Doulton Court Care Home

Alford Road, Sutton-on-Sea, Mablethorpe LN12 2HQ
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9.8 58 Reviews
  • Doulton Court Care Home, Mablethorpe
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Care Provided by Doulton Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Gavriliuc (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Doulton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Doulton Court Care Home Reviews (58)

Total of 58, showing 21-40
9.8

Doulton Court Care Home has a Review Score of 9.8 (9.769) out of 10, based on 9 reviews in the last 2 years. Over all time Doulton Court Care Home has 58 reviews.

Overall Experience

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Review from Melanie S (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum most days. Whatever time I go, she is always clean and tidy, clothed, hair etc. All of the staff are lovely and really care about their residents. Mum is quite poorly but has said she likes it here and doesn't want to move. I'd like to thank all of the staff for all their care, especially
last year during extremely difficult Covdi circumstances. Thank you.

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Review from P C (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-run care home with good staff and support. Good food was given and any problems were answered quickly. Good activities for the residents. Security could be better as some residents go into other residents' rooms and borrow things, the only problem we have had as wrong clothes have been returned
after washing. Other than that, a good care home which is well-run.

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Review from J L (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Doulton Court for over four years now. She has been so well looked after by all of the wonderful carers. The nurses are brilliant and always on hand. I have seen other care homes over the years and I must say am really impressed with the kindness of all the staff at Doulton Court.

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Review from M H (Respite Resident) assisted by family/friend published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was not what I expected, the whole experience was faultless.

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Review from Olive H (Mother of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is very well cared for.

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Review from K B (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. They have been wonderful throughout the very difficult "Covid" time and have worked extremely hard to reduce the impact on the residents.

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Review from A S (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mum's care. The staff are very dedicated and loving. The management are excellent and is brilliant with staff visitors and residents. Highly satisfied. Could not have found a better home. The receptionist is brilliant too with residents and visitors.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Dorothy D (Power of Attorney of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager started (12/18 months ago), the running of the care home and the overall performance nursing, caring, administration and team coordination have been very good. When 'corona' struck and visiting has curtailed, hairdressing (previously done by outsiders) was then undertaken by the
staff (including admin), plus many other tasks, which were outside their normal responsibilities. Good teamwork prevails under testing circumstances. Very satisfied.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, Dorothy, for letting us know how we are doing at Doulton Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from S G (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home have gone all out in 2020 to look after my mum and try to keep all safe. Only been able to see Mum twice in nine months. Hopefully, she will still remember me, her daughter. Been caring a lot for my dad and he has been not able to see his wife as well.

Reply from Kristen Fitzgerald, Marketing Assistant at Doulton Court Care Home

Thank you for your comments about your recent experience at Doulton Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Carolyne J (Stepdaughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all staff to be very helpful and kind. They appear to look after our stepfather exceedingly well.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, Carolyne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.


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Review from J B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel very welcome when I visit Mum by kind, caring and cheerful staff. Mum is always telling me how kind and good all the carers and staff are.

Reply from Kristen Fitzgerald, Marketing Assistant at Doulton Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from S W (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Doulton Court over a year ago from the hospital, and end of life was inevitable. I had talks with her doctor about it, but after three to four months of care given to her by the excellent team at Doulton Court, Mum perked up and settled in great. Having Vascular Dementia, she gets very
scared and confused, but the care staff are fantastic and go out of their way to make the rest of her day's happy ones.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, S W, for letting us know how we are doing at Doulton Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Tina (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the home has been shut down to the coronavirus, the staff at Doulton Court have excelled themselves. They have set up a social media page so we can see our loved ones electronically. The videos they put on for the party for VE DAY were wonderful. The residents really looked as they were enjoying
themselves. I need to take some things round to my mum, so I rang the home and asked if I could drop them outside. The lady who answered the call was lovely and said I could drop anything off for mum when I wanted. Just ring the bell outside and they would take it straight up to mum. In these extremely hard and unusual times it is nice to know that you have people to rely on. Like so many people, I am finding it hard not to see my mum, but at least I know she is in excellent hands and is being very well cared for. I have 100% faith in the staff and I wish to thank them all for everything that they are doing.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, Tina, for letting us know how we are doing at Doulton Court Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. We would also like to thank you for your wonderful comments about our team. They are all working incredibly hard to keep residents safe and entertained during a very challenging time, so we really appreciate all of your kind words and feedback. Take care Tina, we look forward to seeing you again soon.


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Review from A B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly place to visit and my views are always valued. My mum is happy here and very safe.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, AB, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Arthur G (Husband of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident now for two years and in that time we have never found any cause for complaint. I think Doulton Court gives excellent service and that seems to be the opinion of any local people I speak to. Doulton Court has a good reputation locally.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, Arthur, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from T A (Resident) assisted by family/friend published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am treated with respect. Someone is always around for me. Nothing is too much trouble. I feel at home and am made welcome. I feel safe and secure.

Reply from Olivia Shields, Marketing Assistant at Doulton Court Care Home

Thank you, Tess, for your comments about your recent experience at Doulton Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a wonderful day.


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Review from Karan H (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful, and they all take care of my dad.

Reply from Ronnie Cavanagh, Marketing at Doulton Court Care Home

Thank you, Karan, for your wonderful feedback about Doulton Court Care home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Alan H (Son-in-law of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good atmosphere, friendly staff, nothing is too much trouble.

Reply from Ronnie Cavanagh, Marketing at Doulton Court Care Home

Thank you, Alan, for letting us know how we are doing at Doulton Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Shirley M (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I call and see my mum most afternoons and find all the staff and management very friendly, caring, kind and always smiling and happy creating a lovely atmosphere.
It is always a pleasure to call.
My mum has been a resident since March 2017 and has been looked after very well.

Reply from Ronnie Cavanagh, Marketing at Doulton Court Care Home

Thank you, Shirley, for your feedback following your recent experience at Doulton Court Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Ann B (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has excellent care here. He is always treated with respect but in a friendly way. He recently had a fall on a visit outside the home. They patched him up as he had grazed his face and made a great fuss of him. As he is 91 this is as important as the actual medical care as he was quite shocked. He
has had recent medical needs and the home have liaised with the doctor and kept us, as a family, fully informed. He has been much happier since he came to the home as he was rather isolated and lonely when he lived alone in his own home.

Reply from Ronnie Cavanagh, Marketing at Doulton Court Care Home

Thank you, Ann, for your comments about your recent experience at Doulton Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Doulton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Doulton Court Care Home is calculated as follows: ( (86 Excellents x 5) + (13 Goods x 4) ) ÷ 99 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Doulton Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Kelly

Kelly Gavriliuc

Job Title: Home Manager at Doulton Court Care Home, Sutton-on-Sea

Joined: 2023

Kelly has been with Four Seasons Health Care for over 15 years. She began as a night carer before achieving her Level 3 NVQ in Health and Social Care. With a passion for textured modified diets, Kelly spent a time of her career as a chef for Four Seasons, after helping out for a while and falling in love with it. She was a Kitchen Manager, and then went on to train other chefs in the company. She was awarded an Elior Award and the Chef Mentor Award. She went on to complete her NVQ Level 4 in Management before beginning her management journey at a nearby home Aspen Lodge, where she was Deputy Manager. Kelly has progressed her way to now Home Manager at Doulton Court. In her spare time, Kelly loves to be with her wife and children. She is an avid collector of consoles and loves gaming and cooking. Words of encouragement from Kelly for someone looking for the right care home would be: “Look for a family.”


“We are all carers in every department so let’s make a difference in someone’s life as it will certainly make a difference to yours.”