Barchester Tixover House Care Home

Tixover Grange, Tixover, Stamford PE9 3QN
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9.7 106 Reviews
  • Barchester Tixover House Care Home, Stamford
Tixover House provides high quality residential and nursing care for older people, including those with dementia. They are located in Rutland, and the home is easily accessible from Oakham, Stamford, Oundle and Corby. The home is surrounded by 14 acres of beautiful countryside and is an integral part of the rural community, with strong links to surrounding villages.

The warm and inviting residential communities provide the comforts of home with 24-hour support. Predominantly residential, the home provides nursing care, and facilities meaning should your needs change, you can remain in familiar surroundings, with the same standards of care, and staff.

All care is provided by friendly, experienced and well-trained staff, who focus on the individual and support residents in maintaining their own interests and hobbies.

The life enrichment activities coordinators are committed to ensuring that all residents continue to live a full and active lifestyle, facilitating varied and stimulating ways to enjoy their days. From gardening and music, to outings or just a cup of tea and a friendly chat – there’s something for everyone!

The home has a strong sense of community and the team are confident you’ll find the home ideally situated to meet your needs. Whether you require long-term or short-stay care, respite breaks can be pre-booked up to 12 months in advance.

The team warmly welcomes visitors. For more information about the beautiful home, please feel free to give them a call or, better still, go and pay them a visit! They are always happy to discuss how they can best meet your individual needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Tixover House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ive Alexander (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Visiting

  • Visitors are welcome to visit at any time without a booking. No testing is needed but it is asked that visitors do wash their hands on arrival. Facemasks will be offered on entry and visitors will be encouraged to wear them (particularly in communal areas) but they are not mandated. Any visitor who is delivering personal care should wear a facemask at that time.

Barchester Tixover House Care Home Reviews (106)

Total of 106, showing 41-60
9.7

Barchester Tixover House Care Home has a Review Score of 9.7 (9.728) out of 10, based on 44 reviews in the last 2 years. Over all time Barchester Tixover House Care Home has 106 reviews.

Overall Experience

  • 73
  • 32
  • 1
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Date Published

106
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21
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Review from Roger M (Cousin of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is being looked after very well and is enjoying his accommodation.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your review. Staff at Tixover are highly dedicated to doing their best to give focused life enrichment to all our residents. We will continue to strive hard to look after our residents to the highest quality of life they deserve.

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Review from Sally B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care displayed at Barchester Tixover House Care Home every single day is truly exceptional. Every single member of the team goes above and beyond to create a warm, happy and friendly environment.
The food is of a very high standard, rooms are always clean every day and plenty of activities
are provided for residents to join in with when they wish. A huge thank you to all the team who work so hard and really do care so much.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for sharing your experience with us. We are truly a family and are proud of our team who endeavours to try their best to enrich the lives of our residents. I will pass on the feedback to all our staff.

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Review from C F (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Barchester Tixover House Care Home have always been helpful and caring, both to residents and relatives. They are very patient and always on the lookout if residents need help. They look at an individual's needs to see what suits them best.
The fete was well-organised and enjoyed by all.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your review. Staff at Tixover are highly dedicated to doing their best to give focused life enrichment to all our residents. We will continue to strive hard to look after our residents to the highest quality of life they deserve.

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Review from Ian M (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So friendly and made me feel welcome as soon as I arrived. Food is excellent, nice to know my mother is looked after.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Hi Ian,
Thank you so much for your kind words. Staff at Tixover feel proud to be providing the excellent care our residents deserve.

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Review from R M (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in America and needed somewhere I could trust to look after my mother as I can only visit once every 3 months. Every time I visit she tells me how happy she is to be living there and how I and the staff are.
The staff often make her laugh and cheer her up. When I am there she checked on at
least once an hour and often more. The staff are very good about keeping me up to date on her medical health by email and the results of all GP visits which is reassuring.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you for your kind feedback. It is highly valued and appreciated. Your review highlights the person-centred care we provide and the caring nature of our care team. We are very proud of our staff. We look forward to seeing you again soon.

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Review from Una J (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been welcomed by all staff and the patients seem very well settled and happy.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words. Our staff are a proud team who works hard to deliver high standards of quality care at all times.

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Review from W W (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my father has settled in well now since he came in two years ago. He is in good health and happy. It will be nice if he can stay in for longer.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Ian H (Son of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after. The team in the memory lane are marvellous, very patient and caring. The food is excellent, as is the activities provided to the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D S (Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been good. Any problems have been promptly dealt with by staff who are friendly and caring. In short, I have no complaints and am able to get on living as best as I can be given the medical problems that got me here.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thanks so much for sharing your experience with us and it is our pleasure to give you the best quality of care. All our staff are proud to deliver the best.

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Review from John C (Respite Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to be in such a caring home. Not interested in activities. The staff are kind and friendly and will miss being here.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Dear John, Thank you for your kind feedback. It is highly valued and appreciated. Your review highlights the person-centred care we provide and the caring nature of our care team. We are very proud of our team. We look forward to seeing you again soon. Kindest regards.

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Review from Clive A (Friend of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Invited to King Charles III celebration held at Tixover House Care Home. Wonderful event of afternoon tea with residents and staff and planting of a tree in their glorious surroundings. Listened to a fabulous singer while partaking in a substantial quality spread of sandwiches, savouries and a wide
variety of cakes with copious amounts of tea. Thoroughly enjoyed the afternoon as I am sure the residents did. The staff were superb with making us most welcome while looking after all. They obviously care very much for their residents. Just like to thank all the staff there for a wonderful afternoon and for making us most welcome.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for taking the time to leave us this amazing review.

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Review from L S (Partner of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring. Food and entertainment are varied, though cannot be used by my partner because of the medical condition she suffers from. The management is also good and helpful when any queries arise.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you very much for your kind words and for sharing your experience with us.

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Review from Joseph O (Husband of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care home. My wife couldn't be in a better place. The food is first class and all the staff are so caring and helpful. Knowing they check on her 24/7 and see to all her needs puts my mind at rest.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words, we really appreciate any further suggestions.

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Review from L D (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum been at the home for a relatively short time - excellent experience so far. Staff kind and helpful, good quality food and mum being engaged in activities. Can bring own furniture/pictures etc for the room.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Ged O (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Tixover House a week or so ago.. my family and I are so very happy. The staff are all amazing they genuinely care for the residents. Staff even come in to see the residents on their days off. The care home is set in wonderful country side and everyone is made to feel welcome. It feels
like one big happy family. It is spotlessly clean thanks to the house care assistants. The food is exceptional. There are daily activities and you can sit and have a chat with the residents in the main lounge.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words about the staff and the care delivered at Tixover. We appreciate your continued support.

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Review from S H (Wife of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled in and is very happy. It is nice to see they have lots of activities. The carers are very good but could do with more help at weekends.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your kind and genuine words regarding the care provided at Tixover.

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Review from J R (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tixover House has provided Mum with a caring and safe environment. Mum feels comfortable and feels very "cared" for by the friendly staff. We feel Mum's needs are met very well and with dignity and genuine interest. She is very happy in Tixover House and happily joined in with activities run by the
care home.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you for your kind and thoughtful words about the care delivered at Tixover.

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Review from T D (Ex Family Member) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place beautiful views staff are fantastic food is great and a lot of choices, the best home for my family needs, would like to mention special hats off to the Deputy Manager and Head of care.
The manager is very approachable and helpful.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words and review. It is very much appreciated.

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Review from E K (Wife of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The views of a retired district nurse - Tixover House Care Home is of the highest standard. The residents are cared for with respect and dignity, regardless of their physical and mental state. The care staff are amazing, hardworking with good humour. The home is immaculate and clean. I would not hesitate
to recommend this care home for first-class care. Well done.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

The team at Tixover, thank you for your kind words of appreciation.

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Review from Marion J (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautiful place with a lovely surrounding area. Staff couldn't have been more helpful. I can understand what staff work there. The residents appreciate you beyond words, and all the little things mean a lot. I put on a song on my mobile, and instantly, the staff (and I) started singing. It brought
a smile to residents' faces. Thank you.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words, and we will continue to do our level best to provide high standards of care for all of our residents.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Barchester Tixover House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Barchester Tixover House Care Home is calculated as follows: ( (385 Excellents x 5) + (125 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 518 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tixover House Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (7)

Ive

Ive Alexander

Job Title: General Manager

Hi, My name is Ive and I am the General Manager here at Tixover House.


We treat people with dignity and respect. As a qualified nurse myself, I’m passionate about the care we provide and use all my skills and experience to support my colleagues in providing our residents with a quality lifestyle and excellent care.


Originally from India, I joined Barchester as an overseas nurse, and with first-class mentoring and training, I progressed to home manager at Tixover House.

Sandeer

Sandeer Fernando

Job Title: Home Administrator

Hello. My name is Sandeer and I am the Administrator at Tixover House. I joined the team here in 2021 and I enjoy working with all my colleagues.


I also like chatting with our residents and making sure I keep all their paperwork accurate for them and their families.


When I am not working I like to spend time with my family and go on trips out.

Tony

Tony Sleight

Job Title: Head Chef

Hello. My name is Tony, and I am the Head Chef here at Tixover House. I have a huge passion for food and believe that meal times are a vital part of our residents’ day. It’s something they look forward to and I'm happy to tailor dishes and menus to meet their wishes.


One of the regular favourites is the homemade Devonshire scones served during afternoon Cream Tea, with fresh cream and strawberry jam, alongside finger sandwiches.


I love spending time with our residents and guests of the home, chatting through their likes and dislikes, and nutritional and hydration needs so I can adapt menus to suit everyone.

Caroline

Caroline Geddes

Job Title: Activities Coordinator

Joined: 2023

Hello, my name is Caroline and I am passionate about creating person-centered activities which ultimately enrich our residents' lives. Through listening and learning what is important to our residents and their likes/dislikes, I can empower residents to continue their hobbies and links in the community which are important to them, as well as learn new hobbies. My main aim is to bring happiness through the doorway daily; spreading smiles, laughter and love - I want to make a difference in the lives of those that we support.

Tony

Tony Bond

Job Title: Head of Maintenance

Joined: 2012

Hello. I am Tony, Head of Maintenance at Tixover House.  I joined the team here in 2012 and my role involves checking all our equipment and utilities are working efficiently. I carry out planned and reactive maintenance of the home and gardens, liaise with contractors and maintain health & safety records. I really enjoy my work and getting to know the residents.

Debbie

Debbie Bond

Job Title: Head Housekeeper

Joined: 2012

Hello. I am Debbie and I am Head of the Housekeeping Team at Tixover House. I enjoy making everyone's rooms as comfortable as they can be and arranging them as residents like them, with homely and personal touches. The Housekeeping Team is vital in making sure our infection control processes are followed, and we have a programme of deep cleaning to ensure all areas of the home are maintained to high standards. We get to know residents really well.

Tracey

Tracey Davidson

Job Title: Administration Assistant/Receptionist

Hello. My name is Tracey and you will find me on the reception desk where I greet visitors to Tixover House and support the General Manager with administration for our home. I joined the team in 2015 and I love working here. I like meeting and greeting family members and other visitors, and being the first point of contact for people seeking care for a loved one. Please ask me anything about the home and let me know how I can help you.

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