Altham Court Care Home

Altham Terrace, Lincoln LN6 7SP
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8.8 80 Reviews
  • Altham Court Care Home, Lincoln
Ideally situated on the banks of the river Witham in Lincoln, Altham Court care home supports older people to lead their best lives with personalised residential and nursing care.

With a range of single, premier and en-suite rooms available, there is something for all at Altham Court.

The catering team at Altham Court care home understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals, whether with fellow residents or family and friends. For the warmer months, the café and courtyard garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Altham Court care home like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with local community groups and schools, to arranging trips around the local area, Altham Court encourages residents to take an active role in the Lincoln community.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, every member of the professional care team at Altham Court is there to help you settle in to your new home, all led by an experienced and compassionate Home Manager.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £980
  • Self-Funded Nursing Care: from £1213
  • RESPITE Self-Funded Residential Care: from £1078
  • RESPITE Self-Funded Nursing Care: from £1334

These prices are only a guideline, please contact Altham Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Anna Livsey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Altham Court Care Home Reviews (80)

8.8

Altham Court Care Home has a Review Score of 8.8 (8.796) out of 10, based on 6 reviews in the last 2 years.
Over all time Altham Court Care Home has 80 reviews.

Overall Experience
  • 62
  • 17
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Date Published
  • 80
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  • 6
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Reviewer Connection to Altham Court Care Home
  • 29
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Total of 80, showing 61-80
Review from Joy B (Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy place with good standards.
Care staff are 95% caring, thoughtful, helpful.
Admin staff very helpful and understanding.
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Review from Maisie H (Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this place "Altham Court" a really lovely, friendly caring place. The staff do their very best for us, all under pressure as really I think that it is understaffed, they work very hard.
The food is good home cooked and presented very well.
The rooms are kept clean and are a pleasant outlook.
Overall, very good.
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Review from Sylvia S (Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well treated in the care home and I found the staff and everyone very helpful. The food was excellent. I will recommend Altham Court for any of my friends or neighbours who may need care here.
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Review from Rita H (Friend of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are some aspects that I cannot comment on because my friend was only in the home for a period of 5 days. In that time, however, what I witnessed was all good. In that time, all of the staff were accommodating to his needs. A very pleasant home, inside and out.
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Review from V L (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Altham Court for 7 months.
The care she receives on a daily basis is second to none. Every member of the team are friendly and always speak. She is so settled in her new home and enjoys chats with staff and friends. Nothing is too much trouble, thank you to all the team
for making our lives and mum's so much better.
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Review from Andrew M (Son of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service/care from all members of staff. The home is clean, bright, welcoming. We wouldn't hesitate to recommend this care home for their relatives. Fantastic.
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Review from Alison W (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been a resident at Altham Court for the last 3 months. The home is light and airy and the staff are friendly and welcoming. On staff handovers, there does sometimes seem to be a long wait for residents who have pressed their call button. However, my Mum feels safe and cared for at Altham
Court. The staff treat all residents with care and dignity and the food is excellent.
Reply from Clare Sheehan, Careline Advisor at Altham Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. I am pleased to share we are currently trialling a new system at hand over time to ensure more staff are available to answer call bells to reduce wait times. Thank you for your lovely comments regarding our Home and staff team who as you know, work hard to deliver quality kind care. You are very welcome to liaise with Home Management should you wish to discuss any concerns you may have, we are always happy to help.

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Review from A A H (Brother of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very helpful. We live over 100 miles away but were regularly kept informed. All the staff were very accommodating.
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Review from A K (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Probably as a result of staff turnover, during shift changes requests for specific actions are not always carried out. This is a particular concern at the moment as my mother is not able to communicate her wishes. On the whole, the care is good.
Reply from Clare Sheehan, Care Advisor at Altham Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We have taken on board your concerns regarding staff at turnover periods. So as to rectify this we will discuss this with all staff at handover times, during flash meetings and supervisions to ensure that staff are always available to support and provide continuity of care for our residents. Please do not hesitate to liaise with home management if you have any other concerns so that we can assist to resolve.

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Review from L B (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very well, considering his determination not to be in a care home. However, Altham Court is amazing, spotless, plenty of activities to entertain, and food is excellent. The staff are also excellent, very caring, thoughtful, nothing too much trouble.
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Review from Jacqueline T (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Altham Court in Lincoln I cannot really describe how well she was looked after as all the staff treated her well. I visited her every day and staff and management always answered any questions I put to them and also grew fond of us both and we visit them frequently still, we love them
all.
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Review from Margaret C (Wife of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring of my husband is second to none cannot fault in any way.
Regards.
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Review from V L (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled very well into Altham Court.
All the staff are amazing with her and always ensure that she has what she needs especially with foods as she loves her jaffa cakes and crackers, so if not wanting a main meal she is offered her favourites.
The home is beautiful and clean and I am always
made welcome whenever I visit.
Well done to a brilliant team and thank you.
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Review from A J (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had to spend time here for convalescence with Osteoporosis. The home was very clean, warm and comfortable. Staff friendly and obliging. Mum's stay covered the festive period and the staff made it as special as possible with carol singing, festive food, costumes and decorations. Any 'niggles' were
dealt with quickly and efficiently.
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Review from Anne C (Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Given my fragility, including vertigo, when I was discharged from hospital, I came to Altham court with no knowledge of what to expect.
However, I have experienced support from all staff, both functionally and empathically, with the highest level of care and compassion.
Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. I'm glad to hear that you have experienced support from all our staff and hope that you have settled in to our home.

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Review from Robert S (Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived as usual late afternoon, still met with smiles and efficiency. Booked into a room well presented and totally adequate for my needs. All staff were friendly and welcoming although late in the day for them. Facilities are good and well looked after. Food and drinks are plentiful, well cooked with
a good variety. At this point cannot find fault. Any problems seem to be handled quickly without fuss.
Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from D B (Sister of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Altham Court responded with care and efficiency when I phoned to request a space for my 90-year-old sister, who was to be discharged from the hospital with care at home twice a day. She had broken vertebra and existing spinal problems and she was worried about her safety and mobility, so was I.
The
staff at Altham Court arranged a swift assessment and my sister went there later the same day. Her room was comfy, nursing care and particularly admin staff were thoughtful and welcoming.
The stay there meant that my sister left much more confident to go into a respite situation that she had been in before nearer her home.
Reply from Emily Wilson, Customer Service Administrator at Altham Court Care Home

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience with Altham Court, I will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jeremy C (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother broke her pelvis and needed care until fit to return home. As a parish priest, I visit many care homes in the course of my duties so when faced with the choice, I immediately thought of Altham Court Care Home. The leadership ensures all staff are conscious of the importance of treating residents
as individuals and with dignity. The rooms are well designed, not glamorous, but that leaves room for resident's items. The smell is of chemical cleanliness, at worst, which is much better than most and cleanliness and maintenance is a high priority. There are a wide range of activities and a wonderful setting where people can sit outside in safety.
Reply from Simone Berkeley, Customer Service Advisor at Altham Court Care Home

“Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from R W (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last two weeks before passing away at Altham Court.
The care that was provided by the staff was extremely good. She was treated with dignity and kindness.
A staff member was always on hand to talk to about any concerns with my mother.
I know for the last two weeks of her life,
she was happy there and that in itself means a lot.
Reply from Emily Wilson, Customer Service Administrator at Altham Court Care Home

Thank you for sharing such a lovely review. I am so pleased that the home was able to support your Mother and provide her with the care she needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

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Review from Jan P (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following admission to Altham Court in April 2016 for a period of respite, my mother's placement was made permanent later in the year due to her complex medical needs. I cannot fault the care she receives and having immediate access to nurses who are on the premises 24/7 is vital. My mother settled
in very quickly and now considers Altham Court her "home". She is treated with kindness, courtesy and dignity and I have peace of mind knowing this. I can visit anytime I wish and there is always a member of staff available should I have any concerns.
Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 8.8 (8.796)

Overview of Review Score

The Review Score of 8.8 (8.796) out of 10 for Altham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Altham Court Care Home is calculated as follows: ( (42 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.225 Points relating to the number of positive Reviews for Altham Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Anna

Anna Livsey

Job Title: Home Manager

Introducing Anna Livsey
Home Manager at Altham Court, Lincoln


“Kind care is treating every Resident as an individual and ensuring
they are supported to live how they want to live and be who they
want to be.”


Anna is a Registered Nurse with over
ten years’ experience in providing care
and support for older people to enrich
their lives. She is a knowledgeable and
dedicated leader who is passionate
about delivering the highest possible
standards in care and quality of life for
Residents.


Anna shares HC-One’s vision in aiming
to provide the kindest care for each and
every Resident. She uses her experience
to motivate her team to deliver care and
support in a way that Residents gain the
most benefit, in a warm and welcoming
home.


She also works hard to arrange events
and activities with nearby schools and
churches and is always keen to include
the local community in life at Altham
Court.


When asked what she enjoys most about
her role, Anna said:


“The best part of my job is definitely the
people – I love getting to know each
Resident and their loved ones.”


Outside of work, Anna is actively
involved with her local church and
enjoys spending time with her family and
friends.


If you would like to find out more
information about Altham Court, Anna
has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal
chat.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Altham Court Care Home to verify any information. View our terms and conditions. Altham Court Care Home has an Enhanced Service - more info.