerful polite caring staff. We have a very nice room to spend our quiet family time in when visiting. When not being visited residents are well entertained with films, music, games etc laid on by the activities organiser. All national days of note are celebrated as well as the residents own landmark days, for example, my father recently had a birthday and a quiet table was set up for his family to join him. Decorations were put up, the chef baked him a cake and the staff all signed him a birthday card.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been quite satisfied with the care given to mum during her stay at Harley Grange.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff friendly and welcoming. Activities are helpful for residents. Some physical exercises while sitting down might be a good idea and a quiet room available for visitors.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

ALL the staff at Harley Grange Care Home have been kind and caring. Before mum moved in, her pictures etc were all put in place. Everyone is happy to answer questions. The food has been specially prepared as mum has trouble chewing. As many of the activities as possible are brought to mum as she cannot leave her room and it helps her to feel more included.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's a very nice place and very good staff.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I only visited my mother a few times as I live in Spain.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with how my mother has improved since her stay at Harley Grange. She had had a severe stroke and she was not herself at all, but now, she is talking and having fun. Thank you for giving one back my mother.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When viewing the home, the smiles from all members of staff were so welcoming. From day one, the home has given wonderful nursing to my mother with all aspects of the care needed. They have shown softness in their care as if my mother was their mother and for that, I can highly recommend this home. Harley Grange is clean, the house staff and cooks are professionals in their work. The nurses are gentle, caring and a great asset to this home. Nothing here is too much trouble, so accommodating.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are very friendly. The home and rooms are always clean and well maintained.
Entertainer organiser does an excellent job including all the residents in activities.
We attended a coffee morning that she organised, which was a great success, where she baked cakes to help raise money for the residents entertainment.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harley Grange is a caring place to be. Staff are kind and nothing is too much trouble. Activities are varied and inclusive despite the many residents with profound care needs - visitors are welcomed and made to feel part of the team. I was desperately worried about mum going into a home but also knew it had to happen because her care needs became so great - Harley Grange relieved my worry.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Harley Grange employs an events activities organisers who comes in regularly to engage the residents in various activities. They make crafts, go out on trips eg. to see Christmas lights. They hold events for fundraising and take residents out for meals.
There are organised coffee mornings, remembrance service, Christmas carol singing etc. This events lady gets relatives involved using their talents, resources eg. I go in to play piano for the residents. They are having a lady in who is well named a 'Laughter facilitator'. These all contribute to the mental well-being of the residents.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I believe, when someone has internal illness, I think you should have an alternative way of cleaning the patient and changing the bedding to avoid any discomfort. Overall the care home is high-class accommodation. The staff were very nice and spoke politely and helped me when I asked. They made me feel very welcome when I visited my dad. Thank you for all your help and support.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

HC-One, Carerline Team at Harley Grange Care Home responded to this review on 25 Jan 2017:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to provide the utmost kindest care and ensure that everyone is comfortable when providing the support they require. There are frequent checks to ensure this is being upheld. I'm sorry you have felt this was not happening, the manager holds an open door policy and is willing to meet at your convenience to discuss your concerns.

Each visit confirms the care given to my friend and attention to her needs. She always looks well and seems happy and safe.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been very well cared for since being at Harley Grange. Due to care required whilst our home is being adapted. The staff have always done their best to make sure my husband is well looked after in every way.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Choosing the right Nursing Home for an ageing relative is a daunting task for anyone and it took my sister and I a couple of weeks to decide on Harley Grange for our Mum. After 6 weeks or so in the hospital it was such a relief to get her into somewhere where she actually received the attention she needed. When we were checking various places what we saw here impressed us the most and, although she was only there for a few days before passing away and didn’t get to use the facilities, we knew they were there if by some miracle she lasted long enough to enjoy them.
We couldn’t praise the attitudes of the staff highly enough and we were treated like family. All of the staff that we saw were lovely and we would like to say a big thank you to the nurse that we saw dealing with her the most often in the short time she was there. We wouldn’t hesitate to recommend this place.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I visited Harley Grange on the recommendation of the hospital's discharge team. A former neighbour had been very happy there a few years ago and I was delighted to find that the home is still as good as it was then. A warm, clean, safe and friendly environment for my aunt to move into, giving me peace of mind that she will be cared for as an individual.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Attentive nurses, very caring carers, I know that I can happily leave my mother in Harley Grange's Care. I know she will be cared for in all aspects, it means I can sleep at night with peace of mind. Food is of a high standard, wholesome and endless cups of tea which mum loves. She is treated with dignity at all times. Her room is always clean, fresh bedding. Daytime activities are good for mum, keeps her mind occupied.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My wife has been in this care home for a month now and she has been well taken care of. The environment is very clean and the nurses and carers have been very effective.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am fairly satisfied the way things are run. It is a nice clean home. My observations over the past 16 months regarding the staffing levels is a concern. I feel sorry for some of the carers because they work very hard and occasionally overloaded, which is a situation in most care homes I am sure.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Harley Grange Care Home responded to this review on 31 Oct 2016:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to continuously review the staffing levels in the home and ensure to have the correct amount of staff for the number of Residents within the home, ensuring we can cater for all their dependency levels. All staff have regular supervisions and regular team meetings and the manager holds an open door policy for staff to come and discuss their concerns. The Home Manger endeavours to support all staff to ensure they are capable to work effectively in the home.

Sister admitted to the home after semi-paralysis sustained due to the spinal injury. Family discussed a care plan with the manager and it was regularly reviewed and monitored. Requests for specialists accessories were followed through by the care team. Quality of care was reasonable but food choice could be improved.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Harley Grange Care Home responded to this review on 11 Aug 2016:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we have a daily menu which has varied meals and meets diverse dietary needs if service users do not prefer what is on the menu this can be changed and as meals are home made on site, the chef is happy to cater for other choices and preferences on a daily basis. My sincere apologies that you feel food choices could be improved we will take on board your suggestion by working closely with my kitchen, residents and hospitality team to ensure food choices are improved, and ensure this is better communicated to all services users.

Most of the staff are very friendly and caring. Sometimes it's hard to find member of staff. Generally run very well.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Harley Grange Care Home responded to this review on 25 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

My Father-in-Law has been a resident since November 2015. Since he's been here the care has been to a high standard, however I do wish they would try different alternatives to encourage him to get out of bed each day. My father-in-law is quite happy laying in bed all day but this is no good for his chest, pressure areas and most of all his mental state. I wish more engagement from the staff was offered with regards to activities and socialising.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Harley Grange Care Home responded to this review on 20 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services."

We would like to thank you for your kind comments and will pass them back to the staff team. We are currently recruiting a new Activities Organiser and will introduce the successful candidate to all residents and relatives on commencement of employment. Also we will ensure the team during this time offer more engagement to your Father and other residents at the home.

"The new Home Manager has an open door policy, please feel free to pop in and have a chat at any time.

The staff are very helpful and caring to the guests. There is a large lounge with views across the garden. The garden is a lovely place to sit in the summer with areas of shade if required.

How likely would you be to recommend Harley Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Harley Grange treated my terminally ill stepfather with great care and compassion during the final weeks of his life. They were welcoming, helpful and supportive of his wife and myself during the 6 weeks he was resident there. I would highly recommend this care home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

very accommodating, clean bedrooms, home. Things sorted out quickly and efficiently. My father has always been well looked after very well. Special thanks, as they bot deserve praise is the nurse and her husband, both are polish and are able to communicate with my father which was important.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very pleased with all aspects of the home. The cleanliness and food are very good. The staff are lovely. They are all very friendly and helpful. I have been in to see mum at different times of the day and the care and attention to patients is always very good. I would recommend the home to anyone.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The manager and the home and her staff have made my father and my family feel welcome. Any concerns are dealt with in a timely and professional manner and I feel as if we are being listened to. This nursing home really does care for it's residents and the staff show kindness and consideration to my father and other residents. Health and safety matters are taken very seriously. The food is of a high standard. The atmosphere is calm and caring.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was happy during her two year plus residence at Harley Grange, the staff were cheerful and caring towards her, in her nineties, and other residents she particularly enjoyed outings and staff or volunteer organised activities, she said "this is the best place for me at this stage I'm happy living here". With this warm positive atmosphere I would certainly recommend this care home as would other family members who made regular visits.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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