Elmwood House nursing and residential home has a long reputation for delivering exceptionally high standards of care within a homely environment. It is conveniently located on the outskirts of the market town of Boston and sits in peaceful and accessible grounds.
The dedicated staff team delivers care which is person-centred and tailored to the needs and preferences of each person who lives in the home. Elmwood House was one of the first homes to achieve accreditation to the Stay with Me, John's campaign and pledges to welcome family members and work in partnership with them to ensure that their loved one receives a personal care package which is put together through discussion with both the resident and their family.
Qualified nurses are on hand to provide clinical support to those who live in the home and they are assisted by dedicated care staff who receive training to be able to provide high standards of personal care.
All bedrooms are fully furnished and residents are encouraged to bring in favourite items to help them feel at home. There are a number of lounges where residents are able to socialise, watch television, have quiet time or entertain their visitors.
There are no set visiting times at the home and friends and family are welcome to join in with the social activities that take place every day. The home is renowned for its home cooking and serves great fish and chips for miles around.
There is no need for an appointment to see this lovely home; visitors are welcome to drop in anytime for a cuppa.
Group: HC-One
Person in charge: Liz Slight (Home Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Latvian, Malayalam, Polish, Portuguese, Romanian, Russian
Single Rooms: 48
Shared Rooms: 0
Rooms with ensuite WC: 39
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Elmwood House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Elmwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Elmwood House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.419 for Elmwood House Care Home is calculated as follows: ( (72 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 129 Ratings = 4.419
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.167 Points relating to the number of positive Reviews for Elmwood House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9.6 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Elmwood House Care Home has a Review Score of 8.6 (8.586) from 11 Reviews
Review submitted from a Postal Card by Sue F (Daughter of Resident) on Friday 4 May 2018. Relates to April 2018.
Both my parents reside in Elmwood and are very happy. The staff are all very friendly and nothing is too much trouble. They always treat them both with care and respect. They liaise very well with the family and keep us fully informed. They provide entertainment and activities for the residents and always celebrate special occasions.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by C H (Daughter of Resident) on Wednesday 18 April 2018. Relates to March 2018.
Very good, friendly, resident helped to feel at home, visitors and family made welcome at all times. Excellent care staff, quick to respond especially in an emergency. Good homely food and choice if needed. Home is very clean with excellent cleaning and laundry staff. Nice gardens.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Phyllis G (Wife of Resident) on Saturday 13 January 2018. Relates to December 2017.
Carers work so hard but not enough of them.
They are all so friendly and treat all residents the same.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Clare Sheehan, Care Advisor at Elmwood House Care Home responded to this review on 22 Jan 2018:
Thank you for your review. We welcome feedback and for people to share any ideas they may have for us to make further improvements to the services which we provide. We are continually reviewing required staffing levels and making any necessary changes as required. All staff are receiving workplace support and are being given opportunities to train and develop. We are currently working on a revised activities plan, which will include trips out, one to one activities, fulfilment of hobbies and visiting entertainers.
Review submitted from a Postal Card by Janet P (Relative of Resident) on Friday 22 December 2017. Relates to December 2017.
My aunt is very well looked after and always clean and tidy. The food is excellent. The carers are friendly, all the staff are very friendly. She is very happy.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Eileen H (Daughter of Resident) on Monday 12 December 2016. Relates to October 2016.
Dad never wanted to go in a home, but due to ill health, he needed to.
He settled in quickly and was very happy because of the friendly and caring staff.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Website Submission by Claire S (Daughter of Resident) on Saturday 12 November 2016. Relates to November 2016.
I have been pleasantly surprised by the care and compassion shown by both the nursing staff and care assistants to my father. Having lived a number of years on his own not coping with the daily life he was very set in his ways. Personal hygiene could be an issue but the staff have dealt with these issues sensitively, and he now is happy to cooperate. His room is small but pleasantly furnished with a relaxing colour scheme. Communication from the staff is good and if I have any worries about my father's health they will find the time to speak to me.
There seems to be a good range of food offered, but kitchen staff will prepare something else if the resident prefers.
Although my father tends to keep to himself there is a range of activities to keep the residents entertained.
The gardens are lovely and my dad did enjoy seeing the ducklings grow over the summer.
I have found all the staff friendly and approachable.
Finally, my father is very happy and that's the most important thing.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Sue Scarlett, Manager at Elmwood House Care Home responded to this review on 14 Nov 2016:
Elmwood House is pleased to receive any feedback which we use to improve the standard of care.
Review submitted from a Postal Card by Joy R (Sister of Resident) on Monday 7 November 2016. Relates to October 2016.
Always a warm, friendly welcome from all staff, whether on phone or face to face. All areas are clean and cheerful. Nursing care appears to be very good, seriously disabled lady, bed bound for several weeks soon graduated to a wheelchair, day clothes and visit to an attractive lounge for a couple of hours a day. I am a stranger to the town but only heard good reports of Elmwood so am very thankful that a place was found for my sister.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Be H (Sister of Resident) on Thursday 18 August 2016. Relates to August 2016.
My brother was admitted to Elmwood House for end of life care, from outside the country. Although he was only in the home for 1 week, the level of care was of a high level throughout his stay. All of the staff we met have a great attitude and gave support to us all. I was kept fully informed at all times and I could see my brother had the constant attention that he required. I would recommend the home to anyone in similar circumstances.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Glynn L (Friend of Resident) on Wednesday 17 August 2016. Relates to August 2016.
The lady this relates to is almost totally disabled and had a speech impediment caused by M.S. Her life for at least 7 years prior admission to 'Elmwood House Nursing Home' was one of isolation from the real world. The staff and atmosphere in the care home have brought her to the realisation that she is a person. She looks 10 years younger, her speech has improved and she is contented with her flat.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard H (Partner of Resident) on Wednesday 17 August 2016. Relates to July 2016.
My partner has been in Elmwood since January 2013, after suffering a fall at home which crushed her spine. The hospital discovered breast cancer, a brain tumour, type 2 diabetes and dementia. Most of the carers do really care, the rest simply go through the motions i.e. her hearing aid went through the laundry! It was ruined. I was told by the laundry staff this often happens. Watches, wallets, false teeth etc have all been through the laundry.
Television controls are often placed out of reach of the residents as are bedside tables containing drinks. Lack of concentration due to gossiping. Not all carers are guilty of the above but too many are. Possessions are often broken, such as ornaments, vases etc. the only lift has been out of order six times in 3 years. No fire drill evacuation of residents in 3 years.
How likely would you be to recommend Elmwood House Care Home? Neither Unlikely or Likely
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Sue Scarlett, Village Manager at Elmwood House Care Home responded to this review on 11 Nov 2016:
Elmwood House welcomes all feedback on our service and will act on the concerns raised within this review.
Review submitted from a Postal Card by Peter P (Son of Resident) on Friday 12 February 2016. Relates to February 2016.
My mother was in the adjacent care home (with dementia) until a stroke necessitated nursing care. She was consequently moved to Elmwood. Staff are excellent and the manager is forthcoming and commutative. My mothers condition is distressing, but my family and I firmly believe that she could not be in a better place, under the circumstances.
How likely would you be to recommend Elmwood House Care Home? Extremely Likely
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February 2018
April 2017
November 2016
February 2016
There are currently no Care Home Idol entrants who have performed at Elmwood House Care Home