Barchester Tixover House Care Home

Thank you to all the staff at Tixover Grange.

They follow all Covid protocols to keep both patients and visitors safe and although it’s a sad situation for us to be in I would absolutely recommend them to anyone looking for nursing care

Beautiful place.

I enjoy being here.

Very pleasant environment and nice staff. From my limited experience of care homes, Tixover House is better than others I have visited.

I find the staff friendly, caring and helpful. They have worked very hard to keep residents and visitors safe through the pandemic. I do find though that visiting at the weekend the staff are very busy and there can be a wait for someone to answer the door and clean he visiting suite. The doorbell has been removed for some reason and the intercom in the suite isn't very clear. Elderly relatives visiting cannot hear properly. I would like to see more photographs of the activities my relative takes part in whether through and email or facebook page.

The staff are very alert in noticing when someone needs help and doing up buttons. They are also experts in managing wheelchairs and rising to use walking frames.

Very satisfied with my uncles care, care staff are fantastic. The environment is beautiful. I would highly recommend anyone to stay here. Will be back. Thank you.

The team at Tixover Care Home are kind and supportive to my mum and treat her with respect and dignity at all times. Communication is always good and I'm kept fully informed on my mum's health care. The home is friendly and clean and my mum enjoys her meals very much. The environment is secure and safe but homely. I recommend Tixover.

A special mention for the activities co-ordinator who has enabled us, via Skype, to keep in contact during the lockdown. Thank you.

My mother has been in Tixover for nearly 5 years now, she suffers from Alzheimer’s. When she went she was fit and well, but now sadly lives in her bed and doesn’t understand much of what’s happening. When she was fitter, she was always happy with her care, and never complained about anything. She has been unable to tell me how she feels for about 2 years, but the care she receives seems to be great. The staff are always friendly and helpful, although we try not to bother them too much as think they’re probably busy! However, they’re always kind and considerate if there is anything we need to bring to their attention.

It has been hard not being able to visit with the COVID-19 restrictions however the staff at Tixover have been excellent in keeping in touch. The lovely activities co-ordinator has been great arranging for us to have regular Skype ‘face to face meetings’. It has made such a difference being able to see my relative and have a weekly catch up.

I feel it difficult to improve upon the care and attention provided. Just very very good all round.

However, we have recently noticed that staff morale is sometimes low and there have been quite a few staff changes. Attention to detail with my sister's care is occasionally not up to previous standards. Facilities are satisfactory although maintenance jobs are sometimes slow to be done. No care home is perfect and expected standards of care vary, but overall the home is not quite as good as it used to be, which I hope is temporary.

My Dad has been in Toxover for 1 year and in that time he has been very well looked after. Whilst he has had his ups and downs his care has always been constant and consistent. Overall, as a family, we are happy as we know he is safe, being looked after and continues to improve. Thanks for everything and everybody at Tixover.

Pleasant clean orderly home. Staff very pleasant. Lovely situation, although rather remote my friend is quite happy living there.

Agitation seems reduced at the moment. Felt previously there was not enough activities and stimulation. General care good, meals, routine etc. Daytime sleeping - boredom at times? Fresh air - more outside activities, walks to be encouraged on better days with better weather and resident's demeanour.

As a relative living in Scotland, I find the staff approachable and reassuring if I have any concerns regarding the care or wellbeing of my relative. He has generally settled in well and been well looked after and encouraged to integrate.

Wonderful caring staff. It was very reassuring to see how well my mother is looked after, particularly as I live abroad.

The lady I care for came for two weeks respite; on arrival, we were greeted and made to feel very welcome. The home is very clean and you have a great team of staff that all work very well together. Care is delivered to a high standard. I saw members of staff helping out in all areas when needed. Thanks to all the staff for what you do. I will recommend this home to people.