Bunkers Hill Care Home

Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ
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7.8 38 Reviews
  • Bunkers Hill Care Home, Lincoln
Bunkers Hill Care Home is a purpose-built care home located in the Carlton Boulevard area of Lincoln, close to the Carlton shopping Centre and within easy reach of Lincoln city centre. The home sits within a well-established residential area with good access for families and visitors.

The home was built and opened in 2005 by United Health Group and has supported people in the local community for many years. In September 2025, Bunkers Hill joined the Oak Tree Care Group, bringing the home into a wider family of care services that are committed to delivering high-quality, person-centred care.

Bunkers Hill is a dual registered care home, providing both residential and nursing care for older people who require support with daily living as well as those with more complex health needs. The home also specialises in supporting people living with dementia, including individuals living with advanced dementia and associated behaviours. The team has experience in supporting residents with a range of needs and focuses on delivering care that is safe, respectful and centred around each individual.

The home offers 78 single bedrooms, all with en-suite facilities. Residents are encouraged to personalise their rooms with their own belongings to help create a familiar and homely environment. Throughout the home there are a number of communal lounges and dining areas where residents can relax, socialise and enjoy activities together. The home also benefits from pleasant garden areas where residents and visitors can spend time outdoors.

Bunkers Hill aims to provide a supportive and welcoming home where residents receive the care they need while maintaining dignity, comfort and quality of life.
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Care Provided by Bunkers Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Bunkers Hill Care Home to find out the exact price for your requirements.

Contact Bunkers Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bunkers Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Meadows (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • There are no set visiting restrictions at Bunkers Hill, and families are welcome to visit and remain involved in their loved one’s care.

Parking

  • The home multiple car parking spaces at the front of the home, there is also a large shared car park at the rear of the home.

Bunkers Hill Care Home Reviews (38)

7.8

Bunkers Hill Care Home has a Review Score of 7.8 (7.839) out of 10, based on 6 reviews in the last 2 years.
Over all time Bunkers Hill Care Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bunkers Hill Care Home
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Review from David H (Son of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very pleased with the care my father always gets and the staff always makes me feel welcome and I can ask for anything I want.
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Review from Anthony W (Husband of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident here for about 6 years. In that time, she has received very good care. I have visited almost every day and always made welcome.


I don't think that I could have chosen a more appropriate one.

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Review from Margaret E (Wife of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, over a 10-month residence, the standard of care - good and attention is immediate if requested, the doctor attends when requested (over and beyond routine visits). Cheerful care, meals as "family standard" not luxurious but well-balanced and obviously provided within a sensible cost budget.
Acceptable and enjoyed by "my resident" usually. Activities provided frequently with lots of variety and fun, not too taking mentally. Musicians, singers coming in, church service, celebrations noted (both personal birthdays and Christmas). Overall - satisfactory.
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Review from Delphine V (Wife of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for four years. He has stayed here and has been more settled as the time has gone by. It has been very pleasing to have him in here.
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Review from Helen S (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, my mum is happy and well cared for. The staff are generally extremely caring and willing to help. Food is excellent and kitchen staff very approachable regarding individual needs and tastes. Activities have improved a great deal over the last year and there is far better planning and communication.


On

occasions, there can be staff difficulties but as a rule, the rest of the staff try not to let it affect their units suffer.
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Review from Rachel C (Daughter-in-law of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have had experiences with Bunkers Hill Care Home over many years (10). Initially, my aunt was here, followed by my mum and mow my mother-in-law. As a family, we have been very happy with the care each family member has received. My mother-in-law has been here for the last 3 years and has blossomed since
she has been here. She is a very sociable lady who enjoys the company, activities and food particularly. She has a comfortable room which she has made her home.
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Review from Tracey W (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bunkers Hill Care Home has helped tremendously with caring for my dad. He has been cared for there since July 2017 and the care received is excellent. They were catered and continue to cater to all needs and the staff are loving, professional, caring and work so hard.
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Review from Racheal O (Niece of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been in Bunkers Hill Care Home for the last 3 months on a regular basis we visit him and he is more settled at Bunkers Hill Care Home and looks happier than before. The care he is having is second to none. I would highly recommend this place to everyone.
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Review from Joy M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that everyone caring for mum is absolutely brilliant. She is always clean, warm, safe well cared for with dignity.


Gives us a lot of comfort knowing she is in such a lovely place.

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Review from Sylvie G (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my mother has loved here (18 months), she has greatly improved in health and wellbeing. She has made many friends and my mother enjoys her excellent activities and entertainments that are provided. Most of the staff are very caring and polite. Most are very dedicated to making sure the
residents are content. There is room for improvement but on the whole, my mother is enjoying living in this home. Families are always made to feel welcome too.
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Review from Jeanne C (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bunkers Hill Care Home is an excellent care home. The staff including management are always prepared to deal with any problems that arise and one is not afraid to bring any issues to their notice.


It is like a family - very supportive and I am happy to recommend it to you.

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Review from Beryl P (Sister of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our sister is happy being in this care home. We are really happy with all the staff.
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Review from Ann E (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident here for 15 months. He has settled in well. Appears happy and contented and joins in most activities provided. We as a family are well satisfied with the care home.
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Review from Greville B (Son-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law became a resident in late 2017 and since that time I have visited her daily and so become quite familiar with the staff and facilities. Firstly, we have found the staff to be caring and highly professional. If I had any criticism, it would be that we rarely have the opportunity to meet
with the care home manager. That said, our relationship with the staff we come into regular contact with is excellent. If ever asked, I would not hesitate to recommend the home to anyone.
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Review from Maraget Ann T (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 6 months and have been quite happy with the service here. I am quite happy. It feels like I am home and I have more company here.
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Review from C G (Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the best care homes in Lincoln, and I have visited many.
The staff and carers are all excellent and management is outstanding.
The food provided is first class.
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Review from Helen W (Daughter of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank all for the care and dignity given to my father. We are eternally grateful. The level of security is fantastic all be on one level. The food was always served on time and always looked delicious and there was always a choice of menu which catered for all people. The staff are extremely
friendly and nothing was too much to ask for. I was always kept up to speed on my father especially as l was 36 miles always. Thank you all lovely people.
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Review from John M (Son of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bunkers Hill for 8 years from June 2007 until she passed away aged 94, in June 2015.
She had dementia, which for the last 5 years was advanced. She moved from Residential (mobile persons) in 2010 into Nursing, but for the last 5 years was confined to bed, unable latterly
to even lift her own head off the pillow. By this stage she had advanced dementia not recognising anyone, including her own sons.
When she passed away, she had had no need for a doctor to see her for over 15 months, and during the whole of her time at Bunkers Hill Care Home, never had any health issues relating to her care there.
In spite of her mental condition, she has always been treated with dignity.
I feel it is a testimony of her care, that she lived so long bearing in mind her mental condition and lack of mobility.
I would like to place on record my thanks to the nursing and care staff for looking after my mother so well.
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Current Review Score: 7.8 (7.839)

Overview of Review Score

The Review Score of 7.8 (7.839) out of 10 for Bunkers Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.208 for Bunkers Hill Care Home is calculated as follows: ( (47 Excellents x 5) + (6 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 72 Ratings = 4.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.631 Points relating to the number of positive Reviews for Bunkers Hill Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 4 Positive Reviews ÷ 15.6 = 0.256
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 06 Mar 2026

We currently have limited vacancies available for both permanent residential placements and short-term respite stays.


Each admission begins with a friendly conversation and a pre-admission assessment to ensure the home can meet the individual’s needs and provide the right level of care and support. Our team will guide you through the process and answer any questions you may have.


We warmly encourage prospective residents and their families to visit the home, meet the team and experience the environment first-hand. Tours can be arranged at a convenient time, including weekends where possible.


Please contact the home directly for up-to-date availability or to arrange a visit.

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Awards / Recognitions (0)

Meet the Team (3)

Julie 'Jools'

Julie 'Jools' Mellows

Job Title: Registered Manager Joined: 2021

Hello, my name is Julie Mellows, although most people know me as Jools. I have worked in health and social care for many years and have been a Registered Manager for over 15 years, mainly within mental health services.


Before joining Bunkers Hill, I worked as an Operations Manager overseeing several mental health care homes, supporting teams to deliver safe, high-quality care.


I became the Registered Manager at Bunkers Hill in 2021 and feel very proud to lead such a caring and committed team. We focus on creating a supportive environment where people feel respected, comfortable and able to live as independently as possible.


I am an approachable manager and always happy to speak with families or professionals who would like to know more about the home. If you would like to learn more about Bunkers Hill, please feel free to give us a call – I would be delighted to show you around our lovely home.

Jackie

Jackie Glew

Job Title: Deputy Manager Joined: 2018

Hello, my name is Jackie Glew, and I am Deputy Manager at Bunkers Hill. I have over 10 years of care home management experience within the elderly care sector and have previously worked as a Registered Manager of a care home.


I joined the team at Bunkers Hill in 2018 and work closely with the Registered Manager and staff team to ensure residents receive safe, high-quality care in a supportive and welcoming environment.

Kelly

Kelly Tonks

Job Title: Deputy Manager Joined: 2022

Hello, my name is Kelly Tonks, and I am Deputy Manager at Bunkers Hill. I joined the Bunkers Hill team in 2022 and bring with me around five years of management experience within the care sector.


Before joining Bunkers Hill, I worked as a Home Manager within a mental health care service. I am passionate about providing high-quality care and supporting residents to feel comfortable, respected and well cared for in their home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bunkers Hill Care Home to verify any information. View our terms and conditions. Bunkers Hill Care Home has an Enhanced Service - more info.