Barchester Tixover House Care Home

Tixover Grange, Tixover, Stamford PE9 3QN

Barchester Tixover House Care Home, Stamford, Rutland
Barchester Tixover House Care Home, Stamford, Rutland
Barchester Tixover House Care Home, Stamford, Rutland

Convenient for Stamford, Oundle and Oakham and surrounding villages, Tixover House is also ideally located close to local amenities. Tixover House provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane community as well as respite care and short breaks.

The team of highly-qualified and attentive staff focuses on the individual needs of residents with a tailored care plan for each person. The team of staff's dedication can be seen across the board - in cooking, hospitality and activities for the residents.

Group: Barchester Healthcare Ltd

Person in charge: Wendy Kaya (General Manager)

Local Authority / Social Services: Rutland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 48

Rooms with ensuite WC: 25

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Tixover House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.3 Barchester Tixover House Care Home has a Review Score of 9.3 (9.341)

The Review Score of 9.3 (maximum of 10) for Barchester Tixover House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Tixover House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.508 for Barchester Tixover House Care Home is calculated as follows: ( (65 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 122 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Barchester Tixover House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Tixover House Care Home?

  • Extremely LIKELY
    6
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Tixover House Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Two or three years ago five of us used to sing old songs once a month here and get the residents to join in. Four of us have restarted the singing because a very old friend of mine is now a resident. He knows all the old favourites and used to lead the singing after we had played rugger.
I, therefore, recognise one or two of the staff and one or two residents and recommend the home to my friend's children.
Four of us have just started the formal singing again with a positive response from the staff and even some of the residents our singing visits are monthly and my own visits weekly. The staff are friendly and seem caring and kind and I admire what they do

How likely would you be to recommend Barchester Tixover House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

An excellent care home with a very caring team. Just a big thank you to you all for taking care of my brother until the end and to help me to go through it with all your support. Dignity in care- excellent.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The process of finding a suitable care home for a relative is extremely difficult and at times emotionally draining especially as in our case it needed to be done at speed.
We visited Tixover several times during this process and always found the home to be very clean, welcoming and well ordered.
The staff are all kind, caring yet efficient and have a sense of fun and light-heartedness that enables them to provide care and companionship commensurate to the individual needs of each resident in a very pleasant airy environment.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Great care home in a lovely location. The staff are always friendly and appear to look after my granny with passion. The activities put on for the residents are interactive and fun.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our father was a resident at Tixover care home for 2 1/2 years, and during that time he has had excellent care and support. The staff from all areas in the home are caring, cheerful and have been very professional in his care. We have now recently lost our Dad and the manager and all staff were so kind to us as a family. I would recommend Tixover House without hesitation for your loved ones.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

There is a lack of staff - often acute at weekends - which is worrying. However, the staff are very helpful and committed.

The place is clean and bright.

There has been a marked improvement in efficiency with the arrival of a new (temporary) manager.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

My father has pretty much settled in at Tixover after several months wanting to leave. Staff and care very good overall. His care needs well met and I would recommend this care home.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The improvement in Tixover Care Home in the last few/months has been outstanding. The staff have started to work as a team, they have always worked hard as individuals it is a team effort and plus (office staff and all services) please keep up the good work!! My wife spent four years in care, I have a bungalow on site and I am in the care home every day, it is my second home. Thanks. I am 84 years young.
P.s The food is great.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lovely friendly caring staff from management down to cleaners. Generous sized rooms. The Happy environment in lovely surroundings. Super food with good choices. Time is given to residents. My mother was treated with dignity and respect in her last days. We are only too sorry she was too ill to appreciate all the home could offer her.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was discharged from hospital to Tixover House and remained there until she was able to move into a bungalow on the same site. She needs a high level of care as she is immobile.
The caring staff were excellent: efficient yet humane, treating the residents as people, not objects, with dignity, putting up with bursts of temper without complaint, and although busy, finding the time for a chat with kindness. The same can be said for the other staff: housekeeping, maintenance, social. All go beyond their duties to be helpful, friendly and kind. There are some real stars and no duds.

How likely would you be to recommend Barchester Tixover House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Tixover House was incredibly helpful and flexible in accommodating my father at very short notice. He has been very happy here, and well looked after. Thank you.

How likely would you be to recommend Barchester Tixover House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Rooms: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Wendy

Wendy Kara

Job Title: General Manager

Joined: 2006

Description:

Many thanks for taking the time to take a look at what we have to offer here at Tixover. You have an opportunity here to meet some of our team and the roles that they undertake.

Flavia

Flavia Nunes

Job Title: Duputy Manager

Joined: 2015

Description:

Hi, my name is Flavia and I am the Deputy Manager here at Tixover House.

Kasia

Kasia Grabowska

Job Title: Head Chef

Joined: 2012

Description:

Hi, my name is Kasia, and I am the Head Chef here at Tixover House.

Tracey

Tracey Davidson

Job Title: Activities assistance

Joined: 2015

Description:

Hi, my name is Tracey, and I am the Activities Coordinator here at Tixover House.

Karina

Karina Elliott- Black

Job Title: Hostess

Joined: 2012

Description:

My position is hostess which means I cover the front of house, meeting and greeting our many visitors, offering teas & coffees and generally helping out with residents and visitors alike.

Stien

Stien Wilkinson

Job Title: Kitchen Assistant

Joined: 2012

Description:

Hi, my name is Stien and I am a Kitchen Assistant here at Tixover House

Susan

Susan Hood

Job Title: Head of Housekeeper

Joined: 2011

Description:

Hi, my name is Susan and I am the Head Housekeeper here at Tixover House.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Tixover House Care Home