Altham Court Care Home

Altham Terrace, Lincoln LN6 7SP

Altham Court is a purpose-built residential care home offering a range of care packages including nursing, respite, convalescent, palliative, Parkinson’s and Huntington’s care. Altham Court provides a warm and welcoming atmosphere allowing residents to feel happy and safe.

Situated near the River Witham, the home is set within scenic surroundings and offers a private courtyard garden with a patio. Accommodation consists of dual and single occupancy bedrooms and all rooms are decorated and furnished to a high standard, although residents may personalise their own room if preferred.

The caring team has created a family atmosphere, encouraging everyone to eat, celebrate and enjoy special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Altham Court's Home Manager makes sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing, specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Strong community links help the home to organise events and activities, while a dedicated enthusiastic activities co-ordinator ensures that personal interests and hobbies are provided for.

Group: HC-One

Person in charge: Susan McStay (Home Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Altham Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Altham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Altham Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Altham Court Care Home is calculated as follows: ( (149 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Altham Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Altham Court Care Home has a Review Score of 9.8 (9.774) from 16 Reviews


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Altham Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Altham Court Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Everyone was very helpful. We live over 100 miles away but were regularly kept informed. All the staff were very accommodating.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Everything about the care home, in my opinion, is extremely good. The staff always speak to me when I visit, not just nurses and carers but cleaners and kitchen staff and the people in reception. The home is very clean everywhere. I was looked after so well last year when I was with a friend of mine who died and that means a lot to me.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Probably as a result of staff turnover, during shift changes requests for specific actions are not always carried out. This is a particular concern at the moment as my mother is not able to communicate her wishes. On the whole, the care is good.

How likely would you be to recommend Altham Court Care Home? Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Altham Court Care Home responded to this review on 11 Apr 2018:

Thank you for your review. We value all feedback as this helps us to improve our service where required. We have taken on board your concerns regarding staff at turnover periods. So as to rectify this we will discuss this with all staff at handover times, during flash meetings and supervisions to ensure that staff are always available to support and provide continuity of care for our residents. Please do not hesitate to liaise with home management if you have any other concerns so that we can assist to resolve.

Having had previous experience in care homes I think Altham Court provides an excellent service. The staff are wonderful and caring. The facilities and cleanliness are 1st class. I would highly recommend this home to anyone.

How likely would you be to recommend Altham Court Care Home? Extremely Unlikely

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Average Rating:   4.8 out of 5

Dad has settled in very well, considering his determination not to be in a care home. However, Altham Court is amazing, spotless, plenty of activities to entertain, and food is excellent. The staff are also excellent, very caring, thoughtful, nothing too much trouble.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was in Altham Court in Lincoln I cannot really describe how well she was looked after as all the staff treated her well. I visited her every day and staff and management always answered any questions I put to them and also grew fond of us both and we visit them frequently still, we love them all.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The caring of my husband is second to none cannot fault in any way.
Regards.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has settled very well into Altham Court.
All the staff are amazing with her and always ensure that she has what she needs especially with foods as she loves her jaffa cakes and crackers, so if not wanting a main meal she is offered her favourites.
The home is beautiful and clean and I am always made welcome whenever I visit.
Well done to a brilliant team and thank you.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum had to spend time here for convalescence with Osteoporosis. The home was very clean, warm and comfortable. Staff friendly and obliging. Mum's stay covered the festive period and the staff made it as special as possible with carol singing, festive food, costumes and decorations. Any 'niggles' were dealt with quickly and efficiently.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are very caring and considerate, always have the time for my aunt who has dementia. They do not hurry and spend time talking to her, making her feel special. Christmas was made to feel like being at home with friends. She is always clean with fresh clothes. The food is excellent with a good variety. My aunt is treated by the staff like their own mother.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Arrived as usual late afternoon, still met with smiles and efficiency. Booked into a room well presented and totally adequate for my needs. All staff were friendly and welcoming although late in the day for them. Facilities are good and well looked after. Food and drinks are plentiful, well cooked with a good variety. At this point cannot find fault. Any problems seem to be handled quickly without fuss.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer services administrator at Altham Court Care Home responded to this review on 20 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Given my fragility, including vertigo, when I was discharged from hospital, I came to Altham court with no knowledge of what to expect.
However, I have experienced support from all staff, both functionally and empathically, with the highest level of care and compassion.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Altham Court Care Home responded to this review on 20 Jun 2017:

Thank you for your review. I'm glad to hear that you have experienced support from all our staff and hope that you have settled in to our home.

Altham Court responded with care and efficiency when I phoned to request a space for my 90-year-old sister, who was to be discharged from the hospital with care at home twice a day. She had broken vertebra and existing spinal problems and she was worried about her safety and mobility, so was I.
The staff at Altham Court arranged a swift assessment and my sister went there later the same day. Her room was comfy, nursing care and particularly admin staff were thoughtful and welcoming.
The stay there meant that my sister left much more confident to go into a respite situation that she had been in before nearer her home.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Altham Court Care Home responded to this review on 02 Jun 2017:

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience with Altham Court, I will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother broke her pelvis and needed care until fit to return home. As a parish priest, I visit many care homes in the course of my duties so when faced with the choice, I immediately thought of Altham Court Care Home. The leadership ensures all staff are conscious of the importance of treating residents as individuals and with dignity. The rooms are well designed, not glamorous, but that leaves room for resident's items. The smell is of chemical cleanliness, at worst, which is much better than most and cleanliness and maintenance is a high priority. There are a wide range of activities and a wonderful setting where people can sit outside in safety.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Altham Court Care Home responded to this review on 25 May 2017:

“Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother spent her last two weeks before passing away at Altham Court.
The care that was provided by the staff was extremely good. She was treated with dignity and kindness.
A staff member was always on hand to talk to about any concerns with my mother.
I know for the last two weeks of her life, she was happy there and that in itself means a lot.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at Altham Court Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review. I am so pleased that the home was able to support your Mother and provide her with the care she needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

Following admission to Altham Court in April 2016 for a period of respite, my mother's placement was made permanent later in the year due to her complex medical needs. I cannot fault the care she receives and having immediate access to nurses who are on the premises 24/7 is vital. My mother settled in very quickly and now considers Altham Court her "home". She is treated with kindness, courtesy and dignity and I have peace of mind knowing this. I can visit anytime I wish and there is always a member of staff available should I have any concerns.

How likely would you be to recommend Altham Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Altham Court Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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