Altham Court Care Home

My mum went to Altham Court on September 9th 2022, sadly broken-hearted my mum passed away on November 25th 2022. We couldn't have wished for a more superb nursing home for mum to go into. Mum settled straight away. Mum was settled, comfy, happy, safe and very well looked after. We couldn't have wished for anything else. Thank you so much for looking after mum. Thank you.

Excellent care and support. Lovely staff and a very clean home. Caring, friendly, atmosphere and staff.

I never ever thought that my mum would have to go into a care home, but when her health deteriorated to the point where she needed palliative care, she was discharged from hospital to Altham Court Care Home. We could not fault the home and the care provided by all staff who were extremely caring and compassionate to my mum during her last weeks and also to us as a family when we would go see mum every day no matter what time of the day it was. Thank you for everything you did for my mum.

Having to relinquish the care of my precious mum to others was the hardest decision we ever had to make when she was end-of-life care so thank god we found Altham Court. The care she and our family received here was the best we could ever have hoped for. The staff were genuinely all so kind and compassionate and displayed such human warmth right until the end of her life we will always be so eternally grateful for. We were always welcomed day or night to be with her and staff went out of their way for her. Thank you all so very much.

When visiting the home, the first thing you notice is the cleanliness (no funny smell). The staff always speak and are helpful. Before Covid, there were always activities, and I'm pleased to see some of those returning as they are helpful to my mum because she forgest that even at her age, you can still enjoy yourself. When the weather is nice, it is pleasant being able to take my mum into the courtyard for some fresh air because sometimes the rooms do become stuffy.

Lovely caring staff, always responsive to requests, nothing is too much trouble. My mum's room is single-glazed and during the winter the windows are very drafty due to the fact they don't close properly. The staff sealed them with tape and wedged towels around the sill. I don't think this is an appropriate environment for a 90-year-old person. The room itself is comfortable, unfortunately, the windows are the problem.

When I first came here I did not know what to expect but the short time I have been here has been more than my expectations of what a care home was like. I cannot stress how wonderful all the staff were and they could not have been more helpful in every way. I ended up feeling as if I was part of a big family. I will always be grateful for the way I was treated.

It's good, no others to compare to but happy here.

Mum-in-law is happy and feel she is well cared for here. The staff are kind and helpful. They have helped her stand and hopefully walk. Food looks lovely and she enjoys activities.

Our experience of Altham Court has been positive. Since arriving the staff have all been helpful and kind.

Extremely clean and fresh odour throughout the Care Home. Well-trained and friendly staff always prepared to listen and help both the resident and family during visiting. Allowed family to assist with her eating at mealtimes which made her feel as if she was in her own home.

My brother went into this care home for palliative care on a Sunday. When he arrived he said, “it’s like a hotel”. He had a view of the courtyard which is pretty and well kept. His own toilet with basin and chair next to his bed. Unfortunately due to his already emaciated body with the cancer ravaging his body the staff at the onset attempted to whet his appetite with jellies, yogurts, and soft foods. He was with them a week but the carers took the time to know him, help him and care for him with respect up until his last breath. Don’t get me wrong they were busy, it has 48 rooms and at times if things got more than busy they worked hard at not keeping residents waiting long, I know as I sat with my brother. When he died their kindness did not stop and are prepared to advise in the procedures to follow. Kindness is their motto and it is felt.

All the staff are excellent and helpful.

All staff are excellent and helpful.

Very comprehensive review. All areas of care were covered and explained well in terms of how they were meeting dad's needs.

I cannot fault this care home. They made you feel welcome and were very caring with my wife.

Altham Court was my life saviour, knowing Mum has now accepted, settled, and is enjoying life is a huge relief. Her care has and is exceptional and the staff are aware of how to handle Mum's moods and health issues.

We first had dealings with Altham Court Care Home when my mother-in-law was a resident in 2017/2018. We had nothing but praise for everyone then and the same still applies now as my own mother was admitted in January 2021 due to ill health and has now become a permanent resident. We have always found all the staff to be extremely friendly caring people who not only have time for their residents but also for relatives as they appreciate we also need support in difficult times which they fully understand and give without question. When Mum came into the home we were told by her doctor to prepare ourselves as she was a very poorly lady. Since being in the care of Altham Court Mum’s condition has improved greatly which we can only put down to the super way she is being looked after by the wonderful staff. She is so settled, loves everything about Altham Court including the 5* variable menu, the activities, made new friends and feels safe in her new surroundings which she calls her home!

During Covid, the staff have been brilliant. We have been updated regularly and our Aunt has been cared for with kindness and love. We have had regular Facetime with her and been able to see and talk to our Aunt. Following the visiting changes, we have been allowed with all the testing to sit with her and talk about many things and reassure her that we are still all doing well. The Facetime included her being able to see her great-grandniece for the first time. She has been so happy being able to meet me. The staff have made her feel wanted and happy. She has been dressed nicely and her hair has been kept cut and tidy. She has even put on weight!

Excellent care received from all staff.