Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD

Located in a quiet residential area of Stoneygate, Leicester, Harley Grange is a purpose-built care home offering nursing, respite and end of life care.

At Harley Grange, care home residents enjoy the open plan lounge area which features comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Harley Grange chefs pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Gurpreet Hundal (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Panjabi, Punjabi, Polish

Single Rooms: 34

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harley Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 62 Reviews over all time. This Average Rating is also the rating value for Harley Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 35 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.501 for Harley Grange Care Home is calculated as follows: ( (398 Excellents x 5) + (288 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 721 Ratings = 4.501

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 35 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 35 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Harley Grange Care Home has a Review Score of 9.5 (9.501) from 62 Reviews


Average Ratings

  • Excellent
    33
  • Good
    27
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harley Grange Care Home?

  • Extremely LIKELY
    44
  • Likely
    17
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harley Grange Care Home

  • Daughter of Resident/Service User
    21
  • Son of Resident/Service User
    10
  • Friend of Resident/Service User
    6
  • Resident / Service User
    5
  • Husband of Resident/Service User
    4
  • more

I think today and the activities in general are fun and my mum seems to love the singalongs.
I am happy and I feel we are lucky that my mum got placed in Harley Grange.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Carers are very kind and helpful.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.2 out of 5

Today I visited my mum and there is an open day at Harley Grange. The home is decorated beautifully and there is a very happy atmosphere. The staff have worked very hard to make the home welcoming and I am very grateful that my mum is here and being looked after well.
Thank you.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Everyone is always very helpful and friendly. Activities are well organised and varied.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.7 out of 5

My niece has always been treated very well and the staff are very good with her and her father, who is my brother is also treated very well.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.1 out of 5

Very good and really enjoyed it.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

Happy to have visited your home. Very impressed with the high standards observed.

Thanks for taking care of my aunt. We'll be back soo. God bless you.

Keep up the good work.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Harley Grange is very friendly and caring. My husband had 6 months in here after leaving hospital in 2016. He has been back since for respite. It was like seeing old friends.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I attended Harley Grange in late 2016/early 2017 for 6 months. I have returned this time for 5 days only. In my stay, as in the previous visit, I found the staff to be happy wherever I go and it was like I'd never been away. God bless you all.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the time my uncle arrived, in a very nervous state, he was made to feel welcome and the affinities with members of staff in terms of knowing their parents further paved the way for a relaxed transition from hospital.
Throughout his stay, my uncle often said how kind and understanding the staff were and that he felt safe and comfortable. As family and friends, we echo this and also found the surroundings and facilities excellent. Staff were always ready to discuss my uncle’s care and where possible implemented outcomes from these discussions.
We cannot emphasise how much we appreciate the support that allowed our uncle to pass away peacefully and would recommend Harley Grange to others.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are extremely helpful and friendly.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Bedroom and facilities/cleaning of room each day - very good.
Lounge facilities - comfy chairs, excellent outlook to garden - all very good.
Food - very good.
Social activities - excellent! Congartulations.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

A professional and caring environment for palliative care for our mother.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think all there involved with my aunt did their very best looking after her from January 2005 until February of this year.
Thank you to everyone at Harley Grange Care Home including the nursing staff who did a wonderful job.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother-in-law lived at Harley Grange for the last 13 years. During that time her condition gradually deteriorated and she was totally dependent on the carers for all care at the end. I was always impressed with the compassionate care given by the matron. I felt the staff did their best to make my mother-in-law comfortable.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   3.8 out of 5

A celebration tea for Valentines' Day had been organised and friends of the residents were kindly invited to join in. The room was beautifully decorated with banners and bunting and the tables had red cloths and roses and looked very pretty. The tea was delicious and there was a lovely atmosphere with music etc. We enjoyed it very much.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The staff put themselves out to accommodate our friend by putting a table at their disposal for a game of Bridge. After our game, a beautifully arranged afternoon tea was given. Many thanks to all concerned on this Valentine's Day.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visited mother today and had a nice lunch with her. Admired the box she had decorated during activities.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.2 out of 5

My father liked the care home and staff very much and said he did not want to go back to his home as he was being looked after in such a good way.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was transferred from a North London Hospital to Harley Grange to be nearer family. We are very happy with our choice of care home. Lovely caring staff and team, room and facilities. Overall care is excellent. Early days but mum is pleased with our choice and thinks the staff are lovely. She likes her room very much to which we have brought lots of her personal possessions to remind her of her home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff (all) are fantastic and caring angels. My dad came from hopsital 2 weeks ago to spend his final hours with you. Can't thank you enough for his care and attention.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   5 out of 5

Very friendly, helpful, everything my husband needs. Only been here two days but very satisfied.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Hospital discharge team found a place as my mother needed a nursing home, NHS funded for 4-5 weeks, brilliant support and care. After an NHS update meeting, my mother no longer needed nursing care and unfortunately, unable to find top-up fee required so had to move her. Staff were brilliant, food amazing. Brilliant Christmas day support for my father very much appreciated.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.9 out of 5

Staff are kind and friendly. Nothing seems like too much trouble. Clean and warm surroundings. Love all the entertainment that's on offer.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

Mum is well looked after and likes the food - especially the soups. Since the appointment the events/activities person she has been a lot more involved and has been a lot more upbeat. Thank you.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Good nursing care for my wife.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

It was a huge relief to have found Harley Grange. Mum very much appreciated its attractive surroundings and homely atmosphere and relished time spent in its lovely, sheltered garden. She was extremely well looked after throughout the 2 and a half years she was there, and during the final weeks of her life, the dedication shown by nurses and carers was exceptional.

Visiting mum, I was always made to feel welcome and found staff members and management to be friendly, approachable and responsive, combining professionalism with genuine kindness.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I was transferred from an A&E admittance with severe back pain and some heart problems. A halfway house to returning home. The sympathy and care have enabled me to overcome the acute pain. The sympathy and encouragement of the staff have made it possible to return home after just over a week's care.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Harley Grange provided my friend very good care in the last few months of her life. Not ideal, but no nursing home can be for an independent lady. Staff were really caring and did as much as possible for a fairly cantankerous lady.
Management and admin were particularly good.

How likely would you be to recommend Harley Grange Care Home? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

My mum is very happy here and receives very good care.
The staff are very caring and kind.
They provide good entertainment for the residents to keep them occupied.
We are very pleased with the care and cleanliness of Harley Grange.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We felt that this was the home we wanted our father to be nursed in as soon as we arrived and were not disappointed when shown around and given the necessary information. The nurses are very kind and the activities lady has gone out of her way to help.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I am writing because I would like you to pass onto the senior management at HC-One our grateful thanks for the loving care that you and your amazing team at Harley Grange gave mum over the last year or so.
We couldn't have asked for a better place for her to be as the Parkinsons and Dementia developed after her hospitalisation at the end of 2015. All your staff showed kindness not only to mum but to us as well and it was the attention to small details in the things you did that made such a big difference.
You have a wonderful team at Elms Road, all of whom definitely work to provide the best and kindest possible care always professional always friendly and always willing to listen and help we really are so grateful to you all.
Thanks again.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum came to Harley Grange Care Home as her final resting place. We received such kindness and support at this most difficult time. Mums care and comfort was their first priority and myself and the family could not fault this. Nothing seemed too much trouble and we felt extremely welcome to visit and spend time at the home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rooms are very good and kept very clean. Staff and management have always been very helpful and polite. Food and drink look very pleasant and when it gets hot, ice cream and ice lollies are brought round.
Overall, standards of care have been very good.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Everything okay. Very well looked after.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

At first, we were very unsure of leaving mum and as a family, all of us felt very sad and that we were letting mum down. However, the staff made us fell so welcome and allowed visits at any time of day or evening. Everyone had a friendly word to say. I could see mum was being looked after well and all her needs being met. Mum enjoyed the company the meals were good. The environment was clean and tidy, activities provided were good.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Harley Grange Care Home is a pleasant homely care home, with cheerful polite caring staff. We have a very nice room to spend our quiet family time in when visiting. When not being visited residents are well entertained with films, music, games etc laid on by the activities organiser. All national days of note are celebrated as well as the residents own landmark days, for example, my father recently had a birthday and a quiet table was set up for his family to join him. Decorations were put up, the chef baked him a cake and the staff all signed him a birthday card.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We have been quite satisfied with the care given to mum during her stay at Harley Grange.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4 out of 5

ALL the staff at Harley Grange Care Home have been kind and caring. Before mum moved in, her pictures etc were all put in place. Everyone is happy to answer questions. The food has been specially prepared as mum has trouble chewing. As many of the activities as possible are brought to mum as she cannot leave her room and it helps her to feel more included.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.6 out of 5

It's a very nice place and very good staff.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4 out of 5

I only visited my mother a few times as I live in Spain.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.7 out of 5

I am very pleased with how my mother has improved since her stay at Harley Grange. She had had a severe stroke and she was not herself at all, but now, she is talking and having fun. Thank you for giving one back my mother.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When viewing the home, the smiles from all members of staff were so welcoming. From day one, the home has given wonderful nursing to my mother with all aspects of the care needed. They have shown softness in their care as if my mother was their mother and for that, I can highly recommend this home. Harley Grange is clean, the house staff and cooks are professionals in their work. The nurses are gentle, caring and a great asset to this home. Nothing here is too much trouble, so accommodating.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are very friendly. The home and rooms are always clean and well maintained.
Entertainer organiser does an excellent job including all the residents in activities.
We attended a coffee morning that she organised, which was a great success, where she baked cakes to help raise money for the residents entertainment.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Harley Grange is a caring place to be. Staff are kind and nothing is too much trouble. Activities are varied and inclusive despite the many residents with profound care needs - visitors are welcomed and made to feel part of the team. I was desperately worried about mum going into a home but also knew it had to happen because her care needs became so great - Harley Grange relieved my worry.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Harley Grange employs an events activities organisers who comes in regularly to engage the residents in various activities. They make crafts, go out on trips eg. to see Christmas lights. They hold events for fundraising and take residents out for meals.
There are organised coffee mornings, remembrance service, Christmas carol singing etc. This events lady gets relatives involved using their talents, resources eg. I go in to play piano for the residents. They are having a lady in who is well named a 'Laughter facilitator'. These all contribute to the mental well-being of the residents.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4.4 out of 5

I believe, when someone has internal illness, I think you should have an alternative way of cleaning the patient and changing the bedding to avoid any discomfort. Overall the care home is high-class accommodation. The staff were very nice and spoke politely and helped me when I asked. They made me feel very welcome when I visited my dad. Thank you for all your help and support.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

HC-One, Carerline Team at Harley Grange Care Home responded to this review on 25 Jan 2017:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to provide the utmost kindest care and ensure that everyone is comfortable when providing the support they require. There are frequent checks to ensure this is being upheld. I'm sorry you have felt this was not happening, the manager holds an open door policy and is willing to meet at your convenience to discuss your concerns.

Each visit confirms the care given to my friend and attention to her needs. She always looks well and seems happy and safe.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4 out of 5

Choosing the right Nursing Home for an ageing relative is a daunting task for anyone and it took my sister and I a couple of weeks to decide on Harley Grange for our Mum. After 6 weeks or so in the hospital it was such a relief to get her into somewhere where she actually received the attention she needed. When we were checking various places what we saw here impressed us the most and, although she was only there for a few days before passing away and didn’t get to use the facilities, we knew they were there if by some miracle she lasted long enough to enjoy them.
We couldn’t praise the attitudes of the staff highly enough and we were treated like family. All of the staff that we saw were lovely and we would like to say a big thank you to the nurse that we saw dealing with her the most often in the short time she was there. We wouldn’t hesitate to recommend this place.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I visited Harley Grange on the recommendation of the hospital's discharge team. A former neighbour had been very happy there a few years ago and I was delighted to find that the home is still as good as it was then. A warm, clean, safe and friendly environment for my aunt to move into, giving me peace of mind that she will be cared for as an individual.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Attentive nurses, very caring carers, I know that I can happily leave my mother in Harley Grange's Care. I know she will be cared for in all aspects, it means I can sleep at night with peace of mind. Food is of a high standard, wholesome and endless cups of tea which mum loves. She is treated with dignity at all times. Her room is always clean, fresh bedding. Daytime activities are good for mum, keeps her mind occupied.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My wife has been in this care home for a month now and she has been well taken care of. The environment is very clean and the nurses and carers have been very effective.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am fairly satisfied the way things are run. It is a nice clean home. My observations over the past 16 months regarding the staffing levels is a concern. I feel sorry for some of the carers because they work very hard and occasionally overloaded, which is a situation in most care homes I am sure.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   3.3 out of 5

HC-One, Careline Team at Harley Grange Care Home responded to this review on 31 Oct 2016:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to continuously review the staffing levels in the home and ensure to have the correct amount of staff for the number of Residents within the home, ensuring we can cater for all their dependency levels. All staff have regular supervisions and regular team meetings and the manager holds an open door policy for staff to come and discuss their concerns. The Home Manger endeavours to support all staff to ensure they are capable to work effectively in the home.

Sister admitted to the home after semi-paralysis sustained due to the spinal injury. Family discussed a care plan with the manager and it was regularly reviewed and monitored. Requests for specialists accessories were followed through by the care team. Quality of care was reasonable but food choice could be improved.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   3.3 out of 5

HC-One, Careline Team at Harley Grange Care Home responded to this review on 11 Aug 2016:

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we have a daily menu which has varied meals and meets diverse dietary needs if service users do not prefer what is on the menu this can be changed and as meals are home made on site, the chef is happy to cater for other choices and preferences on a daily basis. My sincere apologies that you feel food choices could be improved we will take on board your suggestion by working closely with my kitchen, residents and hospitality team to ensure food choices are improved, and ensure this is better communicated to all services users.

Most of the staff are very friendly and caring. Sometimes it's hard to find member of staff. Generally run very well.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

HC-One, Careline Team at Harley Grange Care Home responded to this review on 25 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

My Father-in-Law has been a resident since November 2015. Since he's been here the care has been to a high standard, however I do wish they would try different alternatives to encourage him to get out of bed each day. My father-in-law is quite happy laying in bed all day but this is no good for his chest, pressure areas and most of all his mental state. I wish more engagement from the staff was offered with regards to activities and socialising.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   3.7 out of 5

HC-One, Careline Team at Harley Grange Care Home responded to this review on 20 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services."

We would like to thank you for your kind comments and will pass them back to the staff team. We are currently recruiting a new Activities Organiser and will introduce the successful candidate to all residents and relatives on commencement of employment. Also we will ensure the team during this time offer more engagement to your Father and other residents at the home.

"The new Home Manager has an open door policy, please feel free to pop in and have a chat at any time.

The staff are very helpful and caring to the guests. There is a large lounge with views across the garden. The garden is a lovely place to sit in the summer with areas of shade if required.

How likely would you be to recommend Harley Grange Care Home? Likely

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Average Rating:   4 out of 5

The staff at Harley Grange treated my terminally ill stepfather with great care and compassion during the final weeks of his life. They were welcoming, helpful and supportive of his wife and myself during the 6 weeks he was resident there. I would highly recommend this care home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

very accommodating, clean bedrooms, home. Things sorted out quickly and efficiently. My father has always been well looked after very well. Special thanks, as they bot deserve praise is the nurse and her husband, both are polish and are able to communicate with my father which was important.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been very pleased with all aspects of the home. The cleanliness and food are very good. The staff are lovely. They are all very friendly and helpful. I have been in to see mum at different times of the day and the care and attention to patients is always very good. I would recommend the home to anyone.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The manager and the home and her staff have made my father and my family feel welcome. Any concerns are dealt with in a timely and professional manner and I feel as if we are being listened to. This nursing home really does care for it's residents and the staff show kindness and consideration to my father and other residents. Health and safety matters are taken very seriously. The food is of a high standard. The atmosphere is calm and caring.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother was happy during her two year plus residence at Harley Grange, the staff were cheerful and caring towards her, in her nineties, and other residents she particularly enjoyed outings and staff or volunteer organised activities, she said "this is the best place for me at this stage I'm happy living here". With this warm positive atmosphere I would certainly recommend this care home as would other family members who made regular visits.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Preet

Preet Hundal

Job Title: Home Manager

Description:

Preet has gained a number of years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Preet joined Harley Grange as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Harley Grange.

When asked what she enjoys most about her role, Preet remarked:

“I really enjoy working with my colleagues to create a safe, caring environment for our Residents.”

If you would like to find out more information about Harley Grange, Preet has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

T 0116 270 9946
W hc-one.co.uk
E harleygrange.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harley Grange Care Home