Beckside

When my uncle first arrived, I had a few issues I went through with the manager. She gave me reassurance and a letter, a nurse was extremely helpful. I live 5 hours away and she registered the death for me. Took a lot of the worry off for me.

We feel extremely fortunate that we were able to obtain a place for my mother at Beckside. My wife and I visited my mother often, so we were able to see the care being given to her on many occasions. We were always impressed by the high standard of care and the kindness shown to my mother, and also the kindness and consideration shown to us.

My dear friend arrived in Beckside after a short spell in the hospital a few weeks ago and sadly died there this week. I was able to visit him on several occasions at Beckside. This was my first ever experience of visiting a Care-home. I can't find enough praise for the quality of the care I observed. His room was more than adequate (given his circumstance - being torn away from his own home due to old age medical issues). The staff were just fabulous in every respect from the moment I pressed the button at the front door, the courtesy I experienced, and the dedication of the team to my friend's needs was extremely impressive.

In the final week, great compassion from every member of staff was observed.

The last few months of my mother's life was spent at Beckside where she was cared for with love and dignity. All the members of staff no matter what their position at Beckside found time to chat with the residents my mother being no exception. At the end of my mother's life mum was kept clean, comfortable and above all pain free. I cannot thank and praise the staff enough.

Our mother has reached the stage in her life when she needs an advanced care plan. The Beckaside head of care handled this with great sensitivity and diplomacy. In fact, all the staff here are very caring.

Mum suffered from a severe eating disorder and was unable to walk due to weakness, but it was clear that the staff at Beckside understood her particular needs. As a family, we found that someone was always available to talk to if we had a problem or concern. I believe the staff at Beckside always put my Mum first in terms of her priorities and needs and we are extremely grateful for this and couldn't have asked for anything more.

Thank you all staff at the Beckside.

All the staff are friendly and my mother is happy and looked after.

I am pleased I got my wife into Beckside. The staff are wonderfully looking after my wife. It's a hard job they do with dignity. If you are looking for a care home Beckside is the one.

Overall the care provided is good and the home is a very good standard. The food is good and seems to be of sufficient amount. The staff pay attention to the resident's needs at all times and we definitely feel that my aunt is being well looked after.

My mother has been in Beckside for three years I have no complaints at all except the bedrooms are very small.

I feel it is a waiting time.

I leave my husband each time I visit well aware and rested to know he is in good care.

I must say upon writing this review, that I've always had a rather negative view of nursing/residential homes. My exposure of which has been mostly limited, to the general media coverage of the sector. However, my experience with Beckside and the wonderful care that my mother received, has changed my perception completely. My mother didn't have long when she was admitted in late January 2016. The caring way the staff dealt with a demanding and frightened resident was hugely re-assuring. I'm most grateful to all the staff who, although clearly under pressure, always made time for both my mother and myself with a frank but sensitive assessment of mum's condition. I was particularly impressed with how one staff member stayed with mum in her final moments, as I made my way to the home. Alas, I was too late but it was of great comfort to know that mum wasn't alone when she passed. Thank you to everyone at Beckside who put the care into Care.

My father has been at Beckside for over 2 and a half years. He is very settled and happy to live there. The staff are professional and caring. He has been persuaded to join in many of the activities that are arranged. His favourite is the boat trips. I have visited him in his room when the staff don't know I'm with him, so hear how they knock on the door and start to talk to him. It's really reassuring for me to hear this, they all really seem to like him and treat him with great care and respect. I wouldn't want my dad to live anywhere else.

Very satisfied on the whole.

Beckside is bright and welcoming. The staff are friendly and cheerful; they respond to residents needs in a positive way.