Bunkers Hill Care Home

Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ
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7.3 34 Reviews
  • Bunkers Hill Care Home, Lincoln
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 78 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Julie Meadows (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
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Bunkers Hill Care Home Reviews (34)

7.3

Bunkers Hill Care Home has a Review Score of 7.3 (7.272) out of 10, based on 2 reviews in the last 2 years.
Over all time Bunkers Hill Care Home has 34 reviews.

Overall Experience
  • 17
  • 16
  • 1
  • 0
  • 0
Date Published
  • 34
  • 2
  • 2
  • 2
  • 32
Reviewer Connection to Bunkers Hill Care Home
  • 13
  • 5
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Helen S (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, my mum is happy and well cared for. The staff are generally extremely caring and willing to help. Food is excellent and kitchen staff very approachable regarding individual needs and tastes. Activities have improved a great deal over the last year and there is far better planning and communication.


On

occasions, there can be staff difficulties but as a rule, the rest of the staff try not to let it affect their units suffer.
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Review from Rachel C (Daughter-in-law of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have had experiences with Bunkers Hill Care Home over many years (10). Initially, my aunt was here, followed by my mum and mow my mother-in-law. As a family, we have been very happy with the care each family member has received. My mother-in-law has been here for the last 3 years and has blossomed since
she has been here. She is a very sociable lady who enjoys the company, activities and food particularly. She has a comfortable room which she has made her home.
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Review from Tracey W (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bunkers Hill Care Home has helped tremendously with caring for my dad. He has been cared for there since July 2017 and the care received is excellent. They were catered and continue to cater to all needs and the staff are loving, professional, caring and work so hard.
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Review from Racheal O (Niece of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been in Bunkers Hill Care Home for the last 3 months on a regular basis we visit him and he is more settled at Bunkers Hill Care Home and looks happier than before. The care he is having is second to none. I would highly recommend this place to everyone.
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Review from Joy M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that everyone caring for mum is absolutely brilliant. She is always clean, warm, safe well cared for with dignity.


Gives us a lot of comfort knowing she is in such a lovely place.

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Review from Sylvie G (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my mother has loved here (18 months), she has greatly improved in health and wellbeing. She has made many friends and my mother enjoys her excellent activities and entertainments that are provided. Most of the staff are very caring and polite. Most are very dedicated to making sure the
residents are content. There is room for improvement but on the whole, my mother is enjoying living in this home. Families are always made to feel welcome too.
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Review from Jeanne C (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bunkers Hill Care Home is an excellent care home. The staff including management are always prepared to deal with any problems that arise and one is not afraid to bring any issues to their notice.


It is like a family - very supportive and I am happy to recommend it to you.

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Review from Beryl P (Sister of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our sister is happy being in this care home. We are really happy with all the staff.
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Review from Ann E (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident here for 15 months. He has settled in well. Appears happy and contented and joins in most activities provided. We as a family are well satisfied with the care home.
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Review from Greville B (Son-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law became a resident in late 2017 and since that time I have visited her daily and so become quite familiar with the staff and facilities. Firstly, we have found the staff to be caring and highly professional. If I had any criticism, it would be that we rarely have the opportunity to meet
with the care home manager. That said, our relationship with the staff we come into regular contact with is excellent. If ever asked, I would not hesitate to recommend the home to anyone.
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Review from Maraget Ann T (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 6 months and have been quite happy with the service here. I am quite happy. It feels like I am home and I have more company here.
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Review from C G (Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the best care homes in Lincoln, and I have visited many.
The staff and carers are all excellent and management is outstanding.
The food provided is first class.
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Review from Helen W (Daughter of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank all for the care and dignity given to my father. We are eternally grateful. The level of security is fantastic all be on one level. The food was always served on time and always looked delicious and there was always a choice of menu which catered for all people. The staff are extremely
friendly and nothing was too much to ask for. I was always kept up to speed on my father especially as l was 36 miles always. Thank you all lovely people.
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Review from John M (Son of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bunkers Hill for 8 years from June 2007 until she passed away aged 94, in June 2015.
She had dementia, which for the last 5 years was advanced. She moved from Residential (mobile persons) in 2010 into Nursing, but for the last 5 years was confined to bed, unable latterly
to even lift her own head off the pillow. By this stage she had advanced dementia not recognising anyone, including her own sons.
When she passed away, she had had no need for a doctor to see her for over 15 months, and during the whole of her time at Bunkers Hill Care Home, never had any health issues relating to her care there.
In spite of her mental condition, she has always been treated with dignity.
I feel it is a testimony of her care, that she lived so long bearing in mind her mental condition and lack of mobility.
I would like to place on record my thanks to the nursing and care staff for looking after my mother so well.
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Current Review Score: 7.3 (7.272)

Overview of Review Score

The Review Score of 7.3 (7.272) out of 10 for Bunkers Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.208 for Bunkers Hill Care Home is calculated as follows: ( (13 Excellents x 5) + (3 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 24 Ratings = 4.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.064 Points relating to the number of positive Reviews for Bunkers Hill Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 1 Positive Reviews ÷ 15.6 = 0.064
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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