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Madeira House Residential Care Home

129/131 High Holme Road, Louth, Lincolnshire LN11 0HD
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compliments to the resident chef who produces a variety of good wholesome well-prepared mealsBeryl M(Son of Resident/Service User)
Madeira House Residential Care Home, Louth
The activities team are nothing short of amazingJ S(Daughter of Resident/Service User)
Madeira House Residential Care Home, Louth
Overall an amazing homeJ S(Daughter of Resident/Service User)
Madeira House Residential Care Home, Louth

Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby.

Madeira House offers personalised residential, respite and palliative care to 51 residents.

The health and wellbeing of the residents is a priority at Madeira House, which offers comfortable bedrooms, some with en-suite facilities, spacious lounges and a dining area, giving choice for activity, relaxation and enjoying meals.

Care Provided by Madeira House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,095From £1,195
Residential Dementia CareFrom £1,095From £1,195
All fees are subject to care needs assessment
Winter respite offer: 10% discount*

*Applies to stays of 21 days or more

Contact Madeira House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Esprit(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Open visiting

Parking

  • Large Car Park at the rear of the building

Madeira House Residential Care Home Reviews (66)

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9.5

Madeira House Residential Care Home has a Review Score of 9.5 (9.531) out of 10, based on 20 reviews in the last 2 years. Over all time Madeira House Residential Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Cynthia M (Respite Resident) published on 23 May 2024 Submitted via Postal Card
Overall Experience
Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.

The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for sharing your positive experience with us! We're thrilled to hear the lovely comments about our staff here at Madeira they are all an excellent team. We're delighted that you found the food to be excellent as well as the home to be clean. Your feedback means the world to us.

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Review from Jane B (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card
Overall Experience

I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.

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Review from Angela C (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building needs some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Fantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.

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Review from H C (Wife of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience

Very good. Caring.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for your excellent review of our care home. Everyone here at Madeira House appreciates your kind words and finds it an absolute pleasure to care for your loved one. Warm regards, home manager

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Review from Kieren T (Son of Resident) published on 15 April 2024 Submitted via Website
Overall Experience

Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and considering the home fees came to £1100 a week, the home is very run down.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank you for your review and feedback. We apologise for the delay in the refund which has now been processed and paid into your account. We appreciate your kind words about the staff, who all extend their ongoing sympathies on the recent loss of your father. Best wishes to you and the family.

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Review from Michael A (Respite Resident) published on 28 March 2024 Submitted via Postal Card
Overall Experience

I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking back on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you for your kind review. It was a pleasure for us all to be able to assist you in your recovery and rehabilitation. Thank you for recognising the fantastic and hard work all the staff do here at Madeira House. We all wish you the best. Thank you again.

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Review from Alison S (Respite Resident) published on 13 December 2023 Submitted via Website
Overall Experience
During my stay at Madeira House, the staff have been fantastic. The care has been great and this is all the staff, they have been considerate and caring and nothing was too much trouble. They have helped me become mobile and independent and this has made it possible to return home.

The only things that reduced the stars were the food was not always great and a little monotonous. The only other thing was my room sometimes was cold, they always offered me blankets it was mentioned to move to a different room which was down by the lounges and dining room, but would have been noisy while the room I was nice and quiet which is how I liked it.

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Review from Sam J (Friend of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

My work colleague was admitted here after a fall at home and she always says how nice the staff at the home are and nothing is ever too much trouble. We are hoping she will be home soon with all the help of the staff.

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Review from Margaret S (Regular Volunteer) published on 7 September 2023 Submitted via Website
Overall Experience

All the staff are fantastic at this care home and always go above and beyond for everyone. The activities team are fabulous, always trying their best to put on events for the people that live at the home. I am retired now, but it warms my heart to be able to donate to the home and give back to the residents.

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Review from M S (Daughter of Resident) published on 6 September 2023 Submitted via Website
Overall Experience
I am so grateful to the staff team and manager at Madeira House. They have provided great support to my mum and have always been really supportive and caring. Since new the new management have begun work it’s been great to see the positive changes around the home. The home has started to feel like a home and not just a care home.

Thank you all so much for the hard work you do and a big thank you to the manager for being so approachable and caring. Seeing Mum happy means the world to me and my family.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Hello and thank you so much for your review and kind comments. It is a privilege and pleasure to support your dear mum at Madeira House and we are absolutely delighted that you and the family are so pleased with the care provided, with the staff team and with our wonderful manager. Most importantly...  

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Review from D O (Grandson of Resident) published on 19 April 2023 Submitted via Website
Overall Experience

Such a shame to hear the news that the manager is leaving, she truly is one of a kind and has brought Madeira House up from the ground. She is so kind and compassionate with everyone and there is no one that could replace her, can’t thank her enough for looking after my nana, but also our whole family at the same time. Madeira House will not be the same without you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

I would like to thank you so much for your kind review, I am greatly saddened that this is a choice I have had to make and a choice which was not easy to make. However, I am confident that the new manager will continue with all the hard work and care that has taken place over the years and the...  

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Review from Sandra M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

Overall I am quite happy with the care home. It is quite run down and needs a lot of updating. My mum's room is very poor. The staff and manager are lovely. The food is very good. There have been a few occasions where the care could be better.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Sandra for your review, your points have been noticed and this has been actioned regarding the updating of the home we are currently in the process of modernising the home. Please feel that if there are occasions where the care has not been to your standard do not hesitate to discuss this...  

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Review from L M (Niece of Resident) published on 12 October 2022 Submitted via Website
Overall Experience
I would like to express my sincere thanks to the manager and staff. I was conversing with the manager from Australia in relation to the care of my uncle. The manager was amazing, extremely patient, helpful and understanding. I have since returned to UK and have found the staff at the care home to be extremely professional and caring.

I cannot speak highly enough of the manager and her staff. Thank you.

Reply from Arineh, Marketing Executive at Madeira House Residential Care Home

We are happy that you had a pleasant experience with the home manager and staff at the home, they are dedicated to making sure that your uncle is comfortable and is provided with an excellent level of care during his stay, so they will be glad to hear your positive response. Thank you for your kind words.

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Review from Beverley S (Daughter of Resident) published on 27 May 2022 Submitted via Website
Overall Experience

My father came to Madeira House in October 2021 with various health issues and needed full-time care. I had no doubts he was well looked after in every way and nothing was ever too much for the staff. As we live over 200 miles away it was so important for us to be kept up to date on a regular basis and they always did this. As well as this being a beautiful home, the staff are outstanding. I spoke regularly with two members of staff and felt so comfortable knowing they were caring for my dad. The manager is lovely - if ever you need to place a relative in a home for permanent or short-term care I cannot recommend Madeira House enough.

Reply from David Martins, National Sales Manager at Madeira House Residential Care Home

Thank you for your very kind review. We are delighted that you are happy with the team, communication and care. I will ensure your comments are passed on to the home and team.

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Review from R H (Daughter-in-law of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

I was very unsure of choosing Maderia House as we had had a very unpleasant time there 20 years ago with my grandma. After visiting the home in December 2021 I was more than happy for my mother-in-law to reside there. The home was welcoming, bright, clean and didn't smell. The staff, especially the manager, were amazing in our short time there. We can't than them enough for the care and support they gave - thank you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

It was our pleasure, all the staff loved being part of your mother-in-law's care. Thank you also for choosing Madeira House

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Review from Paula S (Daughter of Resident) published on 11 October 2021 Submitted via Website
Overall Experience
My mother has been in Madeira for two and a half years now with dementia and I can only say I am so pleased we picked this home for her.
She is so well cared for, nothing is too much trouble for the staff and they are so friendly. They have made myself and my siblings at ease with having had to make the daunting choice to place mum in a home, they truly are caring.
I am always kept up to date with anything that may crop up no matter how trivial it may seem and the staff are always there to help me with any queries I may have and point me in the right direction if I feel I need to talk to anyone at the home or outside should it be the doctors or adult social care.

I can honestly say I would not want mum to go anywhere else and would happily recommend Madeira to anyone who feels it is time to have a loved one placed into a care home.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home
Thank you very much for your review of our home.

I am as a manager extremely lucky to have such amazing staff who are all very passionate. It is also so heart warming to know we have the support from our residents families.

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Review from J W (Husband of Resident) published on 6 October 2021 Submitted via Postal Card
Overall Experience

Very good, the staff are very helpful. Overall experience is very good.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you so much for your review, myself and the staff are so pleased with this review and we will continue to provide a caring environment for your whole family.

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Review from Terry H (Respite Resident) published on 6 October 2021 Submitted via Postal Card
Overall Experience

Top class, best ever.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Terry for your kind words. It is a pleasure to have you here as part of our family.

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Review from Trevor B (Resident / Service User) published on 29 September 2021 Submitted via Postal Card
Overall Experience

During my stay here for rehab and physio, I was treated excellent and looked after to a high standard. Also, all the staff were very kind and helpful. Food was to a high standard and a good variety of main meals and a pudding for afterwards.

Reply from David Martins, National Sales Manager at Madeira House Residential Care Home

Thank you for your kind review, we are glad you had a good stay and that you felt the staff were kind and helpful. We hope to see you again soon and are here if you need us in the future

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Review from L B (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card
Overall Experience
Our mum was looked after really well by the staff at Madeira House Care Home. They gave her the utmost care and support (and also to her family).

Thank you Madeira House.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home
Thank you Lynn for your kind words and it was an absolute pleasure supporting and getting to know not just your mum but the family also.
Kind regards

Claire

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Madeira House Residential Care Home.

Meet the Team (4)

Julie Esprit
Julie EspritJob Title:Home ManagerJoined: 2025

“Originally from the Commonwealth of Dominica, I bring a lifelong passion for caring to my role at Madeira House. My career began in the Caribbean, before I moved to England to continue building my nursing knowledge and skills. Over the years, I have worked as a Registered Nurse, Recovery Nurse, and Head of Clinical Services (Matron), with 16 years spent in the private hospital sector before returning to care homes to support both residents and my family.

I am trained in the management of the deteriorating patient (Level 3) and have delivered training in ILS, AIMs, Venipuncture, Cannulation, and Safeguarding (Levels 1–3). My focus is always on providing safe, compassionate care and creating a family-like environment where residents feel valued and supported.

Outside of work, I enjoy walking, reading, singing, and dancing. My guiding belief is simple: respect, teamwork, and positive interaction are the foundations of outstanding care.”

Sara Gould
Sara GouldJob Title:AdministratorJoined: 2025

Since joining Madeira House in May 2025, Sara has been at the heart of the home, bringing energy, dedication, and a genuine passion for care.

Having moved to Louth, she was drawn to the role because she wanted to make a real difference, supporting residents, families, and colleagues every day.

Sara ensures everything runs smoothly, from managing the roster and resident appointments to handling personal allowances and financial queries. But for her, it’s more than administration; she loves knowing residents are comfortable, families feel reassured, and the team has the support they need to provide the best care possible.

Warm, approachable, and endlessly committed, Sara thrives on welcoming visitors, answering questions, and being part of the day-to-day life that makes Madeira House feel like home. Her dedication and passion shine through in everything she does, making a real difference to everyone around her.

Julie Stainton
Julie StaintonJob Title:Head of HousekeepingJoined: 2008

Head of Housekeeping – Jayne Stainton

With 17 years of dedicated service, Jayne Stainton is a familiar and trusted presence at Madeira House Care Home. Since joining in 2009, she has worked across multiple departments, from laundry and kitchen roles to day and night care, before returning to her passion as Head of Housekeeping.

For Jayne, excellent housekeeping goes beyond cleanliness; it’s about creating a safe, calm, and welcoming environment for residents and families, while supporting her team to feel valued and motivated. As Head of Infection Control, she ensures rigorous standards are met and continually seeks improvements to the home’s safety and comfort.

Known for her friendly, hands-on approach, Jayne leads by example, inspiring a close-knit housekeeping team who take pride in every detail from keeping the home spotless to making residents feel dignified and at ease. She finds great reward in small acts of care, like carefully labelling clothing or accompanying residents on shopping trips.

Jayne describes Madeira House as happy and relaxed, a true family where colleagues support one another and work together to make it the best possible home for residents.

Simon Ibbotson
Simon IbbotsonJob Title:Head of MaintenanceJoined: 2025

Simon has been part of the Madeira House team since September 2025, ensuring that the home runs smoothly, safely, and comfortably for all residents.

Maintenance may happen quietly behind the scenes, but its impact is vital. Simon plays a key role in keeping residents safe while making sure the home feels welcoming, warm, and well cared for. He takes pride not only in maintaining the home but also in continually improving it, including leading projects to redecorate and upgrade bedrooms and communal areas.

Simon brings a unique background to the role. Before joining Madeira House, he spent some time working as an electrician with Nottingham Council, tackling jobs in some truly remarkable locations, from the historic caves under Nottingham to the castle itself. There’s very little Simon hasn’t seen or fixed!

Friendly and approachable, Simon makes a point of connecting with residents and staff, offering help wherever he can, and ensuring everyone feels supported. He enjoys knowing that his work provides a safe, comfortable environment for residents, and he appreciates the variety his role brings; no two days are ever the same.

At Madeira House, Simon is more than just the Head of Maintenance; he’s the person helping keep the home safe, comfortable, and welcoming for everyone who lives there.

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