Doulton Court Care Home has a Review Score of 9.8 (9.769) out of 10, based on 9 reviews in the last 2 years. Over all time Doulton Court Care Home has 58 reviews.
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Review from Arthur G (Husband of Resident) published on 30 July 2018
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Overall ExperienceOverall Experience5.0 out of 5
The overall standard of Doulton Court is excellent and I would recommend it to others.
Reply from Ronnie Cavanagh, Marketing at Doulton Court Care Home
Thank you, Arthur, for your feedback following your recent experience at Doulton Court Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from J D (Son of Resident) published on 7 February 2018
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Overall ExperienceOverall Experience3.0 out of 5
Clean and tidy appears to be enough care. Food not particularly good, looks bland. Several requests for alternatives have been ignored I.e does not like fish, chicken yoghurt etc. Still gets given this food.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
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Review from M C (Son of Resident) published on 31 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
Satisfactory in all departments ie cleanliness good (no old peoples home odour, which is good). Friendly and caring staff. (One talks too fast for mother to follow), food generally seems good but difficult to chew I'm told.
Mother seems to have settled into Doulton Court Care Home routine Ok, I'm
pleased to report.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you for your comments about your recent visit to Doulton Court Care home. We are pleased to hear your overall experience has been so positive. We appreciate you taking the time to let us know how we are doing. Have a great day.
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Review from Bob O (Son of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Mum is happy and comfortable, She has a nice clean, tidy room and gets well looked after by the nursing staff. We are more than happy with the service provided.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Bob, for your comments about your recent experience at Doulton Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Dawn S (Daughter of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very good. They check up on her regularly which makes her feel more confident coping with her illness. This has been her first Christmas at Doulton Court. The Christmas dinner was really lovely and we really enjoyed the special time together and were made to feel very welcome. Attention
to detail still continued through helping the residents and family enjoy their Christmas.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Dawn, for your comments following your recent experience of Doulton Court Care Home. We really appreciate you taking the time to let us know how we are doing and are happy to hear your experience has been so positive. We are pleased that you enjoyed the Christmas dinner too, it was a fantastic day! We look forward to seeing you again soon.
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Review from Alan O (Son of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
I had a tour of the care home prior to my mother's arrival here and was more than satisfied with what the home had to offer for my mother's needs. She is totally bed-bound, so is reliant on the care staff for her every need. In my view, she is getting everything she requires. The staff do hourly checks
on mum as well as giving her medication at the prescribed time.
The staff are friendly and polite and will answer any questions you may need answering. It is clean and tidy and I feel lucky to have got my mother into this establishment.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Alan, for your kind comments about Doulton Court Care Home. We are pleased to hear it has been such a positive experience! We really appreciate you letting us know how we are doing and look forward to seeing you again soon. Have a lovely day.
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Review from Gordon W (Husband of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Since my wife has been in this care home since March last year I've come to see her most days 11am until 4pm and I've found all staff doing a brilliant job. I've seen that nothing is any trouble to them. They leave no stone unturned - nothing is too much trouble to them.
I cannot fault them at all,
they are the tops.
Doulton Court as I've seen the home - is the best.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Gordon, for sharing your recent experience of Doulton Court Care Home. We really appreciate you letting us know how we are doing and it is great to hear that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.
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Review from C K (Wife of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
I am very pleased with the care my husband receives. He has settled in very well.
I have a settled peace of mind knowing he is well taken care of.
The staff are very good and caring.
I would definitely recommend The Doulton Care Centre.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you for your comments about your recent experience at Doulton Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive during your experience here and appreciate all of your feedback. We look forward to your next visit! Take care!
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Review from Alan G (Son of Resident) published on 26 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Staff are friendly and caring and Mother is kept as comfortably as possible.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Alan, for sharing your recent experience of Doulton Care Home. We're happy you found our staff to be so supportive during your experience here. We look forward to seeing you again soon. Take care!
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Review from Kate D (Daughter of Resident) published on 25 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Doulton Court is a very clean and friendly environment. I cannot fault my father's bedroom but I do feel that the lounge could be made cosier. I know it is a nursing home but it feels more like a hospital. Communication between staff does not always see to happen, whether the information is not always
recorded or passed on. Meals don't always look very appetising. I would definitely recommend the home and it is the best in the area.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Kate, for taking the time to leave us feedback about your experience at Doulton Court Care Home. We are pleased to learn that your overall experience has been so positive but would welcome an opportunity to discuss your points raised in more detail with you. We always look for ways to improve our services. Please reach out to us at the home upon your next visit. Thank you once again.
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Review from Katherine B (Daughter of Resident) published on 23 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
Doulton Court is a friendly and safe environment. The staff are helpful and cheerful towards my Mum. The rooms could be decorated as they look a bit tired. The rooms always look clean and tidy. I always feel that there could be more staff. There are many activities for the residents to get involved
with which is good for stimulation and making friends. My Mum seems happy with the staff and say they are always polite. The food on the trolley always looks good.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Katherine, for your comments about your recent experience at Doulton Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. We always look at areas to improve even further. Please reach out to us upon your next visit and we will be more than happy to discuss your comments as we aim to provide complete satisfaction. We look forward to seeing you soon. Have a wonderful day.
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Review from Josephone C (Daughter of Resident) published on 23 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
I find the staff are friendly and helpful towards my Mum and myself, although, on some occasions, I feel they are under-staffed and cannot attend to mother's needs. The care home itself is always clean and warm although some attention to the decoration in the resident's rooms could be needed. I feel
my mother is happy and content with her living arrangements. All questions are answered as soon as possible and will contact us if there are any problems.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you, Josephone, for sharing your experience of Doulton Court Care Home. We appreciate you letting us know how we are doing and are pleased that your overall experience has been so positive. We always look at areas where we can improve and would welcome the opportunity to discuss your comments further. Please reach out to us at the home where we will be more than happy to discuss your points as we strive to provide complete satisfaction. We look forward to seeing you again soon. Take care.
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Review from J B (Resident) assisted by family/friend published on 19 October 2017
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Overall ExperienceOverall Experience5.0 out of 5
I am well looked after and cared for. My needs are dealt with and all the staff are very nice and treat me with care.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Doulton Court Care Home
Thank you for sharing your experience of Doulton Court Care Home. We really appreciate you taking the time to let us know how we are doing. It is very rewarding to hear that you are enjoying life as part of our family here at Doulton Court Care Home. Have a wonderful day!
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Review from L W (Daughter of Resident) published on 28 July 2017
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Overall ExperienceOverall Experience4.0 out of 5
The care and attention given to residents and families and friends is excellent.
My mother has dementia but her carers talk to her as though she is like anyone else and they appear to really care about her.
Gives us (her family) reassurance and peace of mind.
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Review from Lyne J (Stepdaughter of Resident) published on 13 July 2017
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Overall ExperienceOverall Experience5.0 out of 5
I have had several relatives in various homes and I have found Doulton Court to be one of the best. Staff are always very welcoming and seem to care very well for my stepfather.
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Review from G H (Son of Resident) published on 13 July 2017
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Overall ExperienceOverall Experience5.0 out of 5
Consider it well run and friendly staff, extremely helpful.
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Review from Joan G (Partner of Resident) published on 15 June 2016
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Overall ExperienceOverall Experience5.0 out of 5
He gets A* treatment, cannot fault the cleanliness, the politeness and every aspect of the home, the staff are very friendly and help in every way possible.
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Review from E L (Daughter of Resident) published on 31 May 2016
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Overall ExperienceOverall Experience4.0 out of 5
My mother was admitted into Doulton Court from hospital in December 2015. She was quite poorly but her health has improved and staff have helped her to adjust to life in residential care. The manager is excellent. She is approachable and responsive to any issues raised. We also have confidence in the
nursing staff who work to a very high standard. Mum's level of care is generally good and she is treated with respect which is important. Housekeeping and maintenance of the home is also good. There is a new activities team in the home which mum hopes to take full advantage of. Mum is physically frail but remains mentally alert. She feels Doulton Court is a good home and can provide the care she needs at present.
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Current Review Score: 9.8 (9.769)
Overview of Review Score
The Review Score of 9.8 (9.769) out of 10 for Doulton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Doulton Court Care Home is calculated as follows:
(
(86 Excellents x 5)
+
(13 Goods x 4)
)
÷ 99 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Doulton Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
= 3.9
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Job Title: Home Manager at Doulton Court Care Home, Sutton-on-Sea
Joined: 2023
Kelly has been with Four Seasons Health Care for over 15 years. She began as a night carer before achieving her Level 3 NVQ in Health and Social Care. With a passion for textured modified diets, Kelly spent a time of her career as a chef for Four Seasons, after helping out for a while and falling in love with it. She was a Kitchen Manager, and then went on to train other chefs in the company. She was awarded an Elior Award and the Chef Mentor Award. She went on to complete her NVQ Level 4 in Management before beginning her management journey at a nearby home Aspen Lodge, where she was Deputy Manager. Kelly has progressed her way to now Home Manager at Doulton Court. In her spare time, Kelly loves to be with her wife and children. She is an avid collector of consoles and loves gaming and cooking. Words of encouragement from Kelly for someone looking for the right care home would be: “Look for a family.”
“We are all carers in every department so let’s make a difference in someone’s life as it will certainly make a difference to yours.”
