Altham Court Care Home

My mother was in Altham Court in Lincoln I cannot really describe how well she was looked after as all the staff treated her well. I visited her every day and staff and management always answered any questions I put to them and also grew fond of us both and we visit them frequently still, we love them all.

Regards.

Well done to a brilliant team and thank you.

Mum had to spend time here for convalescence with Osteoporosis. The home was very clean, warm and comfortable. Staff friendly and obliging. Mum's stay covered the festive period and the staff made it as special as possible with carol singing, festive food, costumes and decorations. Any 'niggles' were dealt with quickly and efficiently.

However, I have experienced support from all staff, both functionally and empathically, with the highest level of care and compassion.

Arrived as usual late afternoon, still met with smiles and efficiency. Booked into a room well presented and totally adequate for my needs. All staff were friendly and welcoming although late in the day for them. Facilities are good and well looked after. Food and drinks are plentiful, well cooked with a good variety. At this point cannot find fault. Any problems seem to be handled quickly without fuss.

The stay there meant that my sister left much more confident to go into a respite situation that she had been in before nearer her home.

My mother broke her pelvis and needed care until fit to return home. As a parish priest, I visit many care homes in the course of my duties so when faced with the choice, I immediately thought of Altham Court Care Home. The leadership ensures all staff are conscious of the importance of treating residents as individuals and with dignity. The rooms are well designed, not glamorous, but that leaves room for resident's items. The smell is of chemical cleanliness, at worst, which is much better than most and cleanliness and maintenance is a high priority. There are a wide range of activities and a wonderful setting where people can sit outside in safety.

I know for the last two weeks of her life, she was happy there and that in itself means a lot.

Following admission to Altham Court in April 2016 for a period of respite, my mother's placement was made permanent later in the year due to her complex medical needs. I cannot fault the care she receives and having immediate access to nurses who are on the premises 24/7 is vital. My mother settled in very quickly and now considers Altham Court her "home". She is treated with kindness, courtesy and dignity and I have peace of mind knowing this. I can visit anytime I wish and there is always a member of staff available should I have any concerns.