Toray Pines Care Home has a Review Score of 9.7 (9.658) out of 10, based on 29 reviews in the last 2 years.
Over all time Toray Pines Care Home has 76 reviews.
5.0 out of 5
Thank you so much for your kind words! We're delighted you enjoyed the coffee and cake, and even more so that you had the opportunity to chat with our residents. It's wonderful to hear that their happiness and sense of community came through during your visit. We truly value your feedback and hope to welcome you again soon.
5.0 out of 5
Thank you so much for your kind and thoughtful review of Toray Pines Care Home. We're truly heartened to hear that your sister is happy and settled with us. It means a great deal to know that our care team's warmth and cheerful presence shine through. Your feedback is deeply appreciated, and we're grateful for the trust you've placed in us to care for your sister.
5.0 out of 5
Thank you so much for your kind review of Tory Pines. We are truly passionate about delivering thoughtful and engaging events for our staff, residents, their families, and the wider community. We're especially pleased to hear your positive comments about our dedicated care team, and that you've found them to be consistently polite, attentive, and compassionate. Feedback means a great deal to us, and we'll be sure to pass your lovely comments on to the team, they'll be genuinely grateful to hear them.
5.0 out of 5
Thank you for your kind review of Toray Pines Care Home. We are very pleased to hear your positive comments regarding the cleanliness of our home and the quality of our facilities.We are particularly grateful for your recognition of our team. It is heartening to know you find our colleagues to be friendly and welcoming, as creating a warm and supportive environment is something we take great pride in.Thank you once again for your recommendation, it is truly appreciated by all of us at Toray Pines.
5.0 out of 5
Thank you for your kind review of Tory Pines Care Home. We are very pleased to hear that you find our team both friendly and helpful, and that your father feels comfortable with us.Creating a homely, supportive environment where our residents feel safe, valued and well cared for is at the heart of everything we do. It is truly rewarding to know that this has been your experience.Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.
5.0 out of 5
Thank you for your lovely review of Toray Pines. Providing person-centred care is at the heart of everything we do, so it's wonderful to hear that this is evident in the way our team supports your father, and that you feel involved as family members. Our catering team will be especially pleased to know that he enjoys our home-cooked meals, which are prepared with care and pride. Thank you once again for your kind words.
4.0 out of 5
Thank you for your kind words about Toray Pines. We're delighted to hear that you've found our team to be caring and attentive, and that the rooms are clean and well-maintained. It's also wonderful to know you're pleased with the quality of our food-nutrition and mealtime enjoyment are such important aspects of our care, so we're especially glad this has made a positive impression.
5.0 out of 5
Thank you for your kind review of Toray Pines. We are delighted to hear that you found our home clean and that our dedicated care team was helpful. Providing person-centred care for our residents is at the core of everything we do, so it means a great deal to us to receive your positive feedback on your mum's care.
5.0 out of 5
Thank you very much for your kind review. We appreciate all feedback and look forward to sharing with the team.
5.0 out of 5
Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.
5.0 out of 5
Thank you for your kind words! We're so pleased to hear that you've found our staff friendly and helpful. Going the extra mile to ensure residents and visitors feel cared for is at the heart of what we do. Your feedback means a lot to us and we're always here to assist in any way we can.
5.0 out of 5
Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to detail have made a positive impact. We're especially glad we could accommodate her at short notice. Your feedback means a lot to us, and we'll continue striving to exceed expectations.
5.0 out of 5
4.0 out of 5
Thank you for your lovely review! We're so glad to hear that you find our team approachable and that they keep you well-informed with updates. Creating a friendly and welcoming atmosphere is something we truly value, and it's great to know you feel comfortable enough to enjoy a laugh and get involved in activities and events. We're always here to make your visits as enjoyable as possible. If there's anything else we can do, just let us know!
4.0 out of 5
Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly appreciate your kind words about our team and their willingness to address any concerns in a respectful and confidential manner
5.0 out of 5
Thank you so much for your wonderful review! We're delighted to hear that your mum settled in so well during her respite care at Toray Pines and that you've decided to stay permanently. Our team are dedicated to showing respect, kindness, and understanding to all our residents, and it's heartening to know their efforts have made such a positive impact, especially during challenging times. It's a pleasure for us to see your mum thriving, and we're grateful for your high recommendation. Thank you for your trust and kind words!
4.0 out of 5
Thank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!
5.0 out of 5
Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also glad to hear that you've found our manager to be supportive and that the food has met your expectations. Creating a positive and happy atmosphere is something we strive for every day, especially under challenging circumstances. Your kind words mean a lot to us. If there's anything more we can do to continue providing excellent care for your mum, please don't hesitate to let us know. Thank you again for your support and trust.
4.0 out of 5
Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad. We understand your concerns regarding the protection of residents' property in the dementia unit. We are constantly looking for ways to improve. Your feedback is invaluable, and we will certainly explore additional measures to safeguard residents' belongings and reduce any inconvenience. Thank you again for your feedback and for trusting us with your father's care. If you have any further suggestions or concerns, please feel free to reach out to us directly.
4.0 out of 5
Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and we're glad to hear it's making a positive difference. Thank you for sharing your experience and for placing your trust in us!
The Review Score of 9.7 (9.658) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!
Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.
Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.
We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!
"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."
"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."
As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.
I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.
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