Doulton Court Care Home

My dad was admitted to Doulton Court Care Home after a hospital stay. On arrival at Doulton Court, he was made very welcome. From day one, the carers and all staff treated Dad with genuine care, dignity and respect. We noticed how well Dad looked and how happy he was. Unfortunately, Dad was re-hospitalised for a short period but was eager to return home, which he meant Doulton Court. Dad is offered a choice at all times and enjoys the variety in his meals.

I visit Mum most days. Whatever time I go, she is always clean and tidy, clothed, hair etc. All of the staff are lovely and really care about their residents. Mum is quite poorly but has said she likes it here and doesn't want to move. I'd like to thank all of the staff for all their care, especially last year during extremely difficult Covdi circumstances. Thank you.

Well-run care home with good staff and support. Good food was given and any problems were answered quickly. Good activities for the residents. Security could be better as some residents go into other residents' rooms and borrow things, the only problem we have had as wrong clothes have been returned after washing. Other than that, a good care home which is well-run.

Mum has been in Doulton Court for over four years now. She has been so well looked after by all of the wonderful carers. The nurses are brilliant and always on hand. I have seen other care homes over the years and I must say am really impressed with the kindness of all the staff at Doulton Court.

The experience was not what I expected, the whole experience was faultless.

My son is very well cared for.

The staff are very kind and caring. They have been wonderful throughout the very difficult "Covid" time and have worked extremely hard to reduce the impact on the residents.

I am very happy with my mum's care. The staff are very dedicated and loving. The management are excellent and is brilliant with staff visitors and residents. Highly satisfied. Could not have found a better home. The receptionist is brilliant too with residents and visitors.

Since the new manager started (12/18 months ago), the running of the care home and the overall performance nursing, caring, administration and team coordination have been very good. When 'corona' struck and visiting has curtailed, hairdressing (previously done by outsiders) was then undertaken by the staff (including admin), plus many other tasks, which were outside their normal responsibilities. Good teamwork prevails under testing circumstances. Very satisfied.

The nursing home have gone all out in 2020 to look after my mum and try to keep all safe. Only been able to see Mum twice in nine months. Hopefully, she will still remember me, her daughter. Been caring a lot for my dad and he has been not able to see his wife as well.

We have found all staff to be very helpful and kind. They appear to look after our stepfather exceedingly well.

I am always made to feel very welcome when I visit Mum by kind, caring and cheerful staff. Mum is always telling me how kind and good all the carers and staff are.

Mum arrived at Doulton Court over a year ago from the hospital, and end of life was inevitable. I had talks with her doctor about it, but after three to four months of care given to her by the excellent team at Doulton Court, Mum perked up and settled in great. Having Vascular Dementia, she gets very scared and confused, but the care staff are fantastic and go out of their way to make the rest of her day's happy ones.

Since the home has been shut down to the coronavirus, the staff at Doulton Court have excelled themselves. They have set up a social media page so we can see our loved ones electronically. The videos they put on for the party for VE DAY were wonderful. The residents really looked as they were enjoying themselves. I need to take some things round to my mum, so I rang the home and asked if I could drop them outside. The lady who answered the call was lovely and said I could drop anything off for mum when I wanted. Just ring the bell outside and they would take it straight up to mum. In these extremely hard and unusual times it is nice to know that you have people to rely on. Like so many people, I am finding it hard not to see my mum, but at least I know she is in excellent hands and is being very well cared for. I have 100% faith in the staff and I wish to thank them all for everything that they are doing.

A friendly place to visit and my views are always valued. My mum is happy here and very safe.

My wife has been a resident now for two years and in that time we have never found any cause for complaint. I think Doulton Court gives excellent service and that seems to be the opinion of any local people I speak to. Doulton Court has a good reputation locally.

I feel I am treated with respect. Someone is always around for me. Nothing is too much trouble. I feel at home and am made welcome. I feel safe and secure.

All the staff are very friendly and helpful, and they all take care of my dad.

Good atmosphere, friendly staff, nothing is too much trouble.

My mum has been a resident since March 2017 and has been looked after very well.