Bunkers Hill Care Home

Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ

Bunkers Hill Care Home, Lincoln, Lincolnshire
Bunkers Hill Care Home, Lincoln, Lincolnshire
Bunkers Hill Care Home, Lincoln, Lincolnshire

Bunkers Hill is a warm and friendly home that does its utmost to look after its residents in a safe and considerate manner. It offers care for residential, dementia and nursing needs but can also offer respite stays and day care, giving local people the ability to choose what type of care suits them best.

The home understands that really great care is all about relationships. All the staff are chosen not only for their experience and professionalism but also for their understanding and compassion. Through this approach they are able to create lasting friendships with both residents and their families. The home prides itself on being a community where the whole family is respected and looked after.

The excellent facilities in this purpose-built home include ensuite bedrooms throughout, a choice of several lounges and dining areas, as well as a lovely landscaped garden complete with fish pond, which residents can enjoy with their visitors and friends. All meals and snacks are home cooked on the premises and treats are always available if there is something a resident particularly fancies.

Bunkers Hill is easily accessible from all areas of Lincoln and the surrounding villages, and has a large range of local amenities, including cafes, high street shops and a post office, within walking distance.

Group: United Health Ltd

Person in charge: Hazel Whittaker (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bunkers Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Bunkers Hill Care Home has a Review Score of 9.4 (9.391)

The Review Score of 9.4 (maximum of 10) for Bunkers Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Bunkers Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.391 for Bunkers Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (111 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 238 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bunkers Hill Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 18 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bunkers Hill Care Home?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bunkers Hill Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My dad has been at this care home for about 18 months. Overall care has been very good. Staff very good. I would recommend to anyone.

How likely would you be to recommend Bunkers Hill Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have been very pleased with the care my father always gets and the staff always makes me feel welcome and I can ask for anything I want.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been resident here for about 6 years. In that time, she has received very good care. I have visited almost every day and always made welcome.

I don't think that I could have chosen a more appropriate one.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been here for four years. He has stayed here and has been more settled as the time has gone by. It has been very pleasing to have him in here.

How likely would you be to recommend Bunkers Hill Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally, my mum is happy and well cared for. The staff are generally extremely caring and willing to help. Food is excellent and kitchen staff very approachable regarding individual needs and tastes. Activities have improved a great deal over the last year and there is far better planning and communication.

On occasions, there can be staff difficulties but as a rule, the rest of the staff try not to let it affect their units suffer.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Bunkers Hill Care Home has helped tremendously with caring for my dad. He has been cared for there since July 2017 and the care received is excellent. They were catered and continue to cater to all needs and the staff are loving, professional, caring and work so hard.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Have had experiences with Bunkers Hill Care Home over many years (10). Initially, my aunt was here, followed by my mum and mow my mother-in-law. As a family, we have been very happy with the care each family member has received. My mother-in-law has been here for the last 3 years and has blossomed since she has been here. She is a very sociable lady who enjoys the company, activities and food particularly. She has a comfortable room which she has made her home.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My uncle has been in Bunkers Hill Care Home for the last 3 months on a regular basis we visit him and he is more settled at Bunkers Hill Care Home and looks happier than before. The care he is having is second to none. I would highly recommend this place to everyone.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall, over a 10-month residence, the standard of care - good and attention is immediate if requested, the doctor attends when requested (over and beyond routine visits). Cheerful care, meals as "family standard" not luxurious but well-balanced and obviously provided within a sensible cost budget. Acceptable and enjoyed by "my resident" usually. Activities provided frequently with lots of variety and fun, not too taking mentally. Musicians, singers coming in, church service, celebrations noted (both personal birthdays and Christmas). Overall - satisfactory.

How likely would you be to recommend Bunkers Hill Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

During the time my mother has loved here (18 months), she has greatly improved in health and wellbeing. She has made many friends and my mother enjoys her excellent activities and entertainments that are provided. Most of the staff are very caring and polite. Most are very dedicated to making sure the residents are content. There is room for improvement but on the whole, my mother is enjoying living in this home. Families are always made to feel welcome too.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bunkers Hill Care Home is an excellent care home. The staff including management are always prepared to deal with any problems that arise and one is not afraid to bring any issues to their notice.

It is like a family - very supportive and I am happy to recommend it to you.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our sister is happy being in this care home. We are really happy with all the staff.

How likely would you be to recommend Bunkers Hill Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother in law became a resident in late 2017 and since that time I have visited her daily and so become quite familiar with the staff and facilities. Firstly, we have found the staff to be caring and highly professional. If I had any criticism, it would be that we rarely have the opportunity to meet with the care home manager. That said, our relationship with the staff we come into regular contact with is excellent. If ever asked, I would not hesitate to recommend the home to anyone.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been a resident here for 15 months. He has settled in well. Appears happy and contented and joins in most activities provided. We as a family are well satisfied with the care home.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found that everyone caring for mum is absolutely brilliant. She is always clean, warm, safe well cared for with dignity.

Gives us a lot of comfort knowing she is in such a lovely place.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for 6 months and have been quite happy with the service here. I am quite happy. It feels like I am home and I have more company here.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

As far as I am concerned after my other care home, this place is excellent. Why I came here; I have six weeks approximately to live and was told I was end of life. I was walking with a frame now I can walk unaided. I have my life back and thank the staff for their care. They are so good to me.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is one of the best care homes in Lincoln, and I have visited many.
The staff and carers are all excellent and management is outstanding.
The food provided is first class.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot thank all for the care and dignity given to my father. We are eternally grateful. The level of security is fantastic all be on one level. The food was always served on time and always looked delicious and there was always a choice of menu which catered for all people. The staff are extremely friendly and nothing was too much to ask for. I was always kept up to speed on my father especially as l was 36 miles always. Thank you all lovely people.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Bunkers Hill for 8 years from June 2007 until she passed away aged 94, in June 2015.
She had dementia, which for the last 5 years was advanced. She moved from Residential (mobile persons) in 2010 into Nursing, but for the last 5 years was confined to bed, unable latterly to even lift her own head off the pillow. By this stage she had advanced dementia not recognising anyone, including her own sons.
When she passed away, she had had no need for a doctor to see her for over 15 months, and during the whole of her time at Bunkers Hill Care Home, never had any health issues relating to her care there.
In spite of her mental condition, she has always been treated with dignity.
I feel it is a testimony of her care, that she lived so long bearing in mind her mental condition and lack of mobility.
I would like to place on record my thanks to the nursing and care staff for looking after my mother so well.

How likely would you be to recommend Bunkers Hill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Bunkers Hill Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Bunkers Hill Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bunkers Hill Care Home