Madeira House Residential Care Home

129/131 High Holme Road, Louth LN11 0HD
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9.3 53 Reviews
  • Madeira House Residential Care Home, Louth
Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby.

Madeira House offers personalised residential, respite and palliative care to 51 residents.

The health and wellbeing of the residents is a priority at Madeira House, which offers comfortable bedrooms, some with en-suite facilities, spacious lounges and a dining area, giving choice for activity, relaxation and enjoying meals.
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Care Provided by Madeira House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1295

Fees are subject to care needs assessment

These prices are only a guideline, please contact Madeira House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Julie Esprit (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Open visiting

Parking

  • Large Car Park at the rear of the building

Madeira House Residential Care Home Reviews (53)

9.3

Madeira House Residential Care Home has a Review Score of 9.3 (9.313) out of 10, based on 14 reviews in the last 2 years.
Over all time Madeira House Residential Care Home has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to Madeira House Residential Care Home
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Total of 53, showing 41-53
Review from J B (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pros - staff really very friendly and they treat residents with respect. The food is good, family curry night is especially great. They also know when to call for an ambulance on both occasions, we are grateful for.
Cons - the whole place has a bad smell and in particular, the room Mum was in (10).
The main concern has to be how long it takes for a resident's bell call to be answered, it is majorly concerning.
Reply from Home Manager, Home Manager at Madeira House Residential Care Home
Thank you for your review of our home and I am pleased that many aspects of the care are good. In respect of your concerns, could I ask that you call in to speak to us in the office so we can address…read more
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Review from J S (Daughter of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has spent a long time at Madeira House and I cannot express my gratitude to each and every person who cares for her.
She was cared for with the utmost dignity and the staff could not do enough for her.
It is nice to see a home with the manager visible and interacting with the staff team and
residents in her care. The staff always have smiles on their faces, the residents always cared for. The activities team are nothing short of amazing, especially one member of the team. Always activities going on. Laundry always done quickly and mum's room is impeccably clean.
Food is varied and healthy, special diets are offered (Mum is diabetic)
Overall an amazing home. Well done to the manager and all her amazing team. You are all angels in my eyes and I can’t thank you all enough. My mother loves you all dearly.
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Review from Robert H (Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff such as the carers, activities staff, cleaners and kitchen staff are very helpful and are eager to do all jobs. The good is excellent, so what else do you want. The activities team are very good at coming up with different ideas and are very helpful, they have helped me get over a stroke.
The gardens are very good and are well cared for. The activities team have taken me to several amenities in town, such as for fish and chips and coffees in the church.
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Review from Andrew P (Son of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff take the time to talk to the residents and there are plenty of activities on throughout the day. Patient/tolerant/friendly.
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Review from Helen V (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am thoroughly impressed with the level of service and the standard of my mum's care. She is so happy at Madeira House Residential Care Home and she feels so much safer knowing that the staff are there for her. Her room is fairly large and has recently been decorated in some lovely purples which Mum
loves.
Reply from Kayleigh Armstrong, Home Manager at Madeira House Residential Care Home
Thank you for your lovely comments. It's good to know that mum loves living at Madeira House and feels safe and well cared for.
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Review from Alison K (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my father begun his stay at Madeira House I visited several times. Each time the staff were friendly and welcoming. The home assessment was completed very well done.
The room was small but well furnished. The chef and his staff paid a lot of attention to likes and dislikes of my father. He spent
seven weeks in all and I would certainly consider another stay if needed.
The activity staff were excellent always had time to chat and listen to my concerns.
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Review from Beryl M (Son of Resident) assisted by family/friend published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management team are always very helpful and friendly and ready to give advice. I appreciate there are pressures in general running of homes not made any easier by the shortage of regular staff the existing regular staff, on the whole, are very dedicated and hard working. Very definitely compliments
to the resident chef who produces a variety of good wholesome well-prepared meals.
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Review from Jonathon R (Relative of Resident) published on 22 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently visited a relative who currently resides in Madeira House Nursing Home, I must say that that I am very pleased with the service which is being provided there. The care staff and management team are very highly skilled in their job roles and consistently maintain a happy and warm attitude
in carrying out their jobs, as well as looking after the residents' guests.
Additionally, it is so pleasing to know that I can rely on the staff at Madeira House to look after members of my family with such high levels of excellent quality care, and affording them the dignity that they desire in their old age; every need is taken care of, and this gives me great confidence and delight in knowing that one of my loved ones is happy and cared for whilst living in Madeira House.
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Review from Kelli (Friend of Resident) published on 18 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home. All of the staff are friendly and supportive. There is always someone available to talk to if you have a question or worry. The food is great and the manager always lets you stay and eat lunch or dinner with the person you have come to visit. They have activities on all the time
and I quite often join in with a game of bingo! They have a lovely little dog called snowy who we see wandering around all the time.
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Review from Katie M (Granddaughter of Resident) published on 4 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather was a resident here, the quality of care is impeccable and all of the staff are so friendly. Residents get 24/7 care and comfort from the care staff and I'd definitely recommend this home to anyone, the home is a great home to everyone else.
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Review from J M (Granddaughter of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother enjoyed her stay in Madeira House. The staff were friendly, helpful and gave great support to my family.
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Review from Micheline B (Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living at Madeira House. This is the first time I have stayed in a care home.
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Review from Maggie G (Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and settled in the home. The staff and management are excellent and look after me really well. They sit with me and chat and will give me sweets.
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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Madeira House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.313 for Madeira House Residential Care Home is calculated as follows: ( (96 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (13 Poors x 2) + (3 Very Poors x 1) ) ÷ 163 Ratings = 4.313
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madeira House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Julie

Julie Esprit

Job Title: Home Manager Joined: 2025

“Originally from the Commonwealth of Dominica, I bring a lifelong passion for caring to my role at Madeira House. My career began in the Caribbean, before I moved to England to continue building my nursing knowledge and skills. Over the years, I have worked as a Registered Nurse, Recovery Nurse, and Head of Clinical Services (Matron), with 16 years spent in the private hospital sector before returning to care homes to support both residents and my family.


I am trained in the management of the deteriorating patient (Level 3) and have delivered training in ILS, AIMs, Venipuncture, Cannulation, and Safeguarding (Levels 1–3). My focus is always on providing safe, compassionate care and creating a family-like environment where residents feel valued and supported.


Outside of work, I enjoy walking, reading, singing, and dancing. My guiding belief is simple: respect, teamwork, and positive interaction are the foundations of outstanding care.”

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