Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.6 79 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.
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Care Provided by Toray Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1134

These prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements.

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)

Toray Pines Care Home Reviews (79)

9.6

Toray Pines Care Home has a Review Score of 9.6 (9.643) out of 10, based on 25 reviews in the last 2 years.
Over all time Toray Pines Care Home has 79 reviews.

Overall Experience
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Reviewer Connection to Toray Pines Care Home
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Review from Helen B (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister was in residence at the above home from September 2024 to September 2025. My sister's care varied from carer to carer, and had hoped for more activities, individual possibly. A light bright home with comfortable room, I felt my sister was treated with dignity as much as possible and help on
hand re encouragement of mealtimes and for taking medication were grateful for the care she received in her difficult condition.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for taking the time to share you feedback about your sister's stay at Toray Pines.
We're pleased to hear that you found the home light and comfortable, that your sister was treated with dignity, and that our team supported her with encouragement at mealtimes and with her medication. We know how important these aspects of care are, and we're grateful for your kind words.
Thank you for sharing your feedback about individual activities. We value your insight and will ensure your comments are passed on to the management team as we continue to develop and improve the care and experiences we offer our residents.

Thank you again for trusting Toray Pines with your sister's care.
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Review from Jennifer C (Wife of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have complete faith in all staff to look after my husbands needs.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for taking the time to share your review and for your kind words.
We are delighted to hear that you have complete faith in our team to meet your husband's needs. Providing consistent, compassionate, and high-quality care is our priority, and it is very reassuring to know that this has resulted in a 5 star overall experience for you.
Thank you for your trust and confidence in Toray Pines. Your feedback is greatly appreciated and will be shared with the team.
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Review from Raymond A (Husband of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my wife everyday over the last 2 months and have met all the staff. Everyone is dedicated totally caring, dedicated to the residents and supporting relatives. Any worries I have about my wife is quickly addressed. I am full of admiration for all who work here. If it was in my power I would double
their salaries. The staff is what makes this care home. Thank you to one and all.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you so much for your kind and heartfelt review of Toray Pines.
We are truly touched by your words and so grateful that you took the time to share your experience. It means a great deal to our whole team to know that you feel supported and reassured when visiting your wife.
Our staff work incredibly hard to provide compassionate, person-centred care not only to our residents but also to their families, and your appreciation is deeply valued. Your admiration and encouragement will be shared with the entire team, as feedback like this really does make a difference.
Thank you again for your trust, your support, and your very generous comments. They will mean the world to the team.
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Review from E L (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I couldn't thank the staff enough for the wonderful day they had arranged for this resident's birthday. She had a beautiful birthday cake and many cards, flowers, and presents from staff and residents. She had her nails painted, hair dressed had been, and birthday banners. On the walls were photos of
her from years gone by. She couldn't have asked for more, she was made to feel like a queen, even a 'Birthday Queen' badge. Thanks to all.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you so much for your wonderful review and kind words. We're delighted to hear that the birthday celebrations were so special and that it was such a memorable day. Our team takes great pride in making every occasion feel personal and joyful, and it means a lot to know that everyone enjoyed the day. We'll be sure to share your comments with all the staff involved, they'll be thrilled to hear them. Thank you again for taking the time to share your experience.
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Review from P B (Regular Volunteer) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for the lovely coffee and cake, and for being able to speak and chat with residents who all seem to be happy, enjoying coffee, tea and cakes.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you so much for your kind words! We're delighted you enjoyed the coffee and cake, and even more so that you had the opportunity to chat with our residents. It's wonderful to hear that their happiness and sense of community came through during your visit. We truly value your feedback and hope to welcome you again soon.
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Review from V W (Sister of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy here. She is well looked after. All the staff are wonderful and they are happy and cheerful all the time. My sister loves it here and rarely mentions coming home, which is a weight off our minds. It is clean and never smells. Thank you everyone.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you so much for your kind and thoughtful review of Toray Pines Care Home. We're truly heartened to hear that your sister is happy and settled with us. It means a great deal to know that our care team's warmth and cheerful presence shine through. Your feedback is deeply appreciated, and we're grateful for the trust you've placed in us to care for your sister.
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Review from Claire C (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Toray Pines have opened a dementia cafe, and I was there on the first morning. What a fantastic idea. The home are putting on a lot of events to raise awareness of dementia and offer advice/information to residents, staff, relatives and anyone from the wider community. Staff were, as always, polite,
engaging, and compassionate. The visiting music entertainment was greatly enjoyed by all.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you so much for your kind review of Tory Pines. We are truly passionate about delivering thoughtful and engaging events for our staff, residents, their families, and the wider community. We're especially pleased to hear your positive comments about our dedicated care team, and that you've found them to be consistently polite, attentive, and compassionate. Feedback means a great deal to us, and we'll be sure to pass your lovely comments on to the team, they'll be genuinely grateful to hear them.
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Review from D K (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean home, good facilities, friendly, welcoming staff.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for your kind review of Toray Pines Care Home. We are very pleased to hear your positive comments regarding the cleanliness of our home and the quality of our facilities.We are particularly grateful for your recognition of our team. It is heartening to know you find our colleagues to be friendly and welcoming, as creating a warm and supportive environment is something we take great pride in.Thank you once again for your recommendation, it is truly appreciated by all of us at Toray Pines.
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Review from J A (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had no problems with updates on my dad's reviews and updates. The staff have been friendly and helpful. Other than one issue which has been totally reviewed and sorted. I have no concerns and like where my dad is and he's comfy.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for your kind review of Tory Pines Care Home. We are very pleased to hear that you find our team both friendly and helpful, and that your father feels comfortable with us.Creating a homely, supportive environment where our residents feel safe, valued and well cared for is at the heart of everything we do. It is truly rewarding to know that this has been your experience.Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.
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Review from A L (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, pleasant surroundings and caring staff. Care is individually tailored to each resident, family members are included in the care of the resident and activities. My father highly rates the food! All in all, very happy with Toray Pines.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for your lovely review of Toray Pines. Providing person-centred care is at the heart of everything we do, so it's wonderful to hear that this is evident in the way our team supports your father, and that you feel involved as family members. Our catering team will be especially pleased to know that he enjoys our home-cooked meals, which are prepared with care and pride. Thank you once again for your kind words.
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Review from A S (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very good. Rooms clean and tidy. Food very good and to residents' requirements.
Reply from Jenny Bellwood, Marketing Director at Toray Pines Care HomeThank you for your kind words about Toray Pines. We're delighted to hear that you've found our team to be caring and attentive, and that the rooms are clean and well-maintained. It's also wonderful to know you're pleased with the quality of our food-nutrition and mealtime enjoyment are such important aspects of our care, so we're especially glad this has made a positive impression.
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Review from D C (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it very nice, very clean and very helpful. Mum is looked after very well.
Reply from Jenny Bellwood, Marketing Manager at Toray Pines Care HomeThank you for your kind review of Toray Pines. We are delighted to hear that you found our home clean and that our dedicated care team was helpful. Providing person-centred care for our residents is at the core of everything we do, so it means a great deal to us to receive your positive feedback on your mum's care.
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Review from Jean D (Husband of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and other staff were all very friendly and caring. Lovely, lovely staff.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you very much for your kind review. We appreciate all feedback and look forward to sharing with the team.
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Review from C B (Granddaughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan arrived in July on respite care and then on to becoming a full-time resident, the staff have been helpful in helping her settle in, and keeping her busy with activities the best they can. They phone when and if they have a concern. They have even taken her out on trips.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.
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Review from D M (Cousin of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been made very welcome at Toray Pines. The food is excellent and the care is very good. They went above and beyond to get her a room at very short notice. Every time I visit she is very content.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to detail have made a positive impact. We're especially glad we could accommodate her at short notice. Your feedback means a lot to us, and we'll continue striving to exceed expectations.
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Review from A T (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Toray Pines is a warm, welcoming home with first-class, hard-working, caring and compassionate staff, and the interaction with residents, their families and friends is heartwarming. Management is always available to help regarding any concerns. Food always looks appetising and smells delicious, great
menu choices too! Would highly recommend this 'home from home'.
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Review from J S (Daughter-in-law of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting both relatives, the staff are easily approachable. Will give information and updates freely. The atmosphere is very friendly, you can have a laugh and are encouraged to participate in activities and events.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you for your lovely review! We're so glad to hear that you find our team approachable and that they keep you well-informed with updates. Creating a friendly and welcoming atmosphere is something we truly value, and it's great to know you feel comfortable enough to enjoy a laugh and get involved in activities and events. We're always here to make your visits as enjoyable as possible. If there's anything else we can do, just let us know!
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Review from C S (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good experience, all staff ready to assist on request. All questions/queries answered to a satisfactory level. All staff from management downwards pleasant to talk to, willing to discuss any matters within reason and within confidentiality boundaries. Both my parents are in the home and they
seem happy and content with their situation.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly appreciate your kind words about our team and their willingness to address any concerns in a respectful and confidential manner
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Review from L C (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Toray Pines for some respite care. She settled so well that we have applied for full-time care. All the carers, second to none, have shown nothing but respect, kindness and understanding of Mum's needs. Even when at her most difficult times they have been so caring. It is a pleasure to
visit this wonderful place and see Mum almost back to the Mum I once had. I would recommend this home to anyone. Top class.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you so much for your wonderful review! We're delighted to hear that your mum settled in so well during her respite care at Toray Pines and that you've decided to stay permanently. Our team are dedicated to showing respect, kindness, and understanding to all our residents, and it's heartening to know their efforts have made such a positive impact, especially during challenging times. It's a pleasure for us to see your mum thriving, and we're grateful for your high recommendation. Thank you for your trust and kind words!
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Review from Loreta B (Granddaughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my nan today and she looks well and I asked if she was happy and she said yes.
Reply from Alicia Bradon, Sales Manager at Toray Pines Care HomeThank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Toray Pines Care Home is calculated as follows: ( (200 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 294 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!

Fran

Fran O'Brien

Job Title: Senior Care Assistant Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne

Joanne Eason

Job Title: Head Housekeeper Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

Jo

Jo Johnson

Job Title: Lifestyle Coordinator Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.

Frequently Asked Questions about Toray Pines Care Home

What types of Care is Toray Pines Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Toray Pines Care Home have?

There are 36 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Toray Pines Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Toray Pines Care Home to the centre of Lincoln?

17.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service - more info.