Bunkers Hill Care Home

Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ
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7.8 38 Reviews
  • Bunkers Hill Care Home, Lincoln
Bunkers Hill Care Home is a purpose-built care home located in the Carlton Boulevard area of Lincoln, close to the Carlton shopping Centre and within easy reach of Lincoln city centre. The home sits within a well-established residential area with good access for families and visitors.

The home was built and opened in 2005 by United Health Group and has supported people in the local community for many years. In September 2025, Bunkers Hill joined the Oak Tree Care Group, bringing the home into a wider family of care services that are committed to delivering high-quality, person-centred care.

Bunkers Hill is a dual registered care home, providing both residential and nursing care for older people who require support with daily living as well as those with more complex health needs. The home also specialises in supporting people living with dementia, including individuals living with advanced dementia and associated behaviours. The team has experience in supporting residents with a range of needs and focuses on delivering care that is safe, respectful and centred around each individual.

The home offers 78 single bedrooms, all with en-suite facilities. Residents are encouraged to personalise their rooms with their own belongings to help create a familiar and homely environment. Throughout the home there are a number of communal lounges and dining areas where residents can relax, socialise and enjoy activities together. The home also benefits from pleasant garden areas where residents and visitors can spend time outdoors.

Bunkers Hill aims to provide a supportive and welcoming home where residents receive the care they need while maintaining dignity, comfort and quality of life.
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Care Provided by Bunkers Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Bunkers Hill Care Home to find out the exact price for your requirements.

Contact Bunkers Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bunkers Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Meadows (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • There are no set visiting restrictions at Bunkers Hill, and families are welcome to visit and remain involved in their loved one’s care.

Parking

  • The home multiple car parking spaces at the front of the home, there is also a large shared car park at the rear of the home.

Bunkers Hill Care Home Reviews (38)

7.8

Bunkers Hill Care Home has a Review Score of 7.8 (7.839) out of 10, based on 6 reviews in the last 2 years.
Over all time Bunkers Hill Care Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bunkers Hill Care Home
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Review from Wayne M (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Reception should be manned 7 days a week to relieve staff from letting you in. On entering the ward it smells of strong urine. Cleaning is very basic. There is a big problem with staff shortage. Staff cannot give residents the individual care they need. Food is not fit for a human being, it looks like
slop thrown on the plate. No variety some thing most days. Lounge/dining room very basic. Garden a mess & not safe for residents to get round by themselves. Activities are very basic one a week and not every week. The home is very basic & poor and needs investigating and is certainly not value for money.
Reply from Julie Mellows, Registered Manager at Bunkers Hill Care HomeThe family member has been contacted for a meeting to discuss the concerns they have raised in this review.
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Review from Simone S (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my mum is in this home, the staff are amazing, caring, thoughtful, hard working. I can leave my mum, knowing she is in safe hands. My mum has been in a few care homes and finally I found this one. I have reccomended this home to my friends for their loved ones. I cannot praise this home
more!!
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Review from Jeffrey L (Husband of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carers of Bunkers Hill Care Home are, without doubt, the very best and no praise is too high for them. They look after my wife, and the other residents, with consummate care and compassion They go about their tasks with infinite patience and cheerful good humour. They never belittle, bully or
embarrass the residents who are always treated with the utmost respect. It is why, my wife, who despite all her problems, has made it abundantly clear that she is happy At Bunkers Hill and does not want to move.
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Review from Craig L (Son of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd very much like to praise the excellent care and support my mum has had at Bunkers Hill since she arrived in May. Obviously mum was not happy to start with but the caring and friendly atmosphere quickly won her round and she recently told me she was happy there. I have visited every two weeks and
every time I have been impressed with the support that mum has had from all the carers. They are always available to help out and no request is too much. The food is always very appetising and mum has often finished breakfast when I arrive and wants toast and marmalade to follow which is always available. The staff were very obliging to put up several of my paintings on the walls in mum's room which has helped to personalise the space. I have nothing but praise for the home and send my thanks for the support you have provided.
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Review from Amanda W (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had struggled and failed to get any support for my mum and came to Bunker's Hill in crisis. All the staff were so caring and supportive of the whole family through an extremely difficult time. My mum is so well cared for and is treated with utmost respect and patience. We, the family, have been supported
in ensuring my mum has the best life possible and helping us come to terms with and cope with her dementia. All the staff do their utmost not just to provide care but to bring joy to all the residents' lives every single day.
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Review from Louise G (Partner of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
On the whole care is very good for moderate dementia patients. Please bear in mind that this is not a suitable setting for advanced or complex dementia patients. Staff are not able to deal with such issues.
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Review from Heather L (Daughter of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sourcing and placing my father into a Care Home was a very difficult decision to make for my family. Following a visit to Bunkers Hill, we were so impressed with the facilities including the staff. We were initially met by a very enthusiastic member of staff who was extremely attentive, very informative
and provided us with a tour of the facilities including answering all of our questions. This was followed by an introduction to the Manager who was so empathetic to our situation and most importantly she listened. Compassionate towards our plight, she provided a great deal of reassurance. We made the decision to place my father and this was the best decision we made. Communication/feedback was second to none from all staff. A huge thank you from us for taking care of him, despite the fact he was only with you for a short period of time prior to passing, we know he was well cared for.
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Review from P C (Wife of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions were very good when looking for a nursing home. Staff appeared very warm, welcoming and sociable. Since arrival, they have made my husband very comfortable and his needs have been met without any fuss. They have also made our family feel welcomed.
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Review from Robyn B (Granddaughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home where individual needs are met. There are plenty of food and drink choices on a varied menu with plenty of activities organised. All staff I have dealt with are polite and request more toiletries, personal spending or clothes whenever required. The staff on Jasmine wing are brilliant,
my Gran was always happy and content when I went to see her and the staff knew her so well, they could easily tell when something wasn't right with her.
Each resident has their own spacious room with loo, TV and DVD player. Thank you Bunkers Hill.
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Review from Mick G (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the staff are very helpful.
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Review from S K (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always get a nice welcome a smiling face from the staff. They are willing to help if required and nothing is too much trouble.
If you have a problem or need advice nurses and staff are approachable which is nice and reassuring. Always nice to see the staff interacting with the other residents and
making them smile and generally making them feel at ease.
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Review from E M S (Resident) assisted by family/friend published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am permanently disabled and have Alzheimer's disease. I have nursing care at this care home and have been here for 2 1/2 years. My overall care is good although personal care I.e. Toilet etc sometimes makes me cross. Care home cleanliness is good and food menu is acceptable. My husband visits regularly
and treated well.
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Review from Vicky J (Friend of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit, I have found the staff very willing to help and answer any questions, the home has a very homely feel and all residents seem to be happy and well cared for.
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Review from David S (Son of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a number of years in Bunkers Hill Care Home latterly on Bluebell Suite. Throughout my many visits there the staff were calm and caring towards all residents. Towards the end of my mother's life I would often find a member of staff paying particular attention to her, trying to make her
laugh and cognisant of keeping her hydrated. Never once did I see a member of staff doing anything that would make me feel uncomfortable about the care of my mother. All in all, nice staff who looked after my mother very well indeed.
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Review from Jayne (Daughter of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to write a review to say how truly happy I am that my lovely mum is in this super home, what a relief for me as a daughter to have her there. It is far the best one in our area and she has been there almost a full year now and the staff are very attentive even though so busy and the activities
are great.
My mum was an avid gardener and now has her own little wheelbarrow full of flowers to attend to.
Her room is spacious with her own furniture in and everything possible has been done by the staff to make her feel at home.
Her favourite food is poached eggs on toast and even after the cook had finished yesterday he then cooked those especially for my mum as that is what she fancied.
I would without any doubt recommend this home to absolutely anyone and I feel very, very lucky that she is there.
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Review from Pat M (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum who is 101 has lived on Honeysuckle Ward for 16 months. She has been cared for with kindness and dignity at all times by amazing staff. Her personal care is very good, she is always kept clean and comfortable. All staff are welcoming and take time to talk to me when I visit from Southampton.
They keep me informed of mum's ongoing treatments by telephone. I am pleased my mum is at Bunkers Hill Care Home.
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Review from Lynn F (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with my mother's care. The staff are always very helpful and friendly. They are all attentive to. The home, in general, is excellent and the activities are also good. Mum has made many new friends too.
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Review from D E (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting, the home is always clean and my mother is happy in her environment. Staff are always pleasant and eager to help although it would be better if there were more staff on duty.
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Review from David T (Son of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care home is very clean, tidy and the staff are all very friendly and caring. A lot of activities are provided to keep Mum active and interested.
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Review from Patricia P (Daughter of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at this care home for about 18 months. Overall care has been very good. Staff very good. I would recommend to anyone.
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Current Review Score: 7.8 (7.839)

Overview of Review Score

The Review Score of 7.8 (7.839) out of 10 for Bunkers Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.208 for Bunkers Hill Care Home is calculated as follows: ( (47 Excellents x 5) + (6 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 72 Ratings = 4.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.631 Points relating to the number of positive Reviews for Bunkers Hill Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 4 Positive Reviews ÷ 15.6 = 0.256
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 06 Mar 2026

We currently have limited vacancies available for both permanent residential placements and short-term respite stays.


Each admission begins with a friendly conversation and a pre-admission assessment to ensure the home can meet the individual’s needs and provide the right level of care and support. Our team will guide you through the process and answer any questions you may have.


We warmly encourage prospective residents and their families to visit the home, meet the team and experience the environment first-hand. Tours can be arranged at a convenient time, including weekends where possible.


Please contact the home directly for up-to-date availability or to arrange a visit.

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Awards / Recognitions (0)

Meet the Team (3)

Julie 'Jools'

Julie 'Jools' Mellows

Job Title: Registered Manager Joined: 2021

Hello, my name is Julie Mellows, although most people know me as Jools. I have worked in health and social care for many years and have been a Registered Manager for over 15 years, mainly within mental health services.


Before joining Bunkers Hill, I worked as an Operations Manager overseeing several mental health care homes, supporting teams to deliver safe, high-quality care.


I became the Registered Manager at Bunkers Hill in 2021 and feel very proud to lead such a caring and committed team. We focus on creating a supportive environment where people feel respected, comfortable and able to live as independently as possible.


I am an approachable manager and always happy to speak with families or professionals who would like to know more about the home. If you would like to learn more about Bunkers Hill, please feel free to give us a call – I would be delighted to show you around our lovely home.

Jackie

Jackie Glew

Job Title: Deputy Manager Joined: 2018

Hello, my name is Jackie Glew, and I am Deputy Manager at Bunkers Hill. I have over 10 years of care home management experience within the elderly care sector and have previously worked as a Registered Manager of a care home.


I joined the team at Bunkers Hill in 2018 and work closely with the Registered Manager and staff team to ensure residents receive safe, high-quality care in a supportive and welcoming environment.

Kelly

Kelly Tonks

Job Title: Deputy Manager Joined: 2022

Hello, my name is Kelly Tonks, and I am Deputy Manager at Bunkers Hill. I joined the Bunkers Hill team in 2022 and bring with me around five years of management experience within the care sector.


Before joining Bunkers Hill, I worked as a Home Manager within a mental health care service. I am passionate about providing high-quality care and supporting residents to feel comfortable, respected and well cared for in their home.

Frequently Asked Questions about Bunkers Hill Care Home

What types of Care is Bunkers Hill Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bunkers Hill Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Bunkers Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bunkers Hill Care Home to the centre of Lincoln?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bunkers Hill Care Home to verify any information. View our terms and conditions. Bunkers Hill Care Home has an Enhanced Service - more info.