Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.7 76 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1250

These prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements.

Good to Know

Person in charge

  • Nicola Eadsforth (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)

Toray Pines Care Home Reviews (76)

Total of 76, showing 1-20
9.7

Toray Pines Care Home has a Review Score of 9.7 (9.655) out of 10, based on 31 reviews in the last 2 years. Over all time Toray Pines Care Home has 76 reviews.

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Review from V W (Sister of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy here. She is well looked after. All the staff are wonderful and they are happy and cheerful all the time. My sister loves it here and rarely mentions coming home, which is a weight off our minds. It is clean and never smells. Thank you everyone.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you so much for your kind and thoughtful review of Toray Pines Care Home. We're truly heartened to hear that your sister is happy and settled with us. It means a great deal to know that our care team's warmth and cheerful presence shine through. Your feedback is deeply appreciated, and we're grateful for the trust you've placed in us to care for your sister.

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Review from Claire C (Daughter of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Toray Pines have opened a dementia cafe, and I was there on the first morning. What a fantastic idea. The home are putting on a lot of events to raise awareness of dementia and offer advice/information to residents, staff, relatives and anyone from the wider community. Staff were, as always, polite,
engaging, and compassionate. The visiting music entertainment was greatly enjoyed by all.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you so much for your kind review of Tory Pines. We are truly passionate about delivering thoughtful and engaging events for our staff, residents, their families, and the wider community. We're especially pleased to hear your positive comments about our dedicated care team, and that you've found them to be consistently polite, attentive, and compassionate. Feedback means a great deal to us, and we'll be sure to pass your lovely comments on to the team, they'll be genuinely grateful to hear them.

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Review from Penny B (Regular Volunteer) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All resident try to go to Buddy Lunch would love to go more regular. Everyone included myself was having a wonderful time with delicious coffee. I visit when I can but never had anyone stay.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you so much for your lovely feedback. We're truly delighted to hear that you had such a pleasant time visiting us at Toray Pines. It means a lot to us. You're always welcome back anytime, we'd love to see you again!

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Review from D K (Son of Resident) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home, good facilities, friendly, welcoming staff.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you for your kind review of Toray Pines Care Home. We are very pleased to hear your positive comments regarding the cleanliness of our home and the quality of our facilities.We are particularly grateful for your recognition of our team. It is heartening to know you find our colleagues to be friendly and welcoming, as creating a warm and supportive environment is something we take great pride in.Thank you once again for your recommendation, it is truly appreciated by all of us at Toray Pines.

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Review from J A (Son of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had no problems with updates on my dad's reviews and updates. The staff have been friendly and helpful. Other than one issue which has been totally reviewed and sorted. I have no concerns and like where my dad is and he's comfy.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you for your kind review of Tory Pines Care Home. We are very pleased to hear that you find our team both friendly and helpful, and that your father feels comfortable with us.Creating a homely, supportive environment where our residents feel safe, valued and well cared for is at the heart of everything we do. It is truly rewarding to know that this has been your experience.Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.

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Review from A L (Daughter of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, pleasant surroundings and caring staff. Care is individually tailored to each resident, family members are included in the care of the resident and activities. My father highly rates the food! All in all, very happy with Toray Pines.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you for your lovely review of Toray Pines. Providing person-centred care is at the heart of everything we do, so it's wonderful to hear that this is evident in the way our team supports your father, and that you feel involved as family members. Our catering team will be especially pleased to know that he enjoys our home-cooked meals, which are prepared with care and pride. Thank you once again for your kind words.

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Review from A S (Son of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. Rooms clean and tidy. Food very good and to residents' requirements.

Reply from Jenny Bellwood, Marketing Director at Toray Pines Care Home

Thank you for your kind words about Toray Pines. We're delighted to hear that you've found our team to be caring and attentive, and that the rooms are clean and well-maintained. It's also wonderful to know you're pleased with the quality of our food-nutrition and mealtime enjoyment are such important aspects of our care, so we're especially glad this has made a positive impression.

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Review from D C (Son of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very nice, very clean and very helpful. Mum is looked after very well.

Reply from Jenny Bellwood, Marketing Manager at Toray Pines Care Home

Thank you for your kind review of Toray Pines. We are delighted to hear that you found our home clean and that our dedicated care team was helpful. Providing person-centred care for our residents is at the core of everything we do, so it means a great deal to us to receive your positive feedback on your mum's care.

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Review from Jean D (Husband of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and other staff were all very friendly and caring. Lovely, lovely staff.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you very much for your kind review. We appreciate all feedback and look forward to sharing with the team.

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Review from C B (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan arrived in July on respite care and then on to becoming a full-time resident, the staff have been helpful in helping her settle in, and keeping her busy with activities the best they can. They phone when and if they have a concern. They have even taken her out on trips.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.

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Review from Jennifer C (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful, nothing is too much trouble.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you for your kind words! We're so pleased to hear that you've found our staff friendly and helpful. Going the extra mile to ensure residents and visitors feel cared for is at the heart of what we do. Your feedback means a lot to us and we're always here to assist in any way we can.

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Review from D M (Cousin of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been made very welcome at Toray Pines. The food is excellent and the care is very good. They went above and beyond to get her a room at very short notice. Every time I visit she is very content.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to detail have made a positive impact. We're especially glad we could accommodate her at short notice. Your feedback means a lot to us, and we'll continue striving to exceed expectations.

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Review from A T (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Toray Pines is a warm, welcoming home with first-class, hard-working, caring and compassionate staff, and the interaction with residents, their families and friends is heartwarming. Management is always available to help regarding any concerns. Food always looks appetising and smells delicious, great
menu choices too! Would highly recommend this 'home from home'.

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Review from J S (Daughter-in-law of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting both relatives, the staff are easily approachable. Will give information and updates freely. The atmosphere is very friendly, you can have a laugh and are encouraged to participate in activities and events.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you for your lovely review! We're so glad to hear that you find our team approachable and that they keep you well-informed with updates. Creating a friendly and welcoming atmosphere is something we truly value, and it's great to know you feel comfortable enough to enjoy a laugh and get involved in activities and events. We're always here to make your visits as enjoyable as possible. If there's anything else we can do, just let us know!

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Review from C S (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience, all staff ready to assist on request. All questions/queries answered to a satisfactory level. All staff from management downwards pleasant to talk to, willing to discuss any matters within reason and within confidentiality boundaries. Both my parents are in the home and they
seem happy and content with their situation.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly appreciate your kind words about our team and their willingness to address any concerns in a respectful and confidential manner

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Review from L C (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Toray Pines for some respite care. She settled so well that we have applied for full-time care. All the carers, second to none, have shown nothing but respect, kindness and understanding of Mum's needs. Even when at her most difficult times they have been so caring. It is a pleasure to
visit this wonderful place and see Mum almost back to the Mum I once had. I would recommend this home to anyone. Top class.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you so much for your wonderful review! We're delighted to hear that your mum settled in so well during her respite care at Toray Pines and that you've decided to stay permanently. Our team are dedicated to showing respect, kindness, and understanding to all our residents, and it's heartening to know their efforts have made such a positive impact, especially during challenging times. It's a pleasure for us to see your mum thriving, and we're grateful for your high recommendation. Thank you for your trust and kind words!

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Review from Loreta B (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my nan today and she looks well and I asked if she was happy and she said yes.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!

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Review from Karen C (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for a few years now, and she has been looked after exceptionally well. All the staff are lovely and always approachable.
The manager has always been there to discuss anything, and the food looks and smells amazing.
Under the circumstances, there is always a positive and happy
atmosphere.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also glad to hear that you've found our manager to be supportive and that the food has met your expectations. Creating a positive and happy atmosphere is something we strive for every day, especially under challenging circumstances. Your kind words mean a lot to us. If there's anything more we can do to continue providing excellent care for your mum, please don't hesitate to let us know. Thank you again for your support and trust.

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Review from S B (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, safe home with excellent staff who always put the safety and care of the residents first.
Could look at a system that protects residents' property from other residents. This refers to the dementia unit, so I understand the difficulty. It does however get extremely irritating.
Other than
that, extremely good home that provides a safe space for my dad.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad. We understand your concerns regarding the protection of residents' property in the dementia unit. We are constantly looking for ways to improve. Your feedback is invaluable, and we will certainly explore additional measures to safeguard residents' belongings and reduce any inconvenience. Thank you again for your feedback and for trusting us with your father's care. If you have any further suggestions or concerns, please feel free to reach out to us directly.

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Review from N B (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in, even now joining some events that are put on in the care home. The staff have been very good with him. The food is good. Everyone is now in a routine of making sure his hearing aids are on him or in his room.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and we're glad to hear it's making a positive difference. Thank you for sharing your experience and for placing your trust in us!

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Toray Pines Care Home is calculated as follows: ( (249 Excellents x 5) + (102 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 362 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager

Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!

Fran

Fran O'Brien

Job Title: Senior Care Assistant

Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne

Joanne Eason

Job Title: Head Housekeeper

Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

Jo

Jo Johnson

Job Title: Lifestyle Coordinator

Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.

Frequently Asked Questions about Toray Pines Care Home

What types of Care is Toray Pines Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Permanent Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Toray Pines Care Home have?

There are 36 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Toray Pines Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Toray Pines Care Home to the centre of Lincoln?

17.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service - more info.