Toray Pines

School Lane, Coningsby, Lincoln LN4 4SJ

Toray Pines specialises in residential and nursing care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.

Group: Tanglewood Care Homes

Person in charge: Katie More (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 34

Shared Rooms: 9

Rooms with ensuite WC: 8

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Toray Pines: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Toray Pines is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Toray Pines in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.767 for Toray Pines is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) ) ÷ 60 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.096 Points relating to the number of positive Reviews for Toray Pines is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.4 Target = 0.096

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Toray Pines has a Review Score of 7.9 (7.863) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Toray Pines?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Toray Pines

  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Ninety-five percent of the time the staff do their utmost to help, comfort and make the lives of the residents as near to their home environment as they can.
They are always cheerful and respectful of the residents, sometimes in difficult circumstances.
If I was in similar circumstances as the majority of the residents I would without question apply myself to be able to call Toray Pines my home.

How likely would you be to recommend Toray Pines? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My parents were admitted on 11/8/16 for respite care and we cannot speak highly enough of all the staff at Toray Pines. I wish in particular to mention the activity manager who has been absolutely marvellous. She has communicated with me whenever we have contacted her, she has gone above and beyond to help our family at what has been a very stressful time. She is a true credit to this establishment and I cannot speak highly enough of her.

How likely would you be to recommend Toray Pines? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at Toray Pines since December 2016. Staff are always pleasant and obliging. Any queries we have had, have been dealt with efficiently, quickly and explained clearly.

How likely would you be to recommend Toray Pines? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Toray Pines for 15 years. I all that time, she her sister and friends have been treated with utmost care and love. The staff and home staff has changed over the years, which has always been managed with little disruption to residents. As and when, if as a family we have any reason to speak to matron or management there has always been total professionalism throughout. My mother is a fine example of a well managed caring home. Excellent food/facilities.

How likely would you be to recommend Toray Pines? Extremely Likely

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Average Rating:   4.8 out of 5

The care given to my cousin who has severe dementia is of a good standard. Her needs are taken care of in a dignified way. The surroundings i.e d├ęcor and layout are extremely pleasing. The menu daily is of a high standard, with a good varied choice. Cleanliness is superb.

How likely would you be to recommend Toray Pines? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   4.2 out of 5

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