Bunkers Hill Care Home

Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ

Bunkers Hill is a warm and friendly home that does its utmost to look after its residents in a safe and considerate manner. It offers care for residential, dementia and nursing needs but can also offer respite stays and day care, giving local people the ability to choose what type of care suits them best.

The home understands that really great care is all about relationships. All the staff are chosen not only for their experience and professionalism but also for their understanding and compassion. Through this approach they are able to create lasting friendships with both residents and their families. The home prides itself on being a community where the whole family is respected and looked after.

The excellent facilities in this purpose-built home include ensuite bedrooms throughout, a choice of several lounges and dining areas, as well as a lovely landscaped garden complete with fish pond, which residents can enjoy with their visitors and friends. All meals and snacks are home cooked on the premises and treats are always available if there is something a resident particularly fancies.

Bunkers Hill is easily accessible from all areas of Lincoln and the surrounding villages, and has a large range of local amenities, including cafes, high street shops and a post office, within walking distance.

Group: United Health Ltd

Person in charge: Beth Morrish (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bunkers Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Bunkers Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Bunkers Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.399 for Bunkers Hill Care Home is calculated as follows: ( (137 Excellents x 5) + (143 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 298 Ratings = 4.399

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bunkers Hill Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 22 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Bunkers Hill Care Home has a Review Score of 9.4 (9.399) from 25 Reviews


Average Ratings

  • Excellent
    9
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bunkers Hill Care Home?

  • Extremely LIKELY
    19
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bunkers Hill Care Home

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Just wanted to write a review to say how truly happy I am that my lovely mum is in this super home, what a relief for me as a daughter to have her there. It is far the best one in our area and she has been there almost a full year now and the staff are very attentive even though so busy and the activities are great.
My mum was an avid gardener and now has her own little wheelbarrow full of flowers to attend to.
Her room is spacious with her own furniture in and everything possible has been done by the staff to make her feel at home.
Her favourite food is poached eggs on toast and even after the cook had finished yesterday he then cooked those especially for my mum as that is what she fancied.
I would without any doubt recommend this home to absolutely anyone and I feel very, very lucky that she is there.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum who is 101 has lived on Honeysuckle Ward for 16 months. She has been cared for with kindness and dignity at all times by amazing staff. Her personal care is very good, she is always kept clean and comfortable. All staff are welcoming and take time to talk to me when I visit from Southampton. They keep me informed of mum's ongoing treatments by telephone. I am pleased my mum is at Bunkers Hill Care Home.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   4.3 out of 5

I am more than happy with my mother's care. The staff are always very helpful and friendly. They are all attentive to. The home, in general, is excellent and the activities are also good. Mum has made many new friends too.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When visiting, the home is always clean and my mother is happy in her environment. Staff are always pleasant and eager to help although it would be better if there were more staff on duty.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   4.1 out of 5

Overall the care home is very clean, tidy and the staff are all very friendly and caring. A lot of activities are provided to keep Mum active and interested.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4 out of 5

My dad has been at this care home for about 18 months. Overall care has been very good. Staff very good. I would recommend to anyone.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   3.9 out of 5

Have been very pleased with the care my father always gets and the staff always makes me feel welcome and I can ask for anything I want.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My wife has been resident here for about 6 years. In that time, she has received very good care. I have visited almost every day and always made welcome.

I don't think that I could have chosen a more appropriate one.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My husband has been here for four years. He has stayed here and has been more settled as the time has gone by. It has been very pleasing to have him in here.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   4.7 out of 5

Generally, my mum is happy and well cared for. The staff are generally extremely caring and willing to help. Food is excellent and kitchen staff very approachable regarding individual needs and tastes. Activities have improved a great deal over the last year and there is far better planning and communication.

On occasions, there can be staff difficulties but as a rule, the rest of the staff try not to let it affect their units suffer.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4 out of 5

Bunkers Hill Care Home has helped tremendously with caring for my dad. He has been cared for there since July 2017 and the care received is excellent. They were catered and continue to cater to all needs and the staff are loving, professional, caring and work so hard.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Have had experiences with Bunkers Hill Care Home over many years (10). Initially, my aunt was here, followed by my mum and mow my mother-in-law. As a family, we have been very happy with the care each family member has received. My mother-in-law has been here for the last 3 years and has blossomed since she has been here. She is a very sociable lady who enjoys the company, activities and food particularly. She has a comfortable room which she has made her home.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My uncle has been in Bunkers Hill Care Home for the last 3 months on a regular basis we visit him and he is more settled at Bunkers Hill Care Home and looks happier than before. The care he is having is second to none. I would highly recommend this place to everyone.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Overall, over a 10-month residence, the standard of care - good and attention is immediate if requested, the doctor attends when requested (over and beyond routine visits). Cheerful care, meals as "family standard" not luxurious but well-balanced and obviously provided within a sensible cost budget. Acceptable and enjoyed by "my resident" usually. Activities provided frequently with lots of variety and fun, not too taking mentally. Musicians, singers coming in, church service, celebrations noted (both personal birthdays and Christmas). Overall - satisfactory.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   3.6 out of 5

During the time my mother has loved here (18 months), she has greatly improved in health and wellbeing. She has made many friends and my mother enjoys her excellent activities and entertainments that are provided. Most of the staff are very caring and polite. Most are very dedicated to making sure the residents are content. There is room for improvement but on the whole, my mother is enjoying living in this home. Families are always made to feel welcome too.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4 out of 5

Bunkers Hill Care Home is an excellent care home. The staff including management are always prepared to deal with any problems that arise and one is not afraid to bring any issues to their notice.

It is like a family - very supportive and I am happy to recommend it to you.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our sister is happy being in this care home. We are really happy with all the staff.

How likely would you be to recommend Bunkers Hill Care Home? Likely

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Average Rating:   4.1 out of 5

My mother in law became a resident in late 2017 and since that time I have visited her daily and so become quite familiar with the staff and facilities. Firstly, we have found the staff to be caring and highly professional. If I had any criticism, it would be that we rarely have the opportunity to meet with the care home manager. That said, our relationship with the staff we come into regular contact with is excellent. If ever asked, I would not hesitate to recommend the home to anyone.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My husband has been a resident here for 15 months. He has settled in well. Appears happy and contented and joins in most activities provided. We as a family are well satisfied with the care home.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We have found that everyone caring for mum is absolutely brilliant. She is always clean, warm, safe well cared for with dignity.

Gives us a lot of comfort knowing she is in such a lovely place.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been here for 6 months and have been quite happy with the service here. I am quite happy. It feels like I am home and I have more company here.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

As far as I am concerned after my other care home, this place is excellent. Why I came here; I have six weeks approximately to live and was told I was end of life. I was walking with a frame now I can walk unaided. I have my life back and thank the staff for their care. They are so good to me.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

This is one of the best care homes in Lincoln, and I have visited many.
The staff and carers are all excellent and management is outstanding.
The food provided is first class.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

We cannot thank all for the care and dignity given to my father. We are eternally grateful. The level of security is fantastic all be on one level. The food was always served on time and always looked delicious and there was always a choice of menu which catered for all people. The staff are extremely friendly and nothing was too much to ask for. I was always kept up to speed on my father especially as l was 36 miles always. Thank you all lovely people.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident at Bunkers Hill for 8 years from June 2007 until she passed away aged 94, in June 2015.
She had dementia, which for the last 5 years was advanced. She moved from Residential (mobile persons) in 2010 into Nursing, but for the last 5 years was confined to bed, unable latterly to even lift her own head off the pillow. By this stage she had advanced dementia not recognising anyone, including her own sons.
When she passed away, she had had no need for a doctor to see her for over 15 months, and during the whole of her time at Bunkers Hill Care Home, never had any health issues relating to her care there.
In spite of her mental condition, she has always been treated with dignity.
I feel it is a testimony of her care, that she lived so long bearing in mind her mental condition and lack of mobility.
I would like to place on record my thanks to the nursing and care staff for looking after my mother so well.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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