Barchester Tixover House Care Home

Tixover Grange, Tixover, Stamford PE9 3QN

Convenient for Stamford, Oundle and Oakham and surrounding villages, Tixover House is also ideally located close to local amenities. Tixover House provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane community as well as respite care and short breaks.

The team of highly-qualified and attentive staff focuses on the individual needs of residents with a tailored care plan for each person. The team of staff's dedication can be seen across the board - in cooking, hospitality and activities for the residents.

Group: Barchester Healthcare Ltd

Person in charge: Kerry Angeloni (General Manager)

Local Authority / Social Services: Rutland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 48

Rooms with ensuite WC: 25

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Tixover House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Tixover House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Tixover House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Barchester Tixover House Care Home is calculated as follows: ( (136 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 218 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Tixover House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Tixover House Care Home has a Review Score of 9.6 (9.583) from 19 Reviews


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Tixover House Care Home?

  • Extremely LIKELY
    12
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Tixover House Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • more

Smooth, easy, comfortable. Very clean, kind, fabulous atmosphere. Out of this world grounds. Furnished gorgeous. First class. Staff all helpful and kind.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother entered Tixover grange at the beginning of April and has been given wonderful care. The setting is fabulous with well-kept grounds. There is a lovely atmosphere about the place, which is always the same whenever I visit, which is a different time on most days. I leave my mother at Tixover Grange with confidence that she is in good hands, all her needs are met.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Such a welcoming home. Great atmosphere. All the staff and management are so helpful, kind and thoughtful.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is a resident at Tixover House. 3rd March was her birthday, a birthday tea and cake was laid on, we had a lovely time and mum was laughing and smiling - she really enjoyed it and so did we. They treat her so well, they love her. She has settled in and is happy living at Tixover House. She is happy and well cared for and loves the visits and activities and interacts well with the staff.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff at all levels are friendly and helpful. Cannot speak for night shift as usually, I am not present. Carers are always patient and helpful with my mother. Good relations generally between sponsors and care home managers and carers. Entertainment and activities are frequent and varied and a warm, comfortable and relaxed environment is maintained where possible.

How likely would you be to recommend Barchester Tixover House Care Home? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

I have lived in this Barchester home for one month and during this time I have experienced good food, warmth, great hospitality from staff and colleagues.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4.7 out of 5

Staff are friendly, kind and helpful.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Due to the progression of her illness mum moved to Tixover House in late 2016.
Although she was restless during her first few weeks, lots of care and attention from staff helped her settle in. There have been odd days when she wants to leave but this isn't possible as she needs round the clock care and supervision.
Standards at Tixover House have improved since the arrival of a new general manager last summer.
Mum lives in a great place, always warm, safe and with excellent staff. My only disappointment is the room she occupies. It was the only one available when she moved in and it doesn't have any en suite facilities.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Two or three years ago five of us used to sing old songs once a month here and get the residents to join in. Four of us have restarted the singing because a very old friend of mine is now a resident. He knows all the old favourites and used to lead the singing after we had played rugger.
I, therefore, recognise one or two of the staff and one or two residents and recommend the home to my friend's children.
Four of us have just started the formal singing again with a positive response from the staff and even some of the residents our singing visits are monthly and my own visits weekly. The staff are friendly and seem caring and kind and I admire what they do

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4 out of 5

An excellent care home with a very caring team. Just a big thank you to you all for taking care of my brother until the end and to help me to go through it with all your support. Dignity in care- excellent.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The process of finding a suitable care home for a relative is extremely difficult and at times emotionally draining especially as in our case it needed to be done at speed.
We visited Tixover several times during this process and always found the home to be very clean, welcoming and well ordered.
The staff are all kind, caring yet efficient and have a sense of fun and light-heartedness that enables them to provide care and companionship commensurate to the individual needs of each resident in a very pleasant airy environment.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4.7 out of 5

Great care home in a lovely location. The staff are always friendly and appear to look after my granny with passion. The activities put on for the residents are interactive and fun.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Our father was a resident at Tixover care home for 2 1/2 years, and during that time he has had excellent care and support. The staff from all areas in the home are caring, cheerful and have been very professional in his care. We have now recently lost our Dad and the manager and all staff were so kind to us as a family. I would recommend Tixover House without hesitation for your loved ones.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

There is a lack of staff - often acute at weekends - which is worrying. However, the staff are very helpful and committed.

The place is clean and bright.

There has been a marked improvement in efficiency with the arrival of a new (temporary) manager.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4.2 out of 5

My father has pretty much settled in at Tixover after several months wanting to leave. Staff and care very good overall. His care needs well met and I would recommend this care home.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4.3 out of 5

The improvement in Tixover Care Home in the last few/months has been outstanding. The staff have started to work as a team, they have always worked hard as individuals it is a team effort and plus (office staff and all services) please keep up the good work!! My wife spent four years in care, I have a bungalow on site and I am in the care home every day, it is my second home. Thanks. I am 84 years young.
P.s The food is great.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

A lovely friendly caring staff from management down to cleaners. Generous sized rooms. The Happy environment in lovely surroundings. Super food with good choices. Time is given to residents. My mother was treated with dignity and respect in her last days. We are only too sorry she was too ill to appreciate all the home could offer her.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife was discharged from hospital to Tixover House and remained there until she was able to move into a bungalow on the same site. She needs a high level of care as she is immobile.
The caring staff were excellent: efficient yet humane, treating the residents as people, not objects, with dignity, putting up with bursts of temper without complaint, and although busy, finding the time for a chat with kindness. The same can be said for the other staff: housekeeping, maintenance, social. All go beyond their duties to be helpful, friendly and kind. There are some real stars and no duds.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Tixover House was incredibly helpful and flexible in accommodating my father at very short notice. He has been very happy here, and well looked after. Thank you.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

No image found

Kerry Angeloni

Job Title: General Manager

Joined: 2018

Description:

I am an experienced Manager and have worked in the care sector for many years and have recently joined Barchester Healthcare as a General Manager. I am extremely hard working and very passionate about care and delivering the best possible care to our residents.
I strive to enhance and improve the lives of those we support by delivering person-centered and high quality care to residents. One of the most rewarding aspects of my job is meeting and getting to know each resident and their loved ones. By spending time with residents and having an 'open door' policy,

I look forward to welcoming you into our home

Kasia

Kasia Grabowska

Job Title: Head Chef

Joined: 2012

Description:

Hi, my name is Kasia, and I am the Head Chef here at Tixover House.

Tracey

Tracey Davidson

Job Title: Activities assistance

Joined: 2015

Description:

Hi, my name is Tracey, and I am the Activities Coordinator here at Tixover House.

Karina

Karina Elliott- Black

Job Title: Hostess

Joined: 2012

Description:

My position is hostess which means I cover the front of house, meeting and greeting our many visitors, offering teas & coffees and generally helping out with residents and visitors alike.

Susan

Susan Hood

Job Title: Head of Housekeeper

Joined: 2011

Description:

Hi, my name is Susan and I am the Head Housekeeper here at Tixover House.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Tixover House Care Home